Information Systems Management
Final Test Solutions
Course Introduction
Information Systems Management explores the strategic role that information systems play in enabling business objectives, enhancing operational efficiency, and supporting decision-making processes. This course examines the planning, development, and implementation of information systems, with an emphasis on aligning technology solutions with organizational goals. Students will study topics such as IT governance, information security, systems integration, and data management, as well as the challenges of managing IT resources and leading digital transformation initiatives in modern enterprises. Through case studies and practical applications, students will develop skills necessary to manage information systems and leverage technology for competitive advantage.
Recommended Textbook
Experiencing MIS 7th Edition by David
M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) The methods used to start a program and save a file are referred to as procedures.
A)True
B)False
Answer: True
Q2) ________ refers to the products, methods, inventions, and standards that are used to produce information.
A)Information technology
B)Information processing
C)Simulation
D)Product specification
Answer: A
Q3) Successful experimentation is characterized by the investment of huge sums of money at every idea that enters one's head.
A)True
B)False
Answer: False
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Chapter 2: Business Processes, Information Systems, and Information
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Q1) Average wage is knowledge that can be derived from the data of individual wages. A)True
B)False Answer: True
Q2) A ________ is a subset of the activities in a business process that is performed by an actor.
A)sequence flow
B)resource
C)swimlane
D)role
Answer: D
Q3) Information systems should not be subject to the same financial analyses to which other assets are subjected.
A)True
B)False Answer: False
Q4) People can perceive different information from the same data.
A)True
B)False Answer: True
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Chapter 3: Organizational Strategy, Information Systems
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Q1) Briefly describe how organizational strategy determines the functions of information systems.
Answer: Organizations examine the structure of their industry and determine a competitive strategy.This strategy determines value chains, which, in turn, determine business processes.The structure of business processes determines the design of supporting information systems.
Q2) Which of the following is a process implementation principle of competitive advantage?
A)creating a new product
B)enhancing existing services
C)establishing alliances with other organizations
D)differentiating a service
Answer: C
Q3) If a value chain's margin is negative, the company must reduce the cost of the value chain.
A)True
B)False
Answer: True
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Chapter 4: Hardware and Software
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Q1) Which of the following statements is true of thick-client applications?
A)They are application programs that need not be preinstalled on the client computer.
B)They mostly run on a single operating system.
C)They do not need a server connection to run.
D)They require nothing more than a browser to function.
Q2) Which of the following is most likely to be an advantage of self-driving cars?
A)Fewer cars will be shared by family members.
B)More auto loans will be taken.
C)More insurance policies will be taken.
D)Fewer accidents will occur.
Q3) What is virtualization?
Q4) ________ is the process by which one physical computer hosts many different virtual computers within it.
A)Machine coding
B)Virtualization
C)License sharing
D)Cloud computing
Q5) Explain the four major nonmobile client operating systems and their functions.
Q6) Explain the basic constituents and the different types of computer hardware.
Page 6
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Chapter 5: Database Processing
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Q1) Conducting training to ensure that users and operations personnel know and understand recovery procedures is a task associated with the DBMS ________.
A)processing
B)administration
C)creation
D)modification
Q2) Which of the following best describes a byte in a database?
A)It is a character of data.
B)It is a group of rows.
C)It is a collection of data.
D)It is a group of columns.
Q3) Databases are required to keep track of lists with multiple themes.
A)True
B)False
Q4) The database management system (DBMS)can be used to set up a security system involving user accounts, passwords, permissions, and limits for processing the database.
A)True
B)False
Q5) Define Structured Query Language (SQL).
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Chapter 6: The Cloud
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Q1) An online service provider provides its users with hosted computers, an operating system, and a database management system (DBMS).This allows customers to add their own applications to the hosted services.Which of the following cloud-based offerings is being provided to the users?
A)unified communications as a service (UCaaS)
B)platform as a service (PaaS)
C)infrastructure as a service (IaaS)
D)software as a service (SaaS)
Q2) An organization that hires cloud services ________.
A)can accommodate an increase in traffic from only one city
B)is allowed to change its computer hardware requirements only once in an hour
C)can limit the response time of its Web pages
D)is given access only to a single server
Q3) Explain how a content delivery network ensures fast delivery of data on demand.
