Information Systems Fundamentals
Final Exam Questions
Course Introduction
Information Systems Fundamentals introduces students to the essential concepts and components of information systems within organizations. The course explores the role of information systems in supporting business operations, decision-making, and strategic objectives. Students learn about hardware, software, data management, networking, and security, as well as the ethical and social implications of technology use. Through real-world cases and examples, the course provides a foundational understanding of how information systems are developed, managed, and leveraged to create business value.
Recommended Textbook
Business Driven Technology 7th Edition By
Paige Baltzan
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Page 2
Chapter 1: Business Driven Technology
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Sample Questions
Q1) In terms of system thinking, what is output?
A)Data entered in a computer.
B)Controls to ensure correct processes.
C)The resulting information from the computer program.
D)The computer program that processes the data.
Answer: C
Q2) Today's workers are referred to as _______________ and they use BI along with personal experience to make decisions based on both information and intuition, a valuable resource for any company.
A)Knowledge workers
B)Knowledge thinkers
C)Knowledge resources
D)Knowledge players
Answer: A
Q3) Waiting tables, teaching, and cutting hair are all examples of services that people pay for to fulfill their needs.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Identifying Competitive Advantages
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Q1) Your boss, Ty Jacob, has asked you to analyze the music industry using Porter's five forces model.Which of the following represents buyer power in the music industry?
A)Established record labels like EMI, Sony, Universal.
B)Walmart, Target, iTunes.
C)Independent record labels.
D)Game systems like Wii, social networks like Facebook.
Answer: B
Q2) There are many different stakeholders found in an organization.Stakeholders drive business strategies, and depending on the stakeholder's perspective, the business strategy can change.Which of the following is a main concern for employees?
A)Exceptional customer service
B)Fair compensation
C)Professional associations
D)Reliable contracts
Answer: B
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Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
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Sample Questions
Q1) As the business world increasingly shifts from product focus to customer focus, why are most organizations treating existing customers better than in the past?
A)Existing customers are the best source of profitable and sustainable revenue growth.
B)In the age of ebusiness, an organization is guaranteed a favorable customer base and satisfying them is easier than ever.
C)Organizations cannot depend on using statistical analysis or value formulas such as recency, frequency, and monetary to gain insight into customer behavior or buying patterns.
D)Placing customers at the forefront of all thinking and decision making requires very little operational and technology changes.
Answer: A
Q2) Product delivery is a customer-facing business process.
A)True
B)False
Answer: True
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Chapter 4: Measuring the Success of Strategic Initiatives
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Sample Questions
Q1) The chief privacy officer (CPO) is responsible for ensuring the ethical and legal use of information within an organization.
A)True
B)False
Q2) Which of the following is not included as part of a benchmark?
A)Benchmarks help assess how an MIS project performs over time
B)When measured against MIS projects, benchmarks can provide feedback so managers can control the system
C)Benchmarks help to establish baseline values the system seeks to attain
D)Benchmarks perform all of these
Q3) Who is responsible for ensuring the ethical and legal use of information within a company?
A)Chief knowledge officer (CKO)
B)Chief privacy officer (CPO)
C)Chief technology officer (CTO)
D)Chief information officer (CIO)
Q4) Describe and identify visitor, exposure, visit, and hit website metrics.
Q5) The balanced scorecard views the organization from seven perspectives.
A)True
B)False
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Chapter 5: Organizational Structures That Support
Strategic Initiatives
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Q1) Information governance is a method or system of government for information management or control.
A)True
B)False
Q2) Which of the following describes confidentiality?
A)The assurance that messages and information are available only to those who are authorized to view them.
B)Policies and procedures that address the ethical use of computers and Internet usage in the business environment.
C)The right to be left alone when you want to be, to have control over your own personal possessions, and to not be observed without your consent.
D)The principles and standards that guide our behavior toward other people.
Q3) What is the software called that allows Internet advertisers to display advertisements without the consent of the computer user?
A)Sploging
B)Adware
C)Spygloss
D)CPU buzzer
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Chapter 6: Valuing and Storing Organizational Information
Databases
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Sample Questions
Q1) Data models can include a customer's name, address, email, discount rate, preferred shipping method, product name, quantity ordered, and so on.
A)True
B)False
Q2) Data latency includes the tests and evaluations used to determine compliance with data governance polices to ensure correctness of data.
A)True
B)False
Q3) Relational integrity constraints enforce business rules vital to an organization's success and often require more insight and knowledge than relational integrity constraints.
