Information Systems for Decision Making Exam Review
Course Introduction
Information Systems for Decision Making explores how organizations leverage information technology to support and enhance decision-making processes at various management levels. The course covers the principles and practices of designing, implementing, and managing information systems, with a focus on tools such as Management Information Systems (MIS), Decision Support Systems (DSS), and Business Intelligence (BI) platforms. Students will analyze real-world case studies, learn about data collection, storage, and analysis, and examine ethical and security considerations. By integrating theoretical frameworks with practical applications, the course equips students with the skills to use information systems effectively for improved business outcomes and strategic planning.
Recommended Textbook
Business Driven Technology 5th Edition by Paige Baltzan
Available Study Resources on Quizplus 20 Chapters
1076 Verified Questions
1076 Flashcards
Source URL: https://quizplus.com/study-set/2656 Page 2
Chapter 1: Business Basics
Available Study Resources on Quizplus for this Chatper
56 Verified Questions
56 Flashcards
Source URL: https://quizplus.com/quiz/52984
Sample Questions
Q1) Which of the following is not one of the four phases in the product life cycle?
A) Growth
B) Decline
C) Place
D) Introduction
Answer: C
Q2) Define the three common business forms.
Answer: Sole proprietorship-The sole proprietorship is a business form in which a single person is the sole owner and is personally responsible for all the profits and losses of the business. Partnership-Partnerships are similar to sole proprietorships, except that this legal structure allows for more than one owner. Each partner is personally responsible for all the profits and losses of the business. Corporation-The corporation is the most sophisticated form of business entity and the most common among large companies. The corporation (also called, organization, enterprise, or business) is an artificially created legal entity that exists separate and apart from those individuals who created it and carry on its operations. In a corporation, the business entity is separate from the business owners.
Q3) ____________ are a distribution of earnings to shareholders.
Answer: Dividends
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Business Process
Available Study Resources on Quizplus for this Chatper
40 Verified Questions
40 Flashcards
Source URL: https://quizplus.com/quiz/52983
Sample Questions
Q1) Strategic planning is a customer facing business process.
A)True
B)False
Answer: False
Q2) A business ____________ is a standardized set of activities that accomplish a specific task, such as processing a customer's order.
Answer: Process
Q3) Which of the following is not one of the important characteristics of business processes?
A) The processes have internal users
B) The processes have external users
C) The processes occur only within organizations
D) The processes occur across organizations
Answer: C
Q4) A business process model is a graphic description of a __________, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
Answer: Process
Q5) Manufacturing is a ________ facing process.
Answer: Customer
4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Hardware and Software
Available Study Resources on Quizplus for this Chatper
41 Verified Questions
41 Flashcards
Source URL: https://quizplus.com/quiz/52982
Sample Questions
Q1) What is similar to a desktop but has more powerful mathematical and graphics processing capabilities and can perform more complicated tasks in less time?
A) Tablet
B) PDA
C) Workstation
D) Minicomputer
Answer: C
Q2) What is the size of the internal electrical pathway along which signals are sent from one part of the computer to another?
A) Clock speed
B) Word length
C) Bus width
D) Chip line width
Answer: C
Q3) ____________ is the set of instructions that the hardware executes to carry out specific tasks.
Answer: Software
Q4) ____________ is the number of billions of CPU cycles per second. Answer: Gigahertz
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Enterprise Architectures
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/52981
Sample Questions
Q1) Which of the following is not a component of an application architecture?
A) Services
B) Open system
C) Events
D) Capacity planning
Q2) What is the primary difference between the different types of backup/recovery media?
A) Speed
B) Cost
C) Expense
D) All of the above
Q3) Which of the following is not one of the three components of an enterprise architecture?
A) Application architecture
B) Information architecture
C) Services architecture
D) Infrastructure architecture
Q4) ___________ architectures include the plans for how an organization will build, deploy, use, and share its data, processes, and IT assets.
Q5) List and describe the five characteristics of adaptable systems.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Networks and Telecommunications
Available Study Resources on Quizplus for this Chatper
73 Verified Questions
73 Flashcards
Source URL: https://quizplus.com/quiz/52980
Sample Questions
Q1) Which of the following represents the bus topology?
A) All devices are connected to a central cable or backbone.
B) All devices are connected to a central device, called a hub.
C) All devices are connected to one another in the shape of a closed loop, so that each device is connected directly to two other devices, one on either side of it.
