Information Systems Fundamentals
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Course Introduction
Information Systems Fundamentals introduces students to the core concepts, technologies, and applications that form the foundation of information systems in organizations. The course explores the role of information systems in supporting decision-making, improving business processes, and gaining competitive advantage. Key topics include hardware, software, databases, data communications, the Internet, enterprise systems, and the ethical and social implications of information technology. Students will also examine system development methodologies, security issues, and emerging trends in the field, preparing them to understand and utilize information systems effectively in a business context.
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Experiencing MIS 4th Edition by David Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Q1) What is abstract reasoning?
Answer: Abstract reasoning is the ability to make and manipulate models.Constructing a model of the five components of an information system is an example of abstract reasoning.
Q2) Good passwords contain a complete dictionary word.
A)True
B)False
Answer: False
Q3) Which of the following is true about the management and use of information systems?
A)Information systems need not be maintained after development.
B)Organisations with dynamic business environments do not use information systems.
C)An employee must be a programmer to manage information systems.
D)Information systems must be adapted to changing requirements.
Answer: D
Q4) Experimentation only increases the fear of failure.
A)True
B)False Answer: False
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Chapter 2: Business Processes, Information Systems and Information
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Q1) A role is a subset of activities in a business process.
A)True
B)False
Answer: True
Q2) Which of the following statements is true about business process modeling notation?
A)The medium of data delivery is unimportant in a BPMN diagram.
B)A subprocesss is indicated by a rectangle with a circle inside it.
C)Sequence flows are indicated by dashed lines.
D)Data flows are indicated by solid labeled lines.
Answer: A
Q3) Explain the importance of just barely sufficient data in the information age we live in.
Answer: Just barely sufficient data is data that is sufficient for the purpose for which it is generated,but just barely so.We live in an information age;one of the critical decisions that each of us has to make each day is what data to ignore.The higher one rises into management,the more data one will be given,and because there is only so much time,the more data one will need to ignore.So data should be sufficient,but just barely.
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Sample Questions
Q1) Raising barriers to market entry is a product implementation principle.
A)True
B)False Answer: False
Q2) Porter's model of business activities includes linkages,which are interactions across value activities.
A)True
B)False Answer: True
Q3) A competitive strategy followed by an organisation is derived from the ________ of its industry.
A)structure
B)profits
C)function
D)goals
Answer: A
Q4) Information systems can be a part of products.
A)True
B)False Answer: True
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Chapter 4: Hardware and Software
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Q1) A ________ is 1,024 bytes.
A)terabyte
B)kilobyte
C)gigabyte
D)megabyte
Q2) Which of the following is true of a server?
A)It is typically accessed from another computer via a network.
B)It is used to send requests.
C)It cannot process emails and Web sites.
D)It can be accessed by not more than one user at a time.
Q3) A gigabyte is 1,024 terabytes.
A)True
B)False
Q4) What are the different categories of application programs?
Q5) A server farm can process only one service request per minute.
A)True
B)False
Q6) Differentiate between client and server computers.
Q7) What is an operating system? How is it different from an application program?
Q8) What is firmware?
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Chapter 5: Database Processing
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Q1) Which of the following best describes the metadata in a database?
A)special data that describes the structure of a database
B)special data that is unique to a specific user
C)data that cannot be used as an information resource
D)data that describes a Web page
Q2) Which of the following is a DBMS product from Microsoft?
A)MySQL
B)Sybase ASE
C)DB2
D)SQL Server
Q3) What is a database application?
Q4) One of the important functions of a DBMS is to provide the necessary tools for ________.
A)encapsulating data objects
B)testing program codes
C)administering the database
D)encrypting e-mails
Q5) What are the differences between a spreadsheet and a database?
Q6) How does one create a database and its structures?
Q7) Describe the contents of a database.
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Chapter 6: The Cloud
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Q1) Which of the following statements is true about cloud computing?
A)Any network of servers hosted in-house by an organisation for its own requirements is regarded as a cloud.
B)Cloud-based hosting does not operate over the Internet.
C)A cloud is a peer-to-peer network used to share data between users.
