Information Systems for Managers
Final Test Solutions
Course Introduction
This course explores the fundamental concepts and strategic roles of information systems in modern organizations, focusing on how managers can effectively use technology to achieve business objectives. Students will learn about the different types of information systems, including transaction processing, management information, decision support, and enterprise systems, as well as emerging trends such as cloud computing, business analytics, and cybersecurity. Through case studies and practical applications, the course emphasizes the alignment of IT with business strategy, challenges in system implementation, and the critical importance of ethical and legal considerations in managing digital resources. The goal is to equip future managers with the knowledge and skills to leverage information systems for competitive advantage and informed decision-making.
Recommended Textbook
Business Driven Technology 6th Edition by Paige Baltzan
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32 Chapters
1537 Verified Questions
1537 Flashcards
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Page 2
Chapter 1: Business Driven Technology
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Sample Questions
Q1) MIS is a business function,like accounting or sales,which moves information about people,products,and processes across the company to facilitate decision making and problem solving.What does MIS stands for?
A) Management Information Strategy.
B) Management Intelligence System.
C) Management Information Systems.
D) Management Information Strategist.
Answer: C
Q2) Consider an oven as a system.Which of the following represents feedback?
A) The uncooked food.
B) The cooked food.
C) A light indicating that the oven has reached the preheated temperature.
D) The oven running at 350 degrees for 20 minutes.
Answer: C
Q3) Companies today are successful when they combine the power of the information age with traditional business methods.
A)True
B)False
Answer: True
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Page 3
Chapter 2: Identifying Competitive Advantages
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Sample Questions
Q1) The threat of substitute products or services is _____ when there are many alternatives to a product or service and low when there are few alternatives from which to choose.
Answer: high
Q2) If a business is following a focused strategy,then its competitive scope is
A) broad market
B) narrow market
C) broad range of products
D) broad range of services
Answer: B
Q3) __________ value activities are found at the bottom of the value chain.These include business processes that acquire raw materials and manufacture,deliver,market,sell,and provide after-sales services.
Answer: Primary
Q4) Business strategies that match _______ company competencies to opportunities result in a competitive advantage.
Answer: core
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4
Chapter 3: Strategic Initiatives for Implementing Competitive Advantages
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Sample Questions
Q1) What is the term that defines how much a customer spends on each purchase?
A) Recency
B) Frequency
C) Monetary value
D) Reporting Answer: C
Q2) What is the term that defines how recently a customer purchased items?
A) Recency
B) Frequency
C) Monetary value
D) Reporting
Answer: A
Q3) Order processing is a ________-facing process.
Answer: customer
Q4) Customer-facing processes result in a product or service that is received by an organization's ___________ customer.
Answer: external
Q5) Supply chain _________ is the schedule for production activities,including testing,packaging,and preparation for delivery.
Answer: operation
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Chapter 4: Measuring the Success of Strategic Initiatives
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Sample Questions
Q1) There is a rule for how many metrics,out of the hundreds of possible CRM metrics,should be tracked and analyzed at any given management level.What is the rule?
A) Best practice is to track and analyze no more than two (plus or minus two) metrics.
B) Best practice is to track and analyze no more than five (plus or minus two) metrics.
C) Best practice is to track and analyze no more than seven (plus or minus two) metrics.
D) None of these, as it depends on the type of industry.
Q2) Which of the following is not a typical CRM metric?
A) Sales metrics
B) Service metrics
C) Marketing metrics
D) Inventory metrics
Q3) _________ MIS metrics measure the impact MIS has on business processes and activities,including customer satisfaction and conversion rates.
Q4) Describe how an organization should determine the efficiency and effectiveness of its website.
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Chapter 5: Organizational Structures That Support
Strategic Initiatives
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Sample Questions
Q1) What is intangible creative work that is embodied in physical form?
A) Intellectual property
B) Copyright
C) Pirated software
D) Fair use doctrine
Q2) The old business axiom "time is money" needs to be updated to more accurately reflect the crucial interdependence between IT and business processes.What is the recommended new phrase?
A) Uptime is a good business process.
B) Downtime is a bad business process.
C) Uptime is money.
D) Downtime is impossible.