D) Groups of star-configured workstations are connected to a linear bus backbone cable.
Q2) List and describe many of the network security problems.
Q3) Which company has been using Skype's free instant messaging and video calls for more than two years to track communications with international colleagues?
A) Ironman
B) Rip Curl Surf and Snow Brands
C) Verizon
D) All of the above
Q4) Compare LANs, WANs, and MANs.
Q5) Explain the difference between a VPN and a VAN.
Q6) Identify the different media types found in networks
Q7) Describe the business benefits associated with VoIP.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: Information Security
Available Study Resources on Quizplus for this Chatper
80 Verified Questions
80 Flashcards
Source URL: https://quizplus.com/quiz/52979
Sample Questions
Q1) What is the most secure type of authentication?
A) Something the user knows such as a user ID and password
B) Something the user has such as a smart card or token
C) Something that is part of the user such as a fingerprint or voice signature
D) Combination of all of the above
Q2) ____________ is the identification of a user based on a physical characteristic.
Q3) _________ have philosophical and political reasons for breaking into systems and will often deface the website as a protest.
Q4) What is the forging of the return address on an email so that the email message appears to come from someone other than the actual sender?
A) Malicious code
B) Hoaxes
C) Spoofing
D) Sniffer
Q5) The Trojan-horse virus hides inside other software, usually as an attachment or a downloadable file.
A)True
B)False
Q6) List and describe the three primary security areas.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Ethics
Available Study Resources on Quizplus for this Chatper
71 Verified Questions
71 Flashcards
Source URL: https://quizplus.com/quiz/52978
Sample Questions
Q1) Identify the differences between an ethical computer use policy and an acceptable computer use policy.
Q2) Which policy details the extent to which email messages may be read by others?
A) Acceptable use policy
B) Email privacy policy
C) Internet use policy
D) None of the above
Q3) The _________ act restricts what information the federal government can collect.
Q4) Which of the following represents the classic example of unintentional information reuse?
A) Phone number
B) Social Security number
C) Address
D) Driver's license number
Q5) A(n) ___________ privacy policy contains general principles regarding information privacy.
Q6) __________ is software that comes hidden in free downloadable software and tracks online movements, mines the information stored on a computer, or uses a computer's CPU and storage for some task the user know nothing about.
Page 9
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Supply Chain Management
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/52977
Sample Questions
Q1) Explain supply chain management strategies focusing on efficiency.
Q2) Having a number of different facilities located closer to customers decreases an organization's __________.
Q3) Location, _________, and operational design are the three primary components of a facilities strategy.
Q4) In the future, ___________ will become an effective tool for tracking and monitoring inventory movement in a real-time SCM environment.
Q5) Which of the following increases efficiency for the facilities driver?
A) Decentralized facilities
B) Large amounts of excess capacity
C) Functional focus operational design
D) Product focus operational design
Q6) An organization's supply chain strategy can focus on efficiency or effectiveness, but not both.
A)True
B)False
Q7) If an organization chooses an inexpensive method of transportation it is focusing on a(n) _________ strategy.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Q8) In a(n) __________ technology environment, organizations send information.
Chapter 9: Customer Relationship Management
Available Study Resources on Quizplus for this Chatper
60 Verified Questions
60 Flashcards
Source URL: https://quizplus.com/quiz/52976
Sample Questions
Q1) RFM stands for Regency, Frequency, and Monetary.
A)True
B)False
Q2) What automates each phase of the sales process, helping individual sales representatives coordinate and organize all of their accounts?
A) Sales management systems
B) Contact management systems
C) Opportunity management systems
D) None of the above
Q3) Which of the following was one of the first CRM components built to address the issues that sales representatives were struggling with the overwhelming amount of customer account information they were required to maintain and track?
A) Sales management system
B) Contact management system
C) Opportunity management system
D) Sales force automation system
Q4) McDonald's is _________ selling when it asks their customers if they would like an apple pie with their meal.
Q5) Describe three CRM technologies used by sales departments.
To view all questions and flashcards with answers, click on the resource link above. Page 11
Chapter 10: Enterprise Resource Planning
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/52975
Sample Questions
Q1) Redefining processes is a common ERP ___________.
Q2) Compare core enterprise resource planning components and extended enterprise resource planning components.
Q3) _________ and materials management is one of the three most common core ERP components.
