Information Systems for Managers
Exam Materials
Course Introduction
Information Systems for Managers explores the strategic role that information systems play in modern organizations, equipping managers with the knowledge to effectively leverage technology to achieve business goals. The course covers key concepts such as the types and functions of information systems, data management, digital transformation, IT governance, systems development, and cybersecurity. Students will analyze case studies to understand how managers can make informed decisions regarding the selection, implementation, and management of information systems. Emphasis is placed on aligning IT strategies with business objectives, managing information resources, and addressing ethical, legal, and global challenges in the digital age.
Recommended Textbook
Experiencing MIS 5th Edition by David M. Kroenke
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Page 2
Chapter 1: The Importance of Mis
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Sample Questions
Q1) You have created a password that meets all the criteria for a strong password: What is a potential drawback of such a password?
A) It will be difficult to remember.
B) It will be very short.
C) It can be easily guessed.
D) It will create IP address conflicts in networks.
Answer: A
Q2) Which of the following is true about the management and use of information systems?
A) An employee must be a programmer to manage information systems.
B) Information systems must be adapted to changing requirements.
C) Information systems need not be maintained after development.
D) Organizations with dynamic business environments do not use information systems. Answer: B
Q3) Moving away to let another person enter his or her password is common and acceptable.
A)True
B)False
Answer: True
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Chapter 2: Business Processes information Systems and Information
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Sample Questions
Q1) Which of the following is a characteristic of good information?
A) It must be freely available.
B) It must be more than just barely sufficient.
C) It must be based on incomplete data.
D) It must be contextually relevant.
Answer: D
Q2) A(n)________ is a collection of data that is stored within business records.
A) repository
B) role
C) activity
D) resource
Answer: A
Q3) Data is knowledge derived from information.
A)True
B)False
Answer: False
Q4) Information is data processed by grouping,comparing,or other similar operations.
A)True
B)False
Answer: True
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Chapter 3: Organizational Strategy information Systems and Competitive Advantage
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Sample Questions
Q1) Porter originally developed the five forces model to determine the ________.
A) potential profitability of an industry
B) nature of competitive industrial environments
C) reason why certain industries collapse
D) means by which to improve resource utilization
Answer: A
Q2) Porter originally developed the five forces model in order to understand organizations' competitive environment.
A)True
B)False
Answer: False
Q3) Manufacturing systems avoid linkages to reduce inventory costs.
A)True
B)False
Answer: False
Q4) Value chains exist in service-oriented companies.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Hardware and Software
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Q1) Describe the basic components of a generic computer.
Q2) Programs that control a server computer's resources are referred to as ________.
A) client operating systems
B) client application programs
C) server operating systems
D) server application programs
Q3) The CPU reads data and instructions from a read-only memory.
A)True
B)False
Q4) Which of the following is true about operating systems software?
A) Both client and server computers need to run on the same operating system.
B) The operating system performs a majority of application-specific tasks.
C) Both client and server computers need an operating system.
D) A single version operating system can be used for different types of hardware.
Q5) The central processing unit is referred to as the brain of the computer.
A)True
B)False
Q6) What are the two important software constraints? Explain with suitable examples.
Q7) Differentiate between client and server computers.
Page 6
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Chapter 5: Database Processing
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Q1) DB2 is a popular DBMS product that is licensed from Microsoft.
A)True
B)False
Q2) Browser applications are thin-client applications that need not be pre-installed on the users' computers.
A)True
B)False
Q3) Conducting training to ensure that users and operations personnel know and understand recovery procedures is a(n)________ of the DBMS.
A) processing operation
B) administrative function
C) creation function
D) modification function
Q4) In a database,columns are also called ________.
A) records
B) tables
C) files
D) fields
Q5) Describe the usefulness of metadata.
Q6) Explain database management systems (DBMS).
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Chapter 6: The Cloud
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Sample Questions
Q1) Which of the following statements is true of cloud-based and in-house hosting?
A) In-house hosting makes scaling up to meet the demands of increased traffic easier.
B) Cloud-based hosting involves the risk of investing in technology that may soon become obsolete.
C) In-house hosting leads to loss of physical control of data.
D) Cloud-based hosting reduces the visibility of the security being used to protect data.
Q2) Phobas Inc: offers an online service which stores notes made by customers on the cloud: When a customer enters notes on one device,it gets updated in all the devices he/she owns: Which of the following cloud-based offerings is being provided to the customers?