Q3) Describe the gap between business personnel and IT personnel and what an organization can do to close this gap.
Q4) What gives a person the legal right to use copyrighted material in certain situations?
A) Intellectual property
B) Copyright
C) Pirated software
D) Fair use doctrine
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Chapter 6: Valuing Organizational Information
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Sample Questions
Q1) Which of the following is not one of the five characteristics common to high-quality information?
A) Accuracy
B) Completeness
C) Quantity
D) Consistency
Q2) Transactional information is used when performing operational tasks and repetitive decisions,such as analyzing daily sales reports and production schedules to determine how much inventory to carry.
A)True
B)False
Q3) List,describe,and provide an example of each of the five characteristics of high-quality information.
Q4) Organizations use _________ information to make ad hoc decisions.
Q5) Describe the broad levels,formats,and granularities of information.
Q6) The ________ characteristic of high-quality information ensures that each transaction,entity,and event is represented only once.
Q7) Organizational information comes in different ___________,formats,and granularities.
8
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Chapter 7: Storing Organizational Information-Databases
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Sample Questions
Q1) In the relational database model,what is a characteristic or property of an entity?
A) Entity
B) Logical view
C) Attribute
D) Physical view
Q2) What is the physical view of information?
A) Deals with the physical storage of information on a storage device such as a hard disk.
B) Deals with the logical storage of information on a storage device such as a hard disk.
C) Focuses on how users logically access information to meet their particular business needs.
D) Focuses on how users physically access information to meet their particular business needs.
Q3) Which of the following is correct in reference to a database?
A) A database can support only one logical view.
B) A database can support many physical views.
C) A database can support many logical views.
D) A database can support up to three logical views.
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9
Chapter 8: Accessing Organizational Information-Data Warehouse
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Sample Questions
Q1) The primary purpose of a data warehouse is to perform transactional processes.
A)True
B)False
Q2) Why would a business use a data warehouse that offers strategic level,external,integrated,and historical information?
A) Identify trends.
B) Make projections.
C) Decide key business issues.
D) All of these.
Q3) A(n)__________ is a particular attribute of information.
Q4) Achieving perfect information is almost impossible.The more complete and accurate an organization wants its information to be,the more it costs.Which two variables are used to determine the trade-off for perfect information?
A) Accuracy versus completeness.
B) Accessibility versus completeness.
C) Accuracy versus complexity.
D) Accessibility versus complexity.
Q5) A(n)___________ is the common term for the representation of multidimensional information.
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Chapter 9: Enabling the Organization-Decision Making
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Sample Questions
Q1) Consolidation,drill-down,and slice-and-dice are the three most common capabilities offered in an EIS.
A)True
B)False
Q2) Which of the following is not a reason for the growth of decision-making information systems?
A) People need to analyze large amounts of information.
B) People must make decisions quickly.
C) People must apply sophisticated analysis techniques to make good decisions.
D) People no longer have to worry about protecting the corporate asset of organizational information.
Q3) A shopping bot is one of the simplest examples of an intelligent agent.
A)True
B)False
Q4) Which of the following is an incorrect enterprise view of information technology?
A) Processes are analytical for executives and transactional for analysts.
B) Granularity is coarse for executives and fine for analysts.
C) Processing is OLTP for executives and OLAP for analysts.
D) None of these.
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Chapter 10: Extending the Organization-Supply Chain Management
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Sample Questions
Q1) List and describe the components of a typical supply chain.
Q2) What is it called when distorted product demand information passes from one entity to the next throughout the supply chain?
A) Bullwhip effect
B) Demand planning software
C) Supply chain planning software
D) Supply chain execution software
Q3) Plan,source,make,deliver,and return are the five basic supply chain management components.
A)True
B)False
Q4) Which of the following is not one of the four changes resulting from advances in information technology that are driving supply chains?
A) Speed
B) Consumer behavior
C) Visibility
D) Scalability
Q5) Describe the four changes resulting from advances in IT that are driving supply chains.
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Chapter 11: Building a Customer-Centric
Organization-Customer Relationship Management
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Sample Questions
Q1) Which of the following is the first CRM implementation strategy?
A) Define information needs and flows.
