Information Technology for Business Test Questions
Course Introduction
Information Technology for Business introduces students to the fundamental concepts and applications of information technology (IT) in the context of modern organizations. The course explores how businesses leverage IT to improve productivity, streamline operations, and enhance decision-making. Key topics include information systems, e-commerce, data management, networking, cybersecurity, and the strategic role of IT in achieving business objectives. Practical case studies and real-world examples illustrate the impact of emerging technologies on competitive advantage and organizational change, preparing students to effectively utilize IT solutions in a dynamic business environment.
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Experiencing MIS 3rd Edition by
David M. Kroenke
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Page 2
Chapter 1: The Importance of MIS
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Sample Questions
Q1) Other than development tasks,what are the other roles than you will need to undertake in the use of information systems?
Answer: In addition to development tasks,you will also have important roles to play in the use of information systems.You will need to learn how to employ the system to accomplish your goals.You will also have important ancillary functions as well.For example,when using an information system,you will have responsibilities for protecting the security of the system and its data.You may also have tasks for backing up data.When the system fails,you will have tasks to perform while the system is down as well as tasks to accomplish to help recover the system correctly and quickly.
Q2) Critical feedback undermines collaboration.
A)True
B)False
Answer: False
Q3) In order to protect your password,you should never ________.
A) use the password more than three times in a day
B) write down your password
C) use virtual key boards to enter your password
D) create passwords containing multiple words
Answer: B
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Page 3
Chapter 2: Business Processes, Information, and Information Systems
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Q1) ________ information is information that directly pertains to both the context and to the subject it references.
A) Timely
B) Relevant
C) Measurable
D) Accurate
Answer: B
Q2) Decisions provide branching points within the flow of a business process.
A)True
B)False
Answer: True
Q3) Members of a team in a company can determine where and how to save costs,by studying the company's business processes and looking for inefficiencies.
A)True
B)False
Answer: True
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Sample Questions
Q1) Describe the support activities in a value chain.
Answer: The support activities in the generic value chain facilitate the primary activities and contribute only indirectly to the production,sale,and service of the product.They include procurement,which consists of the processes of finding vendors,setting up contractual arrangements,and negotiating prices.Porter defined technology broadly.It includes research and development,but it also includes other activities within the firm for developing new techniques,methods,and procedures.He defined human resources as recruiting,compensation,evaluation,and training of full-time and part-time employees.Finally,firm infrastructure includes general management,finance,accounting,legal,and government affairs.Supporting functions add value,albeit indirectly,and they also have costs.
Q2) Which of the following is an example of a competitive strategy employed by a firm?
A) increasing the price of its product when raw material prices increase
B) laying off staff in order to cut down costs during a recession period
C) advertising its products nationwide like its competitor organizations
D) launching a unique product targeted at a section of consumers
Answer: D
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Page 5
Chapter 4: Hardware and Software
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Q1) What are the drawbacks of developing custom application software for an organization?
Q2) Which of the following is true of thick-client applications?
A) A thick-client application is an application program that need not be preinstalled on the client.
B) All other things being equal, thin-client applications are preferred over thick client applications.
C) A thick client application does not require preinstallation of client codes.
D) With a thick-client application, a system administrator must install the new version on each user computer.
Q3) Describe the basic components of a generic computer.
Q4) ________ software is installed in special,read-only memory in devices like printers or communication devices.
A) Firmware
B) Instruction set
C) Vertical-market
D) Horizontal-market
Q5) Differentiate between an operating system and an application program.
Q6) Describe how computer data is sized.
6
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Chapter 5: Database Processing
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Q1) ________ are used to read,insert,modify,and delete data.
A) Markup language codes
B) DBMS applications
C) Data entry forms
D) Application programs
Q2) Which of the following stands true for enterprise DBMS products?
A) Enterprise DBMS products are designed for small and simple database applications.
B) Enterprise DBMS products support many (perhaps thousands) of users and many different database applications.
