Information Technology for Managers
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Course Introduction
Information Technology for Managers explores the fundamental concepts and applications of information technology (IT) within the context of managerial decision making and organizational strategy. The course examines how IT enables business processes, supports organizational goals, and transforms industries through innovation and digitalization. Students will study topics such as IT infrastructure, data management, cybersecurity, emerging technologies, and the integration of IT with business operations. Emphasis is placed on evaluating technology solutions, understanding IT project management, and aligning technological initiatives with strategic objectives to enhance competitiveness and value creation for organizations.
Recommended Textbook Principles of Information Systems 11th Edition by Ralph Stair
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Page 2
Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) An _____ is a network based on Web technologies that allows only selected outsiders, such as business partners and customers, to access authorized resources of a company's intranet.
A) Internet
B) blog
C) Web 2.0
D) extranet
Answer: D
Q2) The collection of rules, procedures, and relationships that must be followed by an expert system to achieve the proper outcome is contained in the expert system's _____.
Answer: knowledge base
Q3) ____________ is information from the system that is used to make changes to input or processing activities.
Answer: Feedback
Q4) A(n) ____________ is an organized collection of people, processes, software, databases, and devices that provides routine information to managers and decision makers.
Answer: management information system
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Chapter 2: Information Systems in Organizations
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Sample Questions
Q1) The idea of a value chain is not significant to organizations that do not manufacture products.
A)True
B)False
Answer: False
Q2) This balanced approach in the use of information systems that attempts to reduce costs and increase revenues is called ________ management of information systems.
Answer: performance-based
Q3) In the initial phase in their use of information systems, organizations focused on
A) using information systems to reduce costs and improve productivity
B) gaining competitive advantage
C) both reducing costs and gaining competitive advantage
D) using the most current technology available
Answer: A
Q4) A(n) _____ is a significant and (ideally) long-term benefit to a company over its competition.
Answer: competitive advantage
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Chapter 3: Hardware: Input, Processing, and Output Devices
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Sample Questions
Q1) _____ is the component of the computer that rapidly provides data and instructions to the CPU.
Answer: main memory, primary memory, or cache memory
Q2) Primary memory, which holds program instructions and data, is not associated with the CPU.
A)True
B)False
Answer: False
Q3) The _____ is an advanced optical disk technology still in development that would store more data than even the Blu-ray optical disk system.
A) holographic versatile disc
B) virtual tape
C) RAID storage device
D) CD-ROM R/W
Answer: A
Q4) The _____ unit performs mathematical calculations and makes logical comparisons.
Answer: arithmetic/logic
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Q5) With _____ access, it is possible to go directly to and access the needed data.
Answer: direct
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Chapter 4: Software: Systems and Application Software
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Sample Questions
Q1) After a computer system is started, portions of the operating system are transferred to _____ as they are needed.
A) the CPU
B) memory
C) the back-up rescue disk
D) none of the above
Q2) An application server provider is a company that can provide the software, support, and computer hardware on which to run the software from the user's facilities over a network.
A)True
B)False
Q3) Mac computer users can set up their computer to run both Windows and Mac OS X operating systems by using the dual boot option.
A)True
B)False
Q4) Yahoo has developed its own Linux-based operating system called Chrome OS.
A)True
B)False
Q5) ________ are sequences of instructions for the computer.
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Chapter 5: Database Systems, Data Centers, and Business Intelligence
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Sample Questions
Q1) As long as the tables in a relational database share one common _____, the tables can be linked to provide useful information and reports.
A) primary key
B) file
C) characteristic
D) attribute
Q2) One of the final steps in installing and using a large database involves "telling" the DBMS the logical and physical structure of the data and the relationships among the data for each user.
A)True
B)False
Q3) Counterintelligence turns data into useful information that then is kept closely guarded to avoid this information from falling into the hands of the wrong employees.
A)True
B)False
Q4) Define the term data mining and identify its objectives.
Q5) _____ involves eliminating columns in a table.
Page 7
Q6) The data _____ is a detailed description of all data used in the database.
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Chapter 6: Telecommunications and Networks
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Sample Questions
Q1) A personal area network is a wireless network that connects information networking devices within a small area, such as an office, home, or several floors of a building.
A)True
B)False
Q2) _____ operates like Wi-Fi, only over greater distances and at faster transmission speeds.
A) Broadband
B) ZigBee
C) Wi-MAX
D) Ultra Wideband
Q3) With a VPN ______
A) users are often provided a token that displays a constantly changing password
B) users can gain access to an organization's private network
C) users can gain wide area network access
D) all of the above
Q4) Over 90 percent of physicians and over 85% of nurses own a smartphone and are using them as a valuable tool to provide patient services.
A)True
B)False
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) The Web has evolved to ______ which enables people to not only obtain information from the Internet but to contribute information.
Q2) _____ is a new cross-country, high-speed (10 Gbps) fiber optic network dedicated to research in high-speed networking applications.
Q3) The country with the greatest number of Internet users is ______.
A) USA
B) India
C) Germany
D) China
Q4) In addition to XML, three other components are used in Web service applications including SOAP, WSDL, and ______ used to register Web service applications. .
Q5) The _____ is responsible for managing IP addresses and Internet domain names.
Q6) Is a network protocol that enables traffic to be routed among all the networks connected to the Internet.
