International Human Resource Management Study Guide Questions
Course Introduction
International Human Resource Management explores the strategies and practices for managing employees in multinational organizations. The course examines how global economic, cultural, and legal differences influence HRM policies such as recruitment, selection, training, compensation, performance management, and labor relations. Students will learn to navigate the complexities of expatriate management, cross-cultural leadership, and global talent mobility, while considering ethical and sustainable HR approaches. Emphasis is placed on adapting organizational practices to diverse international environments and understanding the challenges and opportunities faced by HR professionals in the global context.
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Managing Human Resources 8th canadian edition by Monica Belcourt
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Page 2
Chapter 1: The World of Human Resources Management
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Sample Questions
Q1) What was the first major trade agreement of the twentieth century to establish rules and guidelines for global commerce?
A)NAFTA (North American Free Trade Agreement)
B)GATT (General Agreement on Tariffs and Trade)
C)FTAA (Free Trade Area of the Americas)
D)APEC (Asia Pacific Economic Cooperation)
Answer: B
Q2) One of the roles of HR managers is to act as employee advocates despite their positions as managers.
A)True
B)False
Answer: True
Q3) Because HR managers function in an advisory role,they are responsible for issuing policy revisions and implementing them.
A)True
B)False
Answer: False
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Chapter 2: Strategy and Human Resources Planning
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Sample Questions
Q1) Which of the following best describes forecasting human resources needs?
A)It is scientific and relatively error-free.
B)It is difficult and should only be done on rare occasions.
C)It should rely strictly on quantitative approaches,which utilize sophisticated analytical models.
D)It estimates the number and type of people that are needed to meet organizational objectives.
Answer: D
Q2) Describe how human resources planning is integrated with strategic planning.
Answer: Through strategic planning,organizations set major objectives and develop plans to achieve those objectives.HRP provides a set of inputs that determine what is or is likely to be possible,given the number of available people,training needs,and other people-related issues.HR strategies and action plans are developed according to the overall strategic goals that evolve from the strategy formulation process.During the strategy implementation phase,HRP must make resource allocation decisions,and implement policy,practices,and training that support the decisions and outcomes of the strategic planning process.
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Page 4
Chapter 3: Equity and Diversity in Human Resources Management
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Q1) What is the first step in the employment equity implementation process?
A)conduct a strategic discrimination gap analysis
B)establishment of a workplan
C)employment systems review
D)senior management commitment
Answer: D
Q2) According to the textbook,which group is most likely to view the Canadian Charter of Rights and Freedoms as a disappointment?
A)unions
B)women
C)employers
D)religious groups
Answer: A
Q3) A crucial element of any diversity management initiative is proper training across the organization.
A)True
B)False
Answer: True
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Chapter 4: Job Analysis and Work Design
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Q1) Which of the following is an accurate description of the five core job dimensions of Hackman and Oldham's job characteristics model?
A)skill variety,task identity,task significance,autonomy,and feedback
B)feedback,task identity,job identity,skill variety,and autonomy
C)autonomy,feedback,job security,task identity,and skill variety
D)skill variety,task identity,job security,autonomy,and feedback
Q2) Ultimately,the purpose of job analysis is to value a job and establish its pay rate.
A)True
B)False
Q3) Discrepancies between knowledge,skills,and abilities (KSAs)and job requirements provide clues to training needs.
A)True
B)False
Q4) What two characteristics do group/team techniques have in common?
A)enhancing collaboration and increasing synergy
B)enhancing collaboration and improving morale
C)improving morale and increasing synergy
D)enhancing communication and increasing synergy
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Page 6
Chapter 5: Expanding the Talent Pool: Recruitment and Careers
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Q1) ABC Corporation needs a new CEO.What is an important advantage of getting this person externally?
A)It helps to promote outbreeding.
B)It helps the organization maintain a rich organizational culture.
C)It helps to lower initial pay,thus saving on compensation costs.
D)It helps the organization gain access to knowledge from previous employers.
