Information Systems and Business Processes
Exam Preparation Guide
Course Introduction
This course explores the vital role of information systems in managing and optimizing business processes within organizations. Students will examine how information technologies support core business operations, facilitate decision-making, and enhance organizational effectiveness. Topics include process modeling, enterprise resource planning (ERP) systems, the integration of IT solutions in various business functions, and the strategic alignment of information systems with organizational goals. Through case studies and hands-on exercises, students will gain practical experience in analyzing, designing, and improving business processes using information systems.
Recommended Textbook
Experiencing MIS 4th Canadian Edition by
David M. Kroenke
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17 Chapters
1701 Verified Questions
1701 Flashcards
Source URL: https://quizplus.com/study-set/1016
Page 2
Chapter 1: Information Systems and You
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/20141
Sample Questions
Q1) Moore's Law states that
A) the complexity of the microprocessor will drop by 50 percent every 20 months.
B) the number of transistors on a microprocessor doubles every 12 months.
C) the price of a computer doubles every 12 months.
D) the density of circuits on an integrated chip will double approximately every 2 years.
E) the price of a microprocessor decreases by 50 percent every 20 months.
Answer: D
Q2) Hal Varian suggests that mobility devices will change "what it means to go to work." What does he mean by this?
A) There will be less work.
B) Networks are a thing of the past.
C) You will have to go to the work.
D) You will deal with work at home.
E) The work will come to you.
Answer: E
Q3) Every information system can be thought of as consisting of ________ components.
Answer: five
Q4) The term ________ is used to refer to computer components that are not hardware.
Answer: software
Page 3
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Chapter 2: Business Processes and Decision Making
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118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/20142
Sample Questions
Q1) A ________ lists the items ordered and the quantity requested of each item.
Answer: purchase order
Q2) An activity can be defined as
A) the carrying out of a business procedure.
B) a series of steps in a business process.
C) an action that supports a business strategy.
D) transforming resources and information of one type into resources and information of another type.
E) action performed by an actor.
Answer: D
Q3) The average compensation for sales agents in a company would be an example of ________.
Answer: information
Q4) A management information system supports
A) operational decisions.
B) managerial decisions.
C) strategic decisions.
D) unstructured decisions.
E) executive decisions.
Answer: B
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Chapter 3: Application Extension-Introduction to Business
Process Modeling With Microsoft Visio
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48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/20156
Sample Questions
Q1) Process models can create ________ when they help individuals develop an improved understanding of the process as a whole and become more process aware.
A) new products
B) economies of scale
C) job security
D) information
E) value
Answer: E
Q2) In DFD, the top process or level-0 diagram does not provide much detail about the process.
A)True
B)False
Answer: True
Q3) A data store must be connected to a process.
A)True
B)False
Answer: True
Q4) ________ reveals increasing amounts of detail.
Answer: Levelling
Page 5
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Chapter 4: Productivity, Innovation, and Strategy
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118 Verified Questions
118 Flashcards
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Sample Questions
Q1) ________ would be an example of using an information system to gain competitive advantage.
A) Automating the general ledger system
B) Developing a web service to share information with a supply chain partner
C) Using PowerPoint for company presentations
D) Using instant messaging while at work
E) Printing internal reports in color
Q2) Organizations can lock in customers by making it difficult or expensive for customers to switch to another product. This is called establishing ________.
Q3) Organizations can gain competitive advantage by reducing ________.
Q4) Primary activities are activities where value is added directly to the product.
A)True B)False
Q5) As defined by Porter, a value chain is a network of value-creating activities. A)True
B)False
Q6) Porter identified five fundamental competitive strategies.
A)True
B)False
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Chapter 5: Application Extension-Introduction to Microsoft
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44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/20155
Sample Questions
Q1) You can format your worksheet using icons on the ________ tab.
A) View
B) Insert
C) Data
D) Home
E) Page Layout
Q2) Formatting options are shown on the Home tab ribbon.
A)True
B)False
Q3) To place a graph on your spreadsheet, you would use the ________ tab.
A) View
B) Page Layout
C) Home
D) Insert
E) Data
Q4) A formula always begins with a(n) ________ sign.
Q5) "C8" is an absolute reference.
A)True
B)False
Q6) A(n) ________ is used for division in formulas. Page 7
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Page 8
Chapter 6: Hardware and Software
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147 Verified Questions
147 Flashcards
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Sample Questions
Q1) Software vendors intentionally leave security holes in their software so they can charge for patches and fixes later.
