Information Technology Fundamentals
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Course Introduction
Information Technology Fundamentals introduces students to the essential concepts, components, and practices in the field of information technology. The course covers topics such as computer hardware, software, operating systems, networking, data management, cybersecurity, and basic programming principles. Students will develop foundational skills through hands-on activities and real-world scenarios, preparing them to confidently interact with modern IT systems and understand the pivotal role technology plays in business, communication, and everyday life.
Recommended Textbook
Information Technology for Managers 1st Edition by George Reynolds
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12 Chapters
770 Verified Questions
770 Flashcards
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Chapter 1: Managers: Key to Information Technology
Results
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) A CFO Research Services and Deloitte Consulting study showed that managers at ____________________ percent of surveyed firms believe that their operational and financial data is not as effective as it should be for developing strategies and planning.
Answer: 80 eighty
Q2) ____________________ encompass a number of computer-enhanced learning techniques,including computer-based simulations,multimedia CD-ROMs,Web-based learning materials,hypermedia,podcasts,and Webcasts.
Answer: E-learning systems
Q3) ____ include(s)all tools that capture,store,process,exchange,and use information.
A) Information technology
B) Business technology
C) Information systems
D) Data systems
Answer: A
Q4) The ANSI standard is used in ____________________.
Answer: North America
Page 3
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Chapter 2: Strategic Planning
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60 Flashcards
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Sample Questions
Q1) The odds of achieving good alignment are not significantly increased when IT staff members have experience in the business and can talk to business managers in business terms rather than technology terms.
A)True
B)False
Answer: False
Q2) A goal states what must be accomplished and the associated objectives specify how to determine whether the objective is being met.
A)True
B)False
Answer: False
Q3) Strategic planning is a process that helps managers identify desired ___________________ and formulate feasible plans to achieve their objectives by using available resources and capabilities.
Answer: outcomes
Q4) ____________________ benefits can be measured directly and assigned a monetary value.
Answer: Trueangible
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Page 4
Chapter 3: Project Management
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60 Flashcards
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Sample Questions
Q1) The timing of a project is frequently a critical constraint.
A)True
B)False
Answer: True
Q2) ____________________ are the way that much of an organization's work gets done.
Answer: Projects
Q3) A ____ contract requires paying the provider an amount that covers the provider's actual costs plus an additional amount or percentage for profit.
A) fixed-priced
B) lump-sum
C) time and material
D) cost-reimbursable
Answer: D
Q4) Project ____________________ is a key determinant of the other project factors,and must carefully be defined to ensure that the project meets its essential objectives.
Answer: scope
Q5) __________________ activities are repetitive activities performed over and over again.
Answer: Operational
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Chapter 4: Business Processing and IT Outsourcing
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Sample Questions
Q1) ____ requires dedicated,trained vendor relationship professionals to manage the working relationship between the organization and outsourcing service provider.
A) Authority
B) Governance
C) Relationship management
D) Relationship control
Q2) ____________________ sourcing is based on analyzing the work to be done,its associated current processes,and level of effectiveness and resources required.
Q3) Many outsourcing projects have failed to meet expectations,especially when work was relocated simply to cut labor costs or to clean up a poorly performing operation.
A)True
B)False
Q4) The most significant outsourcing risk is ____.
A) dealing with increased management complexity
B) legal risk management
C) dealing with increased production complexity
D) increased risk management
Q5) What are outsourcing and offshore outsourcing?
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Chapter 5: Corporate Governance and IT
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Sample Questions
Q1) The ____ ensures that internal controls are in place to govern the creation and documentation of financial statements.
A) Gramm-Leach-Bliley regulation
B) Basel II regulation
C) Sarbanes-Oxley Act (SOX)
D) Foreign Corrupt Practices Act
Q2) The ____ requires all financial-services institutions to communicate their data privacy policies and honor customer data-gathering preferences.
A) Gramm-Leach-Bliley regulation
B) Basel II regulation
C) Sarbanes-Oxley Act (SOX)
D) Foreign Corrupt Practices Act
Q3) ____ is a decision-making process that involves investments in IT.
A) IT governance
B) IT management
C) IT processes
D) IT governing
Q4) Discuss the responsibilities of floor wardens.
Q5) What does the team do in the Act step of the Plan-Do-Check-Act model?
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Chapter 6: Collaboration Tools and Wireless Networks
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Sample Questions
Q1) CDMA systems can provide between 20 to 30 times the call carrying capacity of analog equipment.
A)True
B)False
Q2) Collaboration tools,including instant messaging,Web conferencing,and desktop sharing,will continue to help virtual teams stay connected and work collaboratively and productively.