Q4) Which of the following is an extended ERP component?
A) Business intelligence
B) Ebusiness
C) Customer relationship management
D) None of the above
Q5) What is the single most important force reshaping the architecture and functionality of ERP systems?
A) Internet
B) Interface
C) Wireless technology
D) Ebusiness
Q6) Customization is a common ERP _________.
Q7) Production and materials management is a core ERP component.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Ebusiness
Available Study Resources on Quizplus for this Chatper
45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/52974
Sample Questions
Q1) What is viral marketing?
A) A box running across a web page that is often used to contain advertisements
B) Allows businesses to generate commissions or royalties from an Internet site
C) A technique that induces websites or users to pass on a marketing message to other websites or users
D) The ability of an organization to give its customers the opportunity to tailor products or services to customer's specifications
Q2) What is a standard format for exchanging business data?
A) Financial EDI
B) Financial cybermediary
C) Electronic Data Interchange
D) None of the above
Q3) What is a digital wallet?
A) An Internet-based company that facilitates payments over the Internet
B) A mechanism for sending a payment from a checking or savings account
C) A system that sends bills over the Internet and provides an easy-to-use mechanism to pay the bill
D) Both software and information-the software provides security for the transaction and the information includes payment and delivery information
To view all questions and flashcards with answers, click on the resource link above.
Page 13
Chapter 12: Global Trends on OLC
Available Study Resources on Quizplus for this Chatper
62 Verified Questions
62 Flashcards
Source URL: https://quizplus.com/quiz/52973
Sample Questions
Q1) Which of the following is not one of the technologies shaping our future?
A) Digital ink
B) Teleliving
C) Alternative energy sources
D) Automatic computing
Q2) Which of the following is not a potential business impact created by the growth in information industries?
A) Top managers must be computer-literate
B) Knowledge workers are generally higher paid
C) Entry-level positions will require less education
D) Downsizing will continue
Q3) Digital ink, digital paper, autonomic computing, ________, and alternative energy sources are the technologies discussed in the text as having the potential to change our world, our future, and our lives.
Q4) What percentage will all of today's technical knowledge represent in 2050?
A) One
B) Ten
C) Twenty
D) Fifty
Q5) The world's population is expected to double over the next ___________ years.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Strategic Outsourcing on OLC
Available Study Resources on Quizplus for this Chatper
14 Verified Questions
14 Flashcards
Source URL: https://quizplus.com/quiz/52972
Sample Questions
Q1) The leaders, the newcomers, and the rookies are the three categories of outsourcing countries.
A)True
B)False
Q2) Describe the future trend of outsourcing.
Q3) List and describe the three categories of outsourcing countries.
Q4) What category of outsourcing countries includes Brazil, China, Malaysia, Mexico, Russia, and South Africa?
A) The leaders
B) The up-and-comers
C) The rookies
D) None of the above
Q5) Which of the following countries is considered a rookie in the outsourcing industry?
A) Israel
B) China
C) Ireland
D) New Zealand
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Systems Development
Available Study Resources on Quizplus for this Chatper
66 Verified Questions
66 Flashcards
Source URL: https://quizplus.com/quiz/52971
Sample Questions
Q1) Testing is the fourth phase in the SDLC.
A)True
B)False
Q2) Which of the following highlights how to use the system?
A) User documentation
B) GUI
C) COTS
D) UAT
Q3) What type of training is set in a classroom-type environment and lead by an instructor?
A) Online training
B) Workshop training
C) Help desk
D) None of the above
Q4) Which of the following is not a phase in the SDLC?
A) Planning
B) Development
C) RFP
D) Testing
RFP is request for proposal and is not a phase in the SDLC.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 15: Project Management
Available Study Resources on Quizplus for this Chatper
52 Verified Questions
52 Flashcards
Source URL: https://quizplus.com/quiz/52970
Sample Questions
Q1) Which of the following is not a technique for choosing strategic projects?
A) Categorize projects
B) Perform a financial analysis
C) Focus on organizational goals
D) Develop a project plan
Q2) What is project scope?
A) Quantifiable criteria that must be met for the project to be considered a success
B) Products, services, or processes that are not specifically a part of the project
C) Any measurable, tangible, verifiable outcome, result or item that is produced to complete a project or part of a project
D) Defines the work that must be completed to deliver a product with the specified features and functions
Q3) What is the most important part of the project plan?