A)True
B)False
Q4) Data element (or data field) is the smallest, or basic, unit of information.
A)True
B)False
Q5) Complete information asks if there is a value missing from the information.
A)True
B)False
Page 8
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Chapter 7: Accessing Organizational Information Data
Warehouses
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Q1) Business analysis is difficult to achieve from operational databases.Which of the following is not a reason why?
A)Inconsistent data definitions.
B)Lack of data standards.
C)Effective direct data access.
D)Poor data quality.
Q2) How would the health care industry use business intelligence?
A)Analyze popular vacation locations with current flight listings.
B)Understand customer credit card usage and nonpayment rates.
C)Compare the demographics of patients with critical illnesses.
D)Predict claim amounts and medical coverage costs.
Q3) A data lake is a storage repository that holds a vast amount of raw data in its original format until the business needs it.
A)True
B)False
Q4) In a data warehouse, information cleansing occurs first during the ETL process and again once the information is in the data warehouse.
A)True
B)False
9
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Chapter 8: Understanding Big Data and Its Impact on Business
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Q1) Which of the following reveals the relationship between variables along with the nature and frequency of the relationship?
A)Association detection
B)Masking detection tool
C)Cluster grouping
D)Blocking barriers
Q2) What analyzes unstructured data to find trends and patterns in words and sentences?
A)Structured data
B)Unstructured data
C)Text analytics
D)Web analytics
Q3) What is the process of analyzing data to extract information not offered by the raw data alone?
A)Data integrity
B)Data mart analysis
C)Data mining
D)Data extraction
Q4) Define data mining and explain the three common forms for mining structured and unstructured data.
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Chapter 9: Enabling the Organization Decision Making
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Q1) What can a model accomplish?
A)Calculate risks
B)Understand uncertainty
C)Manipulate time
D)All of these
Q2) Which of the following would you include as decisions and responsibilities typically found at the managerial level of a company?
A)Monthly plans
B)Monthly budgets
C)Weekly schedule
D)All of these
Q3) Intelligent systems are various commercial applications of artificial intelligence.
A)True
B)False
Q4) Classify the different operational support systems, managerial support systems, and strategic support systems, and explain how managers can use these systems to make decisions and gain competitive advantages.
Q5) Describe artificial intelligence, and identify its five main types.
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Chapter 10: Extending the Organization Supply Chain Management
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Q1) What includes the increasingly complex management of processes, information, and communication to take a product from cradle to grave?
A)Inbound logistics
B)Outbound logistics
C)Logistics
D)Cradle to grave
Q2) The maker movement is a cultural trend that places value on an individual's ability to be a creator of things as well as a consumer of things.
A)True
B)False
Q3) What can effective and efficient supply chain management systems enable an organization to accomplish?
A)Increase the power of its buyers
B)Increase its supplier power
C)Increase switching costs to increase the threat of substitute products or services
D)All of these
Q4) Describe the fastest growing components of SCM systems.
Q5) Define the relationship between supply chain management and decision making.
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Chapter 11: Building a Customer-Centric Organization
Customer Relationship Management
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Q1) Which of the following operational CRM technologies does the marketing department typically use?
A)Contact center, web-based self-service, call scripting
B)Contact center, cross-selling and up-selling, web-based self-service
C)List generator, opportunity management, cross-selling and up-selling
D)List generator, campaign management, cross-selling and up-selling
Q2) What allows customers to use the web to find answers to their questions or solutions to their problems?
A)Contact center
B)Web-based self-service
C)Call scripting system
D)Uplift modeling
Q3) What helps an organization identify its customers across applications?
A)CRM reporting technologies
B)CRM analyzing technologies
C)CRM processing technologies
D)CRM predicting technologies
Q4) Summarize the future of customer relationship management.
Q6) Compare operational CRM and analytical CRM. Page 13
Q5) List and describe several benefits an organization can receive from CRM.
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Chapter 12: Integrating the Organization From End to End
Enterprise Resource Planning
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Q1) In the past, departments made decisions independent of each other.
A)True
B)False
Q2) What is enterprise resource planning?
A)The analysis and redesign of workflow within and between enterprises.
B)A standardized set of activities that accomplish a specific task, such as processing a customer's order.
C)A system that integrates all departments and functions throughout an organization into a single IT system so that employees can make decisions by viewing enterprise wide information on all business operations.
