Information Systems Management
Textbook Exam Questions
Course Introduction
Information Systems Management focuses on the strategic and operational roles that information systems play in modern organizations. The course explores how businesses leverage information technologies to improve efficiency, support decision-making, achieve competitive advantage, and drive innovation. Topics include the fundamentals of information systems, systems development and implementation, IT governance, data management, security and privacy concerns, and the alignment of IT strategies with organizational goals. Students will analyze case studies and current trends, developing critical skills for managing and integrating information systems within a variety of organizational contexts.
Recommended Textbook
Information Technology Project Management Revised 7th Edition by Kathy Schwalbe
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13 Chapters
1057 Verified Questions
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Page 2
Chapter 1: Introduction to Project Management
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Sample Questions
Q1) High-end tools in project management software have enterprise and _____ functions that summarize and combine individual project information to provide an enterprise view of all projects.
Answer: portfolio management
Q2) Project procurement management primarily involves identifying stakeholder needs while managing their engagement throughout the life of the project.
A)True
B)False
Answer: False
Q3) In order to be realistic, a project manager should always set discrete goals instead of a range of objectives.
A)True
B)False
Answer: False
Q4) Project _____ management includes estimating how long it will take to complete work, develop an acceptable project schedule, and ensure timely completion of a project.
Answer: time
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Page 3
Chapter 2: The Project Management and Information Technology Context
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Sample Questions
Q1) The _____ model uses an approach in which developers work with an evolving prototype, using tools such as computer-aided software engineering, joint requirements planning, and joint application design to facilitate rapid prototyping and code generation.
A) incremental build life cycle
B) waterfall life cycle
C) RAD life cycle
D) spiral life cycle
Answer: C
Q2) Project managers have the least amount of authority in a pure _____ organizational structure.
A) functional
B) project
C) matrix
D) circular
Answer: A
Q3) Leadership style has no impact on the success of virtual teams.
A)True
B)False
Answer: False
Page 4
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Chapter 3: The Project Management Process Groups: a Case Study
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Sample Questions
Q1) The executing process group generally requires the most resources.
A)True
B)False Answer: True
Q2) A(n) _____ describes how things should be done. Answer: methodology
Q3) The Rational Unified Process (RUP) framework is incompatible with the PMBOK process.
A)True
B)False Answer: False
Q4) Enterprise environmental factors are an output of the executing process of _____.
A) project integration management
B) project quality management
C) project human resource management
D) project procurement management
Answer: C
Q5) A risk register is the output of _____.
Answer: risk identification planning
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Chapter 4: Project Integration Management
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Sample Questions
Q1) A(n) _____ is the approved project management plan plus approved changes.
Q2) Benefits minus costs is known as the _____.
A) cost of capital
B) cash flow
C) discount factor
D) opportunity cost of capital
Q3) The project schedule information section of the project management plan includes ____.
A) a detailed budget
B) a list of key deliverables
C) an elaborate timetable
D) a directory of staff involved in the project
Q4) A(n) _____ is a formal group of people responsible for approving or rejecting changes to a project.
Q5) _____ include formal and informal plans, policies, procedures, guidelines, information systems, financial systems, management systems, lessons learned, and historical information that can be used to influence a project's success.
Q6) What are the methods for categorizing information technology projects?
Q7) What is a weighted scoring model? How is it created?
Page 6
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Chapter 5: Project Scope Management
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Sample Questions
Q1) Creating the _____ involves subdividing the major project deliverables into smaller, more manageable components.
Q2) _____ is a technique that uses branches radiating out from a core idea to structure thoughts and ideas when creating a WBS.
Q3) Which of the following is recommended for the creation of a good WBS?
A) Any WBS item should be the responsibility of all the people working on it.
B) A unit of work should appear at only one place in the WBS.
C) Each WBS item should be created assuming that the requirements are inflexible.
D) The work content of a WBS item is independent of the WBS items below it.
Q4) What are some of the suggestions for improving the requirements process?
Q5) Mind mapping allows people to write and even draw pictures of ideas in a nonlinear format.
A)True
B)False
Q6) _____ involves controlling changes to the project scope while keeping project goals and business strategy in mind.
Q7) A(n) _____ is a document that describes detailed information about each WBS item.
Page 7
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Chapter 6: Project Time Management
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Sample Questions
Q1) Which of the following documents is most likely to include planned project start and end dates which serve as the starting points for a detailed schedule?
A) Resource breakdown structure
B) Milestones list
C) Organizational process assets update
D) Project charter
Q2) The _____ is based on the fact that any complex system at any point in time often has only one aspect or constraint that limits its ability to achieve more of its goal.
Q3) In project time management, the primary output of defining activities is a schedule management plan.
A)True
B)False
Q4) Describe critical path analysis. How is the critical path calculated?
Q5) A schedule management plan includes information which describes the format and frequency of schedule reports required for the project.
