Information Technology in Business Final Exam
Course Introduction
Information Technology in Business explores the critical role of information systems and digital technologies in supporting and transforming modern business organizations. The course introduces students to fundamental concepts such as databases, networks, enterprise systems, e-commerce, cybersecurity, and data analytics. Students learn how IT solutions drive business processes, improve efficiency, enable informed decision-making, and create competitive advantage. The course also examines ethical, legal, and security issues related to technology in business, and encourages students to assess emerging trends and innovations that shape the digital landscape of today's global marketplace.
Recommended Textbook Essentials of MIS Global 11th Edition by
Kenneth C.; Laudon
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Page 2
Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) The Mandarin Oriental hotel's use of computer systems to keep track of guests' preferences is an example of
A) improved flexibility.
B) improved decision making.
C) improved efficiency.
D) customer and supplier intimacy.
E) operational excellence.
Answer: D
Q2) The move of retail banking to use ATMs after Citibank unveiled its first ATMs illustrates the use of information systems to achieve which business objective?
A) improved efficiency
B) customer and supplier intimacy
C) survival
D) competitive advantage
E) improved decision making
Answer: C
Q3) ________ is a global network that uses universal standards to connect millions of different networks around the world.
Answer: The Internet
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Page 3
Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) A(n) ________ social networking tool creates business value by connecting the members of an organization through profiles, updates, and notifications that are tailored to internal corporate uses.
A) cloud-based
B) social-commerce
C) collaborative
D) remote, asynchronous
E) enterprise
Answer: E
Q2) A(n) ________ is a set of logically related activities for accomplishing a specific business result.
Answer: business process
Q3) ________ allows you to communicate with avatars using text messaging. A) A virtual world
B) Screen sharing
C) Collaborative writing
D) A large audience Webinar
E) Telepresence
Answer: A
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Page 4
Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) Switching costs increase when customers are strongly linked to products and platforms.
A)True
B)False
Answer: True
Q2) A company's competitive advantages ultimately translate into higher stock market valuations than its competitors.
A)True
B)False
Answer: True
Q3) Firms use a ________ strategy to provide a specialized product or service for a narrow target market better than competitors.
A) product differentiation
B) market niche
C) mass customization
D) process efficiency
E) low-cost leadership
Answer: B
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Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) The limitation of trade secret protection for software is that it is difficult to prevent the ideas in the work from falling into the public domain when A) the courts become involved.
B) hackers are able to break into the source code.
C) the software is widely distributed.
D) a new version of the software is released.
E) the software's programming code is released.
Q2) The Federal Trade Commission FIP principle of Notice/Awareness states that A) customers must be allowed to choose how their information will be used for secondary purposes other than the supporting transaction.
B) data collectors must take responsible steps to assure that consumer information is accurate and secure from unauthorized use.
C) there must be a mechanism in place to enforce FIP principles.
D) consumers should be able to review the data collected about them.
E) Web sites must disclose their information practices before collecting data.
Q3) What do you consider to be the primary ethical, social, and political issues regarding the quality of a software product?
Q4) What are the steps in conducting an ethical analysis?
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Page 6
Chapter 5: It Infrastructure and Emerging Technologies
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Sample Questions
Q1) Which type of computing refers to firms purchasing computing power from remote providers and paying only for the computing power they use?
A) on-demand
B) grid
C) edge
D) autonomic
E) quantum
Q2) Specifications that establish the compatibility of products and the ability to communicate in a network are called
A) network standards.
B) telecommunications standards.
C) technology standards.
D) Internet standards.
E) compatibility standards.
Q3) Quantum computing is implemented primarily with enterprise or ISP servers.
A)True
B)False
Q4) Identify and describe five or more of the current trends in contemporary software platforms.
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) Which of the following features enables a DBMS to reduce data redundancy and inconsistency?
A) enforces referential integrity
B) couples program and data
C) data dictionary
D) two-dimensional tables
E) minimizes isolated files with repeated data
Q2) Which common database challenge is illustrated by a person receiving multiple copies of an L.L. Bean catalog, each addressed to a slightly different variation of his or her full name?
A) data normalization
B) data accuracy
C) data redundancy
D) data inconsistency
E) data duplication
Q3) Describe the ways in which database technologies could be used by an office stationery supply company to achieve low-cost leadership.
Q4) Identify and describe three basic operations used to extract useful sets of data from a relational database.
Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Q1) A computer network consists of at least three computers.
A)True
B)False
Q2) A(n) ________ is a box consisting of a radio receiver/transmitter and antennas that links to a wired network, router, or hub.
A) RFID receiver
B) WiMax receiver
C) access point
D) hub
E) hotspot
Q3) All of the following are physical components of an RFID system except
A) bar code.
B) antenna.
C) radio transmitters.
D) tags.
E) a stationary or handheld device.
Q4) What are the business advantages of using voice over IP (VoIP) technology?
Q5) What is Web 3.0, and how do you think Web 3.0 developments could impact businesses?