A) virtual private cloud
B) platform as a service (PaaS)
C) software as a service (SaaS)
D) infrastructure as a service (IaaS)
Q3) What is a content delivery network? What are its advantages?
Q4) Why is an internal information system that is built using Web services not considered as cloud technology?
Q5) What are the factors that have made cloud-based hosting advantageous?
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Chapter 7: Organizations and Information Systems
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Sample Questions
Q1) SAP is the worldwide leader of ERP vendors.
A)True
B)False
Q2) ________ is a suite of software applications that consolidates existing systems by providing layers of software that connect applications together.
A) Enterprise resource planning (ERP) system
B) Enterprise integration application (EAI)
C) Customer relationship management (CRM) system
D) Rich internet application (RIA)
Q3) Explain workgroup information systems.
Q4) EAI connects system "islands" via a new layer of software.
A)True
B)False
Q5) Budgeting and treasury management are information systems applications that support an organization's ________.
A) manufacturing department
B) human resources department
C) accounting department
D) customer service department
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) In the context of management,transcendence means loss of control of employees.
A)True
B)False
Q2) Explain the software component of social media information systems (SMIS)with respect to each of the three organizational roles.
Q3) According to McAfee's Enterprise 2.0 model,creating enterprise content via blogs,wikis,discussion groups,and presentations is part of authoring.
A)True
B)False
Q4) Social media outlets are companies and other organizations that choose to support a presence on one or more SM sites.
A)True
B)False
Q5) A social media sponsor cannot develop its own provider.
A)True
B)False
Q6) Social media sponsors are the companies that operate the SM sites.
A)True
B)False
Page 10
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) Which of the following statements is true of BigData?
A) BigData contains only structured data.
B) BigData has low velocity and is generated slowly.
C) BigData cannot store graphics, audio, and video files.
D) BigData refers to data sets that are at least a petabyte in size.
Q2) BigData has low velocity and is generated slowly.
A)True
B)False
Q3) Which of the following activities in the business intelligence process involves delivering business intelligence to the knowledge workers who need it?
A) data acquisition
B) BI analysis
C) publish results
D) data mining
Q4) Regression analysis is used to identify groups of entities that have similar characteristics.
A)True
B)False
Q5) What are the three primary activities in the business intelligence process?
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Chapter 10: Information Systems Development
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Sample Questions
Q1) Actual systems development generally works in accordance with the waterfall nature of the systems development life cycle.
A)True
B)False
Q2) Mock-ups of forms and reports can generate similar benefits as a working prototype.
A)True
B)False
Q3) Information systems can be acquired off-the-shelf with adaptation.
A)True
B)False
Q4) A comprehensive test plan should ________.
A) not include the incorrect actions that users will take
B) cause every line of program code to be executed
C) cause only critical error messages to be displayed
D) be constructed by product quality assurance (PQA) personnel alone
Q5) Who are the members of a systems project team? Explain the roles of business analysts and systems analysts.
Q6) Define the terms technical feasibility and organizational feasibility.
Q7) Explain the importance of the requirements analysis phase of the SDLC.
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Chapter 11: Information Systems Management
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Q1) ________ refers to the leasing of hardware with pre-installed operating systems.
A) Software as a Service
B) Outsourcing
C) Platform as a Service
D) IaaS cloud hosting
Q2) A user has the right to obtain the necessary computing resources to perform his or her work efficiently.
A)True
B)False
Q3) A technical writer writes program documentation,help-text,procedures,job descriptions,and training materials.
A)True
B)False
Q4) Describe the responsibilities of a systems analyst,a computer technician,and a network administrator.
Q5) Each outsource vendor has its own methods and procedures for its services.
A)True
B)False
Q6) What is the typical structure of an organization's IS department?
Q7) Explain the rights of information systems users.
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Chapter 12: Information Security Management
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Sample Questions
Q1) A threat is a person or an organization that seeks to obtain or alter data illegally,without the owner's permission or knowledge.
A)True
B)False
Q2) The enforcement of security procedures and policies consists of three interdependent factors: ________.
A) centralized reporting, preparation, and practice
B) account administration, systems procedures, and security monitoring
C) separation of duties, provision of least privilege, and position sensitivity
D) responsibility, accountability, and compliance
Q3) Which of the following refers to viruses that masquerade as useful programs?
