Information Systems for Managers
Midterm Exam
Course Introduction
Information Systems for Managers explores the strategic role of information systems in contemporary organizations, offering managers a foundational understanding of how digital technologies support business processes, decision-making, and competitive advantage. The course covers essential topics such as systems development, data management, cybersecurity, enterprise resource planning (ERP), and the integration of emerging technologies like artificial intelligence and cloud computing. Through case studies and practical examples, students learn to assess organizational needs, implement effective information systems solutions, and manage IT projects, ensuring that technology investments align with overall business objectives. The course emphasizes the ethical considerations and challenges managers face in the rapidly evolving digital landscape.
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Experiencing MIS 4th Edition by David Kroenke
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Chapter 1: The Importance of Mis
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Q1) Describe an information system.
Answer: A system is a group of components that interact to achieve some purpose.An information system (IS)is a group of components that interact to produce information.An IS is based on the five-component framework of computer hardware,software,data,procedures,and people.These five components are present in every information system-from the most simple to the most complex.
Q2) Which of the following techniques is best suited for creating memorable,strong passwords?
A)use numbers instead of special characters
B)use at least one dictionary word in the password
C)base passwords on the first letter of the words in a phrase
D)create a password that is related to your name or company name
Answer: C
Q3) A group of components that interact to achieve some purpose is referred to as a(n)________.
A)entity
B)element
C)process
D)system
Answer: D
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Chapter 2: Business Processes, Information Systems and Information
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Q1) Describe accurate information.Why is an information system providing accurate information crucial to an organisation?
Answer: Good information is accurate information,which is based on correct and complete data,and it has been processed correctly as expected.Accuracy is crucial;business professionals must be able to rely on the results of their information systems.The IS function can develop a bad reputation in an organisation if a system is known to produce inaccurate data.In such a case,the information system becomes a waste of time and money as users develop work-arounds to avoid the inaccurate data.
Q2) According to the business process modeling notation standard,the end of a business process is symbolised by a circle having a narrow border.
A)True
B)False
Answer: False
Q3) Procedures act as the bridge between the computer and human sides of the five-component framework of an IS.
A)True
B)False
Answer: False
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Chapter 3: Organisational Strategy, Information Systems and Competitive Advantage
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Q1) An information system can be part of a product,but it cannot provide support for a product or service.
A)True
B)False
Answer: False
Q2) Value chains exist in service-oriented companies.
A)True
B)False
Answer: True
Q3) According to Porter,the processes and systems in an organisation pursuing differentiation strategy must ________ to avoid negative margins.
A)develop new technologies
B)create sufficient value to cover their costs
C)increase procurement
D)provide products at lowest costs to customers
Answer: B
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Chapter 4: Hardware and Software
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Q1) The CPU loads programs into the memory as chunks.
A)True
B)False
Q2) How does open source work? How is it different from closed source projects?
Q3) What are the different categories of application programs?
Q4) A ________ is 1,024 bytes.
A)terabyte
B)kilobyte
C)gigabyte
D)megabyte
Q5) What are the two important software constraints? Explain with suitable examples.
Q6) Main memory is also called cache memory.
A)True
B)False
Q7) Which of the following is the most widely used operating system in business?
A)Unix
B)Windows
C)Linux
D)Mac OS
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Q8) What is an operating system? How is it different from an application program?
Chapter 5: Database Processing
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Q1) Bytes,which are characters of data,are grouped into rows in a database.
A)True
B)False
Q2) ________ is an international standard language that is used for processing a database.
A)Structured Query Language
B)Sybase Language
C)Dynamic HTML
D)Hypertext Markup Language
Q3) SQL stands for ________.
A)Secondary Query Language
B)Structured Query Language
C)Standard Query Language
D)Simplified Query Language
Q4) Queries in database applications present data in a structured manner using operations such as sorting,grouping,and filtering.
A)True
B)False
Q5) Define SQL.
Q6) What are the differences between a spreadsheet and a database?
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Chapter 6: The Cloud
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Q1) Before the creation of personal computers,time-sharing vendors provided slices of computer time on a use-fee basis.
