Information Systems for Managers
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Course Introduction
Information Systems for Managers explores the strategic role of information systems in modern organizations, emphasizing how technology supports managerial decision-making and organizational processes. The course covers fundamental concepts such as systems development, data management, enterprise resource planning, and the ethical and security challenges faced by managers in a digital environment. Students learn to analyze business requirements, evaluate technological solutions, and apply information systems to improve efficiency, competitiveness, and innovation within diverse industries. Through case studies and practical assignments, participants gain the skills needed to leverage information technology for effective management and organizational success.
Recommended Textbook
Processes Systems and Information An Introduction to MIS 2nd Edition by Earl
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Page 2
H. McKinney Jr
Chapter 1: The Importance of Mis
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Sample Questions
Q1) In the value chain,the primary activity of customer service is to assist customers in their use of the product,and thus maintain and enhance the product's value.
A)True
B)False
Answer: True
Q2) A company that states a strategy of low cost leadership and a differentiation on customer service simultaneously is most likely to achieve a strong competitive advantage.
A)True
B)False
Answer: False
Q3) Which of the following is a misinterpretation of Moore's Law?
A) A computer processor becomes obsolete within 18 months.
B) The total number of transistors produced in the world doubles every 18 months.
C) The number of transistors per square inch on an integrated chip doubles every 18 months.
D) The speed of a computer processor doubles every 18 months.
Answer: D
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3
Chapter 2: Business Processes, information Systems, and Information
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Sample Questions
Q1) Each information system has a different procedure for every process the information system supports.
A)True
B)False
Answer: True
Q2) Costs for developing an information system are the only costs associated with it.
A)True
B)False
Answer: False
Q3) Which of the following statements is true about information?
A) It remains the same from person to person.
B) It is different from data.
C) It is unprocessed data.
D) It is a recorded fact or figure.
Answer: B
Q4) Both programs and procedures are instructions.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Hardware, software, and Networks
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Sample Questions
Q1) The CPU stores results of operations on the flash drive.
A)True
B)False
Answer: False
Q2) A given version of a thin-client application will run only on one operating system.
A)True
B)False
Answer: False
Q3) Which of the following statements is true about domain names?
A) It is a worldwide-unique name that is associated with a particular Internet address.
B) A nation's government is the only body allowed to register domain names on Internet directories.
C) An Internet address can be associated with only one domain name.
D) It is usually written before a protocol in a URL.
Answer: A
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Chapter 4: Database Processing
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Sample Questions
Q1) The accuracy of a database design is independent of the corresponding data model.
A)True
B)False
Q2) Locking must be used to coordinate the activities of users in order to prevent the lost-update problem.
A)True
B)False
Q3) Which of the following is a nonrelational data store developed by Google?
A) Cassandra
B) Dynamo
C) SharePoint
D) Bigtable
Q4) The tables that appear in a database are known as ________.
A) records
B) files
C) fields
D) attributes
Q5) How does normalization resolve the data integrity problem?
Q6) Define primary key,foreign key,and metadata.
Page 6
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Chapter 5: Using Is to Improve Processes
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Sample Questions
Q1) What are inbound logistics processes? Explain with the help of an example.
Q2) Briefly describe the role of operations as one of the primary activities in the value chain.
Q3) What are human resources processes? Give examples of operational,managerial,and strategic human resources processes.
Q4) Inbound logistics processes include scheduling the equipment,people,and facilities necessary to build or assemble a product or provide a service.
A)True
B)False
Q5) Which of the following is true about managerial processes?
A) They are more difficult to change than other types of processes.
B) They seek to resolve issues that have long-range impact on the organization.
C) They have fewer computerized actors compared to operational processes.
D) They are facilitated by transaction processing systems.
Q6) ________ processes are commonplace,routine,everyday business processes.
A) Strategic
B) Managerial
C) Operational
D) Transformational
Page 7
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Chapter 6: Supporting Processes With Erp Systems
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Q1) Training an organization's users to become in-house trainers for enterprise resource planning systems reduces the total expenses.
A)True
B)False
Q2) Enterprise resource planning systems provide a set of industry-leading processes that cannot be integrated with each other.
A)True
B)False
Q3) ________ write additional code where necessary for implementing enterprise resource planning systems.
A) Consultants
B) Business analysts
C) Architects
D) Developers
Q4) All SAP implementations start with an SAP ________.
