Information Systems for Managers Study Guide Questions
Course Introduction
This course provides an in-depth exploration of how information systems support, enhance, and transform managerial decision-making and organizational operations. It covers the strategic role of information systems in business, fundamentals of data management, systems analysis and design, and the integration of emerging technologies. Through case studies and real-world examples, students learn to evaluate and implement information systems, assess their business value, and manage associated challenges such as security, ethics, and change management. The course empowers future managers with the knowledge to leverage information systems as a critical resource for gaining competitive advantage and driving organizational success.
Recommended Textbook
Introduction to Information Systems 6th Edition by R. Kelly Rainer
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Chapter 1: Introduction to Information Systems
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Q1) The IS Director is the executive who is in charge of the IS function.
A)True
B)False
Answer: False
Q2) Baxter is a(n)__________ that improves upon existing technology by
A)drone; being less expensive and easier to work with B)drone; being more autonomous
C)industrial robot; being less expensive and easier to work with D)industrial robot; being more autonomous
Answer: C
Q3) IT changes managers' job by _________
A)providing near real-time information so managers can make quicker decisions.
B)making it easier to get all employees to work from one location.
C)decreasing the volume of information they have to process.
D)improving an employee's sense of connectedness.
Answer: A
Q4) ERP systems are designed to correct a lack of communication among the ________ ISs.
Answer: functional area
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Chapter 2: Organizational Strategy, Competitive
Advantage, and Information Systems
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Sample Questions
Q1) Which of the following is TRUE of NASCAR's pre-race inspection app?
A)It makes it easier for race car drivers to ensure their cars pass inspection the first time.
B)It probably met with little resistance from people who were used to the tedious paper forms.
C)Officials can annotate violations with digital notes and photographs.
D)The dashboard makes it easy to quickly enter violations into the system.
Answer: C
Q2) Organizations adopt BPI to sustain BPM over time.
A)True
B)False
Answer: False
Q3) __________ is NOT one of The Weather Channel's main competitors.
A)Dark Sky
B)Sky Motion
C)WeatherSphere
D)Wunderground
Answer: D
Q4) ____________are the people and equipment that perform process activities.
Answer: Resources
4
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Chapter 3: Ethics and Privacy
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Sample Questions
Q1) ______________ is the process of forming a digital dossier.
A)Dossiering
B)Information privacy
C)Privacy
D)Profiling
Answer: D
Q2) The __________ model of informed consent permits the company to collect personal information until the customer specifically requests that the data not be collected.
Answer: opt-out
Q3) The _________ permits the company to collect personal information until the customer specifically requests that the data not be collected.
A)digital dossier policy
B)information privacy policy
C)opt-in model of informed consent
D)opt-out model of informed consent
Answer: D
Q4) _____________________________ issues involve the ownership and value of information.
Answer: Property
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Chapter 4: Information Security
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Sample Questions
Q1) Tracking down cybercriminals is the most difficult and only real challenge authorities face.
A)True
B)False
Q2) The goal of risk management is to reduce risk to acceptable levels.
A)True
B)False
Q3) _____________________ is an attack in which the perpetrator uses social skills to trick or manipulate legitimate employees into providing confidential company information such as passwords.
A)Dumpster diving
B)Shoulder surfing
C)Social engineering
D)Tailgating
Q4) __________ is an identity theft technique.
A)Dumpster diving
B)Espionage
C)Sabotage
D)Vandalism
Q5) Why is it so difficult to stop cybercriminals?
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Chapter 5: Data and Knowledge Management
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Q1) Which of the following is TRUE in regard to Big Data?
A)Big Data refers to large amounts of traditional data.
B)Big Data is about predictions.
C)Big Data systems work because people have taught those systems to think like humans; they just work faster than humans.
D)Big Data systems need human intervention to improve over time.
Q2) Thinking about your university, what kinds of issues make it so difficult for the administration to manage data?
Q3) Your company decides to keep copies of your invoices on CDs. You decide the safest place to store them is in your company's basement since it is secure and people rarely go down there. When you get audited, you find the CDs got ruined during a recent rainstorm when the basement got flooded; you don't have access to the information for your audit. This is an example of _______.
A)Data degradation
B)Data integrity failure
C)Data rot
D)Low data quality
Q4) How could the movie industry put Big Data to use?