D)The elastic leasing of pooled computer resources over the Internet is called the cloud.
Q2) What are the factors that have made cloud-based hosting advantageous?
Q3) Which of the following is a difference between a virtual private network (VPN)and a virtual private cloud (VPC)?
A)Unlike a VPC,a VPN connects users to an organisation's internal IS.
B)A VPC provides the advantages of cloud storage,but a VPN by itself cannot provide these advantages.
C)A VPN can be accessed over the Internet,but a VPC cannot be accessed over the Internet.
D)Unlike a VPN,a VPC uses encrypted connections between the users and the server.
Q4) Why is an internal information system that is built using Web services not considered as cloud technology?
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Chapter 7: Organisations and Information Systems
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Q1) Which of the following is a component of relationship management?
A)converting prospects into customers who need to be supported
B)positioning products in the minds of customers through promotional strategies
C)increasing the value of existing customers by selling them more products
D)sending messages to target audiences to attract customer prospects
Q2) Information silos help in resolving any problem that may arise due to isolated information systems.
A)True
B)False
Q3) ________ is the worldwide leader of ERP vendors.
A)EAI
B)SCM
C)SAP
D)TQM
Q4) In the case of workgroup information systems,problems are resolved by contract and litigation.
A)True
B)False
Q5) Explain inter-enterprise information systems.
Q6) What are enterprise information systems?
Page 9
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Enterprise 2.0 content is tagged differently from the content on the Web.
A)True
B)False
Q2) With respect to the five components of social media information systems (SMIS),which of the following statements is true of user communities?
A)They need to be trained on both SMIS user procedures as well as on their organisation's social networking policy.
B)They process SM sites using elastic,cloud-based servers.
C)They develop and operate their own custom social networking application software to read and submit data.
D)Their procedures are informal,evolving,and socially oriented.
Q3) Social capital can be gained by limiting the number of friends.
A)True
B)False
Q4) Both community users and employees of SM sponsors process SM sites using elastic,cloud-based servers.
A)True
B)False
Q5) What are the six characteristics of Enterprise 2.0?
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Chapter 9: Business Intelligence Systems
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Q1) ________ is used to measure the impact of a set of variables on another variable during data mining.
A)Regression analysis
B)Cluster analysis
C)Cloud computing
D)Context indexing
Q2) Problematic data are referred to as ________.
A)rough data
B)clickstream data
C)granular data
D)dirty data
Q3) Explain the functions of a data warehouse.
Q4) ________ refers to the level of detail represented by data.
A)Dimensionality
B)Granularity
C)Aggregation
D)Abstraction
Q5) How is a data warehouse different from a data mart?
Q6) What is unsupervised data mining?
Q7) Explain the curse of dimensionality.
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Chapter 10: Information Systems Development
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Q1) Estimates of labour hours and completion dates are accurate for large,multiyear projects.
A)True
B)False
Q2) Mock-ups of forms and reports can generate similar benefits as a working prototype.
A)True
B)False
Q3) In a ________ installation,the new system runs alongside the old one until it has been tested and is fully operational.
A)parallel
B)plunge
C)phased
D)pilot
Q4) A development team's composition changes over time.
A)True
B)False
Q5) Plunge installation is sometimes called direct installation.
A)True
B)False
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Chapter 11: Information Systems Management
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Q1) The ________ group within the IS department manages the process of creating new information systems as well as maintaining existing information systems.
A)development
B)technology
C)operations
D)data administration
Q2) A ________ monitors,maintains,fixes,and tunes computer networks.
A)technical writer
B)network programmer
C)network administrator
D)PQA test engineer
Q3) A user support representative installs software and repairs computer equipment.
A)True
B)False
Q4) Protection of information assets is a major function of the information systems department.
A)True
B)False
Q5) What is the typical structure of an organisation's IS department?
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Chapter 12: Information Security Management
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Q1) The most secure communications over the Internet use a protocol called
A)HTTPS
B)HTTP
C)SFTP
D)SMTP
Q2) Smart cards are convenient to use because they don't require a PIN number for authentication.
A)True
B)False
Q3) Which of the following statements is true of symmetric encryption?
