Information Systems for Business Review Questions
Course Introduction
This course provides an overview of information systems and their critical role in supporting business operations, decision-making, and strategic objectives. Students will explore the fundamental concepts of information technology, data management, and networked environments, emphasizing how organizations leverage these resources to gain competitive advantages. The course covers topics such as enterprise systems, e-commerce, cybersecurity, and the ethical implications of technological advancements. Practical case studies and real-world applications illustrate how businesses utilize information systems to improve efficiency, innovate processes, and adapt to the rapidly evolving digital landscape.
Recommended Textbook
Business Driven Management Information Systems 3rd Edition by Baltzan
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12 Chapters
1504 Verified Questions
1504 Flashcards
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Page 2
Chapter 1: What Is Strategy and Why Is It Important
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146 Verified Questions
146 Flashcards
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Sample Questions
Q1) Which of the following is Hyundai using as its generic strategy?
A) Broad cost leadership
B) Broad differentiation
C) Focused cost leadership
D) Focused differentiation
Answer: A
Q2) An entry barrier is typically used to influence the rivalry among existing competitors.
A)True
B)False
Answer: False
Q3) Job titles, roles, and responsibilities do not differ from organization to organization. A)True
B)False
Answer: False
Q4) ______________ power in the Porter's Five Forces Model is high when buyers have many choices of whom to buy from and low when their choices are few.
Answer: Buyer
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104 Verified Questions
104 Flashcards
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Sample Questions
Q1) Which of the following is an example of transactional data?
A) Withdrawing cash from an ATM
B) Making an airline reservation
C) Purchasing stock
D) All of the above
Answer: D
Q2) A ________________________ is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
Answer: business process model
Q3) "Doing things right" addresses effectiveness whereas "Doing the right things" addresses efficiency.
A)True
B)False Answer: False
Q4) Functioning without complete or well-structured information is a feature of neural networks.
A)True
B)False Answer: True
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Chapter 3: Evaluating a Companys External Environment
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182 Verified Questions
182 Flashcards
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Sample Questions
Q1) What allows subscribers to connect to a server at designated hotspots or access points using a wireless connection?
A) Internet service provider (ISP)
B) Online service provider (OSP)
C) Application service provider (ASP)
D) Wireless Internet service provider (WISP)
Answer: D
Q2) What are agents, software, or businesses that bring buyers and sellers together that provide a trading infrastructure to enhance e-business?
A) Pure plays
B) Intermediaries
C) Content providers
D) Reintermediation
Answer: B
Q3) Business-to-business applies to businesses buying from and selling to each other over the ____________.
Answer: Internet
Q4) Web 2.0's vast _________________ impact is just beginning. Answer: disruptive
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Chapter 4: Evaluating a Companys Resources,
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127 Verified Questions
127 Flashcards
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Sample Questions
Q1) The extended ERP component that helps optimize the supply chain from acquisition of raw materials to receipt of finished goods by customers is the:
A) CRM component
B) SCM component
C) Business Intelligence component
D) E-business component
Q2) What are several different types of software, which sit in the middle of and provide connectivity between two or more software applications?
A) Middleware
B) Enterprise application integration middleware
C) Automated business process
D) e-business infrastructure
Q3) Letting employees work from outside the office keeps cars off the road, plus the practice can _________________.
A) Foster employee retention
B) Boost worker productivity
C) Slash real estate costs
D) All of the above
Q4) Large-Scale Vendors are attempting to enter the __________ market.
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Chapter 5: The Five Generic Competitive Strategies
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89 Flashcards
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Sample Questions
Q1) Describe the fastest growing components of SCM systems.
Q2) An organization's supply chain strategy can focus on efficiency or effectiveness, but not both.
A)True
B)False
Q3) ____________ management and control software provides control and visibility to the status of individual items maintained in inventory.
Q4) In a supply chain, payment flows in the direction of ________.
Q5) Decisions are sometimes referred to as __________________, which focuses on long range planning such as plant size, location, and type of process to be used.
A) Strategic planning
B) Tactical planning
C) Transportation planning
D) Operations planning
Q6) What are the four primary drivers of supply chain management?
A) Visibility, consumer behaviour, competition, and service
B) Non-visibility, consumer behaviour, competition, and service
C) Visibility, consumer behaviour, competition, and speed
D) Non-visibility, consumer behaviour, competition, and speed
Page 7
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Chapter 6: Strengthening a Companys Competitive Position
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107 Verified Questions
107 Flashcards
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Sample Questions
Q1) What can analytical CRM modeling tools discover?
A) Identify opportunities for expanding customer relationships
B) Identify opportunities for cross-selling
C) Identify opportunities for up-selling
D) All of the above
Q2) SRM systems also help an organization communicate with its suppliers by providing a seamless communication channel where data can be shared and accessed by both parties.
A)True
B)False
Q3) Which company, in the text, rolled out a Web-based system called Summit to pull its client data into one central repository so that company can deliver much faster customer service and improve the customer experience?
A) Alterna Savings
B) CCL Industries
C) Brother International Corporation
D) 1-800-Flowers.com
Q4) The three phases of CRM include (1) reporting, (2) ____________, and (3) predicting.
