Information Systems in Organizations
Chapter Exam Questions
Course Introduction
This course explores the role and impact of information systems within organizations, focusing on how technology supports business operations, decision-making, and strategic planning. Students will examine the fundamentals of information systems, including hardware, software, networks, and data management, while analyzing how these components integrate to streamline processes and enhance efficiency. The course also investigates ethical, social, and security issues related to information systems, equipping learners with the knowledge to assess, select, and implement technological solutions that align with organizational goals and adapt to an evolving digital landscape.
Recommended Textbook
Information Systems Today Managing in the Digital World 7th Edition by Joseph Valacich
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11 Chapters
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Chapter 1: Managing in the Digital World
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Sample Questions
Q1) Identify a true statement about the function of knowledge workers.
A) They use knowledge to perform their jobs but do not create knowledge.
B) They create, modify, and/or synthesize knowledge as a fundamental part of their jobs.
C) They lack the ability to solve non-routine problems at work.
D) They modify knowledge created by others but do not create knowledge themselves.
E) They work in a monotonous workplace and lack innovation.
Answer: B
Q2) Identify a major ethical challenge society faces nowadays when considering the strong linkage between computer literacy and a person's ability to compete in the information age.
A) horizontal disparity
B) digital divide
C) electronic gap
D) power distance
E) knowledge divide
Answer: B
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3
Chapter 2: Gaining Competitive Advantage Through Information Systems
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Sample Questions
Q1) Tactical-level decision making is more structured and routine than operational-level decision making.
A)True
B)False
Answer: False
Q2) The set of activities that add value throughout the organization is known as the value chain within an organization.
A)True
B)False
Answer: True
Q3) At the ________ level of an organization,functional managers focus on monitoring and controlling operational-level activities and providing information to higher levels of the organization.
A) managerial
B) executive
C) strategic
D) superficial
E) illusive
Answer: A
Page 4
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Chapter 3: Managing the Information Systems
Infrastructure and Services
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Sample Questions
Q1) In grid computing,the slowest computer creates a bottleneck and slows down the entire grid.
A)True
B)False
Answer: True
Q2) The easiest way to understand computer networking is through the human communication model.
A)True
B)False
Answer: True
Q3) Which of the following is an example of an operating system?
A) Safari
B) Microsoft Office
C) Mozilla Firefox
D) Ubuntu Linux
E) Microsoft Surface
Answer: D
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Page 5
Chapter 4: Enabling Business-To-Consumer Electronic Commerce
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Sample Questions
Q1) For Web sites to be successful,structural firmness is a must.
A)True
B)False
Q2) Explain the e-government relationships.
Q3) Companies use ________ in an attempt to move up their Web sites in the organic search engine results.
A) search engine image protection
B) search engine optimization
C) search engine keyword insertion
D) search-oriented architecture
E) domain stacking
Q4) The online sales of goods and services are known as ________.
A) e-information
B) e-integration
C) e-tailing
D) e-collaboration
E) e-filing
Q5) Briefly describe the benefits of e-tailing.
Q6) How can a consumer's need for representational delight be fulfilled while designing a Web site? Page 6
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Page 7
Chapter 5: Enhancing Organizational Communication and Collaboration Using Social Media
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Sample Questions
Q1) A major benefit of social software is the ability to harness the "wisdom of crowds" that is also referred to as ________.
A) collaborative filtering
B) preference elicitation
C) creative commons
D) consensus democracy
E) collective intelligence
Q2) Explain the concept of collective intelligence with examples.
Q3) ________ is a cooperative social media application making use of the network effect.
A) Media sharing
B) Rich site summary
C) Media tagging
D) Instant messaging
E) A discussion forum
Q4) Social presence tools are designed for lengthy posts.
A)True
B)False
Q5) Write a note on virtual worlds.
Page 8
Q6) Briefly describe desktop videoconferencing.
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Page 9
Chapter 6: Enhancing Business Intelligence Using Information Systems
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Sample Questions
Q1) Write a short note on a continuous planning process and how it is executed.
Q2) Which of the following statements is true about association discovery?
A) It is a technique used to find correlations among sets of items.
B) It is the process of grouping related records together on the basis of having similar values for attributes.
C) It is the use of analytical techniques for extracting information from textual documents.
D) It is a type of intelligent system that uses reasoning methods based on knowledge about a specific problem domain in order to provide advice.
