Information Systems for Managers
Chapter Exam Questions
Course Introduction
This course introduces the fundamental concepts of information systems and their strategic role in supporting managerial decision-making within organizations. Students explore the design, implementation, and management of information systems, focusing on how technology can be leveraged to improve business operations, enhance competitive advantage, and facilitate innovation. Topics include systems development life cycle, database management, enterprise resource planning (ERP), data analytics, cybersecurity, and the ethical and legal considerations in information management. Through case studies and practical exercises, managers will gain the knowledge and skills necessary to effectively align information systems with organizational goals and drive successful digital transformation initiatives.
Recommended Textbook
Management Information Systems 10th Edition by
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James A. OBrien George M. Marakas
Chapter 1: Foundations of Information Systems in Business
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Sample Questions
Q1) Information processing consists of the system activities of input, processing, output, _______________, and control.
Answer: storage
Q2) In the context of the information system model, software resources include the sets of operating instructions called _______________, which direct and control computer hardware.
Answer: programs
Q3) With a strategic information system (SIS), information technology becomes an integral part of business processes, products, and _______________.
Answer: services
Q4) Transaction processing systems process transactions in two basic ways, _______________ processing or real-time.
Answer: batch
Q5) In the Real World case, Sew What? lost a big business contract because without a _______ the company lacked credibility.
Answer: Website
Q6) _______________ is data about the performance of a system.
Answer: Feedback
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Chapter 2: Competing With Information Technology
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Q1) _______________ agility is the ability to co-opt customers in the exploitation of innovation opportunites.
A) Customer
B) Partnering
C) Operational
D) Technological
Answer: A
Q2) All of the following are primary business processes, except:
A) Customer relationship management
B) Targeted marketing
C) Technology development
D) Just-in-time warehousing
Answer: C
Q3) The goal of knowledge management systems (KMS) is to help knowledge workers _______________ important business knowledge.
A) create
B) organize
C) distribute
D) All of the choices are correct.
Answer: D
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Chapter 3: Computer Hardware
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Sample Questions
Q1) A _______________ allows users to use a computer by touching the surface of its video display screen.
Answer: touch screen
Q2) The first generation of computers relied on _______________.
A) miniaturized circuits
B) transistors
C) vacuum tubes
D) punch cards
Answer: C
Q3) The _______________ devices of a computer system include video display units, printers, audio response units, and so on.
Answer: output
Q4) _______________ bytes of storage are needed to represent the name "Sarah."
A) Two
B) Three
C) Five
D) Ten
Answer: C
Q5) RFID stands for ____________________.
Answer: radio frequency identification
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Chapter 4: Computer Software
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Sample Questions
Q1) An accounting program is an example of application-specific software.
A)True
B)False
Q2) Because general purpose application programs, such as those for word processing and database management, significantly increase the productivity of end users, they are sometimes known as _______________ packages.
Q3) Which of the following statements is not a characteristic of software suites?
A) They contain software tools that can help increase productivity, collaborate with colleagues, and access intranets, extranets, and the Internet
B) All components of the software use a similar graphical user interface
C) There is a custom graphical user interface for each application in the suite
D) They cost less than the total cost of buying the individual packages separately
Q4) Web services can link key business functions for the exchange of data in real time within the Web-based applications a business might share with its customers, suppliers, and other business partners.
A)True
B)False
Q5) COTS is an acronym for _______________ off-the-shelf software.
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Chapter 5: Data Resource Management
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Q1) One drawback to the database duplication process is that no changes can ever be made to any database other than the master. Otherwise, local changes will be overwritten during the duplication process.
A)True
B)False
Q2) Early mainframe DBMS packages used the _______________ structure, in which all records are dependent and arranged in multilevel structures, consisting of one root record and any number of subordinate levels.
A) network
B) relational
C) hierarchical
D) object-oriented
Q3) Entity Relationship Diagrams are _______________ of the various files and their relationships within a database system.
Q4) _______________ relationship diagrams are used to model the relationships among the many entities involved in business processes.
Q5) Databases contain data elements that describe both entities and the _______________ among entities.
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Chapter 6: Telecommunications and Networks
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Sample Questions
Q1) Programming that serves to "glue together" or mediate between two separate, and usually already existing, programs is known as _______________.
A) front-line software
B) software handshaking
C) middleware
D) back-line software
Q2) Frame relay technology is slower than X.25 and not as well suited to handle the heavy communications traffic of interconnected local area networks.
A)True
B)False
Q3) Most Linux distributions are released via BitTorrent to help with _______________ needs.
A) security
B) bandwidth
C) user registration
D) file compression
Q4) _______________ are the most common type of communications processor.
Q5) Internet2 is all about high-speed telecommunications and infinite
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Chapter 7: Electronic Business Systems
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Q1) Human resource information systems support the strategic, tactical, and _______________ use of the human resources of an organization.
Q2) _______________ planning software can help determine the financing needs of a business and analyze alternative methods of financing.
Q3) Networked enterprises view cross-functional enterprise systems as a strategic way to use IT to centralize information resources.
A)True
B)False
Q4) Distribution and manufacturing are _______________.
