Information Systems for Managers Review
Questions
Course Introduction
Information Systems for Managers explores the strategic role of information systems in business organizations, emphasizing how technology supports decision-making, business processes, and competitive advantage. The course covers fundamental concepts such as data management, enterprise resource planning, digital transformation, cybersecurity, and the ethical implications of technology use in organizations. Through case studies and practical applications, students learn how managers can effectively leverage information systems to solve problems, enhance productivity, and lead organizations in a rapidly evolving digital landscape.
Recommended Textbook
Business Driven Information Systems 3rd Candian Edition by Paige Baltzan
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12 Chapters
1504 Verified Questions
1504 Flashcards
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Page 2
Chapter 1: Business Information Systems
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146 Verified Questions
146 Flashcards
Source URL: https://quizplus.com/quiz/52964
Sample Questions
Q1) Which of the following represents the relationship between functional areas in a business?
A) Independent
B) Autonomous
C) Interdependent
D) Self-sufficient
Answer: C
Q2) Which of the following statements is true?
A) IS equals business success
B) IS equals business innovation
C) IS represents business success and innovation
D) IS enables business success and innovation
Answer: D
Q3) The Five Forces Model,the _________,and value chain analysis are all methods by which organizations can assess their competitive advantage.
Answer: Three Generic Strategies
Q4) The _________,the three generic strategies,and value chain analysis are all methods by which organizations can assess their competitive advantage.
Answer: Five Forces Model
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Chapter 2: A Brave New Connected World
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Describe the three capabilities commonly offered by an EIS.
Answer: (1)Consolidation involves the aggregation of information and features simple roll-ups to complex groupings.
(2)Drill-down enables users to get details,and details of details.
(3)Slice-and-dice looks at information from different perspectives.
Q2) Which company used BPR to change its industry by implementing a mobile claims process?
A) Saab
B) Progressive Insurance
C) Trek
D) Charles Schwab
Answer: B
Q3) __________ logic is a mathematical method of handling imprecise or subjective information.
Answer: Fuzzy
Q4) __________________ stored in transaction processing systems are often used to source the data and information contained in decision support and executive information systems.
Answer: Data
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Chapter 3: E-Business and Mobile Business
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) An e-business model is an approach to conducting electronic business on the Internet.
A)True
B)False
Answer: True
Q2) The WWW is a global _________ system that uses the Internet as its transport mechanism.
Answer: Hypertext
Q3) What is an electronic marketplace?
A) Interactive business communities providing a central market space where multiple buyers and sellers can engage in e-business activities
B) Version of a retail store where customers can shop at any hour of the day without leaving their home or office
C) Serves as a gateway through which a visitor can access other e-shops
D) None of the above
Answer: A
Q4) ___________ cost is an e-business benefit.
Answer: Decreased
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5
Chapter 4: Decisions and Processes
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) Production and materials management is a core ERP component.
A)True
B)False
Q2) Workers at Shell Canada's refineries find the new ERP system complex and difficult to search for information.
A)True
B)False
Q3) Enterprise resource planning ____________ all departments and functions through an organization into a single IT system so that employees can make enterprise-wide decisions by viewing enterprise-wide information on all business operations.
Q4) Successful ERP projects share all of the following basic attributes except:
A) Overall fit
B) Custom made
C) Proper business analysis
D) Solid implementation plans
Q5) _____________ ERP components are the traditional components included in most ERP systems and they primarily focus on internal operations.
Q6) ___________ vendors also provide SCMr.
Page 6
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Chapter 5: Technical Fundamentals
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89 Verified Questions
89 Flashcards
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Sample Questions
Q1) Which of the following would an organization choose if it wanted to focus on transportation effectiveness?
A) Ship its products directly to its customers
B) Ship its products to a distributor that ships the products to customers
C) Ship its products to a distributor by air only
D) Ship its products to a distributor by boat only
Q2) Being the low-cost producer always guarantee profitability and success.
A)True
B)False
Q3) Managers can use information systems to heavily influence __________________ decisions including productivity,costs,flexibility,quality,and customer satisfaction.
Q4) While developing an operations strategy,management needs to consider the following factor.
A) the level of technology that is or will be available,
B) the required skill levels of the workers,
C) the degree of vertical integration, in terms of the extent to which outside suppliers are used.
D) All of the above.
Q5) Describe the fastest growing components of SCM systems.
Page 7
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Chapter 6: Systems Development and Project Management
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) CRM _________ systems help organizations identify their customers across applications.
Q2) Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?
A) Sales management system
B) Contact management system
C) Opportunity management system
D) Sales force automation system
Q3) _____________________ to deliver CRM applications will continue to be a major trend,as will the use of analytical tools and the availability of mobile CRM application offerings
Q4) CRM systems can replace more traditional forms of CRM
A)True
B)False
Q5) ___________ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.
