Information Technology for Managers
Midterm Exam
Course Introduction
Information Technology for Managers provides an overview of essential IT concepts, systems, and trends that impact contemporary business management. The course explores how information technologies drive business success, enhance decision-making, and enable organizational innovation. Managers learn to evaluate emerging technologies, leverage data and information systems, assess IT investments, and manage associated risks. Emphasis is placed on aligning technology with business strategy, ethical considerations, cybersecurity, and the role of digital transformation in a competitive global environment. Practical case studies and real-world examples illustrate how effective IT management supports organizational goals and improves operational efficiency.
Recommended Textbook
Using MIS 5th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) A company should develop information systems if most of its competitors have developed information systems.
A)True
B)False
Answer: False
Q2) The hardware components of an information system will act as a(n)________.
A) bridge between computer side and human side
B) actor on the human side
C) instruction on the computer side
D) actor on the computer side
Answer: D
Q3) According to Moore's law, the ________.
A) price of integrated chips will increase once in eighteen months
B) size of computing devices and integrated chips doubles every year
C) number of transistors per square inch on an integrated chip doubles every 18 months
D) size of computing devices and integrated chips reduce by fifty percent every year
Answer: C
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Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Asynchronous communication occurs when team members ________.
A) cannot arrive at a common consensus after discussions
B) engage in conflicting discussions
C) do not meet at the same time
D) communicate in a sequential manner
Answer: C
Q2) Which of the following is an example of project data?
A) list of project tasks
B) schedule
C) budget
D) design document
Answer: D
Q3) The need for collaboration is greatest for ________ decisions.
A) operational
B) procedural
C) strategic
D) managerial
Answer: C
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Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) In the inbound logistics activity of a value chain, the manufacturer receives, stores, and disseminates inputs to the product.
A)True
B)False
Answer: True
Q2) What are the four competitive strategies firms can choose from according to Porter's model?
Answer: An organization responds to the structure of its industry by choosing a competitive strategy.Porter followed his five forces model with the model of four competitive strategies.According to Porter, firms engage in one of these four strategies.An organization can focus on being the cost leader, or it can focus on differentiating its products from those of the competition.Further, the organization can employ the cost or differentiation strategy across an industry, or it can focus its strategy on a particular industry segment.
Q3) An organization responds to the structure of its industry by choosing a competitive strategy.
A)True
B)False
Answer: True
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Page 5
Chapter 4: Hardware and Software
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Q1) With a site license, a company pays a flat fee to install a software on all of its computers.
A)True
B)False
Q2) Programs that perform business functions such as general ledger and accounting are known as ________.
A) application software
B) system software
C) firmware
D) operating systems
Q3) Server farms are used for sites with large numbers of users.
A)True
B)False
Q4) Hardware includes electronic components that are used to input, process, output, and store data.
A)True
B)False
Q5) The cache and main memory of computers are used for nonvolatile storage.
A)True
B)False
Page 6
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Chapter 5: Database Processing
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Sample Questions
Q1) A(n)________ is a program used to create, process, and administer a database.
A) operating system
B) DBMS
C) KMS
D) data mart
Q2) One of the functions of a DBMS is to provide tools to assist in the administration of the database.
A)True
B)False
Q3) Minimum cardinalities in an E-R diagram refer to the minimum number of entities required in a(n)________.
A) department
B) database
C) attribute
D) relationship
Q4) A database is best described as a collection of tables which are not related to each other.
A)True
B)False
Q5) What is the purpose of a database?
Page 7
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Chapter 6: Data Communication and the Cloud
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Sample Questions
Q1) ________ typically have transmission speeds less than 56 Kbps.
A) Narrowband lines
B) Digital subscriber lines
C) Cable modems
D) WAN wireless connections
Q2) Which of the following is an example of a PaaS?
A) Apple iCloud
B) Amazon EC2
C) Oracle on Demand
D) Office 365
Q3) A computer network between Seattle and Philadelphia is made possible through a LAN.
A)True
B)False
Q4) Describe the TCP/IP protocol architecture.
Q5) Explain the three factors that have made cloud computing possible today.
Q6) NICs which support 10/100/1000 Ethernet allow for transmission at a rate of 10, 100, or 1,000 Mbps.
A)True
B)False
Page 8
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Chapter 7: Structured Processes and Information Systems
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Q1) Gap identification is a major task when implementing enterprise systems.
A)True
B)False
Q2) Departmental information systems typically support 10 to 100 users.
A)True
B)False
Q3) ________ are predesigned procedures for using software products.