A)True
B)False
Q2) The performance of the CPU is measured in ________, or cycles per second.
Q3) Main memory is also called optical storage.
A)True
B)False
Q4) The first digital computing devices were invented in the
A) 1930s.
B) 1940s.
C) 1950s.
D) 1960s.
E) 1870s.
Q5) Software that is tailor-made for special applications is called ________ software.
Q6) A gigabyte, or GB, is 1024 MB.
A)True
B)False
Q7) Explain the functions of BIOS.
Page 9
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Chapter 7: Database and Content Management
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114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/20145
Sample Questions
Q1) MySQL is popular because it is a(n) ________ DBMS.
A) open-source
B) work-group
C) personal
D) enterprise
E) powerful
Q2) A(n) ________ DBMS is designed to process large organizational and workgroup databases.
A) object-oriented
B) network
C) relational
D) personal
E) enterprise
Q3) A web ________ helps to enable a company to standardize the look and feel of a web site.
Q4) Many people find it easier to store data using a spreadsheet than a database.
A)True
B)False
Q5) What are the differences between a database and a spreadsheet?
Q6) Forms and reports are usually part of a database ________.
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Chapter 8: Extension-Using Microsoft Access 2013
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49 Verified Questions
49 Flashcards
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Sample Questions
Q1) In order to execute a query in Access, create the query and then click on the ________ icon.
Q2) Queries in Access are translated into ________ by the query graphical interface.
Q3) The most common data type for fields in tables is always the "number" data type.
A)True
B)False
Q4) In MS Access, the ________ data type is used to generate a unique primary key.
A) text
B) integer
C) currency
D) number
E) autonumber
Q5) A report ________ can be used to create a report.
A) wizard
B) queries
C) tables
D) modules
E) forms
Q6) To run a ________ click on the red exclamation point labelled Run.
Q7) To create a report from two tables you can use the ________.
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Chapter 9: Extension-Database Design
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87 Verified Questions
87 Flashcards
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Sample Questions
Q1) In E-R diagrams, entities are represented with rectangles.
A)True
B)False
Q2) The cardinality of the relationship between a employer and its employees is
A) 1:N.
B) M:N.
C) N:M.
D) 1:1.
E) N:1.
Q3) One difficulty with designing database is the ________ number of possibilities of what to include.
A) small
B) minimal
C) large
D) fixed
E) known
Q4) A data model should show how users see their "world."
A)True
B)False
Q5) Describe how normalization works.
Page 12
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Chapter 10: Networks and Collaboration
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) What is the purpose of a DHCP server?
Q2) A DSL modem that is always connected is ________ than a dial-up modem.
A) more latent
B) more robust
C) more practical
D) faster
E) more secure
Q3) Cable modems provide high-speed data transmission using A) random access filter lines.
B) four point distributor.
C) telephone lines.
D) television cable lines.
E) dual overhead cams.
Q4) One of the four critical factors in the effectiveness of collaboration is ________ management.
Q5) Communication skills and culture are critical factors in collaboration efforts.
A)True
B)False
Q6) Describe two different WAN alternatives.
Q7) What is a packet-filtering firewall?
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Chapter 11: Competitive Advantage and Business Processes
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121 Verified Questions
121 Flashcards
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Sample Questions
Q1) With functional silos, management must query separate functional systems and integrate the data manually.
A)True
B)False
Q2) Which of the following is a (are) consequence(s) of a disjointed system?
A) Efficiency
B) Greater supply of integrated enterprise information
C) Decreased cost
D) Cohesive business processes
E) Lower profits
Q3) When adopting an ERP, the organization gains benefits because
A) ERP has process blueprints.
B) ERP allows the organization to gain the benefit of processes that have already been proven successful.
C) ERP integrates all the activities in the organization and makes the organization successful.
D) ERP allows the organization to standardize all of the corporate data.
E) ERP places all the corporate data into a single database and makes business process more successful.
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Page 14
Chapter 12: Decision Making and Business Intelligence
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139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/20148
Sample Questions
Q1) If you need to identify groups of entities that have similar characteristics, you need to perform (a)
A) cluster analysis.
B) regression analysis.
C) neural network analysis.
D) online analytical processing.
E) grouping analysis.