B) Build an integrated view of the customer.
C) Clearly communicate the CRM strategy.
D) Implement in iterations.
Q2) Who did Business 2.0 rank as number one in the top 50 people who matter most in business?
A) Bill Gates
B) You - the business analyst
C) Michael Dell
D) You - the customer
Q3) Back-office operations deal directly with the customer.
A)True
B)False
Q4) CRM allows an organization to accomplish all of the following except:
A) Provide better customer service.
B) Make call centers more efficient.
C) Complicate marketing and sales processes.
D) Help sales staff close deals faster.
Q5) ___________-office operations deal directly with the customers.
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Chapter 12: Integrating the Organization From End to
End-Enterprise Resource Planning
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Q1) Integrations are achieved by using ___________.
Q2) Accounting,finance,logistics,and production are the primary users of ___________ systems.
Q3) Which application's primary business benefits include sales forecasts,sales strategies,and marketing campaigns?
A) CRM
B) SCM
C) ERP
D) All of these
Q4) What represents a new approach to middleware by packaging together commonly used functionality,such as providing prebuilt links to popular enterprise applications,which reduces the time necessary to develop solutions that integrate applications from multiple vendors?
A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) Ebusiness infrastructure
Q5) Explain the business value of integrating supply chain management,customer relationship management,and enterprise resource planning systems.
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Chapter 13: Creating Innovative Organizations
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Sample Questions
Q1) Which term describes the WWW during its first few years of operation between 1991 and 2003?
A) Web 1.0
B) Eshop
C) Open source
D) All of these
Q2) The Innovator's Dilemma suggests that established companies can take advantage of ___________ without hindering existing relationships with customers,partners,and stakeholders.
A) sustaining technologies
B) existing investments
C) collective intelligence
D) disruptive technologies
Q3) Which type of ebusiness marketing technique induces websites or users to pass on a marketing message to other websites or users,creating exponential growth in the message's visibility and effect?
A) Cookies
B) Click-through
C) Viral marketing
D) Pop-up ad
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Chapter 14: Ebusiness
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Sample Questions
Q1) What is a pure-play business?
A) A business that operates only on the Internet without a physical store.
B) A business that sells products only in a physical store.
C) A business that sells services only in a physical store.
D) All of these.
Q2) Internet marketers must develop ___________ to build strong relationships with customers to ensure loyalty.
A) consumer trust
B) consumer testimonials
C) consumer segmentation
D) market segmentation
Q3) Consumer-to-consumer applies to sites primarily offering goods and services to assist ____________ interacting with each other over the Internet.
Q4) A click-and-motor business operates on the Internet only,without a physical store.
A)True
B)False
Q5) The blending of videoconferencing with document sharing is the ebusiness tool called web conferencing or a __________.
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Chapter 15: Creating Collaborative Partnerships
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Q1) How would a company like Flickr use social tagging on its website?
A) By applying keywords that do not match user content.
B) By building a tagging game for customers to participate in.
C) By allowing users to upload images and tag the images with their own keywords.
D) By selecting the keywords to associate with each image a customer uploads.
Q2) Which of the below represents an example of why an employer would use social media?
A) To find potential job candidates via LinkedIn.
B) To review potential job candidates by viewing their Facebook page.
C) To attract new job candidates via YouTube.
D) All of these.
Q3) What is software whose source code is available free for any third party to review and modify?
A) Free source
B) Open source
C) Code source
D) Network source
Q4) Twitter is one of the largest and most powerful _______________ websites.
Q5) Describe Web 3.0 and the next generation of online business.
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Chapter 16: Integrating Wireless Technology in Business
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Q1) What company monitors the operation of its vending machines via wireless technology?
A) United Parcel Service
B) Amazon
C) FedEx
D) Dr Pepper/Seven Up Inc.
Q2) ________________ technology refers to any type of electrical or electronic operation that is accomplished without the use of a "hard-wired" connection.
Q3) Explain the business benefits of using wireless technology.
Q4) What technology enables wireless networks to extend as far as 30 miles and transfer information,voice,and video at faster speeds than cable?
A) WiMAX wireless broadband
B) Satellite television
C) Wireless local area network
D) Cellular phones and pagers
Q5) _________ technology means the technology can travel with the user,but it is not necessarily in real time.
