Information Systems for Managers
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Course Introduction
Information Systems for Managers explores the role of information systems in modern organizations, emphasizing how technology supports managerial decision-making, strategic planning, and organizational processes. The course covers foundational concepts in information systems, including hardware, software, databases, and networking, while addressing contemporary topics such as cybersecurity, data analytics, and enterprise resource planning. Students learn how to leverage information systems to improve productivity, streamline operations, and gain a competitive advantage. Through case studies and practical applications, the course equips managers with the knowledge to align technological solutions with business objectives and navigate the challenges of digital transformation.
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Using MIS 10th Edition by David M. Kroenke
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Chapter 1: The Importance of Mis
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Sample Questions
Q1) A good information system is one that provides the users with more information than what is required.
A)True
B)False
Answer: False
Q2) An operating system like Windows or Linux is an example of the ________ component of an information system.
A) software
B) hardware
C) tangible
D) physical
E) virtual
Answer: A
Q3) ________ is most likely to be outsourced to the lowest bidder.
A) Ability to experiment
B) Routine skill
C) Ability to collaborate
D) Abstract reasoning skill
E) Systems thinking
Answer: B
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Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Team roles, responsibilities, and authorities are established during the ________ phase of a project.
A) starting
B) planning
C) doing
D) evaluating
E) maintenance
Answer: A
Q2) ________ communication occurs within a team when all team members meet at the same time.
A) Synchronous
B) Asynchronous
C) Virtual
D) Unidirectional
E) Anachronous
Answer: A
Q3) Team members need not continually check the SharePoint task list for new tasks.
A)True
B)False
Answer: True
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Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) Define the primary activities in a generic value chain.
Answer: The primary activities in a generic value chain are as follows:
(1) Inbound logistics-It is the receiving, storing, and disseminating of inputs to the products.
(2) Operations/manufacturing-It is the transforming of inputs into the final products.
(3) Outbound logistics-It is the collecting, storing, and physically distributing of the products to buyers.
(4) Sales and marketing-It is defined as inducing buyers to purchase the products and providing a means for them to do so.
(5) Customer service-It is defined as assisting customers' use of the products and thus maintaining and enhancing the products' value.
Q2) The total margin of the value chain is the difference between the total value added and the total costs incurred.
A)True
B)False
Answer: True
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5
Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) Carter is the Web designer for an open source project. He has created a program that facilitates the easy collation of data for a large-scale logistics firm. Which of the following is True of the source code for Carter's program?
A) It is less stable and platform dependent.
B) It is available to the public.
C) It is highly protected and obtained only by having a license.
D) It is available only to carefully vetted contractors.
E) It cannot be compiled.
Q2) A ________ is equivalent to 1,024 kilobytes.
A) gigabyte
B) kilobyte
C) terabyte
D) zettabyte
E) megabyte
Q3) Main memory stores the results of computations on the hard drive.
A)True
B)False
Q4) Programmers are not allowed to alter or add to an open source code.
A)True
B)False
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Chapter 5: Database Processing
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Sample Questions
Q1) The easiest time to change the database structure is after the data modeling stage.
A)True
B)False
Q2) The process of normalization constructs tables such that every table has a
A) one-to-one relationship between entities
B) single theme
C) foreign key
D) specialized graphical query
E) minimized metadata footprint
Q3) Identify an open source DBMS product.
A) MySQL
B) DB2
C) Access
D) Oracle Database
E) TableOS
Q4) Explain the role of users in the database development process.
Q5) Describe entities in the context of data models.
Q6) What is database administration?
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Chapter 6: The Cloud
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Q1) Zapstreet is a stock brokering firm. Its employees use a private network within the organization to communicate with each other regarding stock prices and trading accounts. Zapstreet's network is an example of a(n) ________.
A) Ethernet
B) intranet
C) cloud
D) server
E) WLAN
Q2) ________ are programs that run on a server-tier computer and manage traffic by sending and receiving Web pages to and from clients.
A) Web servers
B) Web browsers
C) Server farms
D) Server racks
E) VPNs
Q3) The committee that addresses LAN standards is called IEEE 802 Committee.