Q5) Big Data _____________ the same thing as large amounts of traditional data.
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Chapter 6: Telecommunications and Networking
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Q1) Cuban citizens primarily have access to _____________.
A)an extranet
B)an intranet
C)the internet
D)nothing internet-related
Q2) Lycos is an example of a________________ portal.
A)Affinity
B)Commercial
C)Corporate
D)Industrywide
Q3) _____________ is an advantage of twisted-pair wire.
A)Difficult to tap
B)Higher bandwidth
C)Inexpensive
D)Less susceptible to electromagnetic interference
Q4) Search engines use indexes created by web _________ to provide fast searches.
A)crawlers
B)indexers
C)searchers
D)users
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Chapter 7: E-Business and E-Commerce
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Sample Questions
Q1) _____________________________ organizations are physical and digital.
Q2) Pure-play organizations are another name for _____________ organizations.
Q3) A ______________ is ideal for micropayments.
A)Credit card
B)Person-to-person payment
C)Smart card
D)Stored-value money card
Q4) ___________ is NOT fighting the FlightCar startup.
A)Airports
B)Local lobbyists
C)The city of San Francisco
D)Relay-Rides
Q5) The sell-side marketplace is similar to the _________ model.
A)B2C
B)B2G
C)C2B
D)C2C
Q6) Channel conflict is a major problem for brick-and-mortar organizations.
A)True
B)False
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Chapter 8: Wireless, Mobile Computing, and Mobile Commerce
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Sample Questions
Q1) The Internet of Things is also called the _______.
A)Industrial Everywhere Internet
B)Internet of Anything
C)Internet of Everything
D)M2M Communication
Q2) NFC is an example of ______________ wireless networks.
A)Long-range
B)Medium-range
C)Short-range
D)Wide-area
Q3) Which of the following is NOT a major threat to wireless networks?
A)eavesdropping
B)tapping
C)rogue access points
D)radio-frequency jamming
Q4) Wireless means communication is occurring without wires.
A)True
B)False
Q6) ________________ satellites move rapidly relative to a point on the Earth. Page 10
Q5) ____________________ are an underlying technology of the Internet of Things.
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Chapter 9: Social Computing
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Sample Questions
Q1) Which of the following is FALSE of Weibo?
A)It is exactly like Twitter, except it is in China.
B)It has a much larger market penetration in China than Twitter does in the US.
C)It has a 140 character limit like Twitter but also allows users to add pictures, videos, and hyperlinks.
D)It enables users to watch videos and view pictures seamlessly instead of clicking on hyperlinks like Twitter.
Q2) In the "Trip to Europe: Cancelled" case, the daughter's post on Facebook
A)was considered retaliation, so the court reversed the ruling
B)was generic enough that it had no impact on the court's ruling
C)was a violation of the confidentiality agreement, but it still wasn't bad enough to have an impact on the ruling
D)was a violation of the confidentiality agreement, so the court reversed the ruling
Q3) Zipcar is a type of peer-to-peer shopping model.
A)True
B)False
Q4) Conversational marketing helps with the marketing process of _____________.
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Chapter 10: Information Systems Within the Organization
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Q1) Which of the following is NOT a requirement of TPSs?
A)Have to efficiently handle large variations in volumes of data
B)Must maximize downtime
C)Must ensure overlapping updates can't occur
D)Must record results accurately and securely
Q2) Which of the following is NOT an example of an industry that uses yield management systems?
A)Airline
B)Automobile
C)Hotel
D)Theater
Q3) General Motors decided _________ was a better strategy because ____________.
A)insourcing; IT specialty companies can deliver technology that is cheaper
B)insourcing; GM can deliver technology that is better aligned to its unique needs
C)outsourcing; IT specialty companies can deliver technology that is cheaper
D)outsourcing; GM can deliver technology that is better aligned to its unique needs
Q4) The ___________________________ process originates in the warehouse department and ends in the accounting department.
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Chapter 11: Customer Relationship Management and Supply Chain Management
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Q1) How do SCM systems improve supply chain visibility? You should include the structure and components of a supply chain, the different flows along the supply chain, and problems along the supply chain in your answer. Evaluate how a company like Walmart, known for their SCM systems, is so successful.
Q2) In the ______________ component of SCM, the organization should manage the logistics process.