Q6) Summarize the future of customer relationship management.
Q7) Cross-selling is selling _________ products or services to a customer.
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Chapter 7: Enterprise Architecture and Security
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) A key idea within data warehousing is to take data from multiple platforms/technologies and place them in a common location that uses a common querying tool.
A)True
B)False
Q2) What directly accesses a database?
A) Accounting system users
B) DBMS
C) Finance system users
D) All of the above
Q3) All of the following are advantages of database-stored information,except:
A) Increased flexibility
B) Increased performance
C) Increased information redundancy
D) Increased information integrity
Q4) Information are raw facts that describe the characteristics of an event.
A)True
B)False
Q5) Data warehousing is about extending the transformation of data into _________.
Q6) The best way to communicate information is via ______________.
9
Q7) Explain the primary difference between a database and a data warehouse.
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Chapter 8: Quality Data and Business Intelligence
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) 29.Bell Canada's Market Knowledge Centre (MKC)portal is a form of "push" technology because it:
A)alerts the end-user of new material matching his/her profile of interest.
B)requires the end-user to constantly check for updates.
C)requires the end-user to constantly provide updates.
D)All of the above.
Q2) What provides tools to manage the creation,storage,editing,and publication of information in a collaborative environment?
A) Content management system
B) Groupware system
C) Workflow management systems
D) Knowledge management system
Q3) Which of the following is the top reason why organizations launch knowledge management systems?
A) Develop new products or services
B) Reduce costs
C) Improve customer retention and/or satisfaction
D) Increase profits or revenues
Q4) Identify the different ways in which companies collaborate using technology.
Q5) List and describe the advantages of groupware systems.
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Chapter 9: Enterprise Information Systems: ERP and SCM
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) What is the legal protection afforded an expression of an idea,such as a song,video game,and some types of proprietary documents?
A) Ethics
B) Intellectual property
C) Copyright
D) Fair Use Doctrine
Q2) Information privacy is about the prevention of collecting and sharing personal information.
A)True
B)False
Q3) Which of the following describes ePolicies?
A) The assurance that messages and data are available only to those who are authorized to view them.
B) Policies and procedures that address the ethical use of computers and Internet usage in the business environment
C) The right to be left alone when you want to be, to have control over your own personal possessions, and not to be observed without your consent
D) The principles and standards that guide our behaviour toward other people
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11
Chapter 10: Enterprise Information Systems: CRM and Collaboration Systems
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) What is a common approach using the professional expertise within an organization to develop and maintain the organization's information technology systems?
A) Insourcing
B) Outsourcing
C) Business process outsourcing
D) Offshore outsourcing
Q2) Summarize the different software development methodologies.
Q3) Another agile methodology,____________________ uses small teams to produce small pieces of deliverable software using sprints,or 30-day intervals,to achieve an appointed goal.
Q4) Iterative development consists of a series of tiny projects.
A)True
B)False
Q5) Which of the following is a business-related consequence of failing software?
A) Decrease productivity
B) Damage to brand reputation
C) Incur liabilities
D) All of the above
Q6) ________________ development consists of a series of tiny projects.
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Chapter 11: Ethics,Privacy,Social Media and Future Trends
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85 Verified Questions
85 Flashcards
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Sample Questions
Q1) What includes the plans for how an organization will build,deploy,use,and share its data,processes,and IT assets?
A) Enterprise architect
B) Data architecture
C) Enterprise architecture
D) Infrastructure architecture
Q2) What type of backup strategy would you recommend to an organization that deals with small amounts of non-critical information?
A) Hourly
B) Daily
C) Weekly
D) All of the above
Q3) List and describe the five characteristics of a solid infrastructure architecture.
Q4) One of the ____________________ of the cloud computing approach is the loss of control over the applications that are used.
Q5) Discuss three architecture trends that are quickly becoming requirements for all businesses.
Q6) Distinguish between open system and open source.
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Chapter 12: About the Modules
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74 Verified Questions
74 Flashcards
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Sample Questions
Q1) Explain how a wireless device can help an organization perform business anywhere,anyplace,anytime.
Q2) Which of the following is not a characteristic of what could happen to VoIP Traffic?
A) Intercepted
B) Captured
C) Modified
D) Codified
Q3) Which network technology will take mobile communication another step up to integrate radio and television transmissions,and to consolidate the world's phone standards into one high-speed technology?
A) 2G
B) 3G
C) 4G
D) 5G
Q4) Which is not a common GIS use?
A) Digital phone calls
B) Mapping densities
C) Information alerts
D) Finding what is nearby
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