Information Technology for Managers
Chapter Exam Questions
Course Introduction
Information Technology for Managers provides an essential overview of how technology shapes todays business environments and managerial decision-making. The course explores core concepts such as information systems, data management, cybersecurity, emerging digital trends, and their strategic applications in various industries. Students will examine how IT supports organizational objectives, enhances operational efficiency, and enables innovation. By integrating case studies and real-world scenarios, this course equips future managers with the knowledge and skills necessary to effectively leverage technology for competitive advantage and informed leadership.
Recommended Textbook
Principles of Information Systems 11th Edition by Ralph Stair
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Page 2
Chapter 1: An Introduction to Information Systems
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Sample Questions
Q1) Software is needed for computers of all sizes from cell phones and small hand held devices to the largest supercomputers.
A)True
B)False
Answer: True
Q2) According to Thomas Friedman in his book The World is Flat, we have progressed from the globalization of countries to the globalization of multinational corporations to the globalization of ______.
A) information systems
B) technology
C) products and services
D) individuals
Answer: D
Q3) Some successful stock, options, and futures traders use expert systems to spot trends and improve the profitability of their investments.
A)True
B)False
Answer: False
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3
Chapter 2: Information Systems in Organizations
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Q1) An organization can have a high level of infusion in one part of its operations and a low level of diffusion overall.
A)True
B)False
Answer: True
Q2) _____ = (output / input) x 100%
Answer: Productivity
Q3) Briefly discuss the technology acceptance model and its importance.
Answer: The technology acceptance model specifies the factors that can lead to better attitudes about an information system, along with higher acceptance and usage of the system. These factors include the perceived usefulness of the technology, the ease of its use, the quality of the information system, and the degree to which the organization supports its use.
Q4) Combining a value chain with _____ inventory means companies can deliver materials or parts when they are needed.
Answer: just in time
Q5) A(n) _____ is a significant and (ideally) long-term benefit to a company over its competition.
Answer: competitive advantage
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Chapter 3: Hardware: Input, Processing, and Output Devices
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Q1) Advances in screen technology allow display screens to function as _____ as well as output devices.
Answer: input
Q2) One of the goals of green computing is to enable the safe ________ of computers and computer-related equipment.
Answer: disposal or recycling
Q3) The CPU and memory of a computer are housed in the same box call the _____ unit.
A) processing unit
B) motherboard
C) chip set
D) system
Answer: D
Q4) The _____ are low-cost, centrally managed computers with no extra drives or expansion slots and limited capabilities.
A) netbook computer
B) laptop computer
C) thin client computer
D) desktop computer
Answer: C
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Chapter 4: Software: Systems and Application Software
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Q1) _____ refers to the use of computing resources, including software and data storage, on the Internet rather than on local computers.
Q2) A storage device that contains some or all of the operating system is often called a ________ because you can use it to start the computer if you have problems with the primary hard disk.
Q3) The ________ is the heart of the operating system and controls its most critical processes.
A) user interface
B) utility programs
C) kernel
D) boot up disk
Q4) _____ are sets of keywords, symbols, and rules for constructing statements that people can use to communicate instructions to a computer.
Q5) Visual Basic.NET, Visual C++, Visual C# are examples of ________ programming tools.
Q6) The _____ interface is an interface that allows applications to make use of the operating system.
Q7) ________ are sequences of instructions for the computer.
Page 6
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Chapter 5: Database Systems, Data Centers, and Business Intelligence
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Q1) Counterintelligence turns data into useful information that then is kept closely guarded to avoid this information from falling into the hands of the wrong employees.
A)True
B)False
Q2) Predictive analysis is a form of data mining that combines historical data with assumptions about future conditions to predict the outcome of events.
A)True
B)False
Q3) A tool that database designers use to show the logical relationships among data is a(n) _____.
A) data model
B) entity-relationship diagram
C) relational model
D) all of the above
Q4) A(n) ______ is an individual who is expected to have a clear understanding of the fundamental business of the organization, be proficient in the use of selected database management systems, and stay abreast of emerging technologies and new design approaches.
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Chapter 6: Telecommunications and Networks
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Q1) The computers and devices on a network are also known as _____.
Q2) 'A VPN supports a secure, encrypted connection between an organization's private network and remote users.
A)True
B)False
Q3) A(n) _____ is a satellite ground station with a dish antenna smaller than 3 meters in diameter.
Q4) Most wireless networks now use the Wired equivalent privacy (WEP) protocol that offers significantly improved protection over Wi-Fi Protected Access (WPA) security protocol.
A)True
B)False
Q5) Asymmetric DSL _____.
A) provides high speed Internet access over a subscribers cable network
B) requires an additional phone line to provide "always on" Internet access
C) provides a dedicated connection from each user to the phone company's local telephone office
D) provides a level of service that is independent of how far the subscriber is from the local telephone office
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Chapter 7: The Internet, Web, Intranets, and Extranets
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Q1) The Internet will soon be upgraded to IPv6 which uses _____ addresses to provide for many more devices.
A) 32-bit
B) 64-bit
C) 128-bit
D) 256-bit
Q2) The ______ communications protocol enables computers to route communications traffic from one network to another as needed.
Q3) A(n) _____ is a Web page that combines useful information and links and acts as an entry point to the Web.