Q4) A content delivery network (CDN)provides a specialized type of platform as a service (PaaS).
A)True
B)False
Q5) Explain with an example how platform as a service (PaaS)works.
Q6) Explain why cloud-based hosting does not make sense for some organizations.
Page 8
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Chapter 7: Organizations and Information Systems
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Q1) Information silos help in resolving any problem that may arise due to isolated information systems.
A)True
B)False
Q2) Functional information systems are information systems used by a single individual.
A)True
B)False
Q3) Which of the following statements is true of business process reengineering?
A)It is a very fast process and is easy to carry out.
B)When combined with enterprise resource planning (ERP), it has a 100 percent success rate.
C)It is a very expensive process.
D)Due to its streamlined processes, it requires no expertise.
Q4) ________ is a person's belief that he or she can be successful at his or her job.
A)Extroversion
B)Conscientiousness
C)Self-actualization
D)Self-efficacy
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Chapter 8: Social Media Information Systems
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Q1) Which of the following statements is a characteristic of social media (SM)user communities?
A)SM user communities are mostly based on geographic and familial ties.
B)Most users of SM belong to several different user communities.
C)In community SM site relationships, the relationships in second-tier communities are disassociated from first-tier users.
D)A viral hook is an inducement to constrain communications between user communities.
Q2) Social media (SM)communities differ from regular communities because ________.
A)they are based on mutual interests of users
B)they are based only on organizational boundaries
C)most people belong to a single community
D)the total number of its users is determined by the sum of the sizes of all its communities
Q3) Social media (SM)is by its very nature static.
A)True
B)False
Q4) Capital is defined as the investment of resources for future profit.
A)True
B)False
10
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Chapter 9: Business Intelligence Systems
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Q1) A ________ is a facility for managing an organization's business intelligence data.
A)datasheet
B)dataspace
C)data warehouse
D)data table
Q2) The management function of BI servers maintains metadata about the authorized allocation of BI results to users.
A)True
B)False
Q3) What is data granularity?
Q4) What are the three primary activities in the business intelligence process?
Q5) Which of the following statements is true of Hadoop?
A)Hadoop is written in C++ and runs on Linux.
B)Hadoop includes a query language called Big.
C)Hadoop is an open source program that implements MapReduce.
D)Technical skills are not required to run and use Hadoop.
Q6) The granularity in clickstream data is too coarse.
A)True
B)False
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Chapter 10: Information Systems Security
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Q1) Wardrivers are those who engage in phishing to obtain unauthorized access to data.
A)True
B)False
Q2) Which of the following is a data safeguard against security threats?
A)application design
B)accountability
C)physical security
D)malware protection
Q3) Financial institutions must invest heavily in security safeguards because they are obvious targets for theft.
A)True
B)False
Q4) Which of the following types of encryption is used by the secure sockets layer protocol?
A)optical encryption
B)physical layer encryption
C)disk encryption
D)public key encryption
Q5) Describe an incident-response plan.
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Chapter 11: Information Systems Management
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Q1) Which of the following is a responsibility of a small-scale project manager?
A)initiate, plan, manage, monitor, and close down projects
B)develop test plans, design and write automated test scripts, and perform testing
C)advise the chief information officer, executive group, and project managers on emerging technologies
D)help users solve problems and provide training
Q2) The structure of an information systems (IS)department typically remains unchanged among organizations.
A)True
B)False
Q3) A database administrator's responsibility is to design and write automated test scripts.
A)True
B)False
Q4) An important function of the development group of a company's information systems (IS)department is to monitor user experience and respond to user problems.
A)True
B)False
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Chapter 12: Information Systems Development
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Q1) In pilot installation, a new system is installed in phases across an organization.
A)True
B)False
Q2) In the ________ phase of the systems development life cycle, developers use management's statement of the system needs in order to develop a new information system.
A)system definition
B)requirements analysis
C)component design
D)implementation
Q3) According to Brooks' Law, adding more people to a late project ________.
A)makes the project later
B)decreases the overall cost
C)requires decreased staff coordination
D)increases the project's timeline
Q4) Why is systems development difficult and risky?
Q5) Information systems cannot be tailor-made.