A)Asymmetric encryption is simpler and much faster than symmetric encryption.
B)With symmetric encryption,encoding and decoding are performed by two different keys.
C)With symmetric encryption,the same key is used for both encoding and decoding.
D)Public key/private key is a special version of symmetric encryption used on the Internet.
Q4) Packet-filtering firewalls sit outside an organisational network.
A)True
B)False
Page 14
Q5) Differentiate between symmetric and asymmetric encryption.
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Q1) Rochelle,a senior program analyst in Levy,Inc. ,reschedules various tasks assigned to her subordinates in order to meet a project's new guidelines.In this case,Rochelle is in the ________ phase of project management.
A)doing
B)finalising
C)planning
D)starting
Q2) Differentiate between project data and project metadata.
Q3) The fundamental purpose of the ________ phase of project management is to set the ground rules for the project and the team.
A)finalising
B)doing
C)starting
D)planning
Q4) It is essential for team members to express any differences in perceptions of data.
A)True
B)False
Q5) What are the three levels of decision making?
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) Which of the following statements is true about Google Grid?
A)Tasks can be sorted according to status to see incomplete tasks.
B)A Google account is not mandatory to access task lists on Google Grid.
C)It provides version history,which shows the changes made by users to the task list.
D)A document can be edited by only one user at a time.
Q2) Explain version control with a simple example.
Q3) At time zero,a minimal collaboration tool set gives the most capability.
A)True
B)False
Q4) What is version management and why is it important?
Q5) If a virtual meeting is synchronous,participants should use ________ to interact with each other.
A)videoconferencing
B)discussion forums
C)email
D)team surveys
Q6) Email is a tool used for synchronous communication.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) ________ data is data that the server sends to the device.
A)Linear
B)Pull
C)Push
D)Nonlinear
Q2) Thin-client mobile applications can be differentiated from native mobile applications in that thin-client mobile applications ________.
A)run only on the operating system for which they are programmed B)are limited by the capabilities of the browser
C)are usually developed using Objective-C,Java,or VB.Net
D)are developed by professional programmers only
Q3) Chrome is a term that refers to the visual overhead in a computer display.
A)True
B)False
Q4) Professional programming languages such as Objective-C and VB.Net are preferred to develop thin-client mobile applications.
A)True
B)False
Q5) State the primary characteristics of a quality mobile application.
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) If a user types the value 100 into cell G1,presses Enter,and then clicks cell G1,a rectangle will be drawn around the cell with a little black box in the lower right-hand corner.Which of the following occurs if the user drags that little black box down to cell G7?
A)Excel will divide the corresponding value in another column by 100 and sequentially display those results in each of those cells.
B)Excel will display the value 100 in all of those cells.
C)All of those cells will remain blank.
D)Excel will display values that progressively increase by 100 in each of those cells.
Q2) Selecting the $ English (U.S. )option displays numbers with a dollar sign and two decimal places.
A)True
B)False
Q3) The ________ tab is used for configuring the appearance of Excel.
A)VIEW
B)HOME
C)DATA
D)REVIEW
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Chapter 17: Database Design
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Q1) Tables that are not normalised can have data integrity problems.
A)True
B)False
Q2) The little lines in an E-R diagram used as shorthand to represent multiple relationships are referred to as a(n)________.
A)crow's foot
B)attribute
C)entity
D)identifier
Q3) The N:N notation indicates that the same number of entities are present on each end of the relationship.
A)True
B)False
Q4) What are the different types of relationships represented in a data model?
Q5) To represent an N:M relationship between two entities,two normalised tables are sufficient.
A)True
B)False
Q6) How is a data model transformed into a database design?
Q7) Explain the role of users in designing a database.
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Chapter 18: Using Microsoft Access 2013
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Q1) Explain the procedure for creating a new database using Microsoft Access.
Q2) How can a user generate reports in Microsoft Access?
Q3) To create a report with data from a single table,we must use the Report Wizard.
A)True
B)False
Q4) In Access,to modify the design of a default table,one must select the Relationships option in the DESIGN tab.