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Chapter 17: Developing Software to Streamline Operations
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Q1) Planning,___________,design,development,testing,implementation,and maintenance are the seven phases in the SDLC.
Q2) Which of the following is a business-related consequence of software failure?
A) Decreased productivity
B) Damage to brand reputation
C) Incurred liabilities
D) All of these
Q3) ____________ revenues are a business-related consequence of successful software.
Q4) What is the analysis phase in the SDLC?
A) Involves establishing a high-level plan of the intended project and determining project goals.
B) Involves analyzing end-user business requirements and refining project goals into defined functions and operations of the intended system.
C) Involves describing the desired features and operations of the system.
D) Involves placing the system into production so users can begin to perform actual business operations with the system.
Q5) List and describe each phase in the systems development life cycle.
Q6) Identify the business benefits associated with successful software development.
Q7) An error found during the ___________ phase is the most expensive to fix.
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Chapter 18: Methodologies for Supporting Agile Organizations
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Sample Questions
Q1) A prototype is a smaller-scale representation or working model of the users' requirements or a proposed design for an information system.
A)True
B)False
Q2) Which of the following is not one of the primary principles an organization should follow for successful agile software development?
A) Slash the budget.
B) Keep requirements to a minimum.
C) Test and deliver infrequently.
D) Assign non-IT executives to software projects.
Q3) What is the success rate for a project using the waterfall methodology?
A) 1 in 10
B) 2 in 10
C) 4 in 10
D) 8 in 10
Q4) The ___________ methodology is a sequential,activity-based process in which each phase in the SDLC is performed sequentially from planning through implementation and maintenance.
Q5) Compare the waterfall methodology and the agile methodology.
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Chapter 19: Managing Organizational Projects
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Q1) A project ____________ represents key dates when a certain group of activities must be performed.
Q2) Which of the following is the primary reason why companies outsource?
A) Tap outside sources of expertise.
B) Concentrate resources on core business.
C) Reduce headcount and related expenses.
D) Better manage the costs of internal processes.
Q3) Describe why outsourcing is a critical business decision.
Q4) Which of the following is the least common function outsourced?
A) IT
B) HR
C) Finance
D) Marketing/sales
Q5) Identify the three primary outsourcing options.
Q6) All of the following are challenges of outsourcing except:
A) Contract length.
B) Competitive edge.
C) Confidentiality.
D) Reduced frustration and expense related to hiring and retaining employees in an exceptionally tight job market.
Page 21
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Chapter 20: Developing a 21st-Century Organization
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Q1) ___________ commerce is the ability to purchase goods and service through a wireless Internet-enabled device.
Q2) The original design of the Internet and the web was for simple email,document exchange,and the display of static content,not for sophisticated and dynamic business applications that require access to back-end systems and databases.
A)True
B)False
Q3) Electronic __________ is a technique for identifying and tracking assets and individuals via technologies such as RFID and smart cards.
Q4) Telematics is the blending of computers and wireless telecommunications technologies with the goal of efficiently conveying information over vast networks to improve business operations.
A)True
B)False
Q5) IT ____________ is the hardware,software,and telecommunications equipment that,when combined,provide the underlying foundation to support the organization's goals.
Q6) RFID uses ________ or passive tags in the form of chips or smart labels.
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Chapter 21: Business Basics
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Q1) Break-even analysis is the point at which revenues equal costs.
A)True
B)False
Q2) Define the three common business forms.
Q3) ____________ segmentation is based on variables such as usage rate,usage patterns,price sensitivity,and brand loyalty.
Q4) What is the fundamental difference found in a limited partnership?
A) Only one partner is responsible for all of the partnership's losses
B) Both partners are responsible for all of the partnership's losses
C) Both partners are protected from being responsible for all of the partnership's losses
D) None of these
Q5) Which of the following is not accomplished by human resources management?
A) Employee recruitment
B) Employee training
C) Employee vacation scheduling
D) Employee appraisals
Q6) ____________ deals with the strategic financial issues associated with increasing the value of the business while observing applicable laws and social responsibilities.