C) Paradox is an example of an enterprise DBMS product.
D) Most of the enterprise DBMS products are out of business today.
Q3) Relational databases have almost disappeared from use.
A)True
B)False
Q4) Which of the following describes a byte?
A) a character of data
B) group of rows
C) collection of data
D) group of columns
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Chapter 6: Data Communications
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Q1) Bluetooth is a wireless protocol that can transmit data over long distances.
A)True
B)False
Q2) File Transfer Protocol is used for email transmissions.
A)True
B)False
Q3) Which of the following is true of an ISP?
A) It converts digital data in the user's computer to an analog signal.
B) It facilitates a one-way information transfer process between the user's computer and the Internet.
C) It have free access to the Internet.
D) It serves as a user's gateway to the Internet.
Q4) The computers in two separate company sites must be connected using a ________.
A) LAN
B) WAN
C) NIC
D) MAC
Q5) A Virtual Private Network (VPN)is a type of LAN.
A)True
B)False
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Chapter 7: Business Process Management
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Q1) Unlike departmental systems in which a single department manager is in charge,enterprise systems have no clear boss.
A)True
B)False
Q2) What problems do information silos cause?
Q3) What are personal information systems?
Q4) The first step of the customer life cycle is marketing.
A)True
B)False
Q5) Which of the following sentences is true about customer relationship management system (CRM)?
A) CRM is a suite of applications, a database, and a set of inherent processes for consolidating business operations into a single, consistent, computing platform.
B) CRM systems vary in the degree of functionality they provide.
C) CRM incorporates accounting, manufacturing, inventory, and human resources applications.
D) CRM systems are not for every organization.
Q6) Explain interenterprise information systems.
Q7) What is business process reengineering?
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Chapter 8: E-Commerce, Web 20, and Social Networking
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Q1) The U.S.Census Bureau defines ________ as companies that take title to the goods they sell.
A) merchant companies
B) electronic exchanges
C) clearinghouses
D) auctions.
Q2) Historically,organizations have created social capital via salespeople,via customer support,and via public relations.
A)True
B)False
Q3) Social capital is the investment in social relations with the expectation of returns in the marketplace.
A)True
B)False
Q4) Google,Amazon.com,and eBay exemplify Web 2.0.because they sell software licenses instead of providing software as a free service.
A)True
B)False
Q5) What are the six characteristics of Enterprise 2.0?
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Chapter 9: Business Intelligence and Information Systems for Decision Making
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Q1) Cluster analysis and neural networks are examples of supervised data mining techniques.
A)True
B)False
Q2) A ________ is a company that obtains data from public and private sources and stores,combines,and publishes it in sophisticated ways.
A) data aggregator
B) data harvester
C) data center
D) date warehouse
Q3) With ________ data mining,data miners develop a model prior to the analysis and apply statistical techniques to data to estimate parameters of the model.
A) cluster
B) supervised
C) clickstream
D) unsupervised
Q4) Explain the curse of dimensionality.
Q5) What is the purpose of a data warehouse?
Q6) What is the difference between a megabyte and a gigabyte?
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Chapter 10: Information Systems Development
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Q1) The goals and scope of a new information system are determined during the requirements analysis phase of the systems development life cycle.
A)True
B)False
Q2) In terms of software design,for ________,the team must determine candidate products and evaluate them against the requirements while for ________,the team produces design documentation for writing program code.
A) off-the-shelf-with-alteration software; custom-developed programs
B) off-the-shelf software; custom-developed programs
C) off-the-shelf-with-alteration software; off-the-shelf software
D) tailor-made software; off-the-shelf software
Q3) Normal processing procedures for operations personnel are ________.
A) procedures to continue operations when the system fails
B) procedures for backing up data and other resources
C) procedures for using the system to accomplish business tasks
D) procedures for starting, stopping, and running the system
Q4) What are the tasks of system maintenance?
Q5) What are the phases of the systems development life cycle (SDLC)?