D)A system that involves managing all aspects of a customer's relationship with an organization to increase customer loyalty and retention and an organization's profitability.
Q3) Compare core enterprise resource planning components and extended enterprise resource planning components.
Q4) Software customization modifies existing software according to the business's or user's requirements.
A)True
B)False
15
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Chapter 13: Creating Innovative Organizations
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Q1) What occurs when a business sells directly to the customer online and cuts out the middle man?
A)Intermediaries
B)Disintermediation
C)Reintermediation
D)Cybermediation
Q2) Disruptive technology tends to provide us with better, faster, and cheaper products.
A)True
B)False
Q3) Both individuals and organizations have embraced ebusiness to do which of the following?
A)Enhance productivity
B)Maximize convenience
C)Improve communication
D)All of these
Q4) A sustaining technology produces an improved product customers are eager to buy, such as a faster car or larger hard drive.
A)True
B)False
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Chapter 14: E-business
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Q1) What is website software that finds other pages based on keyword matching similar to Google?
A)Dot-com
B)Search engine
C)Search engine ranking
D)Search engine optimization
Q2) What is a pure-play business?
A)A business that operates only on the Internet without a physical store.
B)A business that sells products only in a physical store.
C)A business that sells services only in a physical store.
D)All of these.
Q3) Instant messaging converts an audio broadcast to a digital music player.
A)True
B)False
Q4) A business model is a plan that details how a company creates, delivers, and generates revenues.
A)True
B)False
Q5) Compare the four categories of ebusiness models.
Q6) Identify the four challenges associated with ebusiness.
Page 17
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Chapter 15: Creating Collaborative Partnerships
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Q1) A social network is an application that connects people by matching profile information.Providing individuals with the ability to network is by far one of the greatest advantages of Business 2.0.
A)True
B)False
Q2) Which of the following best describes Web 3.0?
A)User-generated online business.
B)Based on the "intelligent" web where applications use natural language processing.
C)Collaboration and social media.
D)All of these.
Q3) How would a company like Flickr use social tagging on its website?
A)By applying keywords that do not match user content.
B)By building a tagging game for customers to participate in.
C)By allowing users to upload images and tag the images with their own keywords.
D)By selecting the keywords to associate with each image a customer uploads.
Q4) Explain Web 2.0, and identify its four characteristics.
Q5) Mobile banking and mobile sales are both a part of the emerging mbusiness.
A)True
B)False
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Chapter 16: Integrating Wireless Technology in Business
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Q1) Wi-Fi infrastructure includes the inner workings of a Wi-Fi service or utility, including the signal transmitters, towers, or poles and additional equipment required to send out a Wi-Fi signal.
A)True
B)False
Q2) What is mobile device management (MDM)?
A)Allows mobile voice calls to be made over broadband networks, creating-under the right network conditions-clearer audio and fewer dropped calls.
B)Remotely controls smart phones and tablets, ensuring data security.
C)Blends personal and business use of technology devices and applications.
D)Administers and delivers applications to corporate and personal smart phones and tablets.
Q3) Which of the below uses both GIS and GPS?
A)Navigation
B)Wireless advertising
C)Vehicle location
D)All of the above
Q4) Explain the different wireless network business applications.
Q5) Identify the benefits of business mobility.
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Chapter 17: Developing Software to Streamline Operations
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Q1) First generation languages are machine language that are difficult for people to understand.
A)True
B)False
Q2) The testing phase takes all the detailed design documents from the design phase and transforms them into the actual system.
A)True
B)False
Q3) Scripting languages group data and corresponding processes into objects.
A)True
B)False
Q4) What is the overall process for developing information systems from planning and analysis through implementation and maintenance?
A)Systems development life cycle
B)Project management
C)Systems management
D)Project development life cycle
Q5) Explain why software problems are business problems.
Q6) Describe the seven phases of the systems development life cycle.
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Chapter 18: Methodologies for Supporting Agile Organizations
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Q1) Iterative development consists of a series of tiny projects.It has become the foundation of multiple agile methodologies.
A)True
B)False
Q2) SOA ensures that MIS systems can adapt quickly, easily, and economically to support rapidly changing business needs.
A)True
B)False
Q3) A web service is an open-standards way of supporting interoperability.Web services are application programming interfaces (API) that can be accessed over a network, such as the Internet, and executed on a remote system hosting the requested services.
A)True
B)False
Q4) Extensible Markup Language (XML) is a markup language for documents, containing structured information.
A)True
B)False
Q5) Summarize the different software development methodologies.