A)True
B)False
Q2) What is infrastructure as a service (IaaS)?
Q3) Explain how platform as a service (PaaS)works.
Q4) Which of the following is true of Web services?
A)They are programs that comply with Web service standards and can only run as an independent program.
B)They are SOA-designed programs that comply with Web service standards.
C)They are programs that comply with IEEE 802.3 protocol standard and cannot be used for cloud processing.
D)They can be used only with other programs from the same vendor.
Q5) What is a VPN and how does it work?
Q6) Cloud vendors do not benefit from economies of scale.
A)True
B)False
Q7) Why is the term "pooled" used to describe the cloud?
Q8) What is the cloud?
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Chapter 7: Organisations and Information Systems
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Q1) EAI is used to forecast sales and to create manufacturing plans to meet those forecasts.
A)True
B)False
Q2) The last phase of the customer life cycle is relationship management.
A)True
B)False
Q3) ________ is the worldwide leader of ERP vendors.
A)EAI
B)SCM
C)SAP
D)TQM
Q4) ERP was originally used in the ________ domain.
A)accounting
B)human resources
C)manufacturing
D)customer support
Q5) Information silos can result in increased cost for an organisation.
A)True
B)False
Page 9
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Chapter 8: Social Media Information Systems
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Q1) Employees who contribute to and manage social networking sites will generate direct labour costs.
A)True
B)False
Q2) What is social CRM?
Q3) Which of the following statements is true of social capital?
A)The strength of a relationship between two entities is determined by the number of relationships of each entity.
B)Social capital does not depreciate.
C)Using relationships in social networks to influence decision makers decreases the value of social capital.
D)When a user creates content for an organisation,the strength of the relationship increases.
Q4) What is the difference between traditional CRM and social CRM?
Q5) Explain the software component of social media information systems (SMIS)with respect to each of the three organisational roles.
Q6) What are the six characteristics of Enterprise 2.0?
Q7) How does social capital add value?
Q8) What are social media sponsors?
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Chapter 9: Business Intelligence Systems
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Q1) ________ is an open-source program supported by the Apache Foundation that manages thousands of computers and implements MapReduce.
A)Apache Wave
B)Linux
C)BigData
D)Hadoop
Q2) Data analysts who work with data warehouses are not usually experts in a given business function.
A)True
B)False
Q3) Facts about data,such as its source,format,assumptions,and constraints,are called metadata.
A)True
B)False
Q4) What is clickstream data?
Q5) Explain the functions of a data warehouse.
Q6) Explain supervised data mining.
Q7) Explain the curse of dimensionality.
Q9) What is BigData? Page 11
Q8) Differentiate between static reports and dynamic reports.
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Chapter 10: Information Systems Development
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Q1) The ________ approach is the classical process used to develop information systems.
A)extreme programming (XP)
B)object-oriented design (OOD)
C)systems development life cycle (SDLC)
D)rapid application development (RAD)
Q2) Plunge installation is sometimes called direct installation.
A)True
B)False
Q3) The process of creating and maintaining information systems is called ________.
A)systems development
B)systems acquisition
C)systems design
D)systems definition
Q4) Systems development is easy and risk-free.
A)True
B)False
Q5) Explain the importance of the requirements analysis phase of the SDLC.
Q6) What are the five phases of the systems development life cycle (SDLC)?
Q7) Explain how diseconomies of scale can affect systems development.
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Chapter 11: Information Systems Management
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Q1) Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.
Q2) Which of the following is true of the alignment between information systems and organisational strategies?
A)Information systems must evolve with the changes made in the organisational strategies.
B)Maintaining the alignment between information systems and strategies is a final process.
C)The information systems infrastructure can be easily influenced by the strategic changes.
D)Integrating different information systems applications with organisational strategies is inexpensive.
Q3) The ________ group investigates new information systems and determines how the organisation can benefit from them.
A)outsourcing relations
B)operations
C)technology
D)development
Q4) What is the typical structure of an organisation's IS department?
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Chapter 12: Information Security Management
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Q1) The creation of backup copies of database contents ensures the protection of the database.
