Information Systems and Business Processes Study Guide Questions
Course Introduction
This course explores the fundamental role of information systems in supporting, shaping, and streamlining business processes within organizations. Students will learn how various types of information systems such as transaction processing systems, enterprise resource planning (ERP), and customer relationship management (CRM) facilitate efficient data management and decision-making. Through case studies and practical examples, the course examines how information systems align with business strategies, improve operational efficiency, enhance collaboration, and provide competitive advantages. By the end of the course, students will be equipped to analyze, design, and optimize business processes using modern information systems technologies.
Recommended Textbook
Using MIS 8th Edition by David M. Kroenke
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Chapter 1: The Importance of MIS
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Sample Questions
Q1) People can buy information systems, but they cannot buy information technology.
A)True
B)False
Answer: False
Q2) It is generally more difficult to make changes to the ________ of an information system than to the database itself.
A) software
B) hardware
C) programs
D) procedures
Answer: D
Q3) Which of the following is a major implication of Moore's Law?
A) Data processing activities have become complex and time-consuming.
B) Costs of computing and processing have increased.
C) The size of integrated chips has increased.
D) Costs of communications and storage have become very low.
Answer: D
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Chapter 2: Collaboration Information Systems
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Sample Questions
Q1) Finding the best location for building a new plant is an example of a structured decision.
A)True
B)False
Answer: False
Q2) Only one user at a time can open Google Drive documents for editing.
A)True
B)False
Answer: False
Q3) ________ is a popular commercial webinar product used in virtual sales presentations.
A) SurveyMonkey
B) MS Office Web
C) WebEx
D) Skype
Answer: C
Q4) The task lists of SharePoint are industrial-strength.
A)True
B)False
Answer: True
Page 4
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Chapter 3: Strategy and Information Systems
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Sample Questions
Q1) Identify the principle of competitive advantage that is associated with product implementations.
A) lock in customers
B) enhance services
C) lock in suppliers
D) establish alliances
Answer: B
Q2) Lynn, the manager of a transportation company, goes through the week's delivery schedule. She calls her team and assigns territories for each executive. She contacts the fleet supervisor to arrange trucks for transportation. Which activity of the value chain is Lynn executing?
A) inbound logistics
B) marketing
C) customer service
D) outbound logistics
Answer: D
Q3) An inventory of raw materials is an example of a repository.
A)True
B)False
Answer: True
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Chapter 4: Hardware, Software, and Mobile Systems
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Sample Questions
Q1) The speed of a CPU is expressed in cycles called hertz.
A)True
B)False
Q2) An operating system is a program that controls a computer's resources.
A)True
B)False
Q3) Which of the following statements is True about firmware?
A) The software is not coded like other software.
B) Users do not need to load firmware into a device's memory.
C) Firmware is the same as cache memory.
D) Firmware cannot be changed or upgraded.
Q4) Thin-client applications can seldom run within a computer browser.
A)True
B)False
Q5) Individuals who edit large pictures, sound, or video files need a(n) ________ processor computer with the minimum speed of 3.5 Gigahertz
A) 32-bit
B) dual
C) quad
D) 8-bit
6
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Chapter 5: Database Processing
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Sample Questions
Q1) Metadata refers to special data that describes the structure of a database.
A)True
B)False
Q2) The small oval on a line in an E-R diagram means that the relationship must have an entity of that type.
A)True
B)False
Q3) A foreign key is essential in relational databases to represent the relationship between two tables.
A)True
B)False
Q4) When using the relational model to represent two tables, one must ________.
A) add a foreign key to one of the tables
B) have more than two primary keys in the model
C) establish only N:M relationships between the tables
D) use metadata instead of foreign keys
Q5) The lost-update problem can be resolved by implementing single-user database processing.
A)True
B)False
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Chapter 6: The Cloud
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Sample Questions
Q1) Bluetooth is a common wired protocol designed to transmit data over long distances.
A)True
B)False
Q2) List the functions of an Internet Service Provider (ISP).
Q3) A ________ detects the speed that a given device can handle and communicates with it at that speed.
A) codec
B) modem
C) switch
D) port
Q4) The abbreviations k, M, and G have the same meaning for computer memory as they have for communication speeds.
