Information Systems for Managers Study Guide Questions
Course Introduction
Information Systems for Managers explores the strategic role of information systems in modern organizations, emphasizing how managers can leverage technological tools to achieve business objectives. The course covers topics such as data management, enterprise systems, decision support systems, and the integration of information technology with business processes. Students learn how to evaluate system requirements, manage IT projects, and address security and ethical considerations. The curriculum also highlights the impact of emerging technologies on competitive advantage and organizational performance, preparing managers to make informed decisions in an increasingly digital environment.
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Using MIS 7th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) A system is a group of components that interact without a specific purpose.
A)True
B)False
Answer: False
Q2) The hardware components of an information system will act as a(n) ________.
A) bridge between the computer side and the human side
B) instruction on the human side
C) instruction on the computer side
D) actor on the computer side
Answer: D
Q3) A good information system is one that provides the users with more information than what is required.
A)True
B)False
Answer: False
Q4) A person who is good at collaboration will avoid giving critical feedback to others.
A)True
B)False
Answer: False
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Chapter 2: Business Processes, Information Systems, and Information
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Q1) Describe project data and project metadata.
Answer: Project data is data that is part of the collaboration's work product. For example, for a team that is designing a new product, design documents are examples of project data. A document that describes a recommended solution is project data for a problem-solving project.
Project metadata is data that is used to manage the project. Schedules, tasks, budgets, and other managerial data are examples of project metadata. Both types of data are subject to iteration and feedback.
Q2) Collaboration tools that provide workflow control manage the activities in a process pre-defined by the group.
A)True
B)False
Answer: True
Q3) Which of the following is a comprehensive tool for communication?
A) Google Hangouts
B) SharePoint
C) Google Drive
D) Microsoft Lync
Answer: D
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Chapter 3: Organizational Strategy, Information Systems, and Competitive Advantage
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Q1) Most process design initiatives require people to work in new ways and to follow different procedures.
A)True
B)False
Answer: True
Q2) Focused differentiation refers to providing a better product or service within an industry segment.
A)True
B)False
Answer: True
Q3) The primary activity of sales and marketing is the collection, storage, and physical distribution of the products to the buyers.
A)True
B)False
Answer: False
Q4) List the primary activities in a generic value chain.
Answer: The primary activities are (1) inbound logistics, (2) operations/manufacturing, (3) outbound logistics, (4) sales and marketing, and (5) customer service.
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Chapter 4: Hardware and Software
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Q1) Mobile applications can share their device with other mobile applications.
A)True
B)False
Q2) If an organization's BYOD policy dictates that the employee is responsible for damage, the advantage to the organization is that it appears to be permissive without actually being so.
A)True
B)False
Q3) A central processing unit is sometimes called "the brain" of the computer.
A)True
B)False
Q4) DenTimes, a software package installed in hospitals, is used to schedule appointments and bill patients. This is an example of ________.
A) horizontal-market application software
B) vertical-market application software
C) firmware
D) adware
Q5) Source code is computer code as written by humans and understandable by humans.
A)True
B)False
Page 6
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Chapter 5: Database Processing
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Q1) Brad, a project manager, wants to build a database to integrate information about employees and tasks that they handle. Brad wants to track information such as task name, percentage completed, and employee name. These aspects that Brad wants to track are called ________.
A) identifiers
B) records
C) primary keys
D) entities
Q2) The general goal of normalization is to construct tables such that every table has a single topic or theme.
A)True
B)False
Q3) Entities in a data model have ________ that describe the characteristics of the entity.
A) characters
B) primary keys
C) codes
D) attributes
Q4) How does normalization resolve the data integrity problem?
Q5) Explain the different types of database applications.
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Chapter 6: The Cloud
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Q1) The abbreviations k, M, and G have the same meaning for computer memory as they have for communication speeds.
A)True
B)False
Q2) When does it not make sense to use cloud-based infrastructure?
Q3) Both WSDLs and SOAP messages are coded in XML.
A)True
B)False
Q4) What is a digital subscriber line (DSL)?
Q5) Which of the following features distinguishes a LAN from a WAN?
A) LAN connects computers in a single location.
B) WAN has a limit on the number of users
C) WAN has relatively lower bandwidth
D) LAN has stringent hardware requirements
Q6) Communication speeds are expressed in bytes, whereas memory sizes are expressed in bits.
A)True
B)False
Q7) What are remote action systems? Explain with the help of three examples.
Page 8
Q8) What is a computer network? What are the various types of networks?
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Chapter 7: Organizations and Information Systems
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Q1) Define workgroup processes, enterprise processes, and inter-enterprise processes.