A)Deliver
B)Make
C)Plan
D)Source
Q3) CRM helps address which of Porter's Five Forces?
A)Buyer power
B)Rivalry
C)Supplier power
D)Threat of substitutes
Q4) ___________________________ CRM systems provide effective and efficient interactive communication with the customer throughout the entire organization.
Q5) ______________________ is where sourcing or procurement from external suppliers occurs.
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Chapter 12: Business Analytics
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Sample Questions
Q1) Reality mining is data mining that uses GIS and GPS together.
A)True
B)False
Q2) Small companies typically use _______ for their BI.
A)Dashboards
B)Data mining
C)Data visualization
D)Excel
Q3) A major issue facing Cardlytics is ________.
A)Cost
B)Integration
C)Privacy
D)Training
Q4) BI answers the question _________________
A)What will happen if these trends continue?
B)What will happen next?
C)Where is the problem?
D)Why is this happening?
Q5) ____________________ control is executing specific tasks efficiently and effectively.
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Chapter 13: Acquiring Information Systems and Applications
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Q1) You are a sales manager at ABC Corp. Your company decides to implement a new order entry management system using the SDLC. What is your role in this process? Now assume you are an IT employee; what is your role in the process?
Q2) Purchasing a prewritten application involves writing ___________ computer code.
A)a little
B)a lot of
C)all new
D)no
Q3) Avon developed an order management system with the help of ________.
A)Amazon
B)Apple
C)Google
D)SAP
Q4) Which of the following is FALSE of app building?
A)Online tools offer ready-made templates.
B)People can take crash courses in computer programming.
C)Professionals on contract are fairly inexpensive and are the best option.
D)There are programs that teach people how to code apps.
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Chapter 14: Technology Guide 1 : Hardware
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Sample Questions
Q1) Which of the following is secondary storage?
A)Cache memory
B)ROM
C)Registers
D)SSDs
Q2) _____________________ storage temporarily stores data and program instructions during processing.
Q3) Which of the following is NOT an advantage of solid state drives over hard drives?
A)Cost
B)Heat production
C)Power use
D)Speed
Q4) ________________ technologies accept data and instructions and convert them to a form that the computer can understand.
A)Input
B)Primary
C)Output
D)Secondary
Q5) List, describe, and provide an example of the six types of hardware.
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Chapter 15: Technology Guide 2 : Software
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Q1) ________________________________ is a group of programs with integrated functions that has been developed by a vendor and is available for purchase in a prepackaged form.
A)A GUI
B)A software suite
C)Personal application software
D)Speech-recognition software
Q2) ___________ speech-recognition software interprets human speech one word at a time.
A)Continuous
B)Conversational
C)Discrete
D)Interpretation
Q3) Microsoft's "Clippy" was an example of __________.
A)a GUI
B)a social interface
C)application software
D)operating system software
Q4) What is piracy? Why is piracy such a huge problem today?
Q5) Open-source software is available at __________ cost to developers and users.
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Chapter 16: Technology Guide 3 : Fundamentals of
Relational Database Operations
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Sample Questions
Q1) _______ describes how data should look on a web site; ______ describes data being exchanged between business partners.
A)EDI; HTML
B)EDI; XML
C)HTML; XML
D)XML; HTML
Q2) Do you think the benefits of cloud computing outweigh the risks? Why or why not? Under what circumstances would you be willing to use cloud computing?
Q3) With ____________, the customer manages applications, data, and the operating system while the vendor manages the servers, virtualization, storage, and networking.
A)DaaS
B)IaaS
C)PaaS
D)SaaS
Q4) Cloud computing poses a major threat to ___________________________ because the providers control, and thus lawfully or unlawfully monitor, the data and communication stored between the user and the host company.
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Chapter 17: Technology Guide 4 : Intelligent Systems
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Q1) Genetic algorithms are most often utilized in the __________ department.
A)Accounting
B)Customer service
C)Human resources
D)Operations
Q2) ________ agents search for information and display it to users.
A)Information
B)Monitoring and surveillance
C)Personal
D)User
Q3) Genetic algorithms help find and evaluate solutions intelligently.
A)True
B)False
Q4) Neural networks usually involve a _______ number of processors operating in _____.
A)large; parallel
B)large; real-time
C)small; parallel
D)small; real-time
Q5) How does Google utilize intelligent systems?
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