Information Management
Final Test Solutions
Course Introduction
Information Management explores the principles and practices of effectively collecting, organizing, storing, and utilizing information within organizations to support decision-making, efficiency, and strategic goals. This course covers topics such as data governance, information systems, data quality, knowledge management, and ethical considerations related to information handling. Students will also examine current technologies and tools used for managing information, as well as strategies for ensuring information security, compliance, and accessibility in a rapidly changing digital landscape.
Recommended Textbook
Experiencing MIS 4th Canadian Edition by David M. Kroenke
Available Study Resources on Quizplus
17 Chapters
1701 Verified Questions
1701 Flashcards
Source URL: https://quizplus.com/study-set/1016 Page 2
Chapter 1: Information Systems and You
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/20141
Sample Questions
Q1) ________ is (are) often the most important part of an information system.
A) People
B) Processes
C) Hardware
D) Data
E) Software
Answer: A
Q2) You can maximize the value of this course by ________ the material.
Answer: personalizing
Q3) To understand MIS, you need to both understand and relate ________ and technology to one another.
Answer: business
Q4) According to Industry Canada, the percentage of software and computer-services companies in the Canadian ICT sector in 2011 was
A) 87 percent.
B) 6 percent.
C) 23 percent.
D) 17 percent.
E) 49 percent.
Answer: A
Page 3
To view all questions and flashcards with answers, click on the resource link above.
Chapter 2: Business Processes and Decision Making
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/20142
Sample Questions
Q1) Which of the following are characteristics of good information?
A) Worth its cost, timely, relevant, all encompassing
B) Timely, expensive but complete, relevant
C) Relevant, not many important errors, worth its cost
D) Timely, expensive but complete, accurate
E) Timely, relevant, worth its cost, barely sufficient, accurate
Answer: E
Q2) ________ would be one of the factors that lead to designing fully automated systems.
A) High-skill employee positions
B) Tasks that require significant employee data inputs
C) Low-turnover employee positions
D) High-turnover employee positions
E) Tasks that require significant human judgment
Answer: D
Q3) Provide an example of an operational decision.
Answer: Operational decisions concern day-to-day actives. Typical operational decisions are: How many widgets should we order from vendor A? Should we extend credit to vendor B? Which invoices should we pay today?
To view all questions and flashcards with answers, click on the resource link above.
Page 4
Chapter 3: Application Extension-Introduction to Business
Process Modeling With Microsoft Visio
Available Study Resources on Quizplus for this Chatper
48 Verified Questions
48 Flashcards
Source URL: https://quizplus.com/quiz/20156
Sample Questions
Q1) Data flow diagrams, UML and systems flowcharts are common process modelling techniques.
A)True
B)False
Answer: True
Q2) List the rules that apply to combining shapes in data flow diagrams.
Answer: Rule 1: Every process should have at least one data flow connector coming into it and at least one data flow connector out of it.
Rule 2: An external entity cannot be directly connected to a data store.
Rule 3: A data store cannot be directly connected to another data store. A data store must be connected to a process.
Q3) One of the added values a business process model provides is the notion of making individuals process aware.
A)True
B)False
Answer: True
Q4) One of the added values a business process model provides is the notion of making individuals ________.
Answer: process aware
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Productivity, Innovation, and Strategy
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/20143
Sample Questions
Q1) The difference between the price the customer is willing to pay and the cost the company incurs in moving the goods or services through the value chain is called the
Q2) What is meant by effectiveness?
Q3) A supporting activity in a value chain is best described as
A) information technology related activities.
B) activities that do not require manual labor.
C) activities that support the primary activities in a value chain.
D) activities that add no value to a value chain.
E) maintenance related activities.
Q4) A strategic ________ with other organizations can be used to establish standards, reduce purchasing costs, and jointly promote products.
Q5) Each value chain consists of one or more business
A) activities.
B) linkages
C) processes.
D) systems.
E) partners.
Q6) What is meant by the "value chain"? How does it apply to information systems?
Q7) Organizations can gain competitive advantage by reducing ________.
To view all questions and flashcards with answers, click on the resource link above. Page 6
Chapter 5: Application Extension-Introduction to Microsoft
Available Study Resources on Quizplus for this Chatper
44 Verified Questions
44 Flashcards
Source URL: https://quizplus.com/quiz/20155
Sample Questions
Q1) Cells are identified by their column letters and row numbers.
A)True
B)False
Q2) ________ spreadsheets were used prior to the advent of computers.
Q3) Workbooks are made up of multiple pages called A) text.
B) arithmetic symbols.
C) formulas.
D) numbers.
E) worksheets.
Q4) The tabs in Excel control the contents of the ribbon.
A)True
B)False
Q5) Today the term "spreadsheet" almost always refers to electronic models.
A)True
B)False
Q6) Before the advent of computers, accountants used paper spreadsheets.