Q2) Which of the following is NOT a method generally used to improve the effectiveness of recruitment?
A)surveys
B)yield ratios
C)realistic job previews
D)employment testing
Q3) An assessment centre is a place where people are evaluated.
A)True
B)False
Q4) A recruiter's job is to "sell" applicants on the organization,but they have no influence on their decision.
A)True
B)False
Q5) What are the advantages and disadvantages of internal recruitment?
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Chapter 6: Employee Selection
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Sample Questions
Q1) Human rights legislation severely limits the types of medical inquiries and examinations that employers may use.
A)True
B)False
Q2) Behavioural description interviews appear to be more effective than situational interviews,especially for higher-level positions.
A)True
B)False
Q3) Organization T uses a decision-making model in which an applicant is allowed to score poorly in one area of the selection tests,as long as he or she scores very high in another area.What is this type of decision-making model called?
A)a statistical model
B)a multiple hurdle model
C)a compensatory model
D)a multiple cutoff model
Q4) Credit checks are the most common form of reference check.
A)True
B)False
Q5) Identify and explain the five primary types of employment tests.
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Chapter 7: Training and Development
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Q1) Training methods all tend to utilize similar learning principles.
A)True
B)False
Q2) What is the primary reason why organizations train new employees?
A)to increase their knowledge,skill,and ability level
B)to help trainees achieve personal career goals
C)to comply with federal regulations
D)to improve the work environment
Q3) By increasing the anxiety of new employees,orientation efforts are more likely to be successful due to the effort/anxiety curve.
A)True
B)False
Q4) What is the main difference between training and development?
A)Training is more important than development.
B)Development is a broader term used to describe learning processes in an organization.
C)Development is more future-oriented and broadly focused.
D)Development is more narrowly focused.
Q5) Identify and briefly describe the four criteria available to evaluate training.
Q6) Explain the strategic approach to training.
Page 9
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Chapter 8: Performance Management
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Sample Questions
Q1) Performance evaluation methods can be broadly classified in which of the following categories of approaches?
A)trait,behavioural,and judgmental approaches
B)behavioural,judgmental,and results approaches
C)Behavioural,judgmental,and results approaches
D)trait,behavioural,and results approaches
Q2) Depending on the industry,managers should provide performance feedback on an annual basis.
A)True
B)False
Q3) Behavioural methods are often useful for providing employees with developmental feedback.
A)True
B)False
Q4) The balanced scorecard approach translates broad goals into increasingly specific goals,so that individuals can see how their performance relates to the overall performance of the firm.
A)True
B)False
Q5) Why do employee evaluation programs sometimes fail?
Page 10
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Chapter 9: Managing Compensation
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Sample Questions
Q1) What do we call jobs that are selected to be included in salary surveys?
A)higher-pay jobs
B)equity jobs
C)comparison jobs
D)benchmark jobs
Q2) Explain competency-based pay,including its advantages and disadvantages.Include in your discussion the practice of broadbanding.
Q3) To help achieve internal equity,factors such as skills,effort,responsibilities,and working conditions may be used to assess jobs.What do we call these factors?
A)job specifications
B)job classification factors
C)compensable factors
D)factor comparisons
Q4) Broadbands create more concern by employees with pay grades and steps.
A)True
B)False
Q5) Wages paid above the range maximum are called blue square rates.
A)True
B)False
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Chapter 10: Pay for Performance: Incentive Rewards
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Sample Questions
Q1) Employees receive a specified payment for each unit produced under a straight piecework program.
A)True
B)False
Q2) Amelia received a stellar performance appraisal in 2014,which translated to a 10 percent pay raise for 2015.Her 2014 base pay was $50 000.Which of the following applies to 2015?
A)Her employer would give her a bonus of $5000.
B)Her pay would remain $50 000 but she would most likely get a promotion.
C)Her employer would add 10 percent to all her 2014 compensation components-base pay,incentives,benefits,and perks.