Page 9
Q6) How does packet switching work?
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Page 10
Chapter 8: Securing Information Systems
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Sample Questions
Q1) Comprehensive security management products, with tools for firewalls, VPNs, intrusion detection systems, and more, are called ________ systems.
A) DPI
B) MSSP
C) NSP
D) PKI
E) UTM
Q2) For 100-percent availability, online transaction processing requires
A) high-capacity storage.
B) a multi-tier server network.
C) fault-tolerant computer systems.
D) dedicated phone lines.
E) a digital certificate system.
Q3) Is the cloud a safer and more secure computing environment than an in-house network?
Why or why not?
Q4) Packet filtering catches most types of network attacks.
A)True
B)False
Q5) What are the security challenges faced by wireless networks?
Page 11
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) A suite of integrated software modules for finance and accounting, human resources, manufacturing and production, and sales and marketing that allows data to be used by multiple functions and business processes best describes
A) process management software.
B) ERP systems.
C) groupware.
D) application software.
E) supply chain management systems.
Q2) Capabilities of supply chain execution systems would not include
A) identifying the optimal transportation mode.
B) tracking the flow of finished goods.
C) managing materials.
D) managing warehouse operations.
E) managing the financial information involving all parties.
Q3) CRM systems help businesses obtain which business objective?
A) survival
B) operational excellence
C) new products and services
D) improved decision making
E) customer and supplier intimacy
Page 12
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) Which of the following best describes the digital social graph?
A) a person's direct and indirect relationships
B) all of a person's closest digital relationships
C) a mapping of all online social relationships
D) all of the online and offline relationships a person has
E) all of the relationships in an online community
Q2) Compared to digital markets, traditional markets have
A) lower search costs.
B) stronger network effects.
C) higher delayed gratification effects.
D) reduced asymmetry.
E) higher transaction costs.
Q3) Disintermediation provides major benefits to the distributor.
A)True
B)False
Q4) Exchanges have become one of the most popular types of Net marketplace because they encourage competitive bidding that drives prices down.
A)True
B)False
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) How can knowledge be gathered from the personal and undocumented expertise of professionals within a firm?
List at least four ways to gather and disseminate such knowledge.
Q2) A(n) ________ is a type of intelligent technique that finds patterns and relationships in massive data sets too large for a human to analyze.
A) inference engine
B) CAD
C) expert system
D) genetic algorithm
E) neural network
Q3) The last step in the knowledge management value chain is A) feedback.
B) acquire.
C) disseminate.
D) store.
E) apply.
Q4) Knowledge is universally applicable and easily moved.
A)True
B)False
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) Big data is commonly used to analyze and predict consumer preferences.
A)True
B)False
Q2) Which of the following is not one of the five classical functions of managers?
A) leading
B) deciding
C) planning
D) organizing
E) controlling
Q3) Backward sensitivity analysis software is used for goal seeking.
A)True
B)False
Q4) High-velocity decision making systems are growing rapidly for decisions classed as A) semi-structured.
B) financial.
C) ad hoc.
D) predefined.
E) highly structured.
Q5) Describe the balanced scorecard model and its role in ESS.
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Chapter 13: Building Information Systems
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Q1) ________ describe the transformation occurring within the lowest level of the data flow diagrams.
A) Design requirements
B) Information requirements
C) Technology design plan
D) Conversion requirements
E) Process specifications
Q2) ________ provide(s) a detailed statement of the information needs that a new system must satisfy; identifies who needs what information, and when, where, and how the information is needed.
A) Systems analysis and design document
B) Information requirements
C) A data flow diagram
D) Feasibility study
E) Request for proposal
Q3) A structure chart is a bottom-up chart, showing each level of design, its relationship to other levels, and its place in the overall design structure.
A)True
B)False
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Page 16
Chapter 14: Managing Projects
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Sample Questions
Q1) Scoring models are most commonly used to make the final decision when selecting different systems .
A)True
B)False
Q2) To best evaluate, from a financial standpoint, an IT investment whose benefits cannot be firmly established in advance, you would use
A) capital budgeting.
B) the real option pricing model.
C) a scoring model.
D) the net present value.
E) a portfolio analysis.
Q3) You are working as a project manager for a small IT consulting firm and have been asked to create a plan for reviewing and auditing completed projects in order to gauge their success. What factors will you use to measure the success of a project? What questions would you ask in order to understand why a project succeeded or failed?
Q4) Describe the elements of a management structure for information systems projects in a large corporation.
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) To comply with European privacy laws, many multinational firms have developed information systems within each European country.
A)True
B)False
Q2) Which of the following is not an important technology issue to consider when developing an international information system?
A) standardizing the global computing platform
B) deciding how mobile computing will fit into your international system
C) finding specific software applications that are user friendly and enhance productivity
D) building sufficient connectivity
E) developing common data standards
Q3) Global markets, production, and administration create the conditions for:
A) global systems
B) global economies of scale
C) a truly global labor force
D) domestic exporter kinds of businesses
E) localized software
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