A) adware
B) Trojan horses
C) spyware
D) payloads
Q4) Technical safeguards include encryption and the usage of passwords.
A)True
B)False
Q5) Explain the concept of denial of service (DOS)in information management.
Q6) Describe the terms phishing,spoofing,and sniffing.
Page 14
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Chapter 13: Collaboration Information Systems for Decision
Making problem Solving and Project Management
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Sample Questions
Q1) What are the three levels of decision making?
Q2) Which of the following collaborative activities requires tracking many versions of many documents and other work products?
A) cooperation
B) feedback
C) dissolution
D) iteration
Q3) Which of the following is true of collaboration?
A) Iterations should be avoided for the smooth functioning of the collaborative process.
B) Group members should not review each other's work negatively.
C) Multiple iterations and feedback improve collaboration.
D) Collaboration is more effective if it takes place at the final stage of a project.
Q4) Multiple versions of a document are created when a group of people collaborate. A)True B)False
Q5) Different people usually perceive a problem in the same way. A)True
B)False
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Chapter 14: Collaborative Information Systems for Student Projects
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Q1) What are the three sets of collaboration tools?
Q2) Explain the importance of Microsoft SharePoint in task management.
Q3) Which of the following is an example of synchronous communication?
A) email
B) team survey
C) multiparty text chat
D) discussion forum
Q4) The ________ collaboration tool set has a full set of features,including content management and control,workflow control,online meetings in which participants can view shared whiteboards,applications,and monitors.
A) minimal
B) optimal
C) good
D) comprehensive
Q5) The degree of version management is very high in email attachments.
A)True
B)False
Q6) Videoconferencing is likely to be less intrusive than text chat. A)True B)False Page 16
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Chapter 15: Mobile Systems
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Q1) Chrome is a term that refers to the visual overhead in a computer display.
A)True
B)False
Q2) Native mobile applications only run on the operating system for which they are programmed.
A)True
B)False
Q3) Which of the following is a disadvantage of employees using their mobile systems at work?
A) higher costs
B) lower employee satisfaction
C) greater need for training
D) danger of lost or damaged data
Q4) Direct interaction is the usage of content to drive application behavior.
A)True
B)False
Q5) Native mobile applications can be developed by technically oriented Web developers and business professionals.
A)True
B)False
Page 18
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Chapter 16: Introduction to Microsoft Excel 2013
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Q1) In Excel,every formula must begin with a(n)________ sign.
A) plus
B) minus
C) percent
D) equal
Q2) If a user enters "jan" and "feb" in cells E1 and E2,selects those two cells and drags the small black box to three more cells below them,then ________.
A) the three cells remain empty
B) Excel displays an error message
C) the three cells display "jan, feb, jan" respectively
D) the three cells display "mar, apr, may" respectively
Q3) In Excel,the REVIEW tab is used to format a page for printing.
A)True
B)False
Q4) In an Excel spreadsheet,the rows are identified by ________.
A) letters
B) numbers
C) Roman numerals
D) symbols
Q5) Explain the process of inserting rows and columns in Microsoft Excel.
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Chapter 17: Database Design
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Q1) Explain the role of users in designing a database.
Q2) Normalized tables eliminate ________.
A) data dependency
B) data duplication
C) data entry
D) data conversion
Q3) The general goal of normalization is to ________.
A) create a copy of an existing table
B) construct tables such that all tables have a similar topic
C) convert two or more tables into a single table
D) construct tables such that every table has a single topic
Q4) The easiest time to change the database structure is after the database has been constructed and loaded with data.
A)True
B)False
Q5) ________ describe the characteristics of entities.
A) Attributes
B) Dependencies
C) Cardinalities
D) Alternatives
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Chapter 18: Using Microsoft Access 2013
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Q1) In the ________ tab in Access,the Record section contains the Delete option.
A) Database Tools
B) Home
C) Fields
D) File
Q2) Relationships can be defined in Microsoft Access by selecting the ________ tab in the ribbon.
A) DATABASE TOOLS
B) EXTERNAL DATA
C) CONNECTIONS
D) ADD-ONS
Q3) Which of the following tabs in Microsoft Access is used to generate reports?
A) CREATE
B) DATA
C) TOOLS
D) FORMAT
Q4) Before using any DBMS,a user should create a data model based on the users' requirements.