Page 21
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Chapter 19: Managing Organizational Projects
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Q1) What are project objectives?
A)Quantifiable criteria that must be met for the project to be considered a success.
B)Products, services, or processes that are not specifically a part of the project.
C)Any measurable, tangible, verifiable outcome, result or item that is produced to complete a project or part of a project.
D)Defines the work that must be completed to deliver a product with the specified features and functions.
Q2) What is a graphical network model that depicts a project's tasks and the relationships between those tasks?
A)Gantt chart
B)PERT chart
C)Dependency
D)All of the above
Q3) Describe the two primary diagrams most frequently used in project planning.
Q4) Human resources is the most common outsourced function.
A)True
B)False
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Chapter 20: B: Extension: A Business Basics
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Q1) Break-even analysis is the point at which revenues equal costs.
A)True
B)False
Q2) What tracks and communicates changes in the shareholder's earnings?
A)Balance sheet
B)Statement of owner's equity
C)Statement of cash flows
D)Income statement
Q3) What is a standardized set of activities that accomplishes a specific task, such as processing a customer's order?
A)Transaction
B)Business process
C)Expense
D)Marketing
Q4) What is a dividend?
A)A distribution of earnings to shareholders.
B)Refers to the amount earned resulting from the delivery or manufacture of a product or from the rendering of a service.
C)Refer to the costs incurred in operating and maintaining a business.
D)Anything owned that has value or earning power.
Page 23
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Chapter 21: B: Extension: A Business Process
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Q1) What is the analysis and redesign of workflow within and between enterprises?
A)Customer facing process
B)Business process reengineering
C)Continuous process improvement
D)Business process management
Q2) Which of the following is not one of the important characteristics of business processes?
A)The processes have internal users.
B)The processes have external users.
C)The processes occur only within organizations.
D)The processes occur across organizations.
Q3) The To-Be process model represents the current state of the operation that has been mapped without any specific improvements or changes to existing processes.
A)True
B)False
Q4) A business process is a standardized set of activities that accomplish a specific task, such as processing a customer's order.
A)True
B)False
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Chapter 22: B: Extension: A Hardware and Software Basics
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Q1) What refers to a device's ability to function with or without power?
A)RAM
B)ROM
C)Volatility
D)Flash memory
Q2) What software handles contact information, appointments, task lists, and email?
A)Preventative security software
B)Personal information management software
C)Crash-proof software
D)Course management software
Q3) Volatility refers to a device's ability to function with or without power.RAM is volatile, meaning it must have constant power to function, its contents are lost when the computer's electric supply fails.
A)True
B)False
Q4) Primary storage is the computer's main memory, which consists of the random access memory (RAM), cache memory, and read-only memory (ROM) that is directly accessible to the CPU.
A)True
B)False
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Chapter 23: B: Extension: A Mis Infrastructures
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Q1) Top-level MIS employees require administrator access, or unrestricted access to the entire system.Administrator access can perform functions such as resetting passwords, deleting accounts, and shutting down entire systems.
A)True
B)False
Q2) What is a disaster recovery plan?
A)A separate and fully equipped facility where the company can move immediately after a disaster and resume business.
B)A separate facility that does not have any computer equipment but is a place where employees can move after a disaster.
C)A separate facility with computer equipment that requires installation and configuration.
D)A detailed process for recovering information or a system in the event of a catastrophic disaster.
Q3) A network is a communications system created by linking two or more devices and establishing a standard methodology in which they can communicate.
A)True
B)False
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Chapter 24: B: Extension: A Networks and Telecommunications
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Q1) What is a computer that is designed to request information from a server?
A)Client
B)Packet-switching
C)Peer-to-peer network
D)Network operating system
Q2) What is a large computer network usually spanning a city?
A)Client/server network
B)Corporate network
C)Metropolitan area network
D)Peer-to-peer network
Q3) Transmission control protocol/Internet protocol (TCP/IP) provides the technical foundation for the public Internet as well as for large numbers of private networks.
A)True
B)False
Q4) Telecommunication systems enable the transmission of data over public or private networks.
A)True
B)False
Q5) Compare LANs, WANs, and MANs.
Page 27
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Chapter 25: B: Extension: A Information Security
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Q1) A zombie is a program that secretly takes over another computer for the purpose of launching attacks on other computers.
A)True
B)False
Q2) A zombie farm is a group of computers on which a hacker has planted zombie programs.