A)True
B)False
Q3) Over time,the way people collaborate has evolved starting with communications over distances via smoke signals,to face-to-face sign language and verbal communications,to telegraph,and telephone.
A)True
B)False
Q4) City officials have been attracted to the idea of establishing wireless networks for use by meter readers and other municipal workers,as well as providing low-cost Internet access to its citizens and visitors.
A)True
B)False
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Chapter 7: E-Business
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Sample Questions
Q1) The companies that supply parts and components are known as ____.
A) Value Added Resellers
B) Original Engineering Manufacturers
C) Independent Supply Vendors
D) Original Equipment Manufacturers
Q2) ____ financial transactions are considered more secure against fraud than traditional credit card payments due to the use of advanced encryption algorithms to provide authentication of the card to the processing terminal and the transaction processing center.
A) EMV
B) MEV
C) EMF
D) VEM
Q3) ____ software can automate key functions of the purchasing process including creating,reviewing,and approving purchase orders and transmitting these purchase orders electronically to the supplier.
A) E-supply
B) E-procurement
C) E-chain
D) E-provisioning
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Chapter 8: Enterprise Resource Planning
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Sample Questions
Q1) The leading ERP software vendors for large organizations include Infor,Microsoft,Oracle (including its two acquisitions JD Edwards and PeopleSoft),and SAP (Systems Applications and Products).
A)True
B)False
Q2) The ____ software support provider is an organization that ensures that the users are able to use the software effectively once it is installed.
A) SCM
B) CRM
C) OEM
D) ERP
Q3) In the supply chain,____ is the process responsible for choosing the suppliers and establishing the contract terms to provide the raw materials needed to create your product and deliver them to your manufacturing locations.
A) sourcing
B) demand planning
C) manufacturing
D) logistics
Q4) Explain supply chain management.
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Chapter 9: Business Intelligence
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Sample Questions
Q1) ____ involves the interactive examination of high level,summary data in increasing detail to gain insight into certain elements-sort of like slowly peeling off the layers of an onion to reach the core.
A) Drill-through analysis
B) Drill-down analysis
C) Drill analysis
D) Drill-up analysis
Q2) Data warehouses frequently hold a huge amount of data-often containing ____ years or more of data.
A) three
B) four
C) five
D) six
Q3) Why are spreadsheets useful?
Q4) In the ___________________ step in the ETL process,the data that will be used to update the data warehouse is edited and,if necessary,converted to a compatible format.
Q5) The ETL process is generally run once per day.
A)True
B)False
11
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Chapter 10: Knowledge Management
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Sample Questions
Q1) Organizations that fail to ____ will soon fall behind their competition.
A) revert
B) conform
C) innovate
D) rebel
Q2) There are two main types of enterprise search software-____.
A) compliance and search software
B) compliance and rules software
C) compliance and business search software
D) compliance and auditing software
Q3) The expansion of the services sector,globalization,and the emergence of new information technologies have caused many organizations to establish KM programs in their Information Technology or Human Resource Management departments.
A)True
B)False
Q4) Managers must create a work __________________ that places a high value on tacit knowledge and that strongly encourages people to share it.
Q5) What do BRMS components include?
Q6) Why has CoP become associated with knowledge management?
Page 12
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Chapter 11: Enterprise Architecture
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Sample Questions
Q1) To use SOA to build a comprehensive set of services that support a business initiative,users and IT people must define the services to be offered and design how to link and sequence the necessary services.
A)True
B)False
Q2) A well-designed enterprise architecture creates a foundation of common ____________________ processes and shared data that ultimately allow for the development of new value propositions.
Q3) Software architecture includes multiple styles of computing,which are separated broadly into two categories: centralized and _____________________.
Q4) The result of ____ is to provide a solid foundation for both internal and external customers.
A) enterprise architecture
B) enterprise structure
C) enterprise development
D) enterprise growth
Q5) With the knowledge of customer needs and trends in place,the process of developing enterprise ____________________ can begin.
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Chapter 12: Ethical, privacy, and Security Issues
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Q1) A well-developed ____________________ helps keep an incident under technical and emotional control.
Q2) Discussing security attacks through public trials and the associated publicity not only has enormous potential costs in public relations,but no real monetary costs.
A)True
B)False
Q3) The security of any system or network is always about technology.
A)True
B)False
Q4) A ____ stands guard between your organization's internal network and the Internet,and limits network access based on the organization's access policy.
A) router
B) choke device
C) concentrator
D) firewall
Q5) In most corporations,the ___________________ is responsible for monitoring network security Web sites frequently and downloading updated antivirus software as needed.
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