A) ISO seven layer model
B) TCP
C) IP
D) Wi-Fi
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Chapter 8: Electronic and Mobile Commerce
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Sample Questions
Q1) The ______ is a standard set of specification for Internet applications that run on handheld, wireless devices that effectively serves as a Web browser for such devices.
A) Wireless Application Protocol
B) Payment Card Industry standard
C) Secure Sockets Layer
D) Xipwire
Q2) The predominant pricing model used on a blind advertising network and abbreviated CPC is _____.
A) cost to compare
B) cost per click
C) cost per consumer
D) cost per contact
Q3) The _____ is responsible for guaranteeing that the people or organizations granted these unique certificates are, in fact, who they claim to be.
Q4) The Supreme Court ruled that online retailers do not need to collect sales taxes on any online purchases.
A)True
B)False
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Chapter 9: Enterprise Systems
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Sample Questions
Q1) _____ are the most efficient and effective ways to complete a business process.
Q2) More and more companies are using the ______ to capture and process transaction data from e-commerce applications.
Q3) Data editing involves reentering data that was not typed or scanned properly.
A)True B)False
Q4) TPS systems capture and process data that describe fundamental business _____.
Q5) Identify the common set of basic transaction processing activities performed by every TPS.
Q6) Define the scope of a Product Lifecycle Management system and identify the type of data stored in such a system.
Q7) During the late 1980s and early 1990s, many organizations recognized that their legacy TPSs lacked the _____ needed to coordinate activities and share valuable information across all the business functions of the firm.
Q8) The product lifecycle management system is confined to use by members of the organization in product development and engineering. A)True B)False
11
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Chapter 10: Information and Decision Support Systems
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Sample Questions
Q1) The second stage in the problem solving process during which you develop alternative solutions to the problem and evaluate their feasibility.
A) design
B) choice
C) intelligence
D) monitoring
Q2) _____ reports are developed to provide certain information upon request.
Q3) A(n) _____ MIS supports managerial activities in product development, distribution, pricing, promotions, and sales forecasting.
A) human resources
B) financial
C) marketing
D) manufacturing
Q4) _____ decisions deal with unusual or exceptional situations and,in many cases, these decisions are difficult to quantify.
Q5) _____ ratings show how ads convert to sales.
Q6) Briefly describe the five stage decision making process.
Q7) _____ are commonly accepted guidelines or procedures that usually find a good solution.
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Chapter 11: Knowledge Management and Specialized Information Systems
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Sample Questions
Q1) The user interface makes an expert system easier to both develop and use.
A)True
B)False
Q2) Special purpose systems that help overcome disabilities or improve health are called ____.
A) assistive technology
B) health systems
C) forensics software
D) none of the above
Q3) The __________________ attempts to determine whether responses from a computer with intelligent behavior are indistinguishable from responses from a human being.
Q4) An expert system, using the explanation facility, can indicate all the facts and rules that were used in reaching the conclusion.
A)True
B)False
Q5) ____________________ is text, graphics, video, animation, audio, and other media that can be used to help an organization efficiently and effectively achieve its goals.
Q6) Discuss some of the factors that go into designing a multimedia application. Page 13
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Page 14
Chapter 12: Systems Development: Investigation and Analysis
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Q1) Proper planning can guarantee that projects will not fall behind schedule, go over budget, or not meet expectations.
A)True
B)False
Q2) The use case diagram is technique associated with ______ systems analysis.
Q3) Because the IS plan takes a(n) ______ approach to using information systems within the organization, the requirements for a system analyzed in terms of the IS plan are more likely to be compatible with future systems development initiatives.
Q4) ______ is a systems development approach that stresses agile, incremental development with a team of a dozen or fewer people who perform all systems development activities.
A) agile development
B) scrum development
C) lean software development
D) feature-driven development
Q5) ____________________ is an approach to requirements analysis that asks users, stakeholders, and other managers what they want and expect from the new or modified system.
Q6) Most mobile devices use a(n) ______ interface.
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Chapter 13: Systems Development: Design, Implementation, and Review
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Q1) ____________________ is an evaluation approach that involves expressing all the costs and benefits of a new system in monetary terms.
Q2) The purpose of disaster planning is to ensure ______, where the organization's critical applications, data, and information systems are continuously available.
Q3) Security is not an important consideration of logical design but comes latter in the system development process.
A)True
B)False
Q4) The design of a new system is broken into two phases, ____________________ design and physical design.
Q5) Logical design involves planning the purpose of each system element, independent of hardware and software considerations.
A)True
B)False
Q6) _______________ is documentation that shows how the program can and should be used.
Q7) ______ are rules and procedures to maintain data security.
Q8) What is meant by environmental design? Provide some examples.
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Chapter 14: The Personal and Social Impact of Computers
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Q1) Smartphones such as the iPhone and Google's Android phone that can run applications are impervious to malware.
A)True
B)False
Q2) A libeled party can file what is known as a ____________________ lawsuit to force the ISP to provide whatever information they have about an anonymous poster.
Q3) A good example of a useful policy to minimize waste and mistake is ____.
A) avoid tight control over critical tables
B) system report titles should be as brief as possible and simply indicate the report number
C) users should implement proper procedures to ensure correct input data
D) all of the above
Q4) Prolonged computer use under poor working conditions can lead to carpal tunnel syndrome, bursitis, headaches, and permanent eye damage.
A)True
B)False
Q5) Another word for computer viruses and worms is ____________________.
Q6) Identify and briefly discuss the two primary computer health-related problems.
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