A)True
B)False
Q3) A process of providing a user with permission including access levels and abilities such as file access, hours of access, and amount of allocated storage space is called authentication.
A)True
B)False
Q4) Biometrics is the identification of a user based on a physical characteristic, such as a fingerprint, iris, face, voice, or handwriting.
A)True
B)False
Q5) Describe the relationship between information security policies and an information security plan.
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Chapter 26: B: Extension: A Ethics
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Q1) BYOD policies offer four basic options, including unlimited access for personal devices, access only to nonsensitive systems and data, access, but with IT control over personal devices, apps, and stored data, access, but preventing local storage of data on personal devices.
A)True
B)False
Q2) A user can opt in to receiving emails by choosing to deny permission to incoming emails.
A)True
B)False
Q3) A social media manager refers to the process of monitoring and responding to what is being said about a company, individual, product, or brand.
A)True
B)False
Q4) Bring your own devices is a general term for a set of standards governing the collection and use of personal data and addressing issues of privacy and accuracy.
A)True
B)False
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Chapter 28: B: Extension: A Operations Management
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Q1) What is the management of systems or processes that convert or transform resources into goods and services?
A)Operations Management
B)Production Management
C)Transformation process
D)Production
Q2) Which type of operational planning uses materials requirement planning systems?
A)Strategic planning
B)Tactical planning
C)Operational planning and control
D)All of these depending on the industry
Q3) Explain operations management's role in business.
Q4) Describe the five characteristics of competitive priorities.
Q5) Distribution management systems coordinate the process of transporting materials from a manufacturer to distribution centers to the final customers.
A)True
B)False
Q6) Describe the correlation between operations management and information technology.
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Chapter 29: B: Extension: A Sustainable Mis Infrastructures
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Q1) Cloud computing stores, manages, and processes data and applications over the Internet rather than on a personal computer or server.
A)True
B)False
Q2) What refers to discarded, obsolete, or broken electronic devices?
A)Ewaste
B)Energy consumption
C)Carbon emissions
D)Sustainable MIS
Q3) Energy consumption includes the carbon dioxide and carbon monoxide in the atmosphere, produced by business processes and systems.
A)True
B)False
Q4) What refers to the safe disposal of MIS assets at the end of their life cycle?
A)Ewaste
B)Energy consumption
C)Carbon emissions
D)Sustainable MIS
Q5) Identify the environmental impacts associated with MIS.
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Chapter 30: B: Extension: A Business Intelligence
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Q1) Which type of BI benefits includes working time saved in producing reports and selling information to suppliers?
A)Quantifiable benefits
B)Indirectly quantifiable benefits
C)Unpredictable benefits
D)Intangible benefits
Q2) Which of the following is the result of BI that implies that the data have been documented as the certified or approved data for the enterprise?
A)Reliability
B)Consistency
C)Understandability
D)Easy manipulation
Q3) Which form of BI uses the time frame of days to weeks to months?
A)Operational BI
B)Tactical BI
C)Strategic BI
D)All of these
Q4) Describe the four categories of BI business benefits.
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Chapter 31: B: Extension: A Global Information Systems
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Sample Questions
Q1) What IT governance focus area ensures the IT department delivers the promised benefits for every project or investment?
A)Strategic alignment
B)Risk management
C)Resource management
D)Value delivery
Q2) Information privacy concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others.
A)True
B)False
Q3) Which of the following is true in regards to the United States?
A)Information privacy is not highly legislated nor regulated.
B)Information privacy is highly legislated and regulated.
C)Information privacy is highly legislated, but not regulated.
D)All of these depending on the type of information.
Q4) Describe governance and compliance and the associated frameworks an organization can implement.
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Chapter 32: B: Extension: A Global Trends
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51 Verified Questions
51 Flashcards
Source URL: https://quizplus.com/quiz/55460
Sample Questions
Q1) The digital mesh, smart mechanics, and dirty data are the categories of technologies shaping our future.
A)True
B)False
Q2) The digital mesh, smart machines, and the new IT reality are the categories of technologies shaping our future.
A)True
B)False
Q3) All of the following are countries expected to have the largest increases in population between 2000 and 2050, except A)Palestinian territory.
B)India.
C)Democratic Republic of the Congo. D)Yemen.
Q4) Autonomic computing is a self-managing computing model named after, and patterned on, the human body's autonomic nervous system.
A)True
B)False
Q5) Identify the seven trends that will have the greatest impact on future business.
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