A)True
B)False
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Chapter 13: Collaboration Information Systems for Decision Making
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Q1) Neal heads the sales team in his organization.He has observed a decline in the performance of a few members in the team, and needs to give them critical feedback.Which of the following should Neal keep in mind while providing feedback?
A)Make personal comments.
B)Give specific details.
C)Avoid suggestions.
D)Dominate the team.
Q2) An extremely critical group cannot collaborate effectively. A)True
B)False
Q3) Explain the three primary criteria for successful collaboration.
Q4) Schedules, tasks, budgets, and other managerial data are examples of project metadata.
A)True B)False
Q5) The primary function of a collaboration information system is information security. A)True
B)False
15
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) ________ are useful when a team needs to meet on some topic but everyone cannot meet at the same time.
A)Blogs
B)Discussion forums
C)Wikis
D)Surveys
Q2) While using the Minimal collaboration tool set, it must be ensured that one user's work does not conflict with another's.
A)True
B)False
Q3) Storing documents on servers is better than using email attachments because documents have a single storage location.
A)True
B)False
Q4) Explain synchronous and asynchronous communications in organizations with examples.
Q5) The degree of version management is very high in email with attachments.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) State the primary characteristics of a quality mobile application.
Q2) When some applications move complex code onto powered and powerful cloud servers, it improves the security.
A)True
B)False
Q3) A browser provides a more-or-less consistent environment for a Web application when it is developed to be run outside the browser.
A)True
B)False
Q4) Which of the following is a characteristic of a mobile device?
A)It restricts data entry.
B)It is a high power-consuming computing device.
C)It is not capable of wireless connectivity.
D)It is a small and lightweight device.
Q5) Which of the following is true of push data?
A)It is data that a device requests from a server.
B)It is less impressive to users than pull data.
C)It is uploaded by the user onto a server.
D)The user needs to do nothing to receive it.
Q6) Differentiate between native and Web mobile applications.
Page 17
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) In an Excel spreadsheet, rows are identified by ________.
A)letters
B)numbers
C)Roman numerals
D)symbols
Q2) What are the different ways of entering data into an Excel worksheet?
Q3) Excel lacks features that can add data into a spreadsheet based on a pattern.
A)True
B)False
Q4) In Excel, the wide bar of tools and selections that appears just under the tabs is called the ________.
A)menu tab
B)task pane
C)gridline
D)ribbon
Q5) In Excel, the FORMULAS tab is used for creating complex formulas.
A)True
B)False
Q6) Explain the process of naming the rows, columns, and cells in Microsoft Excel.
Q7) What is a spreadsheet?
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Chapter 17: Database Design
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Q1) Entities have relationships to attributes but not to each other.
A)True
B)False
Q2) A data model is a logical representation of the structure of the data.
A)True
B)False
Q3) Which of the following is true of an entity-relationship (E-R)diagram?
A)Each entity is shown in separate rectangles.
B)Many-to-many relationships are generally denoted by N:N.
C)A crow's foot represents a 1:N relationship between two entities.
D)Crow's foot is a shorthand representation for a single relationship between entities.
Q4) Maximum cardinality in an entity-relationship (E-R)diagram refers to the maximum number of ________.
A)normalizations possible in a diagram
B)entities that can be involved in a relationship
C)identifiers possible in a particular diagram
D)attributes associated with an entity
Q5) Explain the role of users in designing a database.
Q6) What are the different types of relationships represented in a data model?
Page 19
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Chapter 18: Using Microsoft Access 2013
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Q1) In Microsoft Access, one must select the relationships option in the Design tab to modify the design of a default table.
A)True
B)False
Q2) Which of the following statements is true of naming a new database in Microsoft Access?
A)A user must type the name of the new database in the blank provided under File Name.
B)A user must select the name of his new database from the drop down list provided next to the File Name.
C)Microsoft Access opens the new database with the default name, database 1.
D)Microsoft Access requires a user to name the new database before selecting a Blank desktop database.
Q3) To create a relationship between one row of a table and an unlimited number of rows in another table using Microsoft Access, users must drag the foreign key in one table to the primary key in another table.
A)True
B)False
Q4) How can a user generate reports in Microsoft Access?
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Chapter 19: Using Excel and Access Together
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Q1) If users change the Microsoft Access data, the imported data in Microsoft Excel will be out-of-date until it is reimported.