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Chapter 22: Business Process
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Q1) Describe business processes and their importance to an organization.
Q2) What is used to create an application that is helpful in designing business process models and also helpful in simulating,optimizing,monitoring,and maintaining various processes that occur within an organization?
A) Business process modeling
B) Business process model
C) Business process management tools
D) Business process reengineering
Q3) A business process model is a graphic description of a __________,showing the sequence of process tasks,which is developed for a specific purpose and from a selected viewpoint.
Q4) Describe business process models and their importance to an organization.
Q5) Business process modeling (or __________)is the activity of creating a detailed flow chart or process map of a work process showing its inputs,tasks,and activities,in a structured sequence.
Q6) Explain business process management along with the reason for its importance to an organization.
Q7) Business process reengineering is the analysis and redesign of _________ within and between enterprises.
Page 24
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Chapter 23: Hardware and Software Basics
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Q1) What is the size of the internal electrical pathway along which signals are sent from one part of the computer to another?
A) Clock speed
B) Word length
C) Bus width
D) Chip line width
Q2) ____________ allows more than one piece of software to be used at a time.
Q3) What is a CPU?
A) The actual hardware that interprets and executes the program (software) instructions and coordinates how all the other hardware devices work together
B) The computer's main memory, which consists of the random access memory (RAM), cache memory, and the read-only memory (ROM) that is directly accessible to the central processing unit (CPU)
C) Equipment designed to store large volumes of data for long-term storage
D) Equipment used to capture information and commands
Q4) Disk optimization software helps save information if a computer crashes.
A)True
B)False
Q5) Define the relationship between operating system software and utility software.
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Chapter 24: Mis Infrastructures
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Q1) What does the disaster recovery cost curve chart(s)?
A) The cost to the organization of the unavailability of information
B) The cost to the organization of recovering from a disaster over time
C) The cost to the organization of the unavailability of technology
D) All of these
Q2) What is a separate and fully equipped facility where the company can move immediately after a disaster and resume business?
A) Cold site
B) Hot site
C) Disaster recovery cost curve chart
D) Disaster recovery plan
Q3) List and describe the five qualities of an agile MIS infrastructure.
Q4) What measures how quickly a system performs a certain process or transaction in terms of efficiency IT metrics of both speed and throughput?
A) Reliability
B) Availability
C) Flexibility
D) Performance
Q5) List and describe the five characteristics of agile MIS infrastructure.
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Chapter 25: Networks and Telecommunications
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Q1) What is TCP/IP's own messaging system for email?
A) File transfer protocol (FTP)
B) Simple mail transfer protocol (SMTP)
C) Hypertext transfer protocol (HTTP)
D) Simple network management protocol (SNMP)
Q2) A ____________ area network (MAN)is a large computer network usually spanning a city.
Q3) List and describe the four components that differentiate networks.
Q4) What allows web browsers and servers to send and receive web pages?
A) File transfer protocol (FTP)
B) Simple mail transfer protocol (SMTP)
C) Hypertext transfer protocol (HTTP)
D) Simple network management protocol (SNMP)
Q5) How many layers does the OSI model contain?
A) Four
B) Seven
C) Ten
D) Eleven
Q6) Compare LANs,WANs,and MANs.
Q7) Describe TCP/IP along with its primary purpose.
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Chapter 26: Information Security
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Q1) Where do organizations typically place firewalls?
A) Between a personal computer and the server
B) Between a personal computer and a printer
C) Between the server and the content filtering software
D) Between the server and the Internet
Q2) What is the most secure type of authentication?
A) Something the user knows such as a user ID and password
B) Something the user has such as a smart card or token
C) Something that is part of the user such as a fingerprint or voice signature
D) All of these
Q3) Which of the following is not considered a type of biometrics?
A) Voice
B) Face
C) Iris
D) None of these
Q4) Tokens are small electronic devices that change user passwords __________.
Q5) Malicious code includes a variety of threats such as ______________,worms,and Trojan horses.
Q6) A(n)information security ____________ details how an organization will implement the information security policies.
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Chapter 27: Ethics
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Q1) Which policy contains general principles regarding information privacy?
