Information Systems for Managers Exam Bank
Course Introduction
Information Systems for Managers introduces students to the strategic importance of information systems in modern organizations. The course explores how information technologies support business operations, decision-making, and competitive advantage. Topics include systems development, data management, enterprise applications, cybersecurity, and emerging trends such as cloud computing and artificial intelligence. Through case studies and practical projects, students learn how managers can leverage information systems to solve business problems, improve efficiency, and foster innovation while understanding the ethical and managerial challenges involved.
Recommended Textbook
Enterprise Systems for Management 2nd Edition by Luvai Motiwalla
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Page 2
Chapter 1: Introduction to Enterprise Systems for Management
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Sample Questions
Q1) Strategic level functions are usually more unstructured.
A)True
B)False
Answer: True
Q2) It is not uncommon for employees to ________ the changes in their roles and department boundaries due to the new ERP system.
A) embrace
B) resist
C) request
D) sabotage
E) none of the above
Answer: B
Q3) The CEO of a firm probably requires less quantity of information but a very high ________ of information.
A) amount
B) quality
C) cost
D) transfer
E) none of the above
Answer: B
Page 3
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Chapter 2: Systems Integration
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Sample Questions
Q1) Systems integration means allowing access to a shared data resource by people from different ________ areas of the organization.
A) functional
B) geographical
C) decisional
D) logical
Answer: A
Q2) ERP systems are integrated, multi-module ________ software packages.
A) network
B) web-service
C) database
D) application
E) platform
Answer: D
Q3) Functional department heads will probably lose control of the data they produce in an integrated system.
A)True
B)False
Answer: True
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Page 4
Chapter 3: Enterprise Systems Architecture
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Sample Questions
Q1) Production modules have evolved from MRP II into ERP systems.
A)True
B)False
Answer: True
Q2) ERP vendors embed their best business ________ in their software to help businesses improve their productivity and performance.
A) decisions
B) products
C) practices
D) tasks
E) functions
Answer: C
Q3) Employee data is managed in the ________ module.
A) database
B) purchasing
C) sales and marketing
D) credit management
E) human resource
Answer: E
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Page 5
Chapter 4: Development Life Cycle
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Sample Questions
Q1) Describe the main phases or stages of the traditional ERP life cycle.
Q2) ERP system development projects are not very complex so they don't need a structured development process.
A)True
B)False
Q3) In a ________ ERP life cycle implantation, employees are empowered to make the decisions to keep the project moving forward.
A) traditional
B) rapid
C) object-oriented
D) vendor driven
E) none of the above
Q4) When the government wants to develop a new procurement tracking system for its military they would probably build it using:
A) prototyping.
B) SDLC processes.
C) end-user development.
D) the ERP life cycle.
Q5) Describe a methodology for rapid system development.
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Chapter 5: Implementation Strategies
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Sample Questions
Q1) Project team members provide direction and ERP application knowledge with respect to business ________ design and configuration.
A) hardware
B) software
C) process
D) data
E) none of the above
Q2) Having a well-defined project methodology is very helpful in managing the inherent ________ of the ERP project.
A) hardware
B) software
C) costs
D) risks
E) none of the above
Q3) Reliable multi-user DBMSs are also required when implementing an ERP system.
A)True
B)False
Q4) Integrating other systems is a major problem for ERP systems.
A)True
B)False
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Chapter 6: Software and Vendor Selection
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Sample Questions
Q1) The accuracy of TCO when applied to ERP systems has been marginal but is still a worthwhile exercise in the selection process.
A)True
B)False
Q2) What is meant by TCO and how is it used to evaluate ERP system bids?
Q3) The RFI is an essential part of the ERP vendor bidding process.
A)True
B)False
Q4) Microsoft's ERP product is called:
A) Fusion.
B) Great Plains.
C) NetWeaver.
D) Epicor.
Q5) All the ERP bids will need to be carefully evaluated by the different groups of people involved in the decision-making process.