A)True
B)False
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Chapter 19: Using Excel and Access Together
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Q1) Which of the following shows the correct sequence of steps for creating a column chart in Microsoft Excel?
A) Diagrams Illustrations Column
B) Add-Ins Charts Column
C) Insert Illustrations Column
D) Insert Charts Column
Q2) Which of the following is true of import/export of data from Access to Excel?
A) Data can only be transferred by exporting the data into a text file and then importing that text data.
B) Delimited text files cannot be imported into both Excel and Access.
C) The import/export process maintains an active connection to the source of the data.
D) If data in Access is changed, the data must be re-imported into Excel to be up-to-date.
Q3) In Excel and Access,import/export maintains an active connection to the source of the data.
A)True
B)False
Q4) How are group totals created in Access?
Q5) What are delimited text files?
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Chapter 20: Network and Cloud Technology
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Q1) The "S" in HTTPS stands for ________.
A) site
B) status
C) speed
D) secure
Q2) What is Bluetooth? What are its uses?
Q3) An HTTPS connection is a secure connection.
A)True
B)False
Q4) Which of the following statements is true of cable lines?
A) Cable lines provide high-speed data transmission using telephone cables.
B) Performance of cable lines is stable irrespective of the number of users sending and receiving data.
C) Cable lines generally use standard protocols.
D) The signals from cable modems do not interfere with TV signals.
Q5) A SOHO LAN (small office or a home office LAN)requires that a dozen or more computers and printers be connected.
A)True
B)False
Q6) What is a domain name? What is the procedure to get a domain name?
Page 23
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Chapter 21: Enterprise Resource Planning ERP Systems
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Q1) Which of the following statements is true of ERP products offered by SAP?
A) SAP HANNA is a SaaS (software as a service) cloud offering.
B) SAP's ERP products are more expensive than those from other companies.
C) Classic SAP uses thick-client, client-server architecture.
D) Because of its installed base, SAP can make a rapid move to cloud-based solutions.
Q2) PeopleSoft is an HR product developed in-house by Oracle.
A)True
B)False
Q3) Which of the following should be considered while implementing an ERP application?
A) compare as-is model to blueprint processes and note differences
B) plunge the organization into the new system
C) model all current practices "as-is" and implement them on ERP application
D) modify every existing practice to match blueprint models
Q4) Stored procedure is a computer program stored within a database that runs to keep the database consistent when certain conditions arise.
A)True
B)False
Q5) What is the primary purpose of an ERP system?
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Chapter 22: Supply Chain Management
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Q1) In a supply chain,distributors order products from ________.
A) retailers
B) manufacturers
C) customers
D) suppliers
Q2) Every supply chain has four basic components: suppliers,manufacturers,distributors,and retailers.
A)True
B)False
Q3) Which of the following statements is true about an inter-enterprise system?
A) It is constant in scope and complexity.
B) It cannot be customized to the needs of organizations.
C) It is shared by two or more independent organizations.
D) It is easier to manage than other types of systems.
Q4) Each organization in a supply chain is an independent company,with its own objectives.
A)True
B)False
Q5) Explain inter-enterprise processes with an example.
Q6) How do information systems affect supply chain performance?
Page 25
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Chapter 23: Hyper-Social Organizations and Knowledge Management
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Q1) Which of the following dynamic process activities involves connecting communities to internal value chains and processes?
A) activate
B) sense
C) measure
D) engage
Q2) Which of the following dynamic process activities involves analyzing the success of an organization in terms of social capital?
A) activate
B) sense
C) measure
D) engage
Q3) Knowledge management has transitioned from authentic relationships to structured systems.
A)True
B)False
Q4) Hyper-social organizations use social media in an organization-centric manner.
A)True
B)False
Page 26
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Chapter 24: Database Marketing
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Q1) Cheryl Inc.,a leading cosmetics manufacturer,wants to identify their most valued customers: Each customer is assigned an RMF score based on their purchasing patterns: One of their valued customers is rated a score of 545: In this case,the ideal action for Cheryl's sales team is to ________.
A) up-sell more expensive goods to this customer
B) contact this customer immediately
C) not waste any time on this customer
D) set up an automated contact system for this customer
Q2) The RFM score is obtained by ranking the customers on the basis of pricing patterns.
A)True
B)False
Q3) ________ is a way of analyzing and ranking customers according to their purchasing patterns.