A)True
B)False
Q5) Because DSL signals interfere with telephone signals, DSL data transmission and telephone conversations cannot occur simultaneously.
A)True
B)False
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Chapter 7: Processes, Organizations, and Information Systems
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Sample Questions
Q1) The inherent processes defined in an ERP solution are referred to by some ERP vendors as ________.
A) database transactions
B) stored procedures
C) transaction logs
D) process blueprints
Q2) Define structured processes and list their characteristics.
Q3) Collaboration is an example of a dynamic process.
A)True
B)False
Q4) Which of the following workgroup processes is related to human resources?
A) lead tracking
B) customer support
C) assessment
D) order management
Q5) What is the fundamental problem of information silos? How can this problem be remedied?
B)False Page 9
Q6) Gap identification is a major task when implementing enterprise systems. A)True
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Chapter 8: Social Media Information Systems
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Sample Questions
Q1) One of the major sources of user-generated content (UGC) problems is inappropriate content.
A)True
B)False
Q2) Which of the following best represents the value of social capital?
A) Number of Relationships × Relationship Strength × Entity Resources
B) Entity Resources - (Number of Relationships + Relationship Strength)
C) Number of Relationships - Relationship Strength - Entity Resources
D) (Number of Relationships × Relationship Strength) / Entity Resources
Q3) Describe the roles of social media application providers.
Q4) Social media (SM) communities may provide better and faster problem solutions to complex supply chain problems.
A)True
B)False
Q5) Success metrics are also known as ________.
A) key performance indicators (KPI)
B) performance scale identifiers (PSI)
C) vanity metrics
D) conversion rates
Q6) Explain the use of social CRM in sales and marketing activities.
Page 11
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Chapter 9: Business Intelligence Systems
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Sample Questions
Q1) In ________, data miners develop a model prior to the analysis and apply statistical techniques to data to estimate parameters of the model.
A) cluster analysis
B) unsupervised data mining
C) supervised data mining
D) click streaming
Q2) A sales team should attempt to up-sell more expensive products to a customer who has an RFM score of ________.
A) 311
B) 551
C) 113
D) 542
Q3) What is the objective of performing a market-basket analysis?
Q4) The viewer of an OLAP report can change its format. Which term implies this capability?
A) processing
B) analytical
C) dimension
D) online
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Chapter 10: Information Systems Security
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Sample Questions
Q1) A ________ pretends to be a legitimate company and sends an email requesting confidential data, such as account numbers, Social Security numbers, account passwords, and so forth.
A) hacker
B) phisher
C) safeguard
D) sniffer
Q2) Documenting position sensitivity enables security personnel to prioritize their activities in accordance with the possible risk and loss.
A)True
B)False
Q3) Nonword passwords are vulnerable to brute force attacks.
A)True
B)False
Q4) A computer crime is committed if an employee inadvertently installs an old database on top of the current one.
A)True
B)False
Q5) Describe the magnitude of security problems in the present day.
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Chapter 11: Information Systems Management
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Sample Questions
Q1) It is impossible to cap financial risk by outsourcing.
A)True
B)False
Q2) The structure of the information systems (IS) department remains constant across organizations.
A)True
B)False
Q3) Which of the following is an outsourcing alternative in which hardware and both operating system and application software are leased?
A) licensed software
B) Infrastructure as a Service (IaaS) cloud hosting
C) Software as a Service (SaaS)
D) virtualization
Q4) Information systems (IS) users are restricted from participating in requirements meetings for new applications that they will use and for major changes to the applications that they currently use.
A)True
B)False
Q5) Describe the loss of control associated with outsourcing.
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Chapter 12: Information Systems Development
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Sample Questions
Q1) Not all information systems have applications or software components.
A)True
B)False
Q2) Dimensions of process quality are effectiveness and efficiency.
A)True
B)False
Q3) In the context of system implementation phase of the systems development life cycle (SDLC), a ________ installation is the riskiest because the old system is shut down and the new system is introduced.
A) pilot
B) phased
C) parallel
D) plunge
Q4) In a Business Process Modeling Notation (BPMN) diagram, a ________ represents an activity.
A) dotted arrow
B) rectangle
C) diamond
D) solid arrow
Q5) How are tasks scheduled in scrum methodology?
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