A)True
B)False
Q2) In Microsoft Access, the Totals button is present in the ________ section of the Design tab.
A)Import/Export
B)Show/Hide
C)Query Type
D)Query Setup
Q3) Roy is in charge of logistics at a courier company.He inputs data into the company's database and imports it from there onto an Excel sheet whenever required.Given that he transfers the data using text files, which of the following sequence of steps is he most likely to follow to import the data?
A)Insert tab Get External Data From Access
B)Edit tab Get External Data From Access
C)File tab Get External Data From Text
D)Data tab Get External Data From Text
Q4) Explain the procedure for creating graphs in Microsoft Excel.
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Chapter 20: Network and Cloud Technology
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Q1) What does the term 10/100/1000 Ethernet in most computer systems indicate?
A)the number of devices that can be connected
B)the distance over which the network signal can be transmitted
C)the rate at which data can be transmitted
D)the Internet protocol used by a system
Q2) A private internet that is used exclusively within an organization is called an intranet.
A)True
B)False
Q3) Which of the following is the second tier in the three-tier architecture arrangement?
A)presentation tier
B)database tier
C)server tier
D)user tier
Q4) What are the different tiers in the three-tier architecture used by Web applications?
Q5) The IEEE 802.3 protocol is used for wired local area network (LAN)connections.
A)True
B)False
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Chapter 21: Enterprise Resource Planning Erpsystems
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Q1) Small organizations tend to employ only one or two IT specialists who not only manage the enterprise resource planning (ERP)system, but the entire IS department as well.
A)True
B)False
Q2) Briefly describe Microsoft's enterprise resource planning (ERP)products.
Q3) For implementing enterprise resource planning (ERP)systems, the first task is to create a model of current business procedures and practices, which is called the as-is model.
A)True
B)False
Q4) Explain enterprise resource planning (ERP)application programs.
Q5) The primary purpose of an enterprise resource planning (ERP)system is integration.
A)True
B)False
Q6) Microsoft relies heavily on its network of independent software vendors to create customer solutions using the Solomon platform.
A)True
B)False
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Chapter 22: Supply Chain Management
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Q1) Increasing the size of an inventory reduces the cost of the inventory.
A)True
B)False
Q2) A major factor that affects supply chain performance is the ________.
A)number of work-centers
B)working capital
C)competitors
D)facilities
Q3) Every supply chain has four basic components: suppliers, manufacturers, distributors, and retailers.
A)True
B)False
Q4) What is a supply chain? What are the four drivers that are crucial to the success of a supply chain?
Q5) The cloud storage has increased the costs of integrating an organization's information systems.
A)True
B)False
Q6) Explain inter-enterprise IS processes with an example.
Q7) How do information systems affect supply chain performance?
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Chapter 23: Enterprise Social Networks and Knowledge Management
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Q1) All companies have teams who are trained to use social media (SM).
A)True
B)False
Q2) Which of the following statements is true of expert systems?
A)Small changes in the rules can cause unexpected outcomes.
B)The programs that process a set of rules are called expert systems codes.
C)They are easy to maintain because of their rule-based nature.
D)They require very few labor hours from both experts and designers.
Q3) Document contents in content management systems are perishable.
A)True
B)False
Q4) A(n)________ refers to the percent of people who visit a Web site and then immediately leave.
A)bounce rate
B)exit rate
C)exchange rate
D)conversion rate
Q5) Content management systems cannot store graphics.
A)True
B)False
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Chapter 24: Database Marketing
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Q1) A market-basket analysis shows the products that customers tend to buy together.
A)True
B)False
Q2) Describe the process of conducting RFM analysis.
Q3) A cross-selling opportunity is created when a consumer purchases only a single product.
A)True
B)False
Q4) Which of the following statements is true about decision trees?
A)Few decision trees can be transformed into a set of If/Then rules.
B)Decision tree analysis is a supervised data mining technique.
C)The algorithms used in decision trees are similar to each other.
D)Decision tree programs produce computer programs for trees set up by analysts.
Q5) The frequency of customer purchases is not a determining factor for RFM scores.
A)True
B)False
Q6) Databases are not a key component of database marketing.
A)True
B)False
Q7) What is database marketing?