Page 8
Q5) Summarize the future of customer relationship management.
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Chapter 7: Strategies for Competing in International Markets
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140 Verified Questions
140 Flashcards
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Sample Questions
Q1) What is a forward integration?
A) Takes information entered into a given system and sends it to the application generation component
B) Takes information entered into a given system and sends it automatically to all downstream systems and processes
C) Takes information entered into a given system and sends it automatically to all upstream systems and processes
D) Takes information entered into a given system and sends it to the DBMS
Q2) What is a primary key?
A) A field (or group of fields) that uniquely identifies a given entity in a table
B) A primary key of one table that appears as an attribute in another table and acts to provide a logical relationship among the two tables
C) Characteristics or properties of an entity class
D) A field (or group of fields) that uniquely identifies a given attribute in a table
Q3) _________ integrity is a measure of the quality of information.
Q4) The best way to communicate information is via ______________.
Q5) Describe the broad levels, formats, and granularities of information.
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Chapter 8: Corporate Strategy
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132 Verified Questions
132 Flashcards
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Sample Questions
Q1) List and describe the advantages of groupware systems.
Q2) There is no difference between information and knowledge in organizations.
A)True
B)False
Q3) Which company developed a real-time collaboration system that ties together its partners, suppliers, and DoD customers via the Internet?
A) Heineken USA
B) Lockheed Martin Corporation
C) Accenture
D) ChevronTexaco Corporation
Q4) ________________________ are popular Web-based knowledge management solutions
Q5) A humanist or information studies scholar would argue the following regarding knowledge:
A) it is up to users to interpret information.
B) it is up to users to make sense of information.
C) knowledge is resident only in human beings.
D) All of the above.
Q6) Distinguish between knowledge management and knowledge management systems?
Page 10
Q7) List and explain the insights from CSCW on the adoption and use of enterprise portals.
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Chapter 9: Ethics, Corporate Social Responsibility,
Environmental Sustainability, and Strategy
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171 Verified Questions
171 Flashcards
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Sample Questions
Q1) Which of the following is not included in the four quadrants of ethical and legal behaviour?
A) Legal behaviour and ethical behaviour
B) Illegal behaviour and ethical behaviour
C) Legal behaviour and unethical behaviour
D) None of the above
Q2) Employee monitoring policies explicitly state how, when, and where the company monitors its employees.
A)True
B)False
Q3) A(n) __________ use policy contains general principles to guide the proper use of the Internet.
Q4) What is identity theft?
A) Is the forging of someone's identity for the purpose of fraud
B) Is monitoring emails
C) Is hacking in a computer system with the purpose of stealing information
D) Is buying illegal information from a hacker
Q5) Describe the relationships and differences between hackers and viruses.
Q7) Explain how HIPAA protects individual's health records? Page 12
Q6) Summarize the five steps to creating an information security plan.
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Chapter 10: Building an Organization Capable of Good
Strategy Execution
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) An organization must identify what it wants to do and how it is going to do it.What does the "how" part of this question focus on?
A) Justification of the project
B) Definition of the project
C) Analysis of project risks
D) Expected results of the project
Q2) Which differences does not make global data standardization quite difficult.
A) Language
B) Culture
C) Technology
D) Skin colour
Q3) Managing people is one of the hardest and most critical efforts a ______________ manager undertakes.
Q4) Summarize the different software development methodologies.
Q5) ____________ creep occurs when the scope of the project increases.
Q6) Failure to manage __________ scope is one of the primary reasons for project failure.
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Q7) Discuss the several strategies organizations can use to solve some of the problems that arise in global information systems development.
Chapter 11: Managing Internal Operations
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85 Flashcards
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Sample Questions
Q1) What are the top international telecommunications issues that are network related?
A) Improving operational efficiency of networks
B) Dealing with different networks
C) Controlling data communication security
D) All of the above.
Q2) What is a separate facility that does not have any computer equipment, but is a place where employees can move after the disaster.
A) Disaster recovery plan
B) Disaster recovery cost curve
C) Hot site
D) Cold site
Q3) What are the top international telecommunications issues that are technology and country-oriented?
A) Managing network infrastructure across countries
B) Managing international integration of technologies
C) Dealing with international tariff structures
D) All of the above.
Q4) Managing ___________ access to information is a critical piece of the data architecture.
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Chapter 12: Corporate Culture and Leadership
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Sample Questions
Q1) Mobile means the technology can travel with the user, but it is not necessarily in real-time.
A)True
B)False
Q2) What is a computer network that provides data communication services for business in geographically dispersed areas (such as across a country or around the world).
A) Local area network
B) Wide area network
C) Metropolitan area network
D) Peer-to-peer network
Q3) What is a computer network that uses cables or radio signals to link two or more computers within a geographically limited area, generally one building or a group of buildings?
A) Local area network
B) Wide area network
C) Metropolitan area network
D) Peer-to-peer network
Q4) Radio frequency identification tags have the potential to reinvent the ___________ chain.
Page 16
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