Information Systems for Managers
Question Bank
Course Introduction
This course introduces managers to the foundational concepts, technologies, and best practices of information systems within contemporary organizations. Emphasizing the strategic role of information systems, the course explores how digital tools, data, and integrated platforms can be leveraged for decision-making, competitive advantage, and operational efficiency. Topics include information system types, digital transformation, data management, enterprise resource planning (ERP), systems development, cybersecurity, and ethical considerations. Students will analyze real-world cases to understand the alignment of information systems with organizational goals and develop skills to manage IT resources effectively within diverse business contexts.
Recommended Textbook Information Systems in Organizations People Technology and Processes 1st Edition by Wallace
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12 Chapters
1392 Verified Questions
1392 Flashcards
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Chapter 1: Information Systems and People
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Sample Questions
Q1) A news agency requires an immediate account of the casualties in an airplane accident for a news alert. In this situation, a quick, approximate report is more valuable than a detailed, accurate report that requires considerable time to gather.
A)True
B)False
Answer: True
Q2) Which of the following led to tighter standards for accounting practices, particularly in banking, and demanded more transparency and reporting?
A) the global financial crisis of 2009
B) the popularity of net-banking
C) the great depression
D) increasing rates of e-commerce frauds
Answer: A
Q3) Analysts can use software to simulate business processes and conduct "what if" experiments to find innovative approaches that leverage the power of information systems.
A)True
B)False
Answer: True
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Page 3
Chapter 11: Systems Development and Procurement
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Sample Questions
Q1) An early form of business process management, which was developed as a means to make sweeping changes, eliminating all processes that did not add value was known as ________.
A) business process reengineering
B) business process mapping
C) business process automation
D) business process modeling
Answer: A
Q2) ________ is the first step in the systems development life cycle which defines the business need for the project, assesses its importance to the company, and determines whether the project is feasible.
A) Testing
B) Planning
C) Maintenance
D) Development
Answer: B
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4
Chapter 12: Project Management and Strategic Planning
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120 Flashcards
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Sample Questions
Q1) ________ track progress from start to finish, pinpointing any deviations from the plan.
A) Initiating processes
B) Executing processes
C) Planning processes
D) Monitoring and controlling processes
Q2) The critical path in a Gantt chart is the shortest path through the project and identifies those tasks that can be delayed without affecting the finish date.
A)True
B)False
Q3) ________ is a structured approach for the transition employees must make as they switch from their existing work processes to new ones.
A) Change management
B) Total quality management
C) Project portfolio management
D) Business process management
Q4) What are the essential characteristics that a project manager should possess?
Q5) What is a program management office?
Q6) Discuss the acceptable-use policy.
Page 5
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Chapter 2: Information Systems and Strategy
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Sample Questions
Q1) Which of the following is an example of a disruptive innovation?
A) LCD monitors replaced CRT monitors in televisions.
B) Apple launched iPhone 4 replacing iPhone 3.
C) Ford introduced small cars for the middle class.
D) Land Rover markets most of its four-wheel drives in high-altitude regions.
Q2) Explain various competitive strategies in business, with examples.
Q3) Which of the following companies will have the highest buying power?
A) a company that sells agricultural products procured from numerous farmers
B) a firm that is an exclusive dealer for an automotive company
C) a bank that borrows from the Federal Reserve
D) a company that procures IT services from a large software company
Q4) The ecosystem in which a company is embedded is a(n) ________.
A) natural community that is restricted to the members of its value chain
B) economic community that includes related industries
C) economic community that focuses entirely on the company and its immediate competitors
D) community constituted by markets that are not related to the company
Q5) Explain the importance of IT for nonprofit organizations.
Q6) What is a disruptive innovation? How is it different from sustaining technologies?
Page 6
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Chapter 3: Information and Communications
Technologies: The Enterprise Architecture
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115 Verified Questions
115 Flashcards
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Sample Questions
Q1) A wireless router has a wired connection to the network and sends radio signals from the antennae.
A)True
B)False
Q2) Which of the following types of utility software makes deleted files completely unrecoverable?
A) shredder software
B) recovery software
C) disk defragmenter software
D) compression software
Q3) Companies felt the need for virtualization because mainframe computers
A) required too many specialized professionals
B) were very unstable
C) often wasted resources
D) required expensive software
Q4) Which of the following is an example of peer-to-peer network?
A) Mozilla Firefox
B) BitTorrent
C) Microsoft Office
D) Google Docs
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Chapter 4: Managing Information Resources with Databases
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Sample Questions
Q1) An integrated collection of information that is logically related and stored in such a way as to minimize duplication and facilitate rapid retrieval is called a ________.
A) data warehouse
B) data dictionary
C) data definition
D) database
Q2) How are databases used across organizational boundaries? Illustrate with an example.
Q3) What is a database? Why is it a better system of information organization compared to a file processing system?