Q2) With ________, analysts do not create a model or hypothesis before running the analysis. Instead, they apply the data-mining technique to the data and observe the results.
A) regression analysis
B) supervised data mining
C) neural networks
D) cluster analysis
E) unsupervised data mining
Q3) ________ is the application of statistical techniques to find patterns and relationships among data and to classify and predict.
Q4) ________ is a data-mining system that computes correlations of items on past orders to determine items that are frequently purchased together.
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Chapter 13: E-commerce, Social Networking, and Web 20
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110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/20149
Sample Questions
Q1) "Viral marketing" is the term used when
A) news is spread by repeated sending of a message from one person to others who repeat the cycle.
B) users get tired of the message.
C) an ad campaign increases sales less than 2 percent.
D) an ad pops up when the user goes to a new web page.
E) drug companies advertise cold medicine.
Q2) Disintermediation occurs when
A) a merchant becomes a nonmerchant.
B) governments stop buying services online.
C) electronic exchanges fail to make a match.
D) IT systems fail.
E) a manufacturer sells directly to the end user.
Q3) Social capital adds value in four ways: Information, Influence, Employment, Personal reinforcement.
A)True
B)False
Q4) One friend sending a message to many friends who in turn send that message to more friends is a phenomenon known as ________.
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Chapter 14: Acquiring Information Systems Through Projects
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112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/20150
Sample Questions
Q1) ________ is the second phase of the SDLC.
A) Requirement analysis
B) Component design
C) Maintenance
D) implementation
E) System definition
Q2) System conversion methods include
A) plunge, parallel, open, phased.
B) parallel, open, phased, pilot.
C) synchronized, plunge, pilot, parallel.
D) open, synchronized, phased, pilot.
E) parallel, pilot, plunge, phased.
Q3) What are the different system conversion strategies and when are they appropriate?
Q4) The single most important criterion for information systems success is
A) to ensure that the system definition phase is done correctly.
B) to avoid waterfall situations.
C) for users to take ownership of their systems.
D) to make sure the system is feasible.
E) identify the capabilities of the off-the-shelf- software.
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Chapter 15: Application Extension-Introduction to Microsoft Project
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42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/20157
Sample Questions
Q1) In the resource view you see ________ available to the project.
A) people
B) equipment
C) information technology
D) money
E) facilities
Q2) Dependent tasks are either predecessors or successors.
A)True
B)False
Q3) Dependencies are reflected in the Gantt chart screen.
A)True
B)False
Q4) The resource usage view allows the project manager to check
A) projected versus actual costs.
B) time to completion.
C) all of the tasks.
D) all of the subtasks.
E) expected work date and hours for an employee.
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Q5) The resource usage view shows how active each of your ________ will be over the course of the project.
Chapter 16: Structure, Governance, and Ethics
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/20151
Sample Questions
Q1) The challenge in developing systems that effectively support business objectives include
A) a required understanding of the business process.
B) a required understanding of the business process and the technological architecture of underlying information systems.
C) a required understanding of the business process and information management.
D) a required understanding of the technological architecture of underlying information systems.
E) a required understanding of information management.
Q2) One example of internal controls is
A) leaving all financial decisions to the sole discretion of the CFO.
B) having budgets that aren't reconciled against the plan.
C) allowing a single individual to complete the payment cycle in a payment system.
D) relying solely on a computerized accounting system to make payments.
E) the separation of duties for authorizing and making payments.
Q3) A model such as Porter's five forces can help to determine the ________ for an organization.
Q4) A(n) ________ audit is analogous to a financial audit.
Q5) In many instances ________ is simply a common sense approach.
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Chapter 12: Managing Information Security and Privacy
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113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/20152
Sample Questions
Q1) A(n) ________ must be entered when using a smart card in order to provide authentication.
Q2) The existence of ________ user accounts is a serious security threat.
A) unused
B) network
C) meta
D) employee
E) modified
Q3) Computing infrastructure should be located in ________ buildings designed to house expensive and critical equipment.
A) central
B) air-conditioned
C) high-tech
D) fire-resistant
E) easily accessible
Q4) Drive-by sniffers simply take computers with ________ connections through an area and search for unprotected networks.
Q5) Sometimes, just opening a webpage can install ________ on your computer.
Q6) A(n) ________ has a microchip, which is loaded with authenticating data.
Page 20
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