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Chapter 25: Reporting Systems and Olap
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Q1) Which of the following is an example of a measure in an online analytical processing (OLAP)report?
A)sales region
B)average cost
C)customer location
D)customer type
Q2) Emma needs to order thirty white shirts for a college play from an online store.She logs onto the Web site and enters her requirement.She receives a report stating that the store currently has only twenty shirts in stock.This information is an example of a(n)________.
A)query report
B)static report
C)dynamic report
D)online analytical processing(OLAP)report
Q3) Explain the different types of reports.
Q4) For query reports, the report delivery system serves as an intermediary between a user and a report generator.
A)True
B)False
Q5) Describe online analytical processing (OLAP).
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Chapter 26: Data Breaches
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Q1) Each type of data breach is different because hackers are continually developing new tools and techniques that enable them to steal more data.
A)True
B)False
Q2) An organization can easily stop a simple SQL injection attack on its online store by additional user training, stronger vendor authentication, or an internal network intrusion detection system.
A)True
B)False
Q3) Which of the following is a direct cost of handling a data breach?
A)loss of reputation
B)abnormal customer turnover
C)legal fees and consultation
D)increased customer acquisition activities
Q4) Attack vectors refer to the ways hackers attack a target.
A)True
B)False
Q5) Why should organizations respond quickly to data breaches?
Q6) Explain how data breach occurs with an example.
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Chapter 27: International Mis
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Q1) Information systems increase inventories.
A)True
B)False
Q2) With the fall of the Soviet Union, the economies of Russia and Eastern Europe became alienated from the rest of the world market.
A)True
B)False
Q3) Which of the following statements is true of localizing?
A)Translating documents is less expensive, but more time consuming than localizing computer programs.
B)Localizing computer programs primarily involves translating documents from one language to another.
C)Localization of computer programs should be planned from the beginning.
D)Localizing computer programs is easier than translating documents.
Q4) World time differences restrict global virtual companies from operating 24/7.
A)True
B)False
Q5) What are the problems of inherent processes?
Q6) What are the challenges of international information systems (IS)management?
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Chapter 28: Systems Development Project Management
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Q1) What are the trade-offs in a systems development project's requirements, cost, and time?
Q2) Which of the following statements is true of large-scale systems development projects?
A)They use simple computer programs to ensure consistency and speed in development.
B)They use development teams of less than 20 members to reduce complexity.
C)Their development can involve the integration of services from several companies.
D)Their development is carried out in a single site to ensure consistency.
Q3) What are the biggest challenges for managing a large-scale systems development project?
Q4) The biggest challenge in planning large-scale systems development is scheduling.Describe the three approaches that organizations can take to address this challenge.
Q5) Taking responsibility for requirements is the single most important task a user can perform for a large-scale development project.
A)True
B)False
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Chapter 29: Agile Development
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Q1) According to the scrum essentials, when is a project said to be done?
Q2) The function of a scrum master is to ________.
A)stop the misuse of meeting time
B)change product requirements and their priority
C)test programs on a regular basis
D)develop the database design
Q3) Who are considered scrum team members?
Q4) Which of the following statements indicates why the SDLC is falling out of favor?
A)The system design is revised frequently.
B)It allows the team members to establish the project schedule.
C)It is risky, as no value is generated until the end of the project.
D)Systems requirements do not change during a project.
Q5) Agile development techniques assume that the development teams are unaware of their weaknesses.
A)True
B)False
Q6) In the scrum process, a stand-up is a 15-minute team meeting.
A)True
B)False
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Chapter 30: Business Process Management
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40 Verified Questions
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Sample Questions
Q1) Acecom Automobiles, an automobile manufacturing company, has always stocked steel and aluminum for its manufacturing process.However, it has now decided to procure the material directly from the manufacturer, instead of stocking it.This decision will lead to a change in Acecom's ________.
A)product line
B)supply chain
C)credit policy
D)distribution structure
Q2) Which of the following statements is true about the relationship between business processes and information systems (IS)?
A)A business process and an information system (IS)have the same purpose.
B)An information system (IS)in an organization is used by only one business process.
C)Every activity in a business process is a component of an information system (IS).
D)Information system (IS)elements are embedded within a business process.
Q3) Every activity of a business process involves an information system.
A)True
B)False
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