A)True
B)False
Q6) Describe three different factors that should be researched when examining potential ERP vendors.
Page 8
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Chapter 7: Operational and Post Implementation
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Sample Questions
Q1) Training must be provided to the system users using ________ and examples.
A) DVDs
B) real data
C) applications
D) practice systems
Q2) The PMO is the Project Maintenance Office.
A)True
B)False
Q3) Having a(n) ________ will eliminate confusion, duplication, and losing data.
A) ETL tool
B) ERP system
C) centralized data repository
D) PMO
Q4) During the stabilization process, it is important to initiate all issues and track them to resolution.
A)True
B)False
Q5) Elaborate readiness checkpoints help insure that the go live process is smooth.
A)True
B)False
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Chapter 8: Program and Project Management
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Sample Questions
Q1) SMEs will have a hard time understanding how the new system is going to work until they see ________ flow through the system.
A) process management scenarios
B) their own data
C) the system upgrades
D) data migration
Q2) Because of the integrated nature of ERP systems, having good ________ is one of the most important factors in successful projects.
A) attorneys
B) executives
C) teamwork
D) consultants
E) all of the above
Q3) What does an SME do? Why are they so crucial for the success of an ERP project?
Q4) If the project scope changes then this means that the resources or time will also need to change.
A)True
B)False
Q5) Why is it so important to have a knowledge transfer process in place?
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Chapter 10: Global, Ethics, and Security Management
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Sample Questions
Q1) Enterprise systems can change the ethical and legal environment of the organization.
A)True
B)False
Q2) All companies can benefit from outsourcing their ERP systems.
A)True
B)False
Q3) Outsourcing ERP functions might look cheaper on paper, but savvy managers must consider the total cost of ________.
A) attorneys
B) consultants
C) ownership
D) management
E) none of the above
Q4) Outsourcing occurs when a company decides to sub-contract its business processes or functions to another company.
A)True
B)False
Q5) Why do ERP implementations need an audit plan?
Q6) What is the SaaS model and how is it impacting ERP systems?
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Chapter 11: Supply Chain Management
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Q1) The joint design of products is an element associated with the ________ dimension of supply chain integration.
A) synchronized planning
B) information integration
C) workflow coordination
D) new business model
Q2) With the introduction of ________ models such as EJB, DCOM, and CORBA, application integration has gotten easier.
A) IT
B) marketing
C) component-based
D) EAI
Q3) Allowing a vendor to check on your company's product inventory and then automatically generating a purchase order is an example of a(n) ________ activity in the procurement process.
A) data mining
B) phishing
C) workflow
D) value chain
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Page 12
Chapter 12: Customer Relationship Management
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Sample Questions
Q1) The second generation of CRM systems provided a(n) ________ view of every customer interaction with the organization.
A) planned
B) holistic
C) transactional
D) collaborative
Q2) Hosted CRM systems have become an attractive alternative for small and large sized firms.
A)True
B)False
Q3) A good CRM system requires a closed knowledge management loop which consolidates, analyzes and shares the customer information.
A)True
B)False
Q4) Operational CRM systems improve the efficiency of CRM delivery and support processes.
A)True
B)False
Q5) Why is it important that CRM be customer-driven rather than technology-driven?
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Chapter 9: Organizational Change and Business Process
Reengineering
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Sample Questions
Q1) What does a BPR study do?
Q2) ERP implementations often involve only minor changes to the organization.
A)True
B)False
Q3) A business process is defined as "a set of logically related tasks performed to achieve a defined business outcome."
A)True
B)False
Q4) Sample BPM vendors include:
A) Adobe.
B) EMC.
C) IBM.
D) Oracle.
E) all of the above
Q5) BPR with an ERP implementation requires crossing organizational levels.
A)True
B)False
Q6) A BPM process category is people-intensive processes.
A)True
B)False Page 14
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Page 15