Information Technology for Managers Practice Questions
Course Introduction
This course provides an essential overview of information technology (IT) concepts, tools, and strategies tailored for current and aspiring managers. Students will explore how IT supports business processes, enhances organizational efficiency, and fosters competitive advantage. Key topics include IT infrastructure, emerging technologies, data management, cybersecurity, digital transformation, and the alignment of IT strategy with business goals. Through case studies and real-world applications, participants will develop the skills to make informed decisions regarding technology investments, project management, and IT governance, preparing them to lead in an increasingly digital business environment.
Recommended Textbook
Management Information Systems Managing the Digital Firm 7thCanadian Edition by Kenneth
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15 Chapters
1728 Verified Questions
1728 Flashcards
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Chapter 1: Information Systems in Business Today
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108 Verified Questions
108 Flashcards
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Sample Questions
Q1) In a business hierarchy,the level that is responsible for monitoring the daily activities of the business is
A) middle management.
B) service workers.
C) production management.
D) operational management.
Answer: D
Q2) What is the difference between information technology and information systems?
Describe some of the functions of information systems.
Answer: Information technology (IT)consists of all the hardware and software that a firm needs to use to achieve its business objectives.Information systems are more complex.An information system can be defined technically as a set of interrelated components that collect (or retrieve),process,store,and distribute information to support decision making and control in an organization. An information system: supports decision making,coordination,and control helps employees analyze problems helps employees visualize complex subjects helps create new products
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Chapter 2: How Businesses Use Information Systems
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114 Verified Questions
114 Flashcards
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Sample Questions
Q1) What are cross-functional business processes? Give an example.
Answer: Cross-functional processes are those that require input,cooperation,or coordination between the major business functions in an organization.For instance,when a salesman takes an order,the major business functions of planning,production,inventory control,shipping,accounting,and customer relations will all be involved before the order is completed.
Q2) ________________ allows one to publish and rapidly access knowledge; discuss opinions and experiences,this describes which important application of social business?
A) Crowdsourcing
B) Blogs and wikis
C) Social commerce
D) Social marketing
Answer: B
Q3) A(n)________ is a set of logically related activities for accomplishing a specific business result.
Answer: Business process
Q4) A state Web site that allows citizens to pay parking fines online is a form of
Answer: e-government
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Chapter 3: Information Systems organizations and Strategy
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Sample Questions
Q1) A virtual company
A) uses the capabilities of other companies without being physically tied to those companies.
B) uses Internet technology to maintain a virtual storefront.
C) uses Internet technology to maintain a networked community of users.
D) provides entirely Internet-driven services, or virtual products.
Answer: A
Q2) _____________________ change requires changes in who owns and controls information,who has the right to access and update that information,and who makes decisions about whom,when,and how.
Answer: Technological
Q3) According to the ________ definition of organizations,an organization is seen as a means by which primary production factors are transformed into outputs consumed by the environment.
A) microeconomic
B) macroeconomic
C) sociotechnical
D) behavioral
Answer: A
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Page 5
Chapter 4: Social ethical and Legal Issues in the Digital Firm
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105 Verified Questions
105 Flashcards
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Sample Questions
Q1) The "do anything anywhere" computing environment can
A) make work environments much more pleasant.
B) create economies of efficiency.
C) centralize power at corporate headquarters.
D) blur the traditional boundaries between work and family time.
Q2) Informed consent can be defined as consent given without knowledge of all the facts needed to make a rational decision.
A)True
B)False
Q3) Flash cookies are different from ordinary cookies in that they
A) are installed only at the user's request.
B) are not stored on the user's computer.
C) cannot be easily detected or deleted.
D) monitor the user's behavior at a Web site.
Q4) Accepting the potential costs,duties,and obligations for the decisions you make is referred to as
A) responsibility.
B) accountability.
C) liability.
D) due process.
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Chapter 5: It Infrastructure and Emerging Technologies
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) Today most business firms have discontinued operating their legacy systems,replacing these with inexpensive Web services and hosted software.
A)True
B)False
Q2) Sets of loosely coupled software components that exchange information with each other using standard Web communication standards and languages are referred to as
A) Web services.
B) EAI software.
C) SOA.
D) SOAP.
Q3) Which of the following does grid computing utilize to create enormous supercomputing power?
A) massive unused data centers
B) underutilized mainframe computers
C) networked computers with idle resources
D) networks with low usage
Q4) _________________________ provides a lightweight operating system for cloud computing using netbooks that are manufactured by Google partners such as Samsung and Acer.
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Chapter 6: Databases and Information Management
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Sample Questions
Q1) In a table for customers,the information about a single customer would reside in a single
A) field.
B) row.
C) column.
D) table.
Q2) Data governance deals with the policies and processes for managing the integrity and security of data in a firm.
A)True
B)False
Q3) A traditional file system can deliver routine scheduled reports after extensive programming efforts,but it cannot deliver ad hoc reports or respond to unanticipated information requirements in a timely fashion.
A)True
B)False
Q4) What are the differences between data mining and OLAP? When would you advise a company to use OLAP?
Q5) Databases record information about general categories of information referred to as ________.
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Chapter 7: Telecommunications the Internet and Wireless Technology
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120 Flashcards
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Sample Questions
Q1) A _____________________ is a set of rules and procedures governing transmission of information between two points in a network.
Q2) ____________________________enables two or more people who are simultaneously connected to the Internet to hold live,interactive conversations.
Q3) The concept of a future Web in which it is commonplace for everyday objects to be connected,controlled or monitored over the Internet is called
A) the Web of things.
B) the Semantic Web.
C) Internet2.
D) a 3-D Web.
Q4) Which type of network is used to connect digital devices within a half-mile or 500-meter radius?