A)True
B)False
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Page 8
Chapter 7: Project Cost Management
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Sample Questions
Q1) Newtech Inc. hires John for the position of a software programmer to work on their new project. Salary paid to John by Newtech Inc. would be an example of _____ costs.
A) direct
B) indirect
C) sunk
D) intangible
Q2) Parametric models are reliable when the models are flexible in terms of the project's size.
A)True
B)False
Q3) List and briefly describe the four project cost management processes.
Q4) The project management plan and project funding requirements are inputs of the process of controlling costs.
A)True
B)False
Q5) A cost management plan is a subsidiary of the _____ plan.
Q6) The main outputs of the _____ process are activity cost estimates, basis of estimates, and project document updates.
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Chapter 8: Project Quality Management
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Sample Questions
Q1) _____ helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes.
A) SQFD
B) MTBI
C) OPM3
D) CMMI
Q2) The term sigma means median.
A)True
B)False
Q3) In TQC, product quality is more important than production rates, and workers are allowed to stop production whenever a quality problem occurs.
A)True
B)False
Q4) Gantt charts cannot be used to aid project quality management.
A)True
B)False
Q5) The term _____ means a product can be used as it was intended.
Q6) List and briefly describe the three project quality management processes.
Page 10
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Chapter 9: Project Human Resource Management
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Sample Questions
Q1) In the MBTI, the _____ dimension relates to the manner in which you gather information.
A) Extrovert/Introvert
B) Thinking/Feeling
C) Judgment/Perception
D) Sensation/Intuition
Q2) _____ power is getting people to do things based on a position of authority.
Q3) A RAM is used only to assign detailed work activities.
A)True
B)False
Q4) _____ causes people to do something for a reward or to avoid a penalty.
Q5) _____ is at the top of Maslow's hierarchy of needs.
A) Esteem
B) Self-actualization
C) Physiological
D) Social
Q6) The forcing mode is one in which the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.
A)True
B)False
Page 11
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Chapter 10: Project Communications Management
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Sample Questions
Q1) Which of the following is true of a project communications plan?
A) The communications plan within an organization does not vary from project to project.
B) The communications plan should be part of the overall project management plan.
C) The communications plan should never be part of the team contract, but should always be a separate document.
D) The communications plan should include project forecasts and other technical information.
Q2) Microsoft Office Enterprise Project Management Solution has a(n) _____ tool that provides a centralized and consolidated view of programs and projects.
Q3) An example of push communication is _____.
A) meetings
B) video conferencing
C) voice mails
D) blogs
Q4) _____ are normally provided as status reports or progress reports.
Q5) The main goal of controlling communications is to ensure the optimal flow of information throughout the entire _____.
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Chapter 11: Project Risk Management
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Sample Questions
Q1) Unknown risks can be managed proactively.
A)True
B)False
Q2) _____ involves reducing the impact of a risk event by reducing the probability of its occurrence.
A) Risk avoidance
B) Risk acceptance
C) Risk transference
D) Risk mitigation
Q3) What is the first step in a Monte Carlo analysis?
A) Determine the probability distribution of each variable.
B) For each variable, such as the time estimate for a task, select a random value based on the probability distribution for the occurrence of the variable.
C) Assess the range for the variables being considered.
D) Run a deterministic analysis or one pass through the model using the combination of values selected for each one of the variables.
Q4) Project teams sometimes use _____, which are unplanned responses to risk events, when they do not have contingency plans in place.
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Chapter 12: Project Procurement Management
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Sample Questions
Q1) In project procurement management, the process of _____ involves determining what to procure, when, and how.
A) closing procurements
B) controlling procurements
C) conducting procurements
D) planning procurement management
Q2) A(n) _____ is a document prepared by a seller when there are different approaches for meeting buyer needs.
Q3) The contractual relationship is a legal relationship, which means it is subject to state and federal contract laws.
A)True
B)False
Q4) Risk registers and stakeholder registers are outputs of the planning procurement process.
A)True
B)False
Q5) What are some of the advantages that outsourcing offers which is encouraging many companies to adopt it?
Q6) A(n) _____ contract has the least amount of risk for the buyer.
Page 14
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Chapter 13: Project Stakeholder Management
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Sample Questions
Q1) The stakeholder management plan should not be accessible to all stakeholders.
A)True
B)False
Q2) The main output of the identifying stakeholders process is the project charter.
A)True
B)False
Q3) The _____ is a formal or informal document that helps project teams to effectively engage stakeholders and make sure that good decisions are made through out the life of the project.
Q4) Which of the following is true about identifying stakeholder ?
A) The project manager's family is not a potential stakeholder.
B) It is not very difficult to identify stakeholders.
C) Stakeholders with indirect ties to the project need not be engaged with.
D) Stakeholders do not change during a project
Q5) The project sponsor, project team and the support staff would be the _____ project stakeholders.
Q6) What is a stakeholder register and what information must be included in it?
Q7) Identify and describe the four processes involved in project stakeholder management.
Page 15
Q8) _____ can be classified as internal to the organization or external.
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