A)True
B)False
Q2) With asymmetric encryption,two different keys are used for encoding and decoding a message.
A)True
B)False
Q3) Pretexting occurs when someone deceives by pretending to be someone else.
A)True
B)False
Q4) Describe the terms phishing,spoofing,and sniffing.
Q5) How can data safeguards protect against security threats?
Q6) A person should preferably use the same password for different sites so as to avoid confusion.
A)True
B)False
Q7) Spoofing is a technique for intercepting computer communications.
A)True B)False
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Chapter 13: Collaboration Information Systems for Decision
Making, Problem Solving and Project Management
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Q1) The first and most important task for a problem-solving collaborative group is defining the problem.
A)True
B)False
Q2) Hanna,a project manager at Rinehart,Inc. ,adds additional resources to a new project that has insufficient resources to meet its tight schedules.In this case,Hanna is in the ________ phase of project management.
A)doing
B)starting
C)planning
D)finalising
Q3) Which of the following guidelines must be followed for providing and receiving critical feedback?
A)avoid suggestions
B)give specific details
C)dominate the group
D)make personal comments
Q4) Explain the three primary criteria for successful collaboration.
Page 16
Q5) Explain the four phases of project management.
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Chapter 14: Collaboration Information Systems for Student Projects
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Q1) At time zero,a minimal collaboration tool set gives the most capability.
A)True
B)False
Q2) In a ________,one person creates a list of questions to which other users respond.
A)team survey
B)discussion forum
C)webinar
D)multiparty text chat
Q3) Systems that provide version management track changes to documents and provide features and functions to accommodate concurrent work.
A)True
B)False
Q4) A minimal collaboration tool set gives the user a considerable competitive advantage as a professional.
A)True
B)False
Q5) The degree of version management is very high in email attachments.
A)True
B)False
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Chapter 15: Mobile Systems
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Q1) State the primary characteristics of a quality mobile application.
Q2) Which of the following development languages is used in native mobile applications?
A)HTML5
B)JavaScript
C)CSS3
D)Objective-C
Q3) ________ languages can be used to create difficult,complex applications,and,if used properly,will result in high-performance code that is easy to alter when requirements change.
A)Object-oriented
B)Hardware description
C)Assembly
D)Data-oriented
Q4) Professional programming languages such as Objective-C and VB.Net are preferred to develop thin-client mobile applications.
A)True
B)False
Q5) What are mobile systems?
Q6) What is roaming? What are its applications?
18
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) If a user enters "jan" and "feb" in cells E1 and E2,selects those two cells and drags the small black box to three more cells below them,then ________.
A)the three cells display "mar,apr,may" respectively
B)the three cells remain empty
C)Excel displays an error message
D)the three cells display "jan,feb,jan" respectively
Q2) Which of the following is true of rows and columns in Excel?
A)To add a column,click on the name of the column after which you want to insert new columns.
B)To decrease the height of a row,drag the line between the line numbers up.
C)To insert new rows,click the number of the row below which you want new rows,and select as many rows as you want to insert.
D)To increase the size of a column,drag the line between the two columns in the column headings to the left.
Q3) In Excel,the term ________ refers to a single spreadsheet.
A)workbook
B)gridline
C)worksheet
D)balance sheet
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Chapter 17: Database Design
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Q1) Once the users have validated and approved the data model,it is transformed into a
A)knowledge management system
B)requirement report
C)database design
D)data repository
Q2) What are the different types of relationships represented in a data model?
Q3) Tables that are not normalised can have data integrity problems.
A)True
B)False
Q4) Normalisation is the process of converting a poorly structured table into two or more well-structured tables.
A)True
B)False
Q5) Explain the role of users in designing a database.
Q6) Explain the database development process.
Q7) The easiest time to change the database structure is after the database has been constructed and loaded with data.
A)True B)False
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Chapter 18: Using Microsoft Access 2013
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Q1) In Microsoft Access,the Description of fields is used to ________.
A)define rules for how each field should behave
B)document the details of each field
C)specify the data types of the fields
D)define how the fields should behave in case of exceptions
Q2) Any text entered as the Description of a field is displayed as help text on forms.
