Information Systems Management Practice Questions
Course Introduction
Information Systems Management examines the strategic role of information technology in organizations and how it supports business operations, decision-making, and competitive advantage. The course covers fundamental concepts of information systems, including hardware, software, networks, databases, and security, as well as the managerial challenges associated with planning, implementing, and evaluating these systems. Students will explore topics such as IT governance, systems development life cycle, enterprise resource planning, and the ethical and legal considerations of information management. Through case studies and practical applications, learners gain insight into leveraging technology to improve organizational performance and drive innovation.
Recommended Textbook
Experiencing MIS 3rd Canadian Edition by David M. Kroenke
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1314 Verified Questions
1314 Flashcards
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Chapter 1: Information Systems and You
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87 Verified Questions
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Sample Questions
Q1) What is the definition of MIS?
Answer: MIS is the development and use of information systems that help businesses achieve their goals and objectives.This definition has three key elements: development and use,information systems,and business goals and objectives.
Q2) Why is it important for business professionals to know about MIS?
Answer: The decisions concerning what functions should be included in corporate information systems is too important to be simply left to the techies.Every business professional should have some knowledge about MIS so that they can be intelligent users and help the system designers to design better systems.Knowing what systems are capable of doing will help when they are interviewed by the systems analysts to determine what the system requirements of the new system will be.They will also have to frequently interact with techies in order to help debug existing systems and even to generate ideas for new applications to improve the company's competitive position.
Q3) Understanding the implications of technological change allows for greater effectiveness of business professionals.
A)True
B)False
Answer: True
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Chapter 2: Business Process Management and Decision Making
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Sample Questions
Q1) Data presented in a meaningful context can be described as: A) processed information. B) knowledge. C) information. D) processed knowledge.
E) processed data.
Answer: C
Q2) Business systems are sometimes referred to as business A) networks. B) models.
C) channels. D) processes. E) webs.
Answer: D
Q3) What is data and how is it different from information?
Answer: Data are simply the raw recorded facts and figures.Data is one of the five basic components of an information system.The system turns data into information by classifying,summarizing,sorting it and giving it a meaningful context.
Q4) What does a transaction processing system support?
Answer: A transaction processing system supports operational decisions.
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Chapter 3: Productivity, innovation and Strategy
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90 Verified Questions
90 Flashcards
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Sample Questions
Q1) Threat of government regulation is one of the five forces in Porter's model.
A)True
B)False
Answer: False
Q2) In a large city,the threat of new entrants for the sandwich shop business is probably high.
A)True
B)False
Answer: True
Q3) Information systems can change industry structure by
A) using sustaining technologies.
B) using technologies that have become commodities.
C) using competitive strategies.
D) using the Internet.
E) using disruptive technologies.
Answer: E
Q4) As defined by Porter,a value chain is a network of value creating activities.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Hardware and Software
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Sample Questions
Q1) Instructions move from main memory into the CPU via the (a)
A) network card.
B) memory chip.
C) operating system.
D) data channel.
E) cache.
Q2) What of the following is not a function of the central processing unit?
A) Stores results in memory
B) Performs arithmetic and logical comparisons
C) Stores data
D) Performs calculations
E) Selects instructions
Q3) What are the different categories of hardware? Give an example of each.
Q4) Describe how you would stay informed about changes in technology.
Q5) University of Toronto installed the first digital computer in Canada in
A) 1950
B) 1952
C) 1954
D) 1956
E) 1958
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Chapter 5: Database and Content Management
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90 Flashcards
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Sample Questions
Q1) A collection of records in a relational database can be called a A) matrix.
B) column.
C) field.
D) row.
E) relation.
Q2) The name of the field,its datatype,and description are examples of metadata.
A)True
B)False
Q3) What are the differences between a database and a spreadhseet?
Q4) Content is closely related to A) intellectual property.
B) words.
C) software.
D) property in the broadest sense.
E) organized materials.
Q5) SQL can be used to add a new column to a table. A)True
B)False
Q6) What is the difference between a DBMS and a database?