A) Composite forecast
B) RFM analysis
C) Regression analysis
D) Delphi technique
Q4) Describe the process of conducting RFM analysis.
Q5) What are decision trees? How do they classify people into groups?
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Chapter 25: Reporting Systems and OLAP
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Q1) In an OLAP report,a data item that is to be processed is called a ________.
A) measure
B) dimension
C) cube
D) target
Q2) Reports that are prepared in response to data entered by users are termed ________.
A) query reports
B) static reports
C) dynamic reports
D) OLAP reports
Q3) A report on the current stock prices in a market is an example of a(n)________.
A) static report
B) dynamic report
C) exception report
D) query report
Q4) An OLAP cube is a characteristic of a measure in an OLAP report.
A)True
B)False
Q5) What is the difference between push and pull reports?
Page 28
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Chapter 26: Geographic Information Systems GIS
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Q1) A ________ is a set of elevations based on particular values of the earth's radii.
A) geocode
B) waypoint
C) geofence
D) datum
Q2) A map scanner is an example of the ________ component of a GIS.
A) hardware
B) software
C) application
D) DBMS
Q3) How does the Military Grid Reference System (MGRS)work?
Q4) Which of the following is a drawback of vector maps?
A) They become blurry when enlarged.
B) They make straight lines appear distorted and irregular.
C) Their construction requires human involvement in most cases.
D) Their features cannot be readily identified by GIS applications.
Q5) Once created,vector maps scale perfectly.
A)True
B)False
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Chapter 27: Systems Development Project Management
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Q1) Which of the following activities is the biggest challenge in planning systems development?
A) creating
B) scheduling
C) analyzing
D) testing
Q2) What is a critical path? How is a critical path analysis done?
Q3) A(n)________ is the sequence of activities that determine the earliest date by which a project can be completed.
A) Gantt chart
B) critical path
C) encryption algorithm
D) scatter plot
Q4) Which of the following is a characteristic of large-scale systems development projects?
A) short development intervals
B) single development site
C) avoidance of system localization
D) 50-100 development team members
Q5) What are the characteristics of large-scale systems development projects?
Page 30
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Chapter 28: Agile Development
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Q1) In paired programming,two computers are used by the same programmer.
A)True
B)False
Q2) Why is the systems development life cycle (SDLC)called the waterfall method?
A) It does not return to a development phase that has been completed.
B) It uses feedback from team members to schedule tasks.
C) It delivers a working version of the product at frequent intervals.
D) It can be used only for projects on information systems.
Q3) The systems development life cycle (SDLC)is falling out of favor because it is very risky.
A)True
B)False
Q4) The nature of the systems development life cycle (SDLC)denies the fact that system requirements are fuzzy and always changing.
A)True
B)False
Q5) In a scrum,who is a product owner?
Q6) What are the principles of agile development methodologies?
Q7) Briefly outline the scrum essentials.
Q8) In a scrum,who is a scrum master? What are his/her responsibilities?
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Chapter 29: Business Process Management
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Q1) An information system that processes a particular database will be used by only one business process.
A)True
B)False
Q2) Organizations can plan to develop and modify business processes,in which case the business will continually be in crisis,dealing with one process emergency after another.
A)True
B)False
Q3) Which of the following statements is true about designing,creating,and implementing a new business process?
A) Process changes that don't work can be undone easily.
B) Computer simulation of alternative processes is inexpensive.
C) During the system development process, there is a risk that the technology may change.
D) Resolution of implementation problems is easier for enterprise processes.
Q4) Business processes and information systems are synonymous terms.
A)True
B)False
Q5) Describe business process management (BPM)in brief.
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Chapter 30: International Mis
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Sample Questions
Q1) Because of the ________ effect,a dollar spent will contribute two or three dollars of activity to the economy.
A) distribution
B) bullwhip
C) butterfly
D) accelerator
Q2) Which of the following statements is true about the issues to be addressed when localizing a computer program?
A) When translating the user interface for a program, the entire user interface, except the icons, will need to be changed.
B) Programming techniques can be used to simplify and reduce the cost of localization.
C) Forms and reports should be localized in a manner that does not necessitate redesigning the entire document.
D) The help text should always be maintained in English.
Q3) Information systems support just-in-time (JIT)inventory techniques.
A)True
B)False
Q4) What are the challenges of international information systems management?
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