Human Services Capstone Exam Preparation Guide
Course Introduction
The Human Services Capstone course provides students with an integrative learning experience that synthesizes knowledge and skills gained throughout their human services program. Students will engage in practical applications, critical analysis, and reflective practice as they explore contemporary issues affecting the field. The course emphasizes professional development, ethical decision-making, and effective communication within diverse populations. Through research projects, case studies, and collaborative discussions, students will demonstrate their readiness for entry-level positions or further advanced study in human services and related disciplines.
Recommended Textbook
An Introduction to Human Services 7th Edition by Marianne R. Woodside
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9 Chapters
199 Verified Questions
199 Flashcards
Source URL: https://quizplus.com/study-set/2125 Page 2
Chapter 1: An Introduction to Human Services
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19 Verified Questions
19 Flashcards
Source URL: https://quizplus.com/quiz/42334
Sample Questions
Q1) Rehabilitation is relevant when
A) a client experiences an unpleasant fight with parents
B) a client loses her children in a custody battle
C) a client is diagnosed as having AIDS
D) a client is injured in an automobile accident
Answer: D
Q2) Ethical standards are important to the human service profession to
A) provide status to the profession.
B) define correct standard of performance and practice.
C) guide the treatment of clients and coworkers.
D) insure an interdisciplinary approach to service delivery.
Answer: C
Q3) Today the new meaning for the human service generalist is
A) a professional who works with a specific discipline such as psychology or psychiatry.
B) a professional who works with the client using both the micro and macro perspective.
C) a professional who works with the client using the micro perspective.
D) a professional who works with a specific client group.
Answer: B
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3
Chapter 2: A History of Helping
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) Human services flourished under all but ONE of the following presidents
A) Johnson
B) Kennedy
C) Reagan
D) Roosevelt
Answer: C
Q2) By the 1850s,special institutions for the blind,the mentally ill,criminals,and other groups were established because of the belief that
A) public agencies should assume more responsibility for these groups
B) reform, rehabilitation, and education were possible
C) the condition of these people would improve in pastoral settings
D) "less eligibility" demanded better treatment
Answer: B
Q3) All of the following are features of the Elizabethan Poor Law EXCEPT
A) a classification system for dependents according to their ability to work
B) compulsory taxation to raise funds to help
C) inhumane treatment for those in institutions
D) responsibility for "have nots" was first with the family
Answer: C
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Page 4
Chapter 3: Human Services Today
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) The WWW is expanding services to include
A) descriptions of community, state, and national services
B) advertisements of services available
C) online therapy
D) all of the above
Answer: D
Q2) All but ONE of the following are questions asked during external review prior to the delivery of services
A) What is the problem?
B) Why is this agency providing services?
C) What is the proposed treatment?
D) Why is the proposed treatment recommended?
Answer: B
Q3) Reasons that racial and ethnic minorities bear a greater burden from unmet mental health needs include all but
A) cost of care or services.
B) societal stigma.
C) mental health problems.
D) fragmented services.
Answer: C
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Chapter 4: Models of Human Service Delivery
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25 Verified Questions
25 Flashcards
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Sample Questions
Q1) The following characteristics or themes are part of the model of human services
EXCEPT:
A) accountability
B) generic focus
C) institutionalization
D) whole person
Q2) The goal of the public health model is to
A) provide opportunities and conditions for health as a basic human right
B) eliminate disease and disability
C) integrate social, environmental, and biological factors
D) serve as a link between the medical and human service models
Q3) Using the human service model,the professional asks all but ONE of the following questions:
A) What was the mind set of the client in the past?
B) What is the mind set of the client now?
C) What problems does the client face?
D) What alternatives are possible to solve these problems?
Q4) Define public health using 2 different approaches to this concept.
Q5) Discuss the impact of psychiatric medications on the treatment of mental illness.
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Chapter 5: The Client
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Identify and explain each developmental stage in Erikson's Eight Stages of Man.
Q2) Traditional college age students (18-23)are engaged in which developmental stage as described by Erikson?
A) industry vs inferiority
B) intimacy vs isolation
C) identity vs role confusion
D) ego integrity vs despair
Q3) The term client refers all but ONE of the following:
A) individuals, family, neighborhood
B) working poor, AIDS patients, underclass
C) Hurricane Katrina victims, Oklahoma City bombing victims, Mississippi River flood victims
D) students, teachers, co-workers
Q4) It is difficult to predict
A) what the client will need for prenatal care.
B) what the client will experience as a problem.
C) how the problem influences culture.
D) how the person will use resources.
Q5) Why would an individual's perception of a human service professional act as a barrier to obtaining help?
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Chapter 6: The Human Service Professional
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23 Verified Questions
23 Flashcards
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Sample Questions
Q1) The increasing body of research that supports the concept that the personal characteristics of helpers
A) make little difference in the helping relationship.
B) are not as important as mastery of helping theory.
C) help them fulfill certain human service roles.
D) are largely responsible for success or failure of helping.
Q2) One of the largest categories of specialists is
A) counselors.
B) physicians.
C) social workers.
D) volunteers.
Q3) A typical job responsibility for the human service professional is all but ONE of the following:
A) determining eligibility
B) monitoring progress
C) leading groups
D) researching community needs
Q4) What are some of the typical duties of the human service professional? Why are the duties so diverse?
PG.178 - 179
Page 8
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Chapter 7: The Helping Process
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24 Verified Questions
24 Flashcards
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Sample Questions
Q1) The behaviors of helpers as they attend to both the verbal and nonverbal communication of the client is
A) active listening.
B) effective communication.
C) the expression of feelings.
D) "hearing" cues.
Q2) The who,what,where,when,and why of a message is the
A) affective component.
B) cognitive component.
C) SOLER.
D) questioning component.
Q3) A dependent client,poor helping skills,and an unsatisfactory helping relationship are possible results of
A) an over reliance on questions.
B) resistance.
C) ineffective communication.
D) silence.
Q4) Describe four components of the communication process and the importance of each.
Q5) What are the differences between formal and informal helping?
Page 9
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Chapter 8: Working Within a System
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21 Verified Questions
21 Flashcards
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Sample Questions
Q1) Describe the problems associated with paperwork.
Q2) Explain the four-step referral process providing guidelines for linking a client with another service.
Q3) What five pieces of information might help you understand how an agency operates?
Q4) The client empowerment model is effective when
A) clients are part of the majority culture
B) clients can easily articulate their cause
C) clients have past experience organizing
D) clients are taught how to promote change
Q5) Paperwork is difficult because
A) there is not enough room on the forms
B) client histories are too complex
C) crisis work comes before documentation
D) flies get lost
Q6) The process of advocacy includes ALL but ONE of the following:
A) identify needs of the population
B) identify how to meet needs
C) work with a network of individuals
D) teach clients how to identify needs
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Chapter 9: Professional Concerns
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16 Verified Questions
16 Flashcards
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Sample Questions
Q1) Which of the following intervenes and overrides professional codes of ethics only when necessary to protect public health,safety,and welfare?
A) law
B) supervisor
C) client
D) philosophy
Q2) The worker's assurance that information the client divulges will remain between the two of them reflects a commitment to
A) friendship
B) confidentiality
C) service
D) competence
Q3) What term refers to the client's right to know about helper qualifications,treatment procedures,costs of services,confidentiality and access to records?
A) information strategies
B) knowledge sharing
C) informed consent
D) ethical disclosure
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