A) middleware
B) legacy systems
C) back office systems
D) front office systems
Q5) According to the Real World case, Cisco's latest strategy initiative, Cisco 3.0, is about using technology and collaborative tools to fundamentally change the nature of work.
A)True
B)False
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Chapter 8: Enterprise Business Systems
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Sample Questions
Q1) Nike's failed SCM implementation cost the firm over $100 million in lost sales, depressed stock prices, and caused class action lawsuits.
A)True
B)False
Q2) _______________ is the technological backbone of e-business, an enterprise-wide transaction framework with links into sales order processing, inventory management and control, production and distribution planning, and finance.
A) Enterprise resource planning
B) Supply chain management
C) Electronic data interchange
D) Partner relationship management
Q3) _______________ systems store customer account data in common databases and then make it available throughout a company via Internet, intranet, or other network links.
A) Enterprise Resource Planning (ERP)
B) Supply Chain Management (SCM)
C) Customer Relationship Management (CRM)
D) Knowledge Management (KM)
Q4) According to the textbook case, CRM is easier to implement when
10
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Chapter 9: Electronic Commerce Systems
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Q1) In certain cases, it is possible to convert a physical good, such as a CD, software, or a newspaper, into a virtual good that can be downloaded upon purchase.
A)True
B)False
Q2) E-business _______________ systems ensure that the proper transactions, decisions, and work activities are performed, and that the correct data and documents are routed to the right employees, customers, suppliers, and other business stakeholders.
Q3) When customers can select products from website catalog displays and put them into a virtual holding bin for later checkout and processing, they are using a
A) shopping cart
B) configuration queue
C) PayPal register
D) shopping queue
Q4) Most business-to-consumer e-commerce ventures take the form of auction sites on the World Wide Web.
A)True
B)False
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Chapter 10: Decision Support Systems
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Sample Questions
Q1) Information has three dimensions: time, content, and _______________.
Q2) The development of natural languages and _______________ are major thrusts in the natural interface area of AI applications.
Q3) AI applications can be grouped under all of the following areas except:
A) Cognitive science
B) Robotics
C) Natural interfaces
D) Linguistics
Q4) All of the following would be considered an AI application in the robotics group except:
A) Visual perception
B) Neural networks
C) Locomotion
D) Navigation
Q5) Data that are incomplete or ambiguous are often referred to as __________ data.
Q6) _______________ represents knowledge in the form of statements of fact, typically in the form of premise and conclusion.
Q7) The easiest way to develop an expert system is to use an expert _______________ as a developmental tool
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Chapter 11: Developing Businessit Strategies
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Q1) Any new way of doing things will generate some resistance from the people affected.
A)True
B)False
Q2) It is common for the current market value of an organization to exceed the market value of its assets.
A)True
B)False
Q3) A strength is the potential for new business markets or innovative breakthroughs that might expand present markets.
A)True
B)False
Q4) The _______________ component of the information technology architecture includes the organizational structure of the IS function within a company and the distribution of IS specialists, designed to meet the changing strategies of a business.
A) IT organization
B) data resources
C) technology platform
D) applications architecture
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Chapter 12: Developing Businessit Solutions
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Q1) All of the following would be a focus of a legal/political feasibility study except:
A) Copyright or patent infringements
B) Links to grassroots political parties
C) Identifying the key stakeholders and the degree to which the proposed system may affect the distribution of power
D) Existing contractual obligations
Q2) With a pilot conversion, the old and new systems are run simultaneously until the end users and project coordinators are fully satisfied that the new system is functioning correctly and the old system is no longer necessary.
A)True
B)False
Q3) All of the following are done during the systems investigation stage of application development, except:
A) Develop logical models of the current system
B) Conduct a feasibility study
C) Determine how to address business opportunities and priorities
D) Develop a project management plan and obtain management approval
Q4) A __________ is a special set of activities with a clear beginning and end.
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Chapter 13: Security and Ethical Challenges
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Q1) The stockholder theory maintains that:
A) Companies have ethical responsibilities to all members of society, which allow corporations to exist based on a social contract
B) Managers are agents of the organization's owners, and their only ethical responsibility is to increase the profits of the business without violating the law or engaging in fraudulent practices
C) Managers have an ethical responsibility to manage a firm for the benefit of all individuals and groups that have a claim on a company
D) Managers are agents of the customer, and their only ethical responsibility is to increase the service of the business, without violating the law or engaging in fraudulent practices
Q2) Electronic breaking and entering means getting access to a computer system, reading some files, but neither stealing nor damaging anything.
A)True
B)False
Q3) ________________ file sharing software enables direct MP3 audio file transfers of specified tracks of music between your PC and those of other users on the Internet.
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Chapter 14: Enterprise and Global Management of Information Technology
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Q1) Supplementing an existing workforce with offshore support can allow for productivity 24 hours a day.
A)True
B)False
Q2) Process control packages not only monitor, but automatically control, computer operations at large data centers.
A)True
B)False
Q3) Within an organization, managing the development and implementation of new business/IT applications and technologies is the responsibility of:
A) The CIO
B) Both the CIO and the CEO
C) Both the CTO and the CEO
D) Both the CIO and the CTO
Q4) An international business/IT strategy is multi-regional; a global perspective is region specific.
A)True
B)False
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