A)True
B)False
Q3) In the ________ tab in Access,the Record section contains the Delete option.
A)Database Tools
B)File
C)Home
D)Fields
Q4) Explain the procedure for establishing a relationship between two tables in Microsoft Access.
Q5) In Microsoft Access,a report is created using a process similar to that for forms.
A)True
B)False
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Chapter 19: Using Excel and Access Together
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Q1) The Average function and Group By cannot be used in the same query.
A)True
B)False
Q2) Which of the following statements is true of queries?
A)When the results of a query are imported by Excel,they cannot be operated on.
B)To inform Access that the fields of two tables are the same,select the Group By option for both fields.
C)In Access,a query can be based on the results of other queries that have been saved.
D)The Group By option becomes available when Append is clicked under the Design tab.
Q3) Which of the following is true of import/export of data from Access to Excel?
A)The import/export process maintains an active connection to the source of the data.
B)If data in Access is changed,the data must be re-imported into Excel to be up-to-date.
C)Data can only be transferred by exporting the data into a text file and then importing that text data.
D)Delimited text files cannot be imported into both Excel and Access.
Q4) How can Excel be used to graph Access data?
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Chapter 20: Network and Cloud Technology
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Q1) Wireless mice use Bluetooth to connect to a computer.
A)True
B)False
Q2) A SOHO LAN (small office or a home office LAN)requires that a dozen or more computers and printers be connected.
A)True
B)False
Q3) A protocol is a set of rules that programs on two communicating devices follow.
A)True
B)False
Q4) Which of the following refers to an address on the Internet?
A)File Transfer Protocol
B)Digital Subscriber Line
C)Internet Service Provider
D)Uniform Resource Locator
Q5) Users can download data at a maximum speed of 10 Mbps using cable lines.
A)True
B)False
Q6) What is HTTP? How does it work?
Q7) What is a domain name? What is the procedure to get a domain name?
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Chapter 21: Enterprise Resource Planning Erp Systems
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Q1) Explain briefly the steps for implementing ERP systems.
Q2) Small organisations employ only one or two IT specialists who not only manage the ERP system,but the entire IS department as well.
A)True
B)False
Q3) Give a brief description of Microsoft's ERP products.
Q4) Payroll,time and attendance,and benefits administration are examples of ________ activities that must be integrated into applications in order to form a true ERP product.
A)accounting
B)supply chain
C)manufacturing
D)human resources
Q5) Explain ERP application programs.
Q6) Which of the following should be considered while implementing an ERP application?
A)compare as-is model to blueprint processes and note differences
B)modify every existing practice to match blueprint models
C)model all current practices "as-is" and implement them on ERP application
D)plunge the organisation into the new system
Page 24
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Chapter 22: Supply Chain Management
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Q1) ________ refers to the methods by which information is transmitted.
A)Availability
B)Direction
C)Purpose
D)Means
Q2) Each organisation in a supply chain is an independent company,with its own objectives.
A)True
B)False
Q3) Explain the bullwhip effect with an example.
Q4) The bullwhip effect explains the amplification of demand at various stages of a supply chain.
A)True
B)False
Q5) The ________ is used as the measure of supply chain speed.
A)amount of goods exchanged in a given period of time
B)total profit generated by the components of supply chain
C)dollar value of goods exchanged in a given period of time
D)time taken to transport goods from one component to another
Q6) Explain inter-enterprise processes with an example.
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Chapter 23: Hyper-Social Organisations and Knowledge Management
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Q1) Which of the following dynamic process activities involves determining what an individual cares about,and identifying the structure,goals,and dynamic of communities with which he wants to relate?
A)sense
B)measure
C)activate D)engage
Q2) One of the goals of knowledge management is to help employees solve problems. A)True B)False
Q3) Expert systems came into existence long after the use of social media and the Internet.
A)True B)False
Q4) What are the alternatives to content management applications?
Q5) Knowledge management can improve the effectiveness and efficiency of a process. A)True B)False
Q7) What are the characteristics of a hyper-social organisation? Page 26
Q6) What is knowledge management? How does it benefit an organisation?
