Information Systems for Managers
Exam Answer Key
Course Introduction
Information Systems for Managers introduces students to the strategic role of information systems in modern organizations. The course explores how technology supports decision-making, enhances business processes, and provides competitive advantages. Key topics include the basics of information systems, data management, enterprise systems, cybersecurity, and the ethical considerations of technology use in business. Through case studies and practical examples, students will learn how managers can leverage information systems to solve organizational challenges, drive innovation, and align technology initiatives with business goals.
Recommended Textbook
Information Technology for Managers 1st Edition by George Reynolds
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12 Chapters
770 Verified Questions
770 Flashcards
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Page 2
Chapter 1: Managers: Key to Information Technology
Results
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60 Verified Questions
60 Flashcards
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Sample Questions
Q1) When considering the role of business managers for working with IT,it is useful to divide information systems into nine types.
A)True
B)False
Answer: False
Q2) The ANSI standard is used in ____________________.
Answer: North America
Q3) ____ enable a firm to meet fundamental objectives,such as increasing revenue,reducing costs,improving decision making,enhancing customer relationships,and speeding up their products' time to market.
A) Data systems
B) Information systems
C) Business systems
D) Data technology
Answer: B
Q4) Social influence is the belief that using the system will help job performance. A)True
B)False
Answer: False
Page 3
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Chapter 2: Strategic Planning
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Sample Questions
Q1) UPS currently is evaluating and testing the second generation of the DIAD.
A)True
B)False
Answer: False
Q2) Preliminary costs and benefits are weighed to see if the project has an attractive rate of ___
A) need
B) investment
C) access
D) return
Answer: D
Q3) The analysis of the internal assessment and external environment frequently is summarized into a ____ matrix.
A) THREAT
B) SWOT
C) WOT
D) STOW
Answer: B
Q4) ____________________ strategic planning is the most frequently used approach.
Answer: Goals-based
Page 4
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Chapter 3: Project Management
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Sample Questions
Q1) With the cost-reimbursable contract,the buyer and provider agree to a total fixed price for a well-defined product or service.
A)True
B)False
Answer: False
Q2) How can the quality of a project can be defined?
Answer: The quality of a project can be defined as the degree to which the project meets the needs of its users.The quality of a project that delivers an IT-related system may be defined in terms of the system's functionality,features,system outputs,performance,reliability,and maintainability.
Q3) With time and material contracts,the true value of the contract is defined when the contract is approved.
A)True
B)False
Answer: False
Q4) A hallmark of experienced project managers is that they follow a deliberate and systematic process of ____________________ to identify,analyze,and manage project risks.
Answer: risk management
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Chapter 4: Business Processing and IT Outsourcing
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Sample Questions
Q1) Three of the most frequently cited reasons for outsourcing are to ____.
A) cut or stabilize costs,improve the firm's focus on external operations,and upgrade the firm's capabilities and services
B) cut or stabilize costs,improve the firm's focus on core operations,and upgrade the firm's customer service
C) cut or stabilize costs,improve the firm's focus on customer operations,and upgrade the firm's capabilities and services
D) cut or stabilize costs,improve the firm's focus on core operations,and upgrade the firm's capabilities and services
Q2) The probability of having a successful outsourcing project can be increased greatly if the business managers who lead the effort are forewarned about potential problems. A)True
B)False
Q3) Organizations that do not outsource probably have greater recruiting,training,research,development,marketing,and deployment expenses.
A)True
B)False
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6
Chapter 5: Corporate Governance and IT
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Sample Questions
Q1) The COBIT process known as "Effective Continuous Service" describes how to create an effective disaster recovery plan.
A)True
B)False
Q2) In the ____________________ step of the Plan-Do-Check-Act model,the change decided in the Plan step is implemented,often on a pilot or limited basis to assess the potential impact of the proposed change(s).
Q3) The time within which a business function must be recovered before an organization suffers serious damage is called the __________________ objective.
Q4) The ITIL or COBIT governance frameworks provide an excellent set of best practices for various IT-related processes.
A)True
B)False
Q5) Acquisition of the COBIT framework,including tools and templates,is relatively expensive,but the tools are considered a good investment.
A)True
B)False
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Chapter 6: Collaboration Tools and Wireless Networks
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Sample Questions
Q1) Forward-thinking telecommunication companies require a highly agile technical ____________________ to conceive,test,launch,and commercialize new voice and data services.
Q2) Over time,the way people collaborate has evolved starting with communications over distances via smoke signals,to face-to-face sign language and verbal communications,to telegraph,and telephone.