A) Gantt chart
B) Specification
C) Communication
D) None of the above
Q4) Describe the two primary diagrams most frequently used in project planning.
To view all questions and flashcards with answers, click on the resource link above.
17
Chapter 16: Operations Management
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/52969
Sample Questions
Q1) The five key competitive priorities include cost, quality, _______, flexibility, and service.
Q2) A transformation process is often referred to as the technical core, especially in manufacturing organization, and is the actual conversion of inputs to outputs.
A)True
B)False
Q3) Value-added is the term used to describe the difference between the cost of inputs and the value of price of outputs.
A)True
B)False
Q4) Which of the following statements is true?
A) Companies produce goods only without services
B) Companies produce services only without goods
C) Companies typically sell product packages, with a combination of goods and services
D) None of the above
Q5) Define the term operations management.
Q6) Describe the five characteristics of competitive priorities.
Q7) Explain operations management role in business.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Organizational Architecture Trends
Available Study Resources on Quizplus for this Chatper
38 Verified Questions
38 Flashcards
Source URL: https://quizplus.com/quiz/52968
Sample Questions
Q1) Loose coupling is simply a way of ensuring that the technical details such as language, platform and so on are _____________ from the service.
Q2) Services are business tasks.
A)True
B)False
Q3) Which is not a benefit of the SaaS model over traditional licensed software approaches?
A) Easy to Switch Providers
B) Pay One Price Fits All
C) Lower Total Cost of Ownership
D) Easier Upgrades
Q4) In a virtualized environment, the logical functions of computing, storage, and network elements are separated from their ____________ functions.
Q5) Interoperability is the capability of two or more computer systems to share data and resources, even though they are made by different manufacturers.
A)True
B)False
Q6) Identify the logical functions used in a virtualized environment.
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Business Intelligence
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/52967
Sample Questions
Q1) Which of the following is a form of statistical analysis?
A) Forecasting
B) Market basket analysis
C) Cluster analysis
D) All of the above
Q2) Which of the following is the result of BI that implies that the data have been documented as the certified or approved data for the enterprise?
A) Reliable
B) Consistent
C) Understandable
D) Easily manipulated
Q3) Which company uses statistical analysis to automatically detect potential issues, provide quick and easy access to reports, and perform multidimensional analysis on all warranty information?
A) Burlington Northern and Santa Fe Railroad
B) BostonCoach
C) Verizon Communications
D) Whirlpool
Q4) Describe the three common forms of data-mining analysis?
To view all questions and flashcards with answers, click on the resource link above. Page 20
Chapter 19: Global Information Systems
Available Study Resources on Quizplus for this Chatper
69 Verified Questions
69 Flashcards
Source URL: https://quizplus.com/quiz/52966
Sample Questions
Q1) What is the act of conforming, acquiescing, or yielding?
A) Geoeconomic
B) Governance
C) Compliance
D) ISACA
Q2) ____________ privacy concerns the legal right or general expectation of individuals, groups, or institutions to determine for themselves when and to what extent information about them is communicated to others.
Q3) Which company began a pilot project that gives employees about $1,000 to spend on productivity-enhancing tools in addition to standard issue equipment?
A) CloudNine Communications
B) BP
C) McDonalds
D) All of the above
Q4) Explain the cultural, political, and geoeconomic challenges facing global businesses.
Q5) Identify global system development issues organizations should understand prior to building a global system.
Q6) ____________ is the act of conforming, acquiescing, or yielding.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 20: Mobile Technology
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/52965
Sample Questions
Q1) Which of the following represents an unusual use of RFID?
A) Preventing toilets from overflowing
B) Identifying human remains
C) Timing athletic events
D) All of the above
Q2) Explain how American farmers are using GPS satellite navigations systems.
Q3) Which of the following is not a company using GPS to gain efficiencies and effectiveness?
A) GM
B) American Farmers
C) UPS
D) Dr. Pepper
Q4) List some of the advantages of using a communications satellite.
Q5) The Global Positioning System (GPS) is a constellation of 24 well-spaced satellites that orbit the Earth and make it possible for people with ground receivers to pinpoint their geographic location.
A)True
B)False
Q6) Describe how satellite technology works.
To view all questions and flashcards with answers, click on the resource link above. Page 22
Q7) Describe RFID and how it can be used to help make a supply chain more effective.