Information Technology for Managers Test
Bank
Course Introduction
Information Technology for Managers offers an in-depth exploration of how information systems and digital technologies drive business success in contemporary organizations. This course equips future managers with a foundational understanding of IT concepts, systems, and strategies, focusing on their application in real-world business environments. Students will examine the role of IT in achieving organizational objectives, managing data and resources, supporting decision-making, and enhancing competitive advantage. Topics include IT infrastructure, cybersecurity, enterprise systems, digital transformation, and ethical considerations. Through case studies and practical exercises, participants will develop the skills needed to effectively leverage technology in managerial decision-making and organizational leadership.
Recommended Textbook
Management Information Systems 3rd Edition by R. Kelly Rainer
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Chapter 1: Introduction to Information Systems
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Sample Questions
Q1) If you order a computer from Dell, the process of approving your credit card is an information flow along Dell's supply chain.
A)True
B)False
Answer: True
Q2) Office automation systems ____________.
A)support only the clerical staff.
B)are comprised of software that is used to develop documents and spreadsheets
C)include report generators.
D)are a type of interorganizational system.
E)are usually developed in-house.
Answer: C
Q3) As computers gain in intelligence and capabilities, the competitive advantage of replacing people with machines is decreasing rapidly.
A)True
B)False
Answer: False
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Page 3
Chapter 2: Organizational Strategy, Competitive
Advantage, and Information Systems
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Sample Questions
Q1) Porter's competitive forces model helps organizations identify _____, whereas his value chain model helps organizations identify specific _____.
A)competitive opportunities, activities
B)general strategies, activities
C)activities, competitive opportunities
D)activities, general strategies
E)primary activities, support activities
Answer: B
Q2) Every competitive organization is driven by the competitive forces identified by Michael Porter.
A)True
B)False
Answer: True
Q3) Information-based industries face the greatest threat from substitutes.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Data and Knowledge Management
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Sample Questions
Q1) Online analytical processing (OLAP)involves the analysis of accumulated data by end users.
A)True
B)False
Answer: True
Q2) Today, large corporations are able to process big data but only at great expense.
A)True
B)False
Answer: False
Q3) Managing data effectively is inexpensive for organizations.
A)True
B)False
Answer: False
Q4) Data rot refers to the quality of the data itself.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Telecommunications and Networking
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Sample Questions
Q1) The U.S. public telephone system was designed as an analog network to carry voice signals.
A)True
B)False
Q2) Uniform resource locators (URLs)point to the address of a specific resource or site on the Web.
A)True
B)False
Q3) Workflow, groupware, and telepresence systems are examples of which network application?
A)Discovery
B)Communications
C)Collaboration
D)Web services
E)None of the above
Q4) Metasearch engines search several engines at once and integrate the findings of the various search engines.
A)True
B)False
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Chapter 5: Business Analytics
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Sample Questions
Q1) Amanda is working for the CEO of a small company. He asks her to develop a dashboard. Amanda starts thinking about the questions she needs to ask. She asks her boss for his critical success factors and how he will measure them. The measures of CSF's are called _____________.
A)clustering
B)classification.
C)real-time data
D)key performance indicators
E)status access
Q2) Which of the following is not a characteristic of a structured decision?
A)It is routine.
B)It is repetitive.
C)Human intuition is not involved.
D)The first three phases of the decision-making process need not occur in any particular sequence
E)Standard solutionsexist.
Q3) The number of alternatives to be considered in decisions today is increasing.
A)True
B)False
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Chapter 6: Ethics and Privacy
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Sample Questions
Q1) Refer to IT's About Business 6.2 - Those Mannequins Are Watching You: EyeSee is designed to___________
A)Provide a better platform for marketing and displaying cloths and other products.
B)Provide product information to store customers.
C)Collect customer demographic information such as customer age and sex.
D)Act as a customer kiosk.
Q2) Shelli runs a small boutique in Tel Aviv. Shelli wants to purchase digital dossiers on her customers from a data aggregator. Creating such dossiers is an example of
A)Customer relationships
B)Customer profiling
C)Customer intimacy
D)Customer knowledge
E)Spying
Q3) The fundamental tenets of ethics include responsibility, accountability, and liability.
A)True
B)False
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Chapter 7: Information Security
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Sample Questions
Q1) Refer to IT's About Business 7.2 - The Mask: The malware application Careto appears to be designed to ____________.
A)target information from government institutions.
B)target information from home personal computers.
C)target information from personal computers used by college students.
D)target information from mom-and-pop type businesses..
Q2) _____ controls are concerned with user identification, and they restrict unauthorized individuals from using information resources.
A)Access
B)Physical
C)Data security
D)Administrative
E)Input
Q3) Software can be copyrighted.
A)True
B)False
Q4) Cyberterrorism is usually carried out by nations.
A)True
B)False
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Chapter 8: Social Computing
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Sample Questions
Q1) More and more organizations are using social media for training sessions.
