Information Systems Development Exam Preparation Guide
Course Introduction
Information Systems Development explores the principles, methodologies, and tools involved in creating and maintaining information systems that support organizational processes. The course covers the systems development life cycle (SDLC), requirement analysis, system design, implementation, testing, deployment, and maintenance. Students will examine various development approaches, including traditional waterfall and agile methodologies, and learn about project management, user involvement, and change management in the context of information systems. Emphasis is placed on understanding both technical and business perspectives to ensure the successful development of systems that meet organizational needs.
Recommended Textbook
Information Technology Project Management Revised 6th Edition by Kathy.. Schwalbe
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Chapter 1: Introduction to Project Management
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Q1) A(n)____________________ chart is a standard format for displaying project schedule information.
Answer: Gantt
Q2) Because a project requires resources,often from various areas,many projects cross ____ or other boundaries to achieve their unique purposes.
A)financial
B)spatial
C)departmental
D)technological
Answer: C
Q3) The term "____________________" refers to work done in organizations to sustain the business.
Answer: operations
Q4) Because there are so many people working on projects in various industries,PMI has created Specific ____________________ (SIGs)that enable members to share ideas about project management in their particular application areas,such as information systems.
Answer: Interest Groups
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Chapter 2: The Project Management and Information Technology Context
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Q1) In the ____ phase,the project team creates a definitive or very accurate cost estimate,delivers the required work,and provides performance reports to stakeholders.
A)development
B)implementation
C)concept
D)close-out
Answer: B
Q2) A ____ is a collection of project phases.
A)project life cycle
B)project feasibility
C)project planning cycle
D)project acquisition
Answer: A
Q3) It is much more expensive to make major changes to a project during earlier phases.
A)True
B)False
Answer: False
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Chapter 3: The Project Management Process Groups: A Case Study
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Q1) The project cost management knowledge area maps to the ____ process group through the activities of estimating costs and budget determination.
A)initiating
B)planning
C)executing
D)monitoring and controlling
Answer: B
Q2) The process of acquiring a project team falls under the Project Human Resource Management knowledge area.
A)True
B)False
Answer: True
Q3) Quality metrics are an output of project ____.
A)cost management
B)scope management
C)integration management
D)quality management
Answer: D
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Chapter 4: Project Integration Management
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Sample Questions
Q1) Enterprise _________________________ include relevant government or industry standards,the organization's infrastructure,and marketplace conditions.
Q2) You can use the ____________________ function in Excel to determine the IRR quickly.
Q3) ____ support contributes the most to successful information technology projects.
A)Stakeholder
B)Team
C)Executive
D)User
Q4) The first step in creating a weighted scoring model is to assign a weight to each criterion.
A)True
B)False
Q5) Even though many information technology projects can be completed quickly,it is still important to ____________________ them.
Q6) _________________________ involves identifying,evaluating,and managing changes throughout the project life cycle.
Q7) What is a weighted scoring model? How is it created?
Page 6
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Chapter 5: Project Scope Management
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Q1) The goal of ____ is to influence the factors that cause scope changes,assure changes are processed according to procedures developed as part of integrated change control,and manage changes when they occur.
A)scope verification
B)scope control
C)scope planning
D)scope definition
Q2) Creating the ______________________________ involves subdividing the major project deliverables into smaller,more manageable components.
Q3) Factors such as user involvement,clear business objectives,a minimized or clearly defined scope,and firm basic requirements,are elements of
Q4) In the WBS,the main groupings for the work are listed in Level ____.
Q5) In the ____________________ approach,team members first identify as many specific tasks related to the project as possible.
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Chapter 6: Project Time Management
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Q1) Outputs from ____ include work performance measurements,organizational process assets updates,change requests,project management plan updates,and project document updates.
A)estimating activity durations
B)developing schedules
C)controlling the schedule
D)estimating activity resources
Q2) ____ dependencies are sometimes referred to as soft logic and should be used with care since they may limit later scheduling options.
A)Mandatory
B)Discretionary
C)External
D)Internal
Q3) A(n)____________________ for a project is the series of activities that determine the earliest time by which the project can be completed.
Q4) Duration estimates are often provided as a discrete number,such as four weeks,or as a range,such as three to five weeks,or as a(n)____________________.
Q5) A white diamond on the Tracking Gantt chart represents a(n)____________________.