Q6) What are the four ways in which organizations can implement a system conversion?
Page 12
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Chapter 11: Information Systems Management
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Sample Questions
Q1) The IT department's principal manager is the ________.
A) CIO
B) CEO
C) CTO
D) COO
Q2) As a user,you have a right to have the computing resources you need to perform your work as proficiently as you want.
A)True
B)False
Q3) Networks and servers need to be powered on and monitored.
A)True
B)False
Q4) After planning for information systems and IT infrastructure,the next step is ________.
A) creating, developing, and adapting both information systems and IT infrastructure
B) operating and managing the information systems and IT infrastructure
C) maintaining information systems and managing IT infrastructure
D) protecting infrastructure and data from threats
Q5) Why is the responsibility to install patches important?
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Chapter 12: Information Security Management
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Q1) Describe an incident-response plan.
Q2) Technical safeguards include passwords and encryption.
A)True
B)False
Q3) Most spyware is benign in that it does not perform malicious acts or steal data.
A)True
B)False
Q4) ________ is the process of transforming clear text into coded,unintelligible text for secure storage or communication.
A) Usurpation
B) Authentication
C) Standardization
D) Encryption
Q5) Every organization must have an incident-response plan that allows for decentralized reporting of all security incidents.
A)True
B)False
Q6) The existence of spyware is generally unknown to the user.
A)True
B)False
Page 14
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Chapter 13: Improving Your Collaboration Skills
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Q1) The team members' formative environments influence their ability to collaborate.
A)True
B)False
Q2) Which of the following approaches to teamwork will provide the best results?
A) Sarah disagrees with the project plan but does not voice her opinion, because she doesn't want to disrupt the functioning of the team.
B) Andrew believes that conflict is healthy for teamwork and doesn't hesitate to criticize the shortcomings of his coworkers.
C) Caleb and Adam hold opposing political views, but do not discuss their opinions while working, so that other team members aren't distracted.
D) Daniel is the team leader and discourages disagreements among team members so that the project can proceed faster.
Q3) A team consisting of people with different personal perspectives can function effectively.
A)True
B)False
Q4) Describe the role of workflow control in achieving collaboration.
Q5) Define a team.What are the characteristics of an effective team?
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Chapter 14: Using Collaboration Information Systems
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Sample Questions
Q1) Which of the following statements regarding Google Docs is true?
A) Google tracks document revisions, with brief summaries of changes made.
B) A Google account is not essential to edit Google Docs.
C) Google Docs is free to use, but an annual fee is charged for membership.
D) Microsoft Excel documents cannot be uploaded to Google Docs.
Q2) The degree of version management is very high in email communications.
A)True
B)False
Q3) In version-control systems,shared documents are often placed in shared directories called libraries.
A)True
B)False
Q4) Asynchronous communication occurs when team members do not meet at the same time.
A)True
B)False
Q5) Version management systems provide version control.
A)True
B)False
Q6) What is Microsoft SharePoint?
Page 16
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Chapter 15: Information Systems and Decision Making
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Q1) An unstructured decision process is one for which there is no agreed-on decision-making method.
A)True
B)False
Q2) ________ decisions are concerned with broader-scope,organizational issues over the long term.
A) Transactional
B) Operational
C) Managerial
D) Strategic
Q3) What is the difference between automated and augmentation information systems? How are these systems related to the decision-making processes?
Q4) Discuss the information systems that support decisions at various levels in an organization.
Q5) Which of the following is the first step in the decision-making process?
A) intelligence gathering
B) review
C) choice
D) implementation
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Chapter 16: Knowledge Management and Expert Systems
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Q1) Documents behind corporate firewalls cannot be accessed by Google or any other search engine.
A)True
B)False
Q2) Rule-based systems that encode human knowledge in the form of If/Then rules are known as ________.
A) conditional access systems
B) expert systems
C) discussion groups
D) content management systems
Q3) The programs in an expert system that process a set of rules are known as ________.