Q2) Which of the following workgroup processes is related to human resources?
A) lead tracking
B) customer support
C) assessment
D) order management
Q3) Which of the following is an effective and acceptable technique to overcome employee resistance while implementing new enterprise systems?
A) giving employees ultimatums and deadlines
B) paying employees straight-out for transitioning to the new system
C) coercing employees to learn the new system
D) conducting contests with cash prizes
Q4) What is the fundamental problem of information silos? How can this problem be remedied?
Q5) Which ERP vendor acquired PeopleSoft and Siebel?
A) Oracle
B) Infor
C) Epicor
D) SAP
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Chapter 8: Social Media Information Systems
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Q1) A(n) ________ is an inducement that is awarded to social media users for passing communications along through different tiers of communities in social media.
A) network motif
B) viral hook
C) folksonomy
D) internet meme
Q2) ________ is the dynamic social media process of employing users to participate in product design or product redesign.
A) Crowdsourcing
B) Outsourcing
C) Homesourcing
D) Farmshoring
Q3) Web 2.0 relies on ________ for revenue.
A) advertising
B) software license fees
C) venture capital
D) controlled, fixed interfaces
Q4) Explain each element in the SLATES model.
Q5) How do organizations staff and manage sensing activities in SEAMS?
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) As IS development projects are difficult to budget and schedule, technical and organizational feasibilities are only approximate analyses.
A)True
B)False
Q2) During the system implementation phase of the SDLC, once a system has passed testing, the organization installs the new system. Which of the following terms is used to refer to this activity?
A) beta testing
B) system conversion
C) agile development
D) system control
Q3) Business Process Modeling Notation (BPMN) diagrams cannot be used to document processes for training employees.
A)True
B)False
Q4) There are activities in business processes that do not involve an information system.
A)True
B)False
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Chapter 10: Information Systems Security
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Q1) The defining characteristic of OLAP reports is that they are dynamic.
A)True
B)False
Q2) Which of the following statements is true about data marts?
A) A data mart is like a distributor in a supply chain, while a data warehouse can be compared to a retail store.
B) Data mart users possess the data management expertise that data warehouse employees have.
C) Data marts address the needs of a particular department or functional area of a business.
D) Data marts are larger than data warehouses.
Q3) Which of the following is a fundamental category of BI analysis?
A) automation
B) catalog
C) report servers
D) data mining
Q4) Name and describe the three primary activities in the BI process.
Q5) What are the common problems with using operational data?
Q6) Describe the functions of data warehouses and the need for them.
Q7) Describe the features of a data mart.
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Chapter 11: Information Systems Management
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Q1) Aligning information systems with organizational strategy is a one-time process.
A)True
B)False
Q2) The structure of the IS department remains constant across organizations.
A)True
B)False
Q3) The organization should protect a user's computer and its files.
A)True
B)False
Q4) What is outsourcing? Explain the management advantages of outsourcing.
Q5) A(n) ________ is a group of senior managers from the major business functions that works with the CIO to set IS priorities and decide among major IS projects and alternatives.
A) steering committee
B) discussion forum
C) IS department
D) board of directors
Q6) Explain the major IS planning functions.
Q7) How does outsourcing help reduce costs?
Q8) List the major functions of the IS department.
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Chapter 12: Information Systems Development
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Q1) ________ is a function pertaining to a particular database that develops procedures and practices to control and protect the database.
A) Data encryption
B) Database administration
C) Data authentication
D) Database normalization
Q2) An intrusion detection system (IDS) is a computer program that senses when another computer is attempting to scan the disk or otherwise access a computer.
A)True
B)False
Q3) Which of the following statements is true about losses due to computer security threats?
A) Surveys on computer crimes provide accurate results since they use standard parameters to measure and tally computer crime costs.
B) Some organizations don't report all their computer crime losses, and some won't report such losses at all.
C) Losses due to natural disasters can be measured accurately.
D) Losses due to human error are insignificant.
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Chapter 13: The International Dimension
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Q1) The process of making a computer program work in a second language is called ________ software.
A) virtualizing
B) collaborative filtering
C) localizing
D) distributing
Q2) International organizations have more IS and IT assets, and those assets are exposed to more risk and greater uncertainty.
A)True
B)False
Q3) A ________ is a network of organizations and facilities that transforms raw materials into products delivered to customers.
A) legacy system
B) flat organization
C) shell corporation
D) supply chain
Q4) List the issues that need to be addressed when localizing a computer program.
Q5) Briefly explain the two major ways in which thinking about competitive strategies has changed in the emerging global economy.
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