A)True
B)False
Q3) The first generation of cell phones operated in the ____-MHz range of the electromagnetic spectrum and employed analog technology.
A) 650
B) 700
C) 750
D) 800
Q4) ___________________ software allows people to capture and record scheduled meetings and events.
Q5) Discuss why security is an important issue for Wi-Fi users.
Q6) Today we use electronic messaging and networking tools over ____________________ networks.
Page 8
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Chapter 7: E-Business
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Sample Questions
Q1) ____________________ enables organizations and individuals to build new revenue streams,to create and enhance relationships with customers and business partners,and to improve operating efficiencies.
Q2) ____ e-business is the exchange of goods and services among individuals,typically facilitated by a third party.
A) E-gov
B) B2B
C) B2C
D) C2C
Q3) A high percentage of ____ transactions take place between companies that supply parts and components (Original Equipment Manufacturers)and the companies that sell the final product.
A) e-gov
B) B2C
C) B2B
D) C2C
Q4) An organization can also attract potential customers to its site through the use of Web page ____________________ ads that display a graphic and include a hyperlink to the advertisers' Web site.
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Chapter 8: Enterprise Resource Planning
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Sample Questions
Q1) In the supply chain,____ is the process responsible for choosing the suppliers and establishing the contract terms to provide the raw materials needed to create your product and deliver them to your manufacturing locations.
A) sourcing
B) demand planning
C) manufacturing
D) logistics
Q2) ERP project ___________________ must attempt to deliver a solution that meets specific scope,cost,time,and quality goals while managing the expectations of the project stakeholders.
Q3) Most ERP software packages are designed so that an organization has to implement the entire package.
A)True B)False
Q4) The goal of an ERP system is achieved by building multiple databases that are accessed by multiple software modules,which provide support for key business functions for different areas of an organization.
A)True B)False
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Chapter 9: Business Intelligence
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Sample Questions
Q1) The Federal Transportation Security Administration (TSA)implemented a BI system called the ____ to manage more effectively and schedule its workers.
A) Performance Management System (PMS)
B) Performance Information Management System (PIMS)
C) Performance Indicator Management System (PIMS)
D) Performance System Manager (PSM)
Q2) Some organizations have multiple data marts,each designed to meet the needs of a different organizational business unit.
A)True
B)False
Q3) Why are spreadsheets useful?
Q4) When using the Plan-Do-Check-Act process,the problem-solving team establishes criteria for selecting a solution,generates solution alternatives,selects a solution,and plans how to implement the solution in the ____ step.
A) Plan
B) Do
C) Check
D) Act
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11
Chapter 10: Knowledge Management
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Sample Questions
Q1) The traditional method of modifying the decision logic of information systems involves heavy interaction between business users and business analysts.
A)True
B)False
Q2) There are two main types of enterprise search software-____.
A) compliance and search software
B) compliance and rules software
C) compliance and business search software
D) compliance and auditing software
Q3) Effective ____ software solutions preserve and destroy data based on approved organizational policies through processes that cannot be altered by unauthorized users.
A) internal
B) e-discovery
C) enterprise
D) monitoring
Q4) A(n)____________________ is a collaborative Web site that allows users to create and edit Web page content freely using any Web browser.
Q5) What is electronic discovery?
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Chapter 11: Enterprise Architecture
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Sample Questions
Q1) Client/server architecture provides for a separation of responsibilities and enables the application to be organized in ____.
A) stacks
B) stovepipes
C) units
D) layers
Q2) Effective organizations use ____________________ to provide value propositions to external and internal customers.
Q3) The result of ____ is to provide a solid foundation for both internal and external customers.
A) enterprise architecture
B) enterprise structure
C) enterprise development
D) enterprise growth
Q4) The ability to respond to unanticipated changes in the business environment is a key advantage of SOA.
A)True
B)False
Q5) Identify the parts of a client/server architecture.
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Chapter 12: Ethical, privacy, and Security Issues
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Sample Questions
Q1) Significant improvements in security can require years and do not come easy.
A)True
B)False
Q2) The ____ is a senior-level manager who provides vision and direction in the area of business conduct.
A) corporate ethics officer
B) chief executive officer
C) chief privacy officer
D) chief ethics officer
Q3) When dealing with customer data,strong measures are required to avoid customer ___________________ problems.
Q4) List three specific responsibilities of an ethics officer.
Q5) A ____ stands guard between your organization's internal network and the Internet,and limits network access based on the organization's access policy.
A) router
B) choke device
C) concentrator
D) firewall
Q6) List three potential costs of a security breach.
Page 14
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