A) podcasts
B) portals
C) blogs
D) shells
Q4) Knowledge management can be used to reduce costs and streamline operations.
A)True
B)False
Q5) What factors inhibit employees from sharing knowledge?
Page 18
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Chapter 17: Introduction to Microsoft Excel
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Q1) Which of the following can be used to move the focus to a different cell in the Excel worksheet?
A) arrow keys
B) office button
C) shift key
D) data tab
Q2) In Microsoft Excel,the wide bar of tools and selections that appears just under the tabs is referred to as the Menu bar.
A)True
B)False
Q3) In Microsoft Excel,which of the following tabs can be used for filtering and sorting the information in your spreadsheet?
A) Data
B) Add-ins
C) Formula
D) Home
Q4) The intersection of a row and a column on a spreadsheet is called a data point.
A)True
B)False
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Chapter 18: Preparing a Computer Budget Using Excel
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Q1) Briefly describe the process for preparing a departmental IT budget.
Q2) When preparing a budget for department hardware expense,after forecasting requirement changes during the budget period,you should ________.
A) determine if your department will be charged for overhead expenses
B) determine the hardware and software requirements for the team
C) identify the types of workloads that employees perform
D) determine the base requirements for the team
Q3) Explain the role of the IT department in an organization.
Q4) Which of the following is an example of a formula with an absolute address?
A) =G13*G13
B) =G13+G14
C) =$G13+$G14
D) =$G$13+$G$14
Q5) Which of the following enables the fast processing of data once the data resides in the main memory of a computer?
A) CD-ROM
B) DVD
C) CPU
D) LCD
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Chapter 19: Database Design
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Q1) Which of the following is true for data models?
A) An identifier's value is associated with every entity in the data model.
B) An attribute is some thing that the users want to track.
C) Entities have attributes that describe characteristics of the entity.
D) The relationships between entities are known as attributes.
Q2) The easiest time to change the database structure is after the database has been constructed and loaded with data.
A)True
B)False
Q3) Normalization is the process of combining two or more poorly structured tables into a single structured table.
A)True
B)False
Q4) The easiest time to change the database structure is ________.
A) during the data modeling stage
B) after constructing the database
C) during the data designing stage
D) after creating the application programs
Q5) What are the different types of relationships represented in a data model?
Q6) How is a data model transformed into a database design?
Page 21
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Chapter 20: Using Microsoft Access 2010
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Q1) In Access,records can be deleted by clicking the down arrow next to Delete and selecting Delete Record,which is present in the Records section of the ________ tab.
A) Database Tools
B) Home
C) Fields
D) File
Q2) Explain the procedure for creating a database using Microsoft Access.
Q3) Which of the following is the first activity to be performed on starting Microsoft Access?
A) creating a database
B) assigning field names
C) creating a primary id
D) creating a table
Q4) An underlined attribute is the primary key and an italicized attribute is a foreign key.
A)True
B)False
Q5) How can a user generate reports in Microsoft Access?
Q6) What steps must a database designer take before using a DBMS?
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Chapter 21: Using Excel and Access Together
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Q1) Delimited text files cannot be imported into either Excel or Access.
A)True
B)False
Q2) When the data in a text file contains commas,commas cannot be used to separate field data.In that case,some other character such as a tab is used to delimit the fields.In this case,the commas and tab characters are known as ________.
A) alienators
B) identifiers
C) attributes
D) delimiters
Q3) In Excel,the underscore character is used to connect the words in a name range.
A)True
B)False
Q4) Which of the following shows the correct steps for creating a pie chart in Microsoft Excel?
A) Add-Ins Illustrations Pie
B) Insert Illustrations Pie
C) Diagrams Illustrations Pie
D) Insert Charts Pie
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Chapter 22: Remote, Nomadic, and Mobile Systems
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Q1) With ________,users access networks from different locations,but not while in motion from site to site.
A) mobile access
B) remote access
C) nomadic access
D) mobile computing
Q2) List the consequences of communication at a distance.
