Human Resource Management
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Course Introduction
Human Resource Management introduces students to the essential functions and strategies involved in effectively managing an organizations workforce. The course covers key topics such as recruitment and selection, training and development, performance management, compensation and benefits, employee relations, and legal aspects of HRM. Emphasizing both theoretical foundations and practical applications, students will learn how to align human resource practices with organizational goals, foster a positive workplace culture, and navigate contemporary challenges in managing people within dynamic business environments.
Recommended Textbook Labor Relations and Collective Bargaining 9th Edition by Michael R. Carrell
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13 Chapters
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Page 2
Chapter 1: The American Labor Movement
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Sample Questions
Q1) Which of the following was passed in 1939 after politicians used their control over Works Progress Administration WPA) programs to influence elections?
A) Pendleton Act
B) Federal Labor Relations Act
C) Sovereignty Doctrine
D) Hatch Act
Answer: D
Q2) The National War Labor Board gave employees collective bargaining rights during the Civil War.
A)True
B)False
Answer: False
Q3) Young women found work in textile mills in the 1840s but did not stay long enough to unionize because:
A) They were discharged for incompetence.
B) They took the jobs temporarily to help save the family farm.
C) The mills closed.
D) Pregnant women were not allowed to work in Colonial America.
Answer: B
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Page 3
Chapter 2: The Changing Workplace
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Sample Questions
Q1) The key for growth in union membership in the 2000s is their ability to organize high growth occupations where they have generally been unsuccessful.
A)True
B)False
Answer: True
Q2) The Maryland Freedom Union incurred the displeasure of the AFL-CIO after a successful organizing campaign.
A)True
B)False
Answer: True
Q3) QWL programs generally operate within labor agreement grievance handling procedures.
A)True
B)False
Answer: False
Q4) About 59% of national unions use technology to track organizing efforts.
A)True
B)False
Answer: True
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Chapter 3: Establishing a Bargaining Process
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Sample Questions
Q1) When the employer and union cannot agree on the appropriate bargaining unit, Section 9 of the NLRA provides that the NLRB will decide.
A)True
B)False
Answer: True
Q2) Unions are generally stronger in right-to-work states.
A)True
B)False
Answer: False
Q3) A union organizing drive is usually started by a paid union organizer or:
A) A group of dissatisfied workers.
B) A group of mid-management personnel.
C) The NLRB.
D) A federal mediator.
Answer: A
Q4) Craft unions usually negotiate agreements that cover a geographic region.
A)True
B)False
Answer: True
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Chapter 4: Organizational Campaigns
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Sample Questions
Q1) During a union organizing campaign, which of the following would usually be considered a legal employer activity?
A) Withholding a Christmas bonus.
B) Telling employees what the effects of unionism might be.
C) Threatening to close the plant.
D) Creating undesirable working conditions.
Q2) Generally, which of the following is true of organizing campaigns?
A) Oral solicitation by employees on work premises is allowed during nonwork hours.
B) Literature distribution on work premises is allowed during work hours.
C) Literature distribution in work areas is restricted to nonwork hours.
D) Oral solicitation by nonemployees on work premises is allowed during work hours.
Q3) Based on self-organization within a labor union, employees don't have the right to engage in organizational campaigns.
A)True
B)False
Q4) Unions have successfully organized Wal-mart.
A)True
B)False
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6
Chapter 5: The Negotiation Process
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Sample Questions
Q1) There is no such thing as an essential service.
A)True
B)False
Q2) Which of the following would not constitute a legal strike?
A) Sit-down strike
B) Wildcat strike
C) Work slowdown partial strike
D) Mass force
Q3) Employees are legally entitled to be rehired after an economic strike.
A)True
B)False
Q4) Fact-finding is less successful at resolving impasses in the public sector than in the private sector.
A)True
B)False
Q5) The primary reason for prohibiting public employee strikes is:
A) Loss of federal income taxes.
B) The services provided are essential to the general welfare.
C) Elected officials do not know how to respond to strikes.
D) The government's wage and benefit levels are already too high.
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Chapter 6: Collective Bargaining: Strategies and Tactics
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Sample Questions
Q1) A _________________ might be set to establish the exchange of initial proposals and the order of discussion of bargaining items.
A) Bargaining timeline
B) Bargaining agenda
C) Negotiation session
D) Closing stage
Q2) The site of the negotiations need to have private spaces to allow for a caucus by either party.
A)True
B)False
Q3) Someone who believes "an eye for an eye" is practicing:
A) Confirmatory bias.
B) Fairness norm.
C) Good-faith bargaining.
D) Reciprocity norm.
Q4) Negotiators who wish to triumph over the other party or maximize their outcome at all costs often choose the distributive or win-win approach.