Page 7
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Chapter 6: Networks and Collaboration
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Sample Questions
Q1) A ________ is a set of rules that two communicating devices follow.
A) LAN
B) WAN
C) language
D) standard
E) protocol
Q2) What is the Domain Name System?
Q3) A(n)________ connects computers at different geographic locations.
A) WlAN
B) LAN
C) GPS SYSTEM
D) WAN
E) root server
Q4) What is a NIC and a WNIC? Why are they important in a LAN?
Q5) Twisted pair copper lines are used in DSL modems.
A)True
B)False
Q6) What is the difference between a private IP and a public IP?
Q7) What are the typical options for a home user to connect to the Internet?
Q8) Describe how a VPN works.
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Chapter 7: Competitive Advantage and Business Proces
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Sample Questions
Q1) Lead tracking is an application that is traditionally run in the functional area of A) operations.
B) sales and marketing.
C) manufacturing.
D) accounting and finance.
E) human resources.
Q2) Inventory management systems are usually found in the __________ functional area.
A) sales and marketing.
B) operations.
C) human resources.
D) accounting and finance.
E) manufacturing.
Q3) Business process design is well understood and the outcomes are fairly certain once the changes are begun.
A)True
B)False
Q4) What is an industry standard process?
Q5) What is the difference between a CRM and a traditional functional application?
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Chapter 8: Decision Making and Business Intelligence
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103 Flashcards
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Sample Questions
Q1) Systems that focus on making data collected in OLTP to support decision making are often referred to as expert systems.
A)True
B)False
Q2) The decision to use batch or real time processing should depend upon
A) the nature of the transactions and the needs of the organization.
B) the nature of the transactions.
C) the needs to the organization.
D) the existing infrastructure of the organization.
E) the needs to the organization and the existing infrastructure of the organization.
Q3) Which of the following is a synonym for data-mining?
A) Data discovery
B) Cluster analysis
C) Data mart
D) Data parsing
E) Knowledge discovery in databases
Q4) What is the purpose of business intelligence? What kind of BI tools are there?
Q5) What is supervised data mining?
Q6) What is online analytic processing?
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Chapter 9: E-Commerce, social Networking and Web 20
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85 Flashcards
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Sample Questions
Q1) In the e-commerce realm,business to consumer applications first captured the attention of
A) Revenue Canada
B) Dell Computer
C) mail-order businesses.
D) auction houses
E) the auto industry
Q2) E-commerce can be used to determine price elasticity.
A)True
B)False
Q3) Web 2.0 applications need to be installed on the user's computer before the application can be used.
A)True
B)False
Q4) The people you know least can contribute the most to your network.
A)True
B)False
Q5) What is showrooming and what is the danger of showrooming to retailers?
Q6) Explain the difference between merchant and nonmerchant companies and give an example of each.
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Chapter 10: Acquiring Information Systems Through Projects
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Sample Questions
Q1) The last stage of testing is the ________ test,where future system users try out the new system.
A) acceptance
B) beta
C) technical
D) PQA
E) gamma
Q2) The approach to system conversion whereby a new system that is to be used in more than one business is first implemented in a single unit so that it may be tested and debugged before implementing it in the other business units is called
A) plunge.
B) pilot.
C) phased.
D) parallel.
E) big-bang.
Q3) Systems development is primarily a technical task for programmers and hardware designers.
A)True
B)False
Page 12
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Chapter 11: Structure, governance and Ethics
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80 Flashcards
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Sample Questions
Q1) What is information technology architecture?
A) A set of photographs of all an organization's existing hardware.
B) A basic framework for all the computers, systems, and information management that support organizational services.
C) An IT plan that incorporates all an organization's existing IT investments.
D) A diagram of all an organization's servers.
E) A diagram of all an organization's networks.
Q2) John Zachman developed the Zachman framework while he worked for IBM.
A)True
B)False
Q3) One example of internal controls is
A) leaving all financial decisions to the sole discretion of the CFO.
B) having budgets that aren't reconciled against the plan.
C) allowing a single individual to complete the payment cycle in a payment system.