A)True
B)False
Q4) What are content delivery networks? Discuss some of its uses.
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Chapter 7: Processes, Organizations, and Information Systems
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Q1) Which of the following is performed by enterprise application integration?
A) It duplicates the data because each application has its own database.
B) It connects system "islands" via a new layer of software.
C) It prevents a gradual move to ERP.
D) It prevents existing applications from communicating and sharing data.
E) It prevents data loss.
Q2) Identify the top two ERP vendors.
A) Infor and SAP
B) SAP and Oracle
C) Microsoft Dynamics and Infor
D) Microsoft Dynamics and SAP
E) Sage and Microsoft Dynamics
Q3) Product and brand management is a process concerning the sales and marketing department.
A)True
B)False
Q4) Explain the nature of the database component of an Enterprise Resource Planning (ERP) solution
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Q5) Define workgroup processes, enterprise processes, and inter-enterprise processes.
Chapter 8: Social Media Information Systems
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Sample Questions
Q1) Connection data is data about relationships.
A)True
B)False
Q2) Which of the following is an example of an analytical tool?
A) Facebook Page Insights
B) WinRunner
C) FileMaker Pro
D) Pidgin
E) SatWaitGo
Q3) Deleting content on user-generated content sites should be reserved for contributions that criticize a firm's products or services.
A)True
B)False
Q4) Define social media and social media information systems. Name the three SMIS organizational roles.
Q5) The primary risk of peer-to-peer support in social media and customer service is loss of privacy.
A)True
B)False
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) ________ is the process of obtaining, cleaning, organizing, relating, and cataloging source data.
A) Data entry
B) Data acquisition
C) Data mining
D) Data encryption
E) Data scrubbing
Q2) Which of the following is an example of a measure in an OLAP report?
A) customer type
B) purchase date
C) sales region
D) average cost
E) customer location
Q3) ________ is the application of statistical techniques to find patterns and relationships among data for classification and prediction.
A) Data optimization
B) Database normalization
C) Data mining
D) Data warehousing
E) Data clustering
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Chapter 10: Information Systems Security
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Sample Questions
Q1) What is key escrow?
Q2) Email spoofing is a synonym for ________.
A) hacking
B) phishing
C) usurping
D) sniffing
E) baiting
Q3) ________ present(s) the largest risk for an organization's infrastructure loss.
A) Employees' dissatisfaction
B) Natural disasters
C) Hackers
D) Competitors
E) Electromagnetic pulse weapons
Q4) In the context of malware protection, the program code that causes the unwanted actions is called the ________.
A) payload
B) kernel
C) bot herder
D) key escrow
E) bundler
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Chapter 11: Information Systems Management
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Sample Questions
Q1) How does outsourcing facilitate risk reduction?
Q2) List any four responsibilities of users of information systems (IS).
Q3) The structure of the information systems (IS) department remains constant across organizations.
A)True
B)False
Q4) List the major functions of the information systems (IS) department.
Q5) The ________ is the representative for information systems (IS) and information technology (IT) issues within the executive staff who provides the IS perspective during discussions of problem solutions, proposals, and new initiatives.
A) chief operating officer
B) chief technology officer
C) chief information officer
D) chief executive officer
E) chief information security officer
Q6) Information technology (IT) must be placed into the structure of information systems (IS) before an organization can use it.
A)True
B)False
Page 13
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Chapter 12: Information Systems Development
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Sample Questions
Q1) Business process management applies only to commercial, profit-making organizations.
A)True
B)False
Q2) Which of the following is True of scrum?
A) It was developed to overcome the problems that occur when using the Business Process Modeling Notation (BPMN).
B) It does not adapt to change easily.
C) It is generic enough to be used for the development of business processes, information systems, and applications.
D) Its work periods are usually three months or longer.
E) It produces error free systems.
Q3) The activities in a business process often involve information systems.
A)True
B)False
Q4) Information systems and business processes are synonymous terms.
A)True
B)False
Q5) Define technical feasibility and organizational feasibility.
Q6) What are the tools used when planning information systems (IS) projects?
Page 14
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