A)True
B)False
Q7) A formula always begins with a(n) ________ sign. Page 7
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 6: Hardware and Software
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/20144
Sample Questions
Q1) Instructions move from main memory into the CPU via the (a)
A) network card.
B) memory chip.
C) operating system.
D) data channel.
E) cache.
Q2) One-of-a-kind application software is
A) operating software.
B) software that runs printers.
C) designed for a specific, unique need.
D) like a web browser.
E) memory-swapping software.
Q3) Main memory is an example of volatile memory.
A)True
B)False
Q4) Gigahertz (GHz) stands for ________ of cycles per second.
Q5) What is firmware?
Q6) ________ was developed by Bell Labs and is generally regarded as more difficult to use than Windows or Mac OS.
Q7) What are two major categories of software? Give an example of each.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 7: Database and Content Management
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/20145
Sample Questions
Q1) Modern content management systems
A) seek out documents located across an organization and actively manage access to the content.
B) manage only media files.
C) archive documents.
D) organize content for corporate websites.
E) manage all aspects of corporate data.
Q2) SQL can be used to add a new column to a table.
A)True
B)False
Q3) In today's business world, content is just not about collection and distribution. It is also about
A) the accuracy of the content.
B) the organization of the content.
C) the content management system.
D) the relevance of the content.
E) presenting the content appropriately for the audience.
Q4) The only remaining personal DBMS today is Paradox.
A)True
B)False
Page 10
To view all questions and flashcards with answers, click on the resource link above.
Chapter 8: Extension-Using Microsoft Access 2013
Available Study Resources on Quizplus for this Chatper
49 Verified Questions
49 Flashcards
Source URL: https://quizplus.com/quiz/20153
Sample Questions
Q1) It is possible to create a primary key composed of ________ columns or fields.
A) relational
B) linked
C) number
D) multiple
E) text
Q2) Access provides a graphical ________ for creating queries.
Q3) The properties of each field are set at the ________ of the table design window.
A) top
B) centre
C) bottom
D) left
E) right
Q4) In the table design mode in Access, the field and data type are required to create an attribute.
A)True
B)False
Q5) To create a data entry form in Access, you can use the default table display or you can use the form ________.
Q6) To run a ________ click on the red exclamation point labelled Run.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 9: Extension-Database Design
Available Study Resources on Quizplus for this Chatper
87 Verified Questions
87 Flashcards
Source URL: https://quizplus.com/quiz/20154
Sample Questions
Q1) Entities have ________ that describes characteristics of the entity.
A) relations
B) properties
C) attributes
D) names
E) files
Q2) A crow's foot diagram is a type of ________.
Q3) There is (are) ________ style(s) of E-R diagrams.
A) two
B) one
C) several
D) 15
E) 10
Q4) If the same data element is stored differently in another table, this is said to be an issue of
A) inaccurate data.
B) entity integrity.
C) data repetition.
D) normalization.
E) data integrity.
Page 12
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Networks and Collaboration
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/20146
Sample Questions
Q1) By expanding your personal professional network on LinkedIn
A) you are creating a local network.
B) you are taking advantage of network externalities.
C) you are taking advantages of your professional contacts.
D) you are taking advantages of technology.
E) you have joined the trend of collaboration.
Q2) ________ is the most popular LAN standard.
A) 802.11g
B) UML
C) Ethernet
D) TCP/IP
E) OSI
Q3) IEEE 802.3 is the most popular LAN ________ in use today.
A) switch
B) architecture
C) protocol
D) encryption
E) TLD
Q4) At least one access point is required for a(n) ________ network.
Q5) Describe how a VPN works.
Page 13
To view all questions and flashcards with answers, click on the resource link above.
Chapter 11: Competitive Advantage and Business Processes
Available Study Resources on Quizplus for this Chatper
121 Verified Questions
121 Flashcards
Source URL: https://quizplus.com/quiz/20147
Sample Questions
Q1) When adopting an ERP, the organization gains benefits because
A) ERP has process blueprints.
B) ERP allows the organization to gain the benefit of processes that have already been proven successful.
C) ERP integrates all the activities in the organization and makes the organization successful.
D) ERP allows the organization to standardize all of the corporate data.
E) ERP places all the corporate data into a single database and makes business process more successful.
Q2) Cash management is a task that is supported by ________ functional systems.
Q3) A general ledger application would be an example of a process-based system.
A)True
B)False
Q4) What is the difference between a CRM and a traditional functional application?
Q5) As all the companies in an industry move to more integrated information systems, how can they still reap a competitive advantage from them? Does adopting the standard business blueprint still provide a competitive advantage?
Q6) What is an industry standard process?
Q7) What is a supply chain?
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 12: Decision Making and Business Intelligence
Available Study Resources on Quizplus for this Chatper
139 Verified Questions
139 Flashcards
Source URL: https://quizplus.com/quiz/20148
Sample Questions
Q1) Which of the following is a synonym for data-mining?
A) Data discovery
B) Cluster analysis
C) Data mart
D) Data parsing
E) Knowledge discovery in databases
Q2) Neural networks are a supervised data-mining technique.