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Chapter 24: Database Marketing
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Q1) Decision-tree analysis is a data mining technique that requires a high degree of supervision.
A)True
B)False
Q2) Which of the following statements is true about decision trees?
A)Decision tree analysis is a supervised data mining technique.
B)Decision trees can be transformed into a set of If/Then rules.
C)Decision tree algorithms are similar to one another.
D)Decision tree programs produce computer programs for trees set up by analysts.
Q3) In market-basket terminology,the ratio of confidence to the base probability of buying an item is called ________.
A)confidence
B)support
C)lift
D)cohesion
Q4) In RFM analysis,an R score of 5 shows that ________.
A)the customer has bought the most expensive item
B)the customer has purchased the least expensive item
C)the customer has not made recent purchases
D)the customer has frequently ordered costly items
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Chapter 25: Reporting Systems and Olap
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Q1) In an OLAP report,a data item that is to be processed is called a ________.
A)measure
B)cube
C)dimension
D)target
Q2) Query reports allow users to dynamically change report grouping structures.
A)True
B)False
Q3) Reporting systems cannot generate reports that require calculations on data.
A)True
B)False
Q4) Which of the following statements is true of dimensional databases?
A)They are structured to support OLAP processing.
B)They store millions of static OLAP reports.
C)They specialise in sorting functions alone.
D)They specialise in filtering functions alone.
Q5) In OLAP reports,a dimension refers to an item that is to be processed in the report. A)True B)False
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Chapter 26: Systems Development Project Management
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Q1) What are the trade-offs in a systems development project's requirements,cost,and time?
Q2) ________ is a knowledge area that concerns the methods,media,and schedules for exchanging information with a project's sponsors and others who have an interest in the progress of the project.
A)Procurement management
B)Communications management
C)Quality management
D)Project integration
Q3) The critical path is a hierarchy of the tasks required to complete a project.
A)True
B)False
Q4) What are the characteristics of large-scale systems development projects?
Q5) A loss of control over a project's configuration can be easily fixed through remedial measures.
A)True
B)False
Q6) The time involved in a project can always be reduced by increasing cost.
A)True
B)False
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Chapter 27: Agile Development
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Q1) Which of the following is a characteristic that makes agile development a valid systems development process?
A)Once a phase of development is completed,it is not revisited.
B)Process scheduling is performed by the scrum master.
C)Through iteration,team members decide when a project is complete.
D)Team iteration and feedback are used for scheduling and tasking.
Q2) "Test as you go" is a principle of the SDLC.
A)True
B)False
Q3) In ________,two members share the same computer and write a computer program together.
A)task parallelism
B)imperative programming
C)paired programming
D)parallel computing
Q4) What are the principles of agile development methodologies?
Q5) In paired programming,two computers are used by the same programmer.
A)True
B)False
Q6) According to the scrum essentials,when is a project said to be done?
Page 31
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Chapter 28: Business Process Management
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Q1) Some business processes consist of activities that do not involve information systems.
A)True
B)False
Q2) In which of the following situations may credit checking be the first step in the procedure of processing an order?
A)during a merger
B)during an amalgamation
C)during recession
D)during an acquisition
Q3) A business process is a network of activities,repositories,and data and sequence flows that interact to accomplish a business function.
A)True
B)False
Q4) Both information systems and business processes can be purchased off-the-shelf.
A)True
B)False
Q5) What are the three principles that relate business processes and information systems?
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Chapter 29: International Mis
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Q1) How do global information systems affect supply chain profitability?
Q2) Cross-functional,integrated systems,such as Enterprise Resource Planning (ERP),add to the problems of data isolation.
A)True
B)False
Q3) With the fall of the Soviet Union,the economies of Russia and Eastern Europe became alienated from the rest of the world market.
A)True
B)False
Q4) The emergence of the international cloud has increased the ease with which companies can obtain the latest in server technology.
A)True
B)False
Q5) International companies that have a single database must declare a single language for the company.
A)True
B)False
Q6) What are the challenges of international information systems management?
Q7) How does the global economy change competitive strategy?
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