Q4) In a clinic, each visiting physician maintains a spreadsheet with the name, work phone number, mobile number, and email of the clients. These individual spreadsheets are then compiled into one sheet. This would be an example of which type of information?
A) unstructured information
B) semi-structured information
C) structured information
D) secure information
Q5) How did Cuong Do manage the sudden explosion of visitors to YouTube?
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Chapter 5: Information Systems for the Enterprise
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Sample Questions
Q1) What are the capabilities of call center software?
Q2) Attracting new customers is often more difficult and expensive than retaining existing ones.
A)True
B)False
Q3) Nonprofits need additional modules for their financial systems to track and manage grants and gifts from foundations or individuals.
A)True
B)False
Q4) Which of the following is NOT a part of the Supply Chain Operations Reference (SCOR)?
A) sourcing raw-materials
B) delivering products or services
C) providing customer support
D) planning and strategizing
Q5) A Core Human Capital Management application is responsible for ________.
A) tracking employees' attendance and activities
B) handling E-recruitment and position applications
C) tracking employees' demographic information
D) handling promotions and compensation management
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Chapter 6: The Web and E-Commerce
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Sample Questions
Q1) The website of Vogue, a hair and beauty salon chain, allows visitors to upload their photographs and try virtual hairstyles and virtual makeovers, as well as locate nearby salons. In this example, the primary web goal of the salon is to ________.
A) inform or entertain the audience
B) influence the audience
C) sell products or services
D) facilitate product comparison
Q2) What is the Adwords program?
Q3) Which of the following elements of website usability describes how quickly a user performs tasks after learning the site's basic design measures?
A) ease of learning
B) efficiency
C) memorability
D) error rates
Q4) Which of the following factors would improve the web accessibility of a site?
A) using fixed text sizes
B) creating text-only alternative versions for devices such as PDA
C) creating very tiny clickable areas
D) implementing forms that require a mouse click
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Chapter 10: Ethics, Privacy, and Security
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Sample Questions
Q1) Which of the following is an advantage of online anonymity?
A) It removes the fear of accountability that makes people feel responsible for their own actions.
B) It helps in the prosecution of spammers, astroturfers, and other cyber criminals.
C) It helps people participate in face-to-face meetings where they reveal personal details without fear of disclosure.
D) It protects corporate whistleblowers and political activists in oppressive regimes.
Q2) Biometric identifiers refer to something the user knows, such as a user ID, password, PIN, or answer to a security question.
A)True
B)False
Q3) Discuss the pros and cons of anonymity in the online world.
Q4) An incidence response plan is created for the purpose of ________.
A) managing discussion forums efficiently
B) responding to customers' feedback
C) avoiding chaos and missteps
D) improvising communication modes
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Chapter 7: Business Intelligence and Decision Support
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Sample Questions
Q1) Mashup is an approach to aggregating content from multiple internal and external sources on customizable web pages.
A)True
B)False
Q2) Which of the following is a characteristic of neural nets?
A) They imitate service robots on rescue missions.
B) They imitate the reasoning of a robot in decision making processes.
C) They draw from a base of knowledge about a particular subject area to come to a decision or recommendation.
D) They mimic the way a human brain works.
Q3) Which of the following is an accurate definition of the web metric "unique visitors"?
A) the number of first time visitors to a site
B) the number of repeated visitors to a site
C) the number of visitors who could not access a site
D) the expected number of visitors during a day
Q4) Stickiness refers to how frequently users move from one related site to another.
A)True
B)False
Q5) Write a brief note on keyword advertising.
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Chapter 8: Collaborating with Technology
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Sample Questions
Q1) Which of the following functions is performed by texting?
A) enabling synchronous collaboration among users
B) creating telepresence between users
C) enabling the transfer of photos and videos
D) allowing the creation and maintenance of databases
Q2) What are the processes involved in group decision support systems?
Q3) Media richness measures how well a communication medium can provide avenues for revenue generation.
A)True
B)False
Q4) ________ is the microblogging website with the largest number of users in the world.
A) Tumblr
B) Twitter
C) Flickr
D) Blogger
Q5) Wiki software requires users to know HTML in order to contribute.
A)True
B)False
Q6) What is media richness?
Page 13
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Chapter 9: Knowledge Management and E-Learning
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Sample Questions
Q1) What are the various technology and content hurdles faced in knowledge management?
Q2) In knowledge management, once the goals of a project are identified, the next step is to locate the sources.
A)True
B)False
Q3) Which of the following assets is a part of structural capital?
A) research documents
B) mentoring strategies
C) interview techniques
D) client contacts
Q4) The ________ is the person who brings together the knowledge and skills about what strategies work best for e-learning.
A) instructional designer
B) subject matter expert
C) project sponsor
D) semantic reasoner
Q5) What is knowledge management?
Q6) What are some of the challenges faced in sharing knowledge in an organization?
Q7) Discuss the key steps involved in knowledge management.
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