A)True
B)False
Q5) In Microsoft Access,relationships can be defined by selecting the DATABASE TOOLS tab.
A)True
B)False
Q6) Every field in Microsoft Access must have a Description associated with it. A)True
B)False
Q7) In Access,"Integer" is a valid entry for Field Size if the Data Type is "Text."
A)True
B)False
Q8) What steps must a database designer take before creating a database with Access? Page 20
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Chapter 19: Using Excel and Access Together
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Q1) The process of transferring data from one computer system to another is referred to as ________.
A)auto transfer
B)buffer overrun
C)reallocation
D)import/export
Q2) A pie chart can be used to compare results of various data for two years or more.
A)True
B)False
Q3) What are delimited text files?
Q4) Which of the following shows the correct sequence of steps for formatting the currency values in Microsoft Excel?
A)Data Editing Currency
B)Home Number Currency
C)Data Number Currency
D)Home Editing Currency
Q5) Microsoft Access is a database management system.
A)True
B)False
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Chapter 20: Network and Cloud Technology
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Q1) DSL operates on the same lines as voice telephones.
A)True
B)False
Q2) The IEEE 802.3 protocol standard is also known as ________.
A)TCP/IP
B)Ethernet
C)HTTP
D)Bluetooth
Q3) Differentiate between private and public IP addresses.
Q4) What are the different tiers in the three-tier architecture?
Q5) The computers in two separate company sites must be connected using a ________.
A)MAC
B)LAN
C)SOHO LAN
D)WAN
Q6) What is the difference between a LAN and a WAN? Give an example of how each one could be used in business.
Q7) What is Bluetooth? What are its uses?
Q9) What are the three important functions of an ISP? Page 23
Q8) What is the difference between a Web server and a commerce server?
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) Which of the following should be considered while implementing an ERP application?
A)compare as-is model to blueprint processes and note differences
B)modify every existing practice to match blueprint models
C)model all current practices "as-is" and implement them on ERP application
D)plunge the organisation into the new system
Q2) In the future,which of the following Microsoft products is likely to be a true ERP product for larger organisations?
A)Nav
B)Solomon
C)AX
D)GP
Q3) As an element of an ERP solution,supply chain includes scheduling,capacity planning,quality control,bill of materials,and related activities.
A)True
B)False
Q4) What is the primary purpose of an ERP system?
Q5) Give a brief description of Infor's ERP products.
Q6) Explain how organisations of different sizes use ERP differently.
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Chapter 22: Supply Chain Management
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Q1) ________ is the difference between the sum of the revenue generated by the supply chain and the sum of the costs that all organisations in the supply chain incur to obtain that revenue.
A)Supply chain compatibility
B)Supply chain sustainability
C)Supply chain profitability
D)Supply chain analytics
Q2) Every supply chain has four basic components: suppliers,manufacturers,distributors,and retailers.
A)True
B)False
Q3) Define supply chain profitability.How is it different from individual organisational profitability?
Q4) Which of the following statements about inventory is true?
A)Managing an inventory requires balancing between availability and cost.
B)Inventory size increases as consumers purchase items.
C)Increasing the inventory size increases a company's profitability.
D)Inventory management decisions are limited to the size of the inventory.
Q5) How do information systems affect supply chain performance?
Q6) Explain inter-enterprise processes with an example.
Page 26
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) The process of creating value from intellectual capital and sharing that knowledge with employees,managers,suppliers,customers,and others who need that capital is referred to as ________.
A)knowledge management
B)value engineering
C)knowledge engineering
D)earned value management
Q2) What are content management systems? Define any three challenges of content management.
Q3) The largest collection of documents ever assembled exists on the Internet,and the world's best known document search engine is ________.
A)AltaVista
B)Yahoo
C)Bing
D)Google
Q4) Modern day customers want informed,useful interactions with product promoters.
A)True
B)False
Page 27
Q5) What are the alternatives to content management applications?
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Chapter 24: Database Marketing
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Q1) The RFM score is obtained by ranking the customers on the basis of pricing patterns.
A)True
B)False
Q2) Decision-tree analysis is a data mining technique that requires a high degree of supervision.