A)True
B)False
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Chapter 7: Compensation Issues
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Sample Questions
Q1) Which of the following is not a reason management would prefer a profit-sharing plan to a COLA?
A) They are always less expensive.
B) They are not tied to the Consumer Price Index.
C) Workers' pay is linked to their productivity.
D) Workers feel more involved with the success of the company.
Q2) In 2005, members of the International Association of Machinists and Aerospace Workers Union went on strike against Boeing.
A)True
B)False
Q3) A rising piece rate involves a standard time and rate of production. The worker who increases output by 50% has a greater than proportional increase in hourly earnings.
A)True
B)False
Q4) Which of the following is/are COLA provisions?
A) Pension charges
B) Inflation index
C) Benefit package
D) Piecework
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Chapter 8: Employee Benefits
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Sample Questions
Q1) About ______% of all workers are included in the federal state unemployment insurance system.
A) 20
B) 62
C) 85
D) 97
Q2) In general, management would prefer which type of pension plan funding method?
A) Trusted plan
B) Current Expenditure plan
C) Insured plan
D) Profit-sharing plan
Q3) Over half of the 1980 U.S. labor agreements provided union leaders paid leaves of absence during contract negotiations.
A)True
B)False
Q4) A wage employment guarantee provision provides workers a minimum amount of work or compensation, regardless of whether or not work is made available.
A)True
B)False
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Chapter 9: Seniority Rights
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Sample Questions
Q1) The most common unit of seniority is trade.
A)True
B)False
Q2) Seniority is normally calculated in terms of whole months beginning with the employee's first month of employment.
A)True
B)False
Q3) An employee with 12 years' seniority in the paint section would most likely get promoted over an employee with 10 years seniority in the electrical section when a new electrical job became open if the labor agreement called for:
A) Trade seniority.
B) Classification seniority.
C) Departmental seniority.
D) Plantwide seniority.
Q4) Seniority is defined as a set of rules governing the allocation of economic benefits and employment opportunities on the basis of employee service with one employer.
A)True
B)False
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Chapter 10: Contract Implementation
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Sample Questions
Q1) Grievance arbitration is the resolution of a dispute by an outside party.
A)True
B)False
Q2) Neither party can be required to discuss or modify a contract during the contract term.
A)True
B)False
Q3) Prior to the _____, jurisdictional disputes between labor unions competing for the same work assignments caused numerous work stoppages.
A) Misco, Inc.
B) Steelworkers Trilogy
C) Lincoln Mills
D) 1947 Taft-Hartley Amendments
Q4) The NLRB may invalidate a specific clause in a labor agreement.
A)True
B)False
Q5) Setting grievance procedures are not generally considered an area of "management rights."
A)True
B)False
Page 12
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Chapter 11: Grievance and Disciplinary Procedures
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Sample Questions
Q1) Contract negotiations have one primary goal: to sign a contract.
A)True
B)False
Q2) Why a grievance is filed may be as important as its content. Which of the following is not a common reason for filing of grievances?
A) Union members and leaders demonstrate their authority and influence.
B) An employee simply needs to "let off steam."
C) The union believes some employees have been given additional pay.
D) Union leaders must represent a member's grievance even though they know it lacks merit.
Q3) Sometimes employees and union officials file grievances to demonstrate their authority and influence.
A)True
B)False
Q4) The purpose of reducing a grievance to writing is to force the grievant to set out the facts of the occurrence and the contract provision.
A)True
B)False
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Chapter 12: The Arbitration Process
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Sample Questions
Q1) In the year 2006, there were _____ arbitration issues.
A) 2,473
B) 2,581
C) 1,902
D) 2,314
Q2) Rights arbitration occurs over the formation of a collective bargaining agreement or efforts to secure one.
A)True
B)False
Q3) The federal Monday Holiday Act has substantially decreased employers' problems with holiday stretching.
A)True
B)False
Q4) The arbitrator must follow the contract language if it is clear as to intent.
A)True
B)False
Q5) The arbitration process is not required to use legal rules of evidence.
A)True
B)False
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Chapter 13: Comparative Global Industrial Relations
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Sample Questions
Q1) Multinationals are leading the way in disseminating new techniques of management and new technologies for production.
A)True
B)False
Q2) The leverage MNEs exert need not be actualized to be effective.
A)True
B)False
Q3) The policy of "codetermination" in Germany aims to provide what to workers?
A) Prevent strikes in firms smaller than 2,000 employees.
B) Give collective bargaining leverage.
C) Give lower level employees representation in making company policy and sharing responsibility for the firm.
D) Give generous 401k plans for retirement.
Q4) Modern Italy can be traced to the influence of the Industrial Revolution in Britain.
A)True B)False
Q5) Luxemburg has no statutory work council system.
A)True
B)False
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