Information Systems Management Exam Practice Tests
Course Introduction
Information Systems Management explores the strategic role of information systems in modern organizations and how these technologies can be leveraged to achieve business objectives. The course covers the management of digital resources, planning and implementation of information systems, and the integration of technological solutions to improve organizational effectiveness. Students will analyze key concepts such as enterprise resource planning, data management, cybersecurity, and the impact of emerging technologies. Through case studies and practical exercises, students will develop skills in aligning information systems strategy with business goals, managing IT projects, and addressing ethical and legal considerations in information systems management.
Recommended Textbook
Essentials of MIS Global 11th Edition by
Kenneth C.; Laudon
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Page 2
Chapter 1: Information Systems in Global Business Today
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Sample Questions
Q1) Knowledge workers make long-range strategic decisions about products and services.
A)True
B)False
Answer: False
Q2) The temp agency that you own is having serious difficulties placing temps because few of them are familiar with Internet research. Investing in training software to enhance your workers' skills is an example of using technology to achieve which business objective?
A) customer and supplier intimacy
B) survival
C) operational excellence
D) improved decision making
E) new products and services
Answer: B
Q3) Creative work driven by new knowledge and information is an insignificant part of management responsibility.
A)True
B)False
Answer: False
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Chapter 2: Global E-Business and Collaboration
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Sample Questions
Q1) Which of the following is a highly structured decision?
A) creating a new product
B) estimating the effect of changing costs of supply materials
C) calculating the best trucking routes for product delivery
D) granting credit to a customer
E) forecasting new industry trends
Answer: D
Q2) Which of the following is not a business benefit of collaboration?
A) improved quality
B) improved financial performance
C) improved customer service
D) improved innovation
E) improved compliance with government regulations
Answer: E
Q3) An ESS's digital ________ displays an array of charts and graphs of a business's key performance indicators.
Answer: dashboard
Q4) The people for whom information systems applications are developed are referred to as ________.
Answer: end users
Page 4
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Chapter 3: Information Systems, Organizations, and Strategy
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Sample Questions
Q1) What are the major factors to consider when performing a strategic systems analysis?
Answer: One major factor is the structure of the industry the firm is in. For example, what competitive forces are at work in the industry, and what is the basis for competition? What is the nature and direction of change in the industry, and how does the industry use IT?
A second major factor is determining the firm and industry value chains. For example, how is the company creating value for the customer? Are best practices being used and core competencies leveraged? Is the industry supply chain or customer base changing, and what will the effect be? Can the firm benefit from strategic partnerships or value webs? And where in the value chain will information systems provide the greatest value to the firm?
The third major factor to consider is has the firm aligned IT with its business strategy and goals. Have these goals been correctly stated or defined? Is IT improving the right business processes and activities in accordance with the firm's goals? Are we using the right metrics to measure progress?
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Page 5
Chapter 4: Ethical and Social Issues in Information Systems
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Sample Questions
Q1) According to several court findings, the general functional features of software are protected by copyright law.
A)True
B)False
Q2) When a software product is considered ________, it becomes difficult to hold software producers liable for flaws in their product.
A) to be part of a machine
B) similar to books
C) a service
D) to be an artistic expression
E) a tangible product rather than a service
Q3) ________ is a societal practice of having laws that are known and understood, along with the ability to appeal to higher authorities to ensure that the laws are applied correctly.
A) Liability
B) Due process
C) The courts of appeal
D) Accountability
E) The judicial system
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Page 6
Chapter 5: It Infrastructure and Emerging Technologies
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Sample Questions
Q1) A primary example of centralized processing is client/server computing.
A)True
B)False
Q2) The marketplace for computer hardware
A) has become increasingly concentrated in top firms.
B) has expanded to include a wide variety of start-up and mobile-computing firms.
C) has moved significantly to Asian firms.
D) has been decimated by mobile and cloud computing.
E) has begun moving away from blade servers.
Q3) The introduction of the minicomputer
A) allowed computers to be customized to the specific needs of departments or business units.
B) strengthened centralized computing.
C) offered new, powerful machines at higher prices than mainframes.
D) represented the rise of Microsoft.
E) was dominated by IBM.
Q4) Identify and describe five or more of the current trends in contemporary software platforms.
Q5) Distinguish between cloud computing, green computing, and quantum computing.
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Chapter 6: Foundations of Business Intelligence: Databases and Information Management
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Sample Questions
Q1) You have been hired by a national furniture leasing company to implement its first business intelligence systems and infrastructure. To prepare for your initial report, describe the types of data in their firm they can use to support business intelligence and the systems that you will implement to support both their power users and casual users, and explain how these systems or tools work together.
Q2) Complicated groupings of data in a relational database need to be adjusted to eliminate awkward many-to-many relationships.
A)True
B)False
Q3) A(n) ________ organizes data in two-dimensional tables.
A) non-relational DBMS
B) mobile DBMS
C) relational DBMS
D) hierarchical DBMS
E) object-oriented DBMS
Q4) List and describe three main capabilities or tools of a DBMS.
Q5) Multiple data marts are combined and streamlined to create a data warehouse.
A)True
B)False
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Chapter 7: Telecommunications, the Internet, and Wireless Technology
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Sample Questions
Q1) Web sites that enable users to share information, collaborate, and create new services and content are called ________ sites.
A) third generation
B) second generation
C) first generation
D) new wave
E) mashup
Q2) A(n) ________ is a device that forwards packets of data through different networks, ensuring that the data gets to the right address.
A) modem
B) router
C) packet
D) telnet
E) hub
Q3) Coaxial cable is similar to that used for cable television and consists of thickly insulated copper wire.