A)True
B)False
Q3) Define the three market-basket terminologies: support,confidence,and lift.
Q4) The frequency of customer purchases is not a determining factor for RFM score.
A)True
B)False
Q5) Which of the following statements is true about decision trees?
A)Decision tree analysis is a supervised data mining technique.
B)Decision trees can be transformed into a set of If/Then rules.
C)Decision tree algorithms are similar to one another.
D)Decision tree programs produce computer programs for trees set up by analysts.
Q6) Databases are a key component of database marketing.
A)True
B)False
28
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Chapter 25: Reporting Systems and Olap
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Q1) Explain the different types of reports.
Q2) Push reports are generated only on receiving a user request.
A)True
B)False
Q3) Which of the following does a user receive without any activity on his or her part?
A)subscription
B)push report
C)pull report
D)alert
Q4) Reporting systems cannot generate reports that require calculations on data.
A)True
B)False
Q5) A reporting system uses metadata to prepare and deliver reports to users on a timely basis.
A)True
B)False
Q6) Describe online analytical processing.
Q7) Explain report authoring,management,and delivery.
Q8) What is the difference between push and pull reports?
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Chapter 26: Systems Development Project Management
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Q1) What is the Project Management Body of Knowledge (PMBOK<sup>®</sup>)Guide for project management?
Q2) Baseline WBS can be used for monitoring a project.
A)True
B)False
Q3) In the context of a systems development project,which of the following statements is true of the relationships between requirements,cost,and time?
A)Reducing the requirements in a project rarely affects the time required to finish the project.
B)Increasing the time for the completion of a project always increases the cost of the project.
C)Reducing the number of requirements in a project reduces the overall cost of the project.
D)Increasing the cost of a project can always reduce the time required to finish the project.
Q4) The biggest challenge in planning large-scale systems development is scheduling.Describe the three approaches that organisations can take to address this challenge.
Q5) What are the characteristics of large-scale systems development projects?
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Chapter 27: Agile Development
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Q1) Agile development methodologies welcome change in requirements.
A)True
B)False
Q2) Scrum is distinguished from other agile development methodologies,in part,by the way that it uses requirements to drive planning and scheduling.
A)True
B)False
Q3) Agile development methodologies advocate the design of the complete system at the beginning.
A)True
B)False
Q4) Why is the systems development life cycle (SDLC)called the waterfall method?
A)It can be used only for projects on information systems.
B)It does not return to a development phase that has been completed.
C)It delivers a working version of the product at frequent intervals.
D)It uses feedback from team members to schedule tasks.
Q5) Extreme programming is an alternative to the systems development life cycle (SDLC).
A)True
B)False
31
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Chapter 28: Business Process Management
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Q1) In which of the following instances will a business continually be in crisis,dealing with one process emergency after another?
A)when the organisation plans to develop the business process
B)when an organisation actively seeks to change business processes
C)when the organisation plans to update its business process
D)when the organisation waits and lets the need for change just happen to them
Q2) Which of the following is the first step in processing a purchase order?
A)checking customer credit
B)approving special terms
C)preparing quotation
D)verifying availability
Q3) An advantage of an ERP system is that to implement it,an organisation must attempt to do everything at once.
A)True
B)False
Q4) What are the three principles that relate business processes and information systems?
Q5) Give an example to illustrate how business processes fail to work when misaligned with the organisation's goals.
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Chapter 29: International Mis
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Sample Questions
Q1) How does the global economy change competitive strategy?
Q2) Thanks to information systems,any value chain activity can be performed from anywhere in the world.
A)True
B)False
Q3) To localise a computer program,all you need to do is hire a translator to convert it from one language to another.
A)True
B)False
Q4) How does the global economy change value chains and business processes?
A)World time differences enable global virtual companies to operate 24/7.
B)Overseas outsourcing is no longer an attractive option.
C)It makes it difficult for an international company to conduct sales and marketing efforts locally.
D)It makes it mandatory for the manufacturing activities to be carried out from the home country.
Q5) What are the challenges of international information systems management?
Q6) Which of the following is an advantage of functional systems?
Q7) Which of the following statements is true of inherent processes?
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