D) relying solely on a computerized accounting system to make payments.
E) the separation of duties for authorizing and making payments.
Q4) E-cycling is one of the most important issues in green IT.
A)True
B)False
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Chapter 12: Managing Information Security and Privacy
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Sample Questions
Q1) Users often resist biometric identification because they feel it is
A) expensive.
B) ineffective.
C) too technical.
D) invasive.
E) hard to use.
Q2) ________ to (for)the physical computers that run the DBMS and all devices that store database data should be carefully controlled.
A) References
B) Access
C) Design plans
D) Connections
E) Documentation
Q3) What is sniffing?
Q4) Phishing is when someone sends an e-mail pretending to be a legitimate company and asking for confidential data,such as account numbers.
A)True
B)False
Q5) What is an unauthorized data disclosure?
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Chapter 13: Business Process Modeling: Techniques, Rules, and Applications
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Sample Questions
Q1) Levelling reveals increasing amounts of detail.
A)True
B)False
Q2) The primary goal of business process modeling is to create
A) a series of accounting checks and balances.
B) a description of a flow of events or information in a business.
C) a 3-D computer representation of a product.
D) a list of people involved in customer service.
E) competitive advantage.
Q3) There are ________ rules for combining shapes.
A) new
B) three
C) dozens of
D) no
E) data driven
Q4) DFD's use a set of relatively simple shapes as representations of parts of a business process.
A)True
B)False
Q5) List the rules that apply to combining shapes in data flow diagrams.
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Chapter 14: Excel Basics: Understanding Spreadsheets,
Cells, and Formulas
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Sample Questions
Q1) When you build a formula it must begin with an "=".
A)True
B)False
Q2) The "Fill" capability in Excel can create more formulas with less work.
A)True
B)False
Q3) "C8" is an absolute reference.
A)True
B)False
Q4) "/" is the sign used for multiplication.
A)True
B)False
Q5) If you want to apply the same "growth rate" to a number of formulas in different cells you would use a(n)
A) asynchronous reference.
B) absolute reference.
C) intact reference.
D) relative reference.
E) synchronous reference
Q6) Why are absolute references important in Excel? Page 16
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Chapter 15: Database Design and Entity Relationships
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Sample Questions
Q1) Each entity should have one unique identifier.
A)True
B)False
Q2) A N:M relationship is represented with a(n)
A) intersection table.
B) entity.
C) composite table.
D) linking field.
E) index field.
Q3) If the same data element is stored differently in another table,this is said to be an issue of
A) inaccurate data.
B) entity integrity.
C) data repetition.
D) normalization.
E) data integrity.
Q4) Normalization is a trade-off between the elimination of data duplication and processing speed.
A)True
B)False
Page 18
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Chapter 16: Creating and Utilizing Forms, Queries, and Reports in MS Access
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Sample Questions
Q1) A question one asks of the database is known as a(n)
A) result
B) form
C) query
D) report
E) table
Q2) A subform allows multiple records to be displayed that are related to the record displayed in the main form.
A)True
B)False
Q3) Data entry forms in Access are used to generate reports.
A)True
B)False
Q4) Why are queries so useful and how are they created in MS Access?
Q5) A primary key is indicated by a small key icon next to the field name in the design mode of the table.
A)True
B)False
Q6) What are reports used for and how are they created in MS Access?
Q7) What are data entry forms used for and how are they created in MS Access? Page 19
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Chapter 17: Understanding MS Project: Features and Functions
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Sample Questions
Q1) In the Gantt chart the arrows that point to the bars indicate
A) incomplete tasks.
B) activities.
C) resources.
D) dependencies between activities.
E) complete tasks.
Q2) When you create subtasks the tasks associated with those subtasks automatically get the
A) the duration of the longest subtask
B) the dependencies of the subtasks
C) the total of the subtasks' durations
D) the subtasks ancestors
E) the predecessors of the subtasks
Q3) In the resource view you see ________ available to the project
A) people
B) equipment
C) information technology
D) money
E) facilities
Q4) What is a dependency between two tasks?
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