Q3) A typical example of nomadic access is accessing the Web or email while riding in a train.
A)True
B)False
Q4) With nomadic access,users access networks while travelling from site to site.
A)True
B)False
Q5) Client virtualization enables users to run their desktop on different computers.
A)True
B)False
Q6) Define a virtual machine.
Q7) Define remote access.Give examples of the use of remote access systems.
Q8) Define nomadic and mobile access systems with an example.
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Chapter 23: Functional Processes, Applications, and Systems
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Q1) Functional business processes support a single organizational function. A)True
B)False
Q2) Master production schedule (MPS)is an example of the pull manufacturing process.
A)True
B)False
Q3) Master production schedule is a plan for producing products.
A)True
B)False
Q4) Applications such as lead-tracking applications are information systems. A)True
B)False
Q5) Managing customers is not a function of sales process applications.
A)True
B)False
Q6) Employee assessment includes the publication of standard job and skill descriptions as well as support for employee performance evaluations.
A)True
B)False
Q7) Explain just-in-time (JIT)inventory policy. Page 25
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Chapter 24: Enterprise Resource Planning (ERP)Systems
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Q1) Stored procedure is a computer program stored within the database that runs to keep the database consistent when certain conditions arise.
A)True
B)False
Q2) Explain how organizations of different sizes use ERP differently.
Q3) Explain briefly the steps of implementing ERP systems.
Q4) When removing inconsistencies during the process of implementing an ERP system,one can correct misfits by modifying the ERP application.
A)True
B)False
Q5) An ERP system is an information system based on ERP technology. A)True B)False
Q6) The differences between as-is processes and the blueprint can be reconciled after the ERP system had been implemented. A)True
B)False
Q7) Explain ERP application programs.
Q8) Give a brief description of Epicor's ERP products.
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Chapter 25: Supply Chain Management
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Q1) The bullwhip effect reveals that retailers face the highest variations in demand.
A)True
B)False
Q2) Which of the following is true about the bullwhip effect?
A) Small changes in demand at the supplier are amplified at each stage of the supply chain.
B) It is a natural dynamic that occurs because of the multistage nature of the supply chain.
C) It is strongly associated with erratic consumer demand.
D) It increases the overall profitability of the supply chain.
Q3) How do information systems affect supply chain performance?
Q4) The bullwhip effect can be reduced by giving all participants in the supply chain access to consumer-demand information from the retailer.
A)True
B)False
Q5) Define supply chain profitability.How is it different from individual organizational profitability?
Q6) What are interorganizational business processes?
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Q1) A social graph is a network of relationships.
A)True
B)False
Q2) Technologies such as e-commerce and Web 2.0 do not support UGC business applications.
A)True
B)False
Q3) ________ refers to any activity that an entity (individual,project,or organization)takes with entities with which it is related.
A) Knowledge tagging
B) Social networking
C) Enterprise bookmarking
D) Lateral diffusion
Q4) A particular group is found upon searching,but one cannot join it.Such a group is an example of a(n)________ social networking group.
A) public
B) exclusive
C) private
D) invitation
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Chapter 27: Database Marketing
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Q1) RFM scores can be used to concentrate the efforts of salespeople.
A)True
B)False
Q2) Decision-tree analysis is a data-mining technique that requires a high degree of supervision.
A)True
B)False
Q3) ________ shows how much the base probability increases or decreases when other products are purchased.
A) Lift
B) Support
C) Confidence
D) Cohesion
Q4) An RFM score of ________ means that if this customer goes to the competitor,loss to the company will be minimal.
A) 321
B) 333
C) 555
D) 111
Q5) What is database marketing?
Page 30
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Chapter 28: Reporting Systems and OLAP
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Q1) How does a reporting system obtain the necessary data to generate reports?
Q2) Reporting systems use the ________ as a reference to prepare and deliver reports to the proper users on a timely basis.