A)True
B)False
Q2) Employers are not able to check a job applicant's profile on social media before making hiring decisions.
A)True
B)False
Q3) You sign up for an RSS feed from CNN.com. Which of the following would you expect to happen?
A)When you sign up, you will need to download print templates.
B)You won't be able to search RSS content.
C)You will be able to choose only one topic area.
D)You will be notified of updates in the content areas you selected.
E)You will get content sent to you via e-mail.
Q4) Web. 2.0 is a loose collection of information technologies and applications. A)True B)False
Q5) Web 2.0 sites are primarily online places to visit.
A)True
B)False
10
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Chapter 9: E-Business and E-Commerce
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Sample Questions
Q1) The degree of digitization relates to all of the following except:
A)the product or service sold
B)the process by which the product is produced
C)the delivery agent or intermediary
D)the size of e-commerce transactions
E)none of the above
Q2) Banners are the most common form of advertisement on the Internet.
A)True
B)False
Q3) Smart cards can be used as credit cards, debit cards, and/or loyalty cards.
A)True
B)False
Q4) The practice of using similar but not identical domain names is called _____.
A)domain spoofing
B)domain masquerading
C)domain tasting
D)cybersquatting
E)domain fraud
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Chapter 10: Wireless, Mobile Computing, and Mobile Commerce
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Sample Questions
Q1) Radio transmissions are highly secure.
A)True
B)False
Q2) Frank and his wife, Paula, run a country store with a special room where husbands can sit while their wives are shopping. The Men's Corner already has a large-screen TV for sports viewing, and they recently added Wi-Fi. Paula says she's heard about people trying to interfere with other people's wireless transmissions. You tell her this is called
A)Eavesdropping
B)Cybersquatting
C)RF jamming
D)War driving
E)Installing rogue access devices
Q3) Rogue access points can be set up by employees.
A)True
B)False
Q4) Wireless computing does not really affect productivity.
A)True
B)False
Page 12
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Chapter 11: Information Systems Within the Organization
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Sample Questions
Q1) Organizations that use ERP systems are more agile and adaptive.
A)True
B)False
Q2) _____ are the most successful solutions or problem-solving methods for achieving a business objective.
A)Business functions
B)Best practices
C)Optimal strategies
D)Business processes
E)Enterprise solutions
Q3) Which of the following is not a process within an information system for Accounting and Finance?
A)Budgeting
B)Managing Currencies
C)Inventory management
D)Auditing
E)Expense management
Q4) In general, organizations try to automate data entry as much as possible.
A)True
B)False
Page 13
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Chapter 12: Customer Relationship Management
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Sample Questions
Q1) Which of the follow statements concerning customer interaction centers (CIC)is false?
A)A call center is an example of a CIC.
B)A Help Desk is an example of a CIC.
C)In outboard telesales, the salesperson contacts the customer.
D)In inboard telesales, the customer calls the CIC.
E)Live chat provides an advantage over telephone conversations.
Q2) Haya noticed that college students needed to dress up for presentations but never seemed to have any ties, or at least not very nice ones. She decided she was going to set up a tie store on her campus and offer sports themed ties as well as solid colored ties in her school colors.
She has purchased blank receipt books to use when she makes a sale to gather the information about the transaction. This is part of her
A)CRM
B)Collaborative CRM
C)Operational CRM
D)Analytical CRM
E)Transactional CRM
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Chapter 13: Supply Chain Management
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Sample Questions
Q1) The FedEx extranet that allows customers to track the status of a package is an example of which type of extranet?
A)a company and its dealers, customers, and/or suppliers
B)an industry's extranet
C)joint venture
D)B2B exchange
E)B2C exchange
Q2) Packaging and assembly take place in the downstream portion of the supply chain.
A)True
B)False
Q3) A company can't change from a push model to a pull model.
A)True
B)False
Q4) The push model begins with a forecast.
A)True
B)False
Q5) Electronic data interchange is a problem for small businesses.
A)True
B)False
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Chapter 14: Acquiring Information Systems and Applications
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Sample Questions
Q1) Anna works in the sales organization of a mid-size company. The company has decided to replace its existing sales support system. Of the seven sales offices, only Anna's is going to run it at first. What type of implementation is her company using?
A)Direct
B)Pilot
C)Phased
D)Parallel
Q2) Insourcing application development is usually less time consuming and less expensive than buying or leasing.
A)True
B)False
Q3) _____ feasibility concerns a firm's policies and politics, power structures, and business relationships.
A)Technical
B)Economic
C)Organizational
D)Behavioral
E)Time
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Chapter 15: Plug It in 7 Protecting Your Information Assets
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Sample Questions
Q1) Information Technology is a key enabler of business process reengineering (BPR).
A)True
B)False
Q2) Business processes can be completed either within a single functional area or across multiple functions.