A) Information privacy policy
B) Acceptable use policy
C) Internet use policy
D) Anti-Spam policy
Q2) What is the policy that contains general principles to guide computer user behavior?
A) Information privacy policy
B) Acceptable use policy
C) Internet use policy
D) None of these
Q3) What is software that is manufactured to look like the real thing and sold as such?
A) Fair Use Doctrine
B) Pirated software
C) Counterfeit software
D) Privacy
Q4) _______________ is software to generate ads that installs itself on a computer when a person downloads some other program from the Internet.
Q5) _________ is unsolicited email.
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Chapter 28: Operations Management
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Q1) What focuses on producing goods and services as efficiently as possible within the strategic plan?
A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) None of these
Q2) _______ planning focuses on producing goods and services as efficiently as possible within the strategic plan.
Q3) What deals with the day-to-day procedures for performing work,including scheduling,inventory,and process management?
A) Strategic planning
B) Tactical planning
C) Operational planning and control
D) None of these
Q4) The five key competitive priorities include cost,quality,_______,flexibility,and service.
Q5) CMMI stands for the Capability Matrix Modeling Integrity framework. A)True
B)False
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Chapter 29: Sustainable Mis Infrastructures
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Sample Questions
Q1) What refers to resources and applications hosted remotely as a shared service over the Internet?
A) Cloud Computing
B) Interoperability
C) Loose Coupling
D) Grid Computing
Q2) Which of the following is not an additional benefit of virtualization?
A) Rapid application deployment
B) Dynamic load balancing
C) Ease of use for customer relationship management systems
D) Streamlined disaster recovery
Q3) What is the ability to present the resources of a single computer as if it is a collection of separate computers,each with its own virtual CPUs,network interfaces,storage,and operating system?
A) System virtualization
B) Server virtualization
C) Desktop virtualization
D) All of these
Q4) Service oriented architecture begins with a(n)______________.
Q5) Describe the business value in deploying a service oriented architecture.
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Chapter 30: Business Intelligence
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Sample Questions
Q1) Which of the following is one of the four main categories of BI benefits?
A) Quantifiable benefits
B) Predictable benefits
C) Tangible benefits
D) All of these
Q2) The three forms of BI include operational,tactical,and value-added.
A)True
B)False
Q3) Quantifiable benefits,indirectly quantifiable benefits,unpredictable benefits,and intangible benefits are the four primary categories of BI benefits.
A)True
B)False
Q4) What reveals the degree to which variables are related and the nature and frequency of these relationships in the information?
A) Association detection
B) Market basket analysis
C) Cluster analysis
D) Intelligent agent
Q5) Describe the four categories of BI business benefits.
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Chapter 31: Global Information Systems
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Sample Questions
Q1) To succeed in a global business environment,cultural,________,and geoeconomic business challenges must be confronted.
Q2) An organization processing personal data of a person living in the EU must comply with which of the following principles?
A) Processed for extended purposes
B) Adequate, relevant, and not excessive
C) Processed without the accordance of data subject's rights
D) All of these
Q3) Which of the following is not one of the issues with global business?
A) Flying IT specialists into remote sites is costly
B) Sheer physical distances covering the globe make it difficult to operate local businesses
C) Communicating in real-time across the globe's 24 time zones is challenging
D) Finding quality telecommunication services in every country is difficult
Q4) What is deperimeterization?
A) Occurs when an organization moves employees outside its network
B) Occurs when an organization moves partners and suppliers outside its firewall
C) Occurs when an organization moves partners and suppliers outside its network
D) Occurs when an organization moves employees outside its firewall
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Chapter 32: Global Trends
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Q1) What kind of society is being created by the growth in information industries?
A) Knowledge-independent global society
B) Knowledge-dependent global society
C) Knowledge-independent local society
D) Knowledge-dependent local society
Q2) The world's population will double in the next 20 years.
A)True
B)False
Q3) Trend projection is the examination of a trend to identify its nature,causes,speed of development,and potential impacts.
A)True
B)False
Q4) The world's population is expected to double over the next ___________ years.
Q5) The growth in information industries is creating a knowledge-_________ global society.
Q6) How long does a product's entire life cycle last today?
A) 4 weeks
B) 40 weeks
C) 4 months
D) 4 years
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