Q4) Data is broken into _____ to be transmitted over the Internet
A) packets
B) messages
C) bytes
D) bits
Q5) The _____ is a Web address that specifies the exact location of a Web page using letters and words that map to an IP address and a location on the host.
Q6) Briefly explaining the passing of packets over the Internet.
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Chapter 8: Electronic and Mobile Commerce
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Q1) _____ is a subset of e-commerce that involves electronic transactions between consumers and a third party to facilitate the process.
A) B2B
B) B2C
C) G2C
D) C2C
Q2) Message boards and chat rooms can build a loyal ______ of people who are interested in and enthusiastic about the company and its products and services.
Q3) ______ create a trust chain throughout the transaction, verifying both the purchaser and supplier identities. .
Q4) _____ is an approach used to capture user provided data such as information from warranties and user registration.
A) Click stream data
B) Implicit personalization technique
C) Explicit personalization technique
D) Phishing
Q5) ______ is a form of e-commerce in which customers deal directly with an organization and avoid intermediaries.
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Chapter 9: Enterprise Systems
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Q1) More and more companies are using the ______ to capture and process transaction data from e-commerce applications.
Q2) SME stands for small and medium-size enterprises where small is defined as an enterprise with less than _____ employees.
Q3) Integrated information transaction processing system solutions for SMEs
A) are difficult to install and operate
B) typically cost a few hundred to a few thousand dollars
C) have a high cost of total ownership
D) none of the above
Q4) Define the term CRM system and state its fundamental purpose.
Q5) Many of the users of a company's product lifecycle management system are people outside that company.
A)True
B)False
Q6) Two key benefits gained from successful implementation of an ERP system include elimination of costly, inflexible legacy systems and upgrading technology infrastructure.
A)True
B)False
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Chapter 10: Information and Decision Support Systems
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Q1) A(n) _____ is any organizational unit that focuses on generating a profit for the firm.
Q2) An organization might hire an outside accounting firm to perform a(n) _____ to assess the financial condition of the firm and determine whether financial statements and reports produced by its financial MIS are accurate.
Q3) The _____ report summarizes the previous day's critical activities and is typically available at the start of each workday.
A) exception
B) drill-down
C) key-indicator
D) demand
Q4) During the first stage of problem solving, you identify and define potential problems or opportunities as well as investigate resource and environmental constraints.
A)True
B)False
Q5) Identify and briefly describe the various kinds of reports frequently produced by an MIS.
Q6) _____ ratings show how ads convert to sales.
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Page 12
Chapter 11: Knowledge Management and Specialized Information Systems
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Q1) Many organizations actively attempt to convert explicit knowledge to tacit knowledge.
A)True
B)False
Q2) ______ is the awareness and understanding of a set of information and the ways that information can be made useful to support a specific task or reach a decision.
A) Cognition
B) Knowledge
C) Intuition
D) Sixth sense
Q3) Assistive technology systems help overcome disabilities or improve health.
A)True
B)False
Q4) The haptic interface, relays the sense of ____ in the virtual world.
A) sight
B) sound
C) touch
D) taste
Q5) Distinguish between data, information, and knowledge.
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Chapter 12: Systems Development: Investigation and Analysis
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Q1) ______ is a technique used to describe how data can flow between objects.
A) entity relationship model
B) data flow diagram
C) application flowchart
D) grid chart
Q2) The bigger the project, the more likely that poor planning will lead to significant problems.
A)True
B)False
Q3) The systems maintenance form is a document that is filled out by someone who wants the IS department to initiate systems investigation.
A)True
B)False
Q4) The use case diagram is technique associated with ______ systems analysis.
Q5) The overall approach of systems development is the same for mobile devices compared to traditional system development projects with no significant differences.
A)True
B)False
Q6) Most mobile devices use a(n) ______ interface.
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Chapter 13: Systems Development: Design, Implementation, and Review
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Q1) The system specifications are documented in a design report, which is the primary result of systems investigation.
A)True
B)False
Q2) A(n) ____________________ requiring identification numbers, passwords, and other safeguards is available with most systems to improve security and unauthorized use.
Q3) A key system design task is____.
A) develop an RFP
B) user preparation
C) site preparation
D) hardware acquisition
Q4) The design of a new system is broken into two phases, ____________________ design and physical design.
Q5) One system start-up approach, known as ____________________ involves stopping the old system and starting the new system on a given data.
Q6) With a(n) _____ system, users simply pick what they want to do from a list of alternatives.
15
Q7) ______ are rules and procedures to maintain data security.
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Chapter 14: The Personal and Social Impact of Computers
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Q1) List at least three useful guidelines to protect computer users from criminal hackers.
Q2) The use of e-mail among public officials might violate "open meeting" laws.
A)True
B)False
Q3) Inexperienced hackers can download programs called ______ that automate the job of breaking into computers.
Q4) The ______ is directed at Web sites catering to children and requires Web site owners to obtain parental consent before they collect any personal information from children under 13 years old.
Q5) Federal law prohibits private employers from monitoring e-mail sent or received by their employees.
A)True
B)False
Q6) Practitioners in many professions subscribe to a ______ that states the principles and core values that are essential to their work, and, therefore, govern their behavior.
Q7) Identify and briefly discuss the two primary computer health-related problems.
Q8) Another word for computer viruses and worms is ____________________.
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