A) user training program
B) industry-specific platform
C) gap analysis
D) requirement analysis
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Chapter 7: Supporting the Procurement Process With Sap
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Sample Questions
Q1) Which of the following activities in the value chain obtains raw material and semi-finished goods needed for the production process of an operations activity?
A) inbound logistics
B) customer service
C) marketing and sales
D) lead generation
Q2) Which of the following statements is true about the effect of implementing SAP in the accounting process?
A) Agents' training and experiences will vary leading to several mistakes in the purchase orders.
B) Real-time data sharing will reduce roll-up time.
C) Three-way discrepancies will take time to correct.
D) Weak internal controls will lead to limited scrutiny of purchases.
Q3) The resources of a procurement process are referred to as ________.
A) shares
B) services
C) invoices
D) inventories
Q4) Describe the importance of procurement as an organizational process.
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Chapter 8: Supporting the Sales Process With Sap
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Sample Questions
Q1) Which of the following statements is true about e-commerce?
A) It results in an increase in inventory-carrying costs.
B) It improves the flow of price data.
C) It decreases market efficiency.
D) It reduces sharing of consumer data.
Q2) Which of the following is likely to be the first activity in the sales process of a company that has not implemented SAP?
A) creation of sales orders
B) approval of sales orders
C) pre-sales actions
D) creation of warehouse bills
Q3) SAP implementation has no effect on customer response time.
A)True
B)False
Q4) Which of the following facilitates process integration?
A) maintaining independent databases for each process
B) developing mutually supportive processes
C) restricting access to sensitive data
D) decentralizing process activities
Q5) Differentiate between auctions and clearinghouses.
Page 10
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Chapter 9: Collaboration and Is
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Sample Questions
Q1) As businesses create products and services that are more complicated,the need for collaboration will gradually decrease.
A)True
B)False
Q2) Discussion forums are better than email because ________.
A) they evoke immediate responses from members
B) they keep the discussion on track
C) they facilitate synchronous communication
D) they compel all members to participate in the discussion
Q3) Email facilitates synchronous communication in workplaces.
A)True
B)False
Q4) ________ is the process of applying principles and techniques for planning,organizing,and monitoring temporary endeavors.
A) Iteration control
B) Project management
C) Gap analysis
D) Workflow process
Q5) Describe procedures with an example.
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Chapter 10: Social Media and Is
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Q1) List the major risks associated with user-generated content.
Q2) How do social media information systems support content sharing?
Q3) Which of the following activities does a social media information system support in the social media process?
A) sharing user-generated content
B) privatizing available data
C) decentralizing data storage
D) monitoring legacy processes
Q4) A social media information system only supports the creation of user-generated content.
A)True
B)False
Q5) A ________ is a network of personal interdependencies,such as friendships,common interests,or kinship,on a social media application.
A) mashup
B) social graph
C) mutinous movement
D) spam
Q6) What are the two categories of social media data?
Page 12
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Chapter 11: Business Intelligence and Is
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Q1) What is the difference between unsupervised data mining and supervised data mining?
Q2) Operational data are often structured in a way that readily supports BI analysis.
A)True B)False
Q3) Which of the following statements is true regarding the data mining process?
A) It consolidates data into multiple data warehouses.
B) Its activities are entirely different from those in the reporting process.
C) It uses simple statistical techniques for data analysis.
D) Its objective is better prediction of various outcomes.
Q4) Which of the following is an objective of the NBO process?
A) to create value from intellectual capital and to share knowledge
B) to predict the number of customers who will accept an offer
C) to select a choice among a set of available options
D) to connect the power of multiple computers working in parallel
Q5) Leaders can contribute to BI pushback by overselling the potential of a BI system.
A)True B)False
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Chapter 12: Mis Management Processes: Process
Management, systems Development, and Security
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Q1) Maintaining the same password for a long duration will increase system security.
A)True
B)False
Q2) Which of the following is the last activity in the SDLC process?
A) implementing the system
B) testing the system
C) creating system components
D) maintaining the system
Q3) Which of the following is characteristic of a strong password?
A) It should not contain any word in any language.
B) It should not have special characters.
C) It should not be long or complex to remember.
D) It should not be different across varied accounts.
Q4) What are the principles of agile development methodologies?
Q5) Impractical information systems projects are eliminated after assessing its feasibility with an organization's objectives.
A)True
B)False
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Q6) Describe the importance of position definitions as human safeguards for employees.
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