A) index
B) directory
C) metadata
D) register
Q3) For query reports,the report-delivery system serves as an intermediary between the user and the report generator.
A)True
B)False
Q4) With reference to the online analytical processing,a presentation of a measure with associated dimensions is known as an ________.
A) OLAP mode
B) OLAP server
C) OLAP report
D) OLAP cube
Q5) What is an OLAP cube?
Q6) What are the different types of reports? Explain.
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Chapter 29: Geographic Information Systems
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Q1) ________ run and maintain the GIS.
A) Field personnel
B) Casual users
C) Developers
D) Operations personnel
Q2) A datum is a technique for placing locations on the surface on the earth onto a flat surface.
A)True
B)False
Q3) GIS consist of a blend of external geospatial and relational database data.
A)True
B)False
Q4) Currently,all GIS applications run on classic client-server applications.
A)True
B)False
Q5) Application-specific programs are different from application programs for database systems.
A)True
B)False
Q6) How does the Military Grid Coordinate System (MGRS)work?
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Chapter 30: Business Process Management
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Sample Questions
Q1) The two major dimensions of business process effectiveness are performance and cost.
A)True
B)False
Q2) Service-oriented architecture is a methodology that is confused and contorted and results in high expense when modified.
A)True
B)False
Q3) All system components are entirely automated.
A)True
B)False
Q4) How can a change in customers,product lines and supply chains affect business processes?
Q5) Which of the following statements is true regarding SOA principles?
A) All service requestors are computer programs.
B) Checking customer credit is not an encapsulated activity.
C) Service providers reject improperly formatted service requests.
D) Accepting order processes does not depend on receiving a service request.
Q6) How do process designers improve business processes?
Q7) How does BPM relate to SDLC?
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Chapter 31: Systems Development Project Management
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Q1) A well-managed project will never face problems of diseconomies of scale.
A)True
B)False
Q2) The critical path is a hierarchy of the tasks required to complete a project.
A)True
B)False
Q3) With respect to WBS,________ means to define the system boundaries.
A) Gantt chart
B) critical path
C) baseline
D) scope
Q4) What are the characteristics of large-scale systems development projects?
Q5) The PMBOK® Guide does not describe the details of each practice or technique but instead identifies those practices that are known to be effective for different situations and briefly describes their use.
A)True
B)False
Q6) What are the biggest challenges for managing a large-scale systems development project?
Q7) What is a critical path? How is a critical path analysis done?
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Chapter 32: Outsourcing
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Q1) Which of the following is a cost reduction advantage of outsourcing?
A) obtaining expertise
B) avoiding management problems
C) gaining economies of scale
D) greater management control
Q2) One of the benefits of outsourcing is that it allows for an easy exit.
A)True
B)False
Q3) What are the management advantages of outsourcing?
Q4) ________ is the hiring of another organization to perform a service.
A) Insourcing
B) Merchandising
C) Poaching
D) Outsourcing
Q5) Which of the following is true about acquiring licensed software?
A) It is not a form of outsourcing, just licensing.
B) It is created in-house by an organization.
C) It is usually licensed from a branch of the same company.
D) It allows the vendor to spread maintenance cost over all users.
Q6) How can outsourcing reduce risk?
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Chapter 33: International MIS
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Q1) If a distributed database divides the database into nonoverlapping segments,it is called a(n)________ database.
A) mirrored.
B) replicated
C) independent
D) partitioned
Q2) What are the challenges of international project management?
Q3) Which of the following is true regarding the international business scenario in the twentieth century?
A) After the dot-com bust, optical fiber was extremely scarce and expensive.
B) After the fall of the Soviet Union, the economies of Russia and western-Europe closed their markets to the world.
C) The economies of North America and Europe became less integrated.
D) Around the time of the advent of the Internet, the Chinese economy became more open to the world.
Q4) Cross-functional,integrated systems,such as Enterprise Resource Planning (ERP),add to the problems of data isolation.
A)True
B)False
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