A)True
B)False
Q4) How are RFID systems used in inventory control and supply chain management?
Page 9
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Chapter 8: Securing Information Systems
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Sample Questions
Q1) ________ identify the access points in a Wi-Fi network.
A) NICs
B) Mac addresses
C) URLs
D) UTMs
E) SSIDs
Q2) Your company, an online discount stationers, has calculated that a loss of Internet connectivity for 3 hours results in a potential loss of $2,000 to $3,000 and that there is a 50% chance of this occurring each year. What is the annual expected loss from this exposure?
A) $500
B) $1,000
C) $1,250
D) $1,500
E) $2,500
Q3) Three major concerns of system builders and users are disaster, security, and human error. Of the three, which do you think is most difficult to deal with? Why?
Q4) What are the security challenges faced by wireless networks?
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Chapter 9: Achieving Operational Excellence and Customer
Intimacy: Enterprise Applications
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Sample Questions
Q1) CRM systems help businesses obtain which business objective?
A) survival
B) operational excellence
C) new products and services
D) improved decision making
E) customer and supplier intimacy
Q2) Analyzing customer buying patterns is an example of
A) CLTV.
B) analytical CRM.
C) operational CRM.
D) demand planning.
E) cross-selling.
Q3) Enterprise application vendors are now including ________ features, such as tools for data visualization, flexible reporting, and ad-hoc analysis, as part of the application.
A) social media
B) PRM
C) ERM
D) SOA
E) business intelligence
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Chapter 10: E-Commerce: Digital Markets, Digital Goods
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Sample Questions
Q1) Which of the following social commerce features allows social network sites to gather and distribute to others information about which products a user likes and dislikes?
A) social sign-on
B) collaborative shopping
C) network notification
D) social search
E) newsfeed
Q2) Exposing an individual to ads that are chosen and based on the recorded and analyzed online behavior of the individual is referred to as
A) clickstream advertising.
B) behavioral targeting.
C) online profiling.
D) long tail marketing.
E) crowdsourcing.
Q3) Web personalization is used primarily as a major marketing tool.
A)True
B)False
Q4) What methods could a portal use to generate revenue? Which do you think might be most successful, and why?
Page 12
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Chapter 11: Managing Knowledge
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Sample Questions
Q1) ________ knowledge exists in formal documents, as well as in formal rules that organizations derive by observing experts and their decision-making behaviors.
A) Unstructured
B) Tacit
C) Management
D) Explicit
E) Semi-structured
Q2) Which of the following is a type of intelligent technique?
A) digital asset management
B) case-based reasoning
C) computer-aided design
D) VRML
E) LMS
Q3) Expert systems
A) solve problems too difficult for human experts.
B) are based on DO WHILE rules.
C) work in very limited domains.
D) share characteristics with mainframe computing.
E) are used for knowledge discovery.
Q4) What do you see as the challenges in setting up a knowledge management system?
Page 13
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Chapter 12: Enhancing Decision Making
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Sample Questions
Q1) The concept of management ________ describes situations in which managers act on preconceived notions that reject information that does not conform to their prior conceptions.
A) filters
B) roles
C) biases
D) risk
E) politics
Q2) Which of the following is not one of the six main analytic functionalities of BI systems for helping decision makers understand information and take action?
A) production reports
B) parameterized reports
C) business case archives
D) forecasts, scenarios, and models
E) drill down
Q3) Data visualization technologies are used to help human users see patterns and relationships in large amounts of data.
A)True
B)False
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Page 14
Chapter 13: Building Information Systems
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Sample Questions
Q1) What is the purpose of responsive Web design?
A) It allows one Web site to serve different platforms, such as tablets, PCs, and mobile phones.
B) It allows Web sites to respond quickly to changing user needs.
C) It enables Web sites to customize design according to user preferences.
D) It enables Web sites to customize content based on user location and preferences.
E) It enables different people to responsively program the system.
Q2) With a mobile Web app
A) users access mobile Web apps through their mobile device's Web browser.
B) the app resides on the users device.
C) the app can only work on certain mobile platforms.
D) the app requires the user to sign onto a Web page.
E) the app requires the user to login to a Web service.
Q3) Object-oriented modeling is based on the concepts of
A) objects and relationships.
B) classes and objects.
C) class and inheritance.
D) objects and inheritance.
E) classes and relationships.
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Page 15
Chapter 14: Managing Projects
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Q1) As discussed in the chapter, which of the following is not one of the immediate consequences of inadequate software project management?
A) cost overruns
B) customer loyalty
C) time slippage
D) technical shortfalls
E) failure to obtain anticipated benefits
Q2) The larger the systems project, the greater the chance that the project will be completed on time, within budget, and according to project requirements.
A)True
B)False
Q3) Which of the following is not one of the five main variables affecting project success?
A) risk
B) vendors
C) time
D) quality
E) cost
Q4) The ________ is the part of the system that users interact with.
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Chapter 15: Managing Global Systems
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Q1) Which of the following is not one of the principal management challenges in developing global systems?
A) encouraging local users to support global systems
B) coordinating applications development
C) defining an acceptable test plan
D) agreeing on common user requirements
E) introducing changes in business processes
Q2) Which of the following is not one of the primary types of firm strategy discussed in the chapter?
A) domestic exporter
B) multinational
C) franchiser
D) transnational
E) international exporter
Q3) Global systems allow fixed costs to be amortized over a much smaller customer base.
A)True
B)False
Q4) How do cultural, legal, political, and social expectations affect global business?
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