A)True
B)False
Q3) Which of the following processes involves the warehouse, purchasing, and accounting functional areas?
A)Procurement
B)Fulfillment
C)Order entry
D)Accounts receivable
E)Payroll
Q4) The procurement process includes the sales area.
A)True
B)False
Q5) BPM is an implementation of BPR.
A)True
B)False
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Chapter 16: Plug It in 1 Business Processes and Business
Process Management
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Sample Questions
Q1) Normalization is a process that helps eliminate redundancies in a relational database module.
A)True
B)False
Q2) An entity is a person, place, thing, or event about which information is maintained.
A)True
B)False
Q3) Which of the following is not a possible cardinality symbol?
A)Mandatory single
B)Mandatory many
C)Optional single
D)Optional many
E)One-to-one
Q4) A null value is an attribute with a lot of data in it.
A)True
B)False
Q5) You would use a form in SQL searches.
A)True
B)False
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Chapter 17: Plug It in 2 Hardware and Soft Ware
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Sample Questions
Q1) Jun is getting ready to open a store in her home town to sell unique lamp bases and shades. She has bought a laptop to use in the store for all of her operating needs. One of the first applications she knows she needs is one to handle her accounting and check book. How might she go about getting such an application for her business?
A)open source software
B)software-as-a-service
C)open systems
D)application software package
E)All of these choices are valid approaches.
Q2) Jun is getting ready to open a store in her home town to sell unique lamp bases and shades. She is asks you about buying a thumb drive for backing up her data. Which of the following is true?
A)A 2-Gigabyte thumb drive will hold more than a single Terabyte thumb drive.
B)Buying a 10-Megabyte thumb drive will probably be enough.
C)A terabyte is a trillion bytes.
D)She needs storage on the thumb drive equal to her primary storage size.
Q3) A mainframe is a type of server.
A)True
B)False
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Chapter 18: Plug It in 3 Fundamentals of Relational Database Operations
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Sample Questions
Q1) Hyo runs an ice cream store with her family. Which of the following cloud computing services would make the most sense for the business?
A)Infrastructure-as-a-service model
B)Platform-as-a-service model
C)Software-as-a-service model
D)SOAP model
Q2) Paula owns a variety store in a tourist town. The store recently went online, and the response has been remarkable. The store's current infrastructure is running close to capacity, so handling the influx of orders is taking much longer than it should. Which of the following suggestions might be the best solution for the company?
A)Add another server to their infrastructure.
B)Use grid computing to process the orders across many servers.
C)Use cloud computing services.
D)Use the services of a utility computing provider.
E)Convert their existing servers to virtual services.
Q3) Mainframe computers are no longer being used.
A)True
B)False
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Chapter 19: Plug It in 4 Cloud Computing
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Q1) Which of the following statements is false?
A)In genetic algorithms, crossover means combining portions of good outcomes.
B)Generic algorithms are best suited for decision making where there are thousands of solutions.
C)Users have to tell the generic algorithm what constitutes a "good" solution.
D)In genetic algorithms, mutation means randomly trying combinations and evaluating the outcome.
E)All of these statements are true.
Q2) Expert systems:
A) solve problems that are too difficult for human experts
B) are based on procedural computer programming languages
C) work in specific domains
D) can apply to any business problem
E) share characteristics with mainframe computing
Q3) Fuzzy logic cannot be used in the financial field
A)True
B)False
Q4) Fuzzy logic defines subjective concepts.
A)True
B)False
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Chapter 20: Plug It in 5 Artificial Intelligence
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Q1) Considering the knowledge areas of PMBOK, this one defines the processes that limit and control the work included in a project.
A)Project Time Management
B)Project Integration Management
C)Project Quality Management
D)Project Scope Management
Q2) Considering the knowledge areas of PMBOK, this one includes those processes that are required to ensure that all the project's components are properly coordinated.
A)Project Time Management
B)Project Integration Management
C)Project Quality Management
D)Project Risk Management
Q3) Project scope creep refers to the uncontrolled changes in a project's scope.
A)True
B)False
Q4) Only IS projects are constrained by the same factors known as the triple constraints of project management,
A)True
B)False
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Chapter 21: Plug It in 6 Project Management
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Sample Questions
Q1) The security considerations for wireless networks are greater than those for wired networks.
A)True
B)False
Q2) You should update your definitions before scanning your system with anti-malware software.
A)True
B)False
Q3) You got careless and left your laptop in a taxi back from the airport. However, you aren't too worried about your information because you have been proactive. Which of the following is not one of your proactive actions?
A)You back up all your files every Monday night.
B)You encrypt all of your personal information.
C)Your operating system requires a password at start-up.
D)You have trace software on your laptop.
E)You named the file that contains your list of passwords "BirthdaysToRemember".
Q4) One strategy for controlling spam is to set up multiple free e-mail accounts.
A)True
B)False
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