A)True
B)False
Q3) When an area code changes in a database, the phone number for a given customer before the change will not match the customer's number after the change. This is an example of
A) too fine data.
B) too coarse data.
C) missing values.
D) incomplete or inaccurate data.
E) inconsistent data.
Q4) What is clickstream data?
Q5) ________ is a statistical technique that identifies groups of entities that have similar characteristics.
15
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: E-commerce, Social Networking, and Web 20
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/20149
Sample Questions
Q1) What is social capital and how does it add value for the individual?
Q2) Ecommerce can be used to determine price ________.
Q3) An ecommerce nonmerchant that provides goods and services at a stated price and arranges for delivery is known as
A) data warehouse.
B) clearinghouse.
C) agent.
D) B2B mediator.
E) reseller.
Q4) Ecommerce is the buying and selling of goods and services over public and private computer networks.
A)True
B)False
Q5) Checking the weather on theweathernetwork.com or yahoo.ca is an example of ecommerce.
A)True
B)False
Q6) List five characteristics that differ between Web 2.0 and the "traditional" internet. Give your own definition of Web 2.0.
Page 16
To view all questions and flashcards with answers, click on the resource link above.
Chapter 14: Acquiring Information Systems Through Projects
Available Study Resources on Quizplus for this Chatper
112 Verified Questions
112 Flashcards
Source URL: https://quizplus.com/quiz/20150
Sample Questions
Q1) If a company installs and tests only a portion of the new system, then repeatedly installs and tests portions of the new system until it is complete, this known as a ________ conversion.
A) phased
B) plunge
C) parallel
D) big-bang
E) pilot
Q2) Systems development is primarily a technical task for programmers and hardware designers.
A)True
B)False
Q3) In the SDLC, acquisition begins with a ________ process that identifies the need for a new system.
Q4) Buy it and ________ is the most common method for acquiring software applications.
Q5) Project feasibility has ________ dimensions.
Q6) What are the steps to acquire an information system?
Q8) The lack of a good model is an important ________ to recognize in IT projects. Page 17
Q7) The primary output of the system definition phase of the SDLC is the ________.
To view all questions and flashcards with answers, click on the resource link above.
Page 18
Chapter 15: Application Extension-Introduction to Microsoft Project
Available Study Resources on Quizplus for this Chatper
42 Verified Questions
42 Flashcards
Source URL: https://quizplus.com/quiz/20157
Sample Questions
Q1) All project management begins with an understanding of the ________ that need to be accomplished.
Q2) In the Gantt Chart, the arrows that point to the bars indicate
A) incomplete tasks.
B) activities.
C) resources.
D) dependencies between activities.
E) complete tasks.
Q3) The ________ is located on the far left-hand side of the screen.
A) quick navigator
B) resource sheet
C) project window
D) navigator
E) project navigator
Q4) ________ happens when some tasks cannot be completed until other tasks are completed.
Q5) MS Project is best describes as a spreadsheet product.
A)True
B)False
Q6) MS Project is a full-service ________ process software. Page 19
To view all questions and flashcards with answers, click on the resource link above.
Page 20
Chapter 16: Structure, Governance, and Ethics
Available Study Resources on Quizplus for this Chatper
105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/20151
Sample Questions
Q1) The IT structure is like a
A) city building.
B) city plan.
C) enterprise project.
D) enterprise design.
E) governmental design.
Q2) What is the relationship between an organization's competitive strategy and information system planning?
Q3) What is information technology architecture?
A) A set of photographs of all an organization's existing hardware
B) A basic framework for all the computers, systems, and information management that support organizational services
C) An IT plan that incorporates all an organization's existing IT investments
D) A diagram of all an organization's servers
E) A diagram of all an organization's networks
Q4) Stakeholder groups in the Zachman framework include ________, owner, designer, builder, implementer, and worker.
Q5) A financial audit can be defined as an examination and verification of a company's ________ and accounting records by an accredited professional.
To view all questions and flashcards with answers, click on the resource link above. Page 21
Chapter 12: Managing Information Security and Privacy
Available Study Resources on Quizplus for this Chatper
113 Verified Questions
113 Flashcards
Source URL: https://quizplus.com/quiz/20152
Sample Questions
Q1) Any action, device, procedure, technique, or other measure that reduces a system's vulnerability to a threat is a safeguard.
A)True
B)False
Q2) User accounts should be given (the) ________ to perform their jobs.
A) least possible privileges needed
B) most possible privileges needed
C) administrator privileges
D) user privileges
E) company standard privileges
Q3) Because encryption keys can be lost or destroyed, a copy of the key should be stored with a trusted third party called a(n)
A) key account.
B) white-hat hacker.
C) key escrow.
D) authentication certifier.
E) control account.
Q4) What are the three general sources of IS security threats? Which one is the most dangerous? Which one is the easiest to plan for?
To view all questions and flashcards with answers, click on the resource link above. Page 22