E) It makes sure that each table contains only attributes that are related to an entity.
Q3) ________ is the process of grouping related records together on the basis of having similar values for attributes.
A) Normalization
B) Data mining
C) Clustering
D) Inferencing
E) Slicing and dicing
Q4) Describe geographic information systems.
10
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Chapter 7: Enhancing Business Processes Using Enterprise Information Systems
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Sample Questions
Q1) Rather than storing information in separate places throughout the organization,enterprise systems provide a central repository common to all corporate users.
A)True
B)False
Q2) Which of the following is a core business process?
A) time-to-purchase
B) make-to-stock
C) plan-to-produce
D) account-to-report
E) hire-to-retire
Q3) Enterprise resource planning (ERP)core components support the primary external activities of the organization that deals with suppliers and customers.
A)True
B)False
Q4) The main objective of enterprise systems is to create competitive advantage by streamlining business activities within and outside a company.
A)True
B)False
11
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Chapter 8: Strengthening Business-To-Business
Relationships Via Supply Chain and Customer Relationship Management
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Q1) MaXoSteel Inc.has been supplying steel to Agis Corp.,a well-known car manufacturer,for the past three years.Concerned employees at MaXoSteel can directly access Agis' inventory and sales information via electronic data interchange.This allows MaXoSteel to monitor Agis' inventory levels on a real-time basis.The system has worked well for both companies so far and there has never been any delay in the supply of steel.Which of the following steps,if taken by Agis,would most strengthen its supply chain strategy?
A) Agis Corp.'s management decides to take strong measures for increasing its safety stock of all raw materials.
B) Agis takes measures to add wholesalers and retailers into its supply chain.
C) Agis wants to purchase MaxSteel in order to reduce dependency.
D) Agis takes measures to directly contact the consumers by removing wholesalers and retailers from its supply chain.
E) Agis takes measures to ensure that the information shared with MaxSteel is not shared with outsiders.
Q2) Briefly describe the information flow element of a supply chain.
Q3) Describe the advantages of radio frequency identification (RFID)over standard bar code technologies.
Q4) Explain the importance of supply chain analytics.
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Chapter 9: Developing and Acquiring Information Systems
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Sample Questions
Q1) Systems benchmarking is the use of standardized performance tests to facilitate comparison between systems.
A)True
B)False
Q2) In a basic relationship,the buyer and the supplier set preferences and prices to benefit each other.
A)True
B)False
Q3) The first phase of the systems development life cycle (SDLC)is systems ________.
A) design
B) implementation
C) analysis
D) planning and selection
E) operation
Q4) Describe the steps in the external acquisition process for information systems.
Q5) Describe some methods of requirements collection during systems analysis.
Q6) What is the productivity paradox for technology investments? Explain the possible reasons for the productivity paradox.
Q7) What are the different types of software maintenance?
Page 13
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Chapter 10: Securing Information Systems
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Sample Questions
Q1) List the commonly used methods in which technology is employed to safeguard information systems.
Q2) ________ contains spyware that collects information about a person's Web surfing behavior in order to customize Web site banner advertisements.
A) Adware
B) Malware
C) Firmware
D) A cookie
E) A honeypot
Q3) ________ refers to the use of a computer to communicate obscene,vulgar,or threatening content that causes a reasonable person to endure distress.
A) Cyberharassment
B) Viral marketing
C) Hacktivism
D) Bot herding
E) Spam filtering
Q4) What are cookies? Do they pose a threat to users?
Q5) What is unauthorized access? Provide a few examples for unauthorized access.
Q6) Briefly describe the concept of virtual private networks.
Page 14
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Chapter 11: Appendix: Technology Briefing: Foundations of Information Systems Infrastructure
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Sample Questions
Q1) A(n)________ scanner is used to scan human body characteristics for identification and security purposes.
A) biometric
B) optical
C) bar code
D) smart card
E) port
Q2) Which of the following types of computer software utilities is used to archive files from hard disks to tapes,flash drives,or other storage devices?
A) data compression
B) file defragmentation
C) disk and data recovery
D) backup
E) device drivers
Q3) A scanner is an output device that produces a paper copy of alphanumeric or graphic data from a computer.
A)True
B)False
Q4) Compare and contrast centralized and distributed computing.
Page 15
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