D)$5000 would be added to her 2014 base pay.
Q3) A straight salary plan is the most frequently used type of sales incentive plan. A)True B)False
Q4) A merit raise is a form of bonus that is given to an employee beyond their base wage.
A)True
B)False
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Chapter 11: Employee Benefits
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Q1) The Canada and Quebec Pension Plans both require employer and employee contributions.
A)True
B)False
Q2) Canada's workforce is becoming increasingly diverse.How is this having an impact on benefits programs?
A)Greater pension contributions are required by employers.
B)There are lower out-of-pocket costs for employees.
C)Benefit programs are becoming more family-friendly.
D)Benefits packages now cover part-time as well as full-time employees.
Q3) Legally required benefits amount to 50 percent of the benefits packages that Canadian employers provide.
A)True B)False
Q4) Approximately one-third of Canadians have eldercare responsibilities.
A)True B)False
Q5) Employee assistance programs (EAPs)help employees mainly with relocation costs.
A)True
B)False
Page 13
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Chapter 12: Promoting Safety and Health
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Sample Questions
Q1) Compare and contrast the two general types of stress.Include an example of each.
Q2) Which category of employees is at the lowest risk of workplace violence?
A)insurance agents who visit clients' homes
B)postal workers
C)nurses
D)bankers who work in offices
Q3) Video display terminals (VDTs)have become a major safety concern within the office environment.
A)True
B)False
Q4) With respect to the Joint Health and Safety Committees in organizations,which of the following is applicable?
A)One member sits on the Board of Directors.
B)There must be both union and employee representation.
C)These committees can discipline the employer and employees.
D)They are financially supported by the government.
Q5) Very few Canadian employers have a formal safety program.
A)True
B)False
Q6) List and describe techniques for coping with stress.
Page 14
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Chapter 13: Employee Rights and Discipline
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Q1) Constructive dismissal occurs when an employer unilaterally changes an employee's working conditions such that compensation,status,or prestige is reduced.
A)True
B)False
Q2) Which of the following is an example of an employee's statutory right?
A)a collective bargaining agreement
B)the implied contract
C)the right to due notice
D)employment standards legislation
Q3) What is the term for discipline programs designed to motivate an employee to correct his or her misconduct by taking responsibility for his or her actions?
A)hot-stove programs
B)progressive discipline
C)respect-discipline programs
D)positive discipline
Q4) Employees have statutory rights that are derived from contracts.
A)True
B)False
Q5) What are some of the pros and cons of "open-door" policies?
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Chapter 14: The Dynamics of Labour Relations
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Q1) Lee Chen works is an employee of the national union.He is involved with negotiating the collective bargaining agreement with the employer for Local 1240.What is Mr.Lee's most likely job title or role?
A)a business agent
B)a union agent
C)a mediator
D)a union steward
Q2) In Ontario,what is the minimum percentage of signed authorization cards before the union can apply for a certification election?
A)30 percent
B)40 percent
C)50 percent
D)50 percent plus one
Q3) Canadian employers tend to be supportive of union organizing drives.
A)True
B)False
Q4) The largest union in Canada is the Canadian Union of Public Employees (CUPE).
A)True
B)False
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Chapter 15: International Human Resources Management
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Q1) What is the key purpose of the balance-sheet approach to compensating expatriate managers?
A)to enhance the skills of the expatriate
B)to ensure that the expatriate does not lose financially in his or her international assignment
C)to balance the social costs of the assignment
D)to ensure that there is work-life balance
Q2) What is evident when you compare wages and benefits for employees in European countries such as Norway and Denmark to employees in North America?
A)There are higher wages and benefits in Europe.
B)There are lower wages and better benefits in North America.
C)There are higher wages but lower benefits in North America.
D)There are higher wages and benefits in North America.
Q3) International HRM is virtually identical to domestic HRM.
A)True
B)False
Q4) Define and describe the balance-sheet approach used by many multinational corporations to calculate the compensation they wish to offer to their expatriates.
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