A) Inherent processes
B) Triggers
C) Modules
D) Service descriptions
Q4) Which of the following is an effective technique to overcome employee resistance when implementing new enterprise systems?
A) giving employees ultimatums and deadlines
B) paying employees straight out for transitioning to the new system
C) coercing employees to learn the new system
D) training employees on the successful use of the new system
Q5) Define structured processes and list their characteristics.
Q6) What is the fundamental problem of information silos? How can this problem be remedied?
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Chapter 8: Social Media Information Systems
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Q1) Explain the meaning of hyper-social in the context of CRM and emergence in the context of management?
Q2) Web 2.0 applications are characterized by frequent releases of thick-client applications.
A)True
B)False
Q3) SM communities differ from communities in the past because they are ________.
A) formed based on family relationships
B) limited by geographic location
C) formed based on mutual interests
D) limited by organizational boundaries
Q4) Defenders-of-belief communities provide better and faster problem solutions to complex supply chain problems.
A)True
B)False
Q5) Outsourcing is the dynamic social media process of employing users to participate in product design or product redesign.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Q1) In marketing transactions, the fact that customers who buy product X also buy product Y creates a(n)________ opportunity.That is, "If they're buying X, sell them Y," or "If they're buying Y, sell them X."
A) cross-selling
B) value added selling
C) break-even
D) portfolio
Q2) Knowledge management enables employees to leverage organizational knowledge to work more efficiently.
A)True
B)False
Q3) A reporting application is a BI application that inputs data from one or more sources and applies reporting operations to that data to produce business intelligence.
A)True
B)False
Q4) Report servers are specialized Web servers.
A)True
B)False
Q5) What are expert systems? What are their primary disadvantages?
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Chapter 10: Business Process and Information Systems Development
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Q1) Departmental business processes cross into multiple departments within an organization.
A)True
B)False
Q2) The Information Systems Audit and Control Association has created a set of standard practices called ________ that are often used in the assessment stage of the BPM cycle.
A) CISA
B) CISM
C) COBIT
D) CRISC
Q3) The ________ phase of the SDLC involves identifying what is to be produced, how frequently and how fast it is to be produced.
A) requirements analysis
B) system implementation
C) component design
D) system definition
Q4) What are the tools used when planning IS projects?
Q5) Define business process, roles, resources, and data flows.
Q6) Briefly describe the five major challenges to systems development. Page 12
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Chapter 11: Information Systems Management
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Q1) One of the reasons outsourcing is undertaken is to ________.
A) reduce an organization's control over functions
B) increase costs for the outsourcing vendor
C) cap an organization's financial exposure
D) enhance management's focus on nonessential functions
Q2) In 2005, Marriott International chose Hewitt Associates to handle its human resources needs for the next 7 years.This is an example of ________ outsourcing.
A) network
B) software
C) business function
D) application
Q3) Users have a responsibility to follow security and backup procedures.
A)True
B)False
Q4) Which of the following is true about outsourcing?
A) It increases budgetary instability due to the level of risk involved.
B) It saves both direct and indirect management time.
C) It creates diseconomies of scale.
D) It guarantees a higher level of quality than that provided in-house.
Q5) Explain the major IS planning functions.
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Chapter 12: Information Security Management
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Q1) Most email and IM are protected by encryption.
A)True
B)False
Q2) Which of the following is considered a threat caused by human error?
A) An employee inadvertently installs an old database on top of the current one.
B) An employee intentionally destroys data and system components.
C) A virus and worm writer infects computer systems.
D) A hacker breaks into a system to steal for financial gain.
Q3) ________ is a technique for intercepting computer communications, either through a physical connection to a network or, in the case of wireless networks, with no physical connection.
A) Spoofing
B) Phishing
C) Sniffing
D) Pretexting
Q4) A(n)________ card has a microchip in it to hold data.
A) ATM
B) smart
C) biometric
D) LAN
Page 15
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Chapter 13: The International Dimension
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Q1) The bullwhip effect increases the overall profitability of the supply chain.
A)True
B)False
Q2) Which of the following describes the bullwhip effect?
A) The value of a telecommunications network is proportional to the square of the number of connected users of the system.
B) The performance improvement to be gained from using some faster mode of execution is limited by the fraction of the time the faster mode can be used.
C) The variability in the size and timing of orders increases at each stage up the supply chain, from customer to supplier.
D) New classes create new applications resulting in new markets and new industries.
Q3) List the issues that need to be addressed when localizing a computer program.
Q4) Unlike business processes, information systems procedures need not reflect local cultural values and norms.
A)True
B)False
Q5) How can information reduce or eliminate the bullwhip effect?
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