A) Wi-Fi
B) LAN
C) WAN
D) MAN
Q5) What are wireless sensor networks? How do they work and what are they used for?
Q6) How does packet switching work?
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) Public key encryption uses two keys.
A)True
B)False
Q2) A(n)________ examines the firm's overall security environment as well as the controls governing individual information systems.
Q3) Computer worms spread much more rapidly than computer viruses.
A)True
B)False
Q4) An independent computer program that copies itself from one computer to another over a network is called a A) worm.
B) Trojan horse.
C) bug.
D) pest.
Q5) Digital Warfare is a state-sponsored activity designed to cripple and defeat another state or nation by penetrating its computers or networks for the purposes of causing damage and disruption
A)True
B)False
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Chapter 9: Enterprise Applications to Manage Supply
Chains and Respond to Customers
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117 Verified Questions
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Sample Questions
Q1) Components or parts of finished products are referred to as
A) upstream materials.
B) raw materials.
C) secondary products.
D) intermediate products.
Q2) Wal Mart is an example of a push-based model.
A)True
B)False
Q3) What additional complexities are faced in global supply chains? How does the Internet help in managing global supply chains?
Q4) Which of the following is an important capability for sales processes that is found in most major CRM software products?
A) returns management
B) lead management
C) channel promotions management
D) events management
Q5) ___________________________________ manage the flow of products through distribution centres and warehouses to ensure that products are delivered to the right locations in the most efficient manner.
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Chapter 10: E-Commerce: Digital Markets and Digital Goods
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119 Verified Questions
119 Flashcards
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Sample Questions
Q1) In Web server ________,a firm purchases or leases a Web server but locates the server in a vendor's physical facility.
Q2) How are the Internet and e-commerce causing severe disruption to the existing advertising business model?
A) Ties between customer and businesses are being rethought.
B) Technology players such as Yahoo! seek to dominate online advertising and expand into offline ad brokerage.
C) New methods of advertising, such as blog advertising, are emerging.
D) The market entry costs for online advertising services are extremely low.
Q3) Exposing an individual to ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as
A) clickstream advertising.
B) behavioral targeting.
C) online profiling.
D) long tail marketing.
Q4) ___________________________refers to all forms of human expression that can be put into a tangible medium such as text,CDs,or DVDs,or stored on any digital (or other)media,including the Web.
Page 12
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) Fuzzy logic can describe a particular phenomenon or process linguistically and then represent that description in a small number of flexible rules.
A)True
B)False
Q2) Expert systems are typically used in business in discrete,highly structured decision-making situations.
A)True
B)False
Q3) In content management,once a taxonomy is developed,documents must then be ________ with the proper classification.
A) tagged
B) linked
C) tupled
D) referenced
Q4) How can knowledge be gathered from the personal and undocumented expertise of professionals within a firm? List at least four ways to gather and disseminate such knowledge.
Q5) Identify three important qualities or capabilities of knowledge work systems.
Q6) User-created taxonomies created for shared bookmarks are called ________.
Page 13
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) The type of decision that can made by following a definite procedure is called a(n)________ decision.
A) structured
B) unstructured
C) semistructured
D) procedural
Q2) The following productions reports would be found in what business functional area?
Employee productivity; compensation; workforce.
A) Sales
B) Marketing
C) Supply Chain
D) Human Resources
Q3) Which of the following types of systems would be used to present senior marketing executives with in-depth information about customer retention,satisfaction,and quality performance?
A) CDSS
B) MIS
C) DSS
D) ESS
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Chapter 13: Developing Information Systems
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Sample Questions
Q1) Identify and describe each of the five systems' development approaches.
Q2) In the direct cutover conversion strategy,the new system
A) is tested by an outsourced company.
B) replaces the old one at an appointed time.
C) and the old are run together.
D) is introduced in stages.
Q3) What is the business importance of managing the quality of business processes?
Describe two methods of quality management.
Q4) In which type of systems building are the development stages organized so that tasks in one stage are completed before the tasks in the next stage begin?
A) traditional
B) prototyping
C) RAD
D) all of the above
Q5) Systems testing provides a variety of tools and methodologies to analyze existing processes,design new processes,and optimize those processes.
A)True
B)False
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Chapter 14: Project Management business Value and Managing Change
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Sample Questions
Q1) A planned series of related activities for achieving a specific business goal is called a(n)________.
Q2) The central method used in a portfolio analysis is to
A) inventory all of the organization's information systems projects and assets.
B) perform a weighted comparison of the criteria used to evaluate a system.
C) survey a large sample of managers on their objectives, decision-making process, and uses and needs for data and information.
D) interview a small number of top managers to identify their goals and criteria for achieving success.
Q3) Which of the following projects is the riskiest?
A) a project that managers are concerned will affect their roles and job descriptions
B) a project that requires technical expertise that your firm's IT employees do not have
C) a project that has a strict deadline, or sales will suffer
D) a project that will automate many clerical duties
Q4) The user interface is the part of the system with which end users interact.
A)True
B)False
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Chapter 15: Managing Global Systems
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Sample Questions
Q1) A force in the environment to which businesses must respond and that influences the direction of the business is called a business
A) driver.
B) threat.
C) process.
D) matrix.
Q2) The collapse of the Eastern block has speeded the growth of a world culture.
A)True
B)False
Q3) Software localization is the process of
A) translating a user interface into a second language.
B) converting software programming to run on a different platform.
C) converting software to operate in a second language and with local conventions.
D) modifying software so that it can be adopted in other countries without engineering changes.
Q4) What steps do the authors recommend be taken to develop an international information systems architecture?
Q5) How do cultural,legal,political,and social expectations affect global business?
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