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Chapter 7: Project Cost Management
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Q1) The ____ is the ratio of actual work completed to the percentage of work planned to have been completed at any given time during the life of the project or activity.
A)AC
B)EV
C)RP
D)PV
Q2) ____________________ uses project characteristics in a mathematical model to estimate project costs.
Q3) Tom DeMarco,a well-known author on software development,suggests ____ reasons for the inaccuracies of many information technology project cost estimates and some ways to overcome them.
A)three
B)four
C)five
D)six
Q4) Any new technology or business process is untested and has inherent risks.
A)True
B)False
Q5) List and briefly describe the three project cost management processes.
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Chapter 8: Project Quality Management
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Q1) To obtain valid statistics,it is important to study every member of a population.
A)True
B)False
Q2) What are the three main outcomes of quality control? Briefly describe each.
Q3) ____ is the degree to which a system performs its intended function.
A)Reliability
B)Performance
C)Maintainability
D)Functionality
Q4) Only in-house auditors can perform quality audits.
A)True
B)False
Q5) What are the five phases in the DMAIC process? Briefly describe each one.
Q6) Many quality experts believe the main cause of quality problems is the lack of leadership.
A)True
B)False
Q7) ____________________ is a measure of quality control equal to 1 fault in 1 million opportunities.
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Chapter 9: Project Human Resource Management
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Q1) Most project managers agree that managing human resources effectively is one of the toughest challenges they face.
A)True
B)False
Q2) When resources are used on a more constant basis,they require more management.
A)True
B)False
Q3) The first step in the framework for defining and assigning work is ____.
A)defining how the work will be accomplished
B)breaking down the work into manageable elements
C)finalizing the project requirements
D)assigning work responsibilities
Q4) Only after meeting ____________________ needs can individuals act upon growth needs.
Q5) There are ____________________ main types of power,based on French and Raven's classic study,"The Bases of Social Power."
Q6) Covey,like Maslow,believes that people have the ability to be ____________________ and choose their responses to different situations.
Q7) What are the five stages of the Tuckman model? Briefly describe each stage.
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Chapter 10: Project Communications Management
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Q1) When using the ____,the project manager deemphasizes or avoids areas of differences and emphasizes areas of agreement.
A)confrontation mode
B)withdrawal mode
C)smoothing mode
D)forcing mode
Q2) The information technology field is relatively stable and unchanging.
A)True
B)False
Q3) ____ involves collecting and disseminating performance information,including status reports,progress measurement,and forecasting.
A)Reporting performance
B)Distributing information
C)Managing stakeholder expectations
D)Planning communications
Q4) By analyzing stakeholder communications needs,you can avoid wasting time or money on creating or disseminating unnecessary information.
A)True
B)False
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Chapter 11: Project Risk Management
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Q1) ____ involves determining which risks are likely to affect a project and documenting the characteristics of each.
A)Identifying risks
B)Planning risk management
C)Performing qualitative risk analysis
D)Performing quantitative risk analysis
Q2) Given that all projects involve ____________________ that can have negative or positive outcomes,the question is how to decide which projects to pursue and how to identify and manage project risk throughout a project's life cycle.
Q3) A ____ person achieves a balance between risk and payoff.
A)risk-seeking
B)risk-averse
C)risk-fearing
D)risk-neutral
Q4) _________________________ is the product of a risk event probability and the risk event's monetary value.
Q5) Risk management is a frequently overlooked aspect of project management.
A)True
B)False
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Chapter 12: Project Procurement Management
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Q1) _________________________ contracts are a hybrid of both fixed-price and cost-reimbursable contracts.
Q2) "Most organizations are not in business to provide information technology services,yet many have spent valuable time and resources on information technology functions when they should have focused on core competencies such as marketing,customer service,and new product design." refers to the ____ benefit of outsourcing.
A)Reduce both fixed and recurrent costs
B)Provide flexibility
C)Access skills and technologies
D)Allow the client organization to focus on its core business
Q3) Selecting suppliers or sellers,often called ____________________ selection,involves evaluating proposals or bids from sellers,choosing the best one,negotiating the contract,and awarding the contract.
Q4) ____________________ are often done during contract closure to identify lessons learned in the entire procurement process.
Q5) Contents of the procurement management plan will vary with project needs. A)True B)False
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