Human Resource Management
Solved Exam Questions
Course Introduction
Human Resource Management focuses on the strategic and operational approaches to managing an organizations most valuable asset: its people. This course provides an overview of key HR functions, including recruitment and selection, training and development, performance management, compensation and benefits, labor relations, and legal compliance. Students will explore the role of HR professionals in fostering ethical workplace cultures, enhancing employee engagement, and aligning HR practices with organizational goals. Emphasis is placed on both theory and best practices, preparing students to address talent management challenges in diverse and dynamic business environments.
Recommended Textbook
Developing Management Skills 8th Edition by
David A. Whetten
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10 Chapters
1006 Verified Questions
1006 Flashcards
Source URL: https://quizplus.com/study-set/2240
Page 2
Chapter 1: Developing Self-Awareness
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99 Verified Questions
99 Flashcards
Source URL: https://quizplus.com/quiz/44523
Sample Questions
Q1) Janet reads her horoscope and calls the psychic hot line for advice every day.Which would most likely apply to Janet?
A)Internal locus of control
B)External locus of control
C)Tolerance for ambiguity
D)None of the above
Answer: B
Q2) The three dimensions of tolerance of ambiguity are novelty,insolubility,and control.
A)True
B)False
Answer: False
Q3) If you stole something to save a stranger's life (you received no compensation),what would be your level of moral judgment?
A)First level of maturity
B)Second level of maturity
C)Third level of maturity
Answer: C
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Chapter 2: Managing Personal Stress
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/44524
Sample Questions
Q1) Defense mechanisms are employed in the resistance stage of stress.
A)True
B)False
Answer: True
Q2) Hardy individuals have a high level of commitment.What does this mean?
A)They are committed only to their own activities.
B)They are committed to a larger community and its activities.
C)They are committed to change as a means to an end.
D)They are committed to both their activities and the larger community and its activities.
Answer: D
Q3) If you want to talk to a subordinate,it would probably be a more efficient use of your time if you go to her office.
A)True
B)False
Answer: True
Q4) In the absence of any stress,a person is likely to do his/her best work.
A)True
B)False
Answer: False
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Chapter 3: Solving Problems Analytically and Creatively
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105 Verified Questions
105 Flashcards
Source URL: https://quizplus.com/quiz/44525
Sample Questions
Q1) Your boss remarks,"The best way to foster innovation is to hold people accountable." What should you most likely remark?
A)"I disagree;holding people accountable will reduce the risk factor and therefore innovation will not come about."
B)"I agree."
Answer: B
Q2) Thinking contradictory thoughts at the same time relates to reversing the definition of a problem.
A)True
B)False
Answer: True
Q3) What is the person called who brings together cross-functional groups and necessary political support to implement a creative idea?
A)Sponsor
B)Idea champion
C)Rule breaker
D)Orchestrator
E)Maverick
Answer: D
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Page 5
Chapter 4: Building Relationships by Communicating
Supportively
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113 Verified Questions
113 Flashcards
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Sample Questions
Q1) Your co-worker has a habit of constantly interrupting you when you are talking.He is practicing validating communication.
A)True
B)False
Q2) Which of the following supervisor statements is an example of coaching?
A)"I'd really like to see you try to approach this problem more optimistically."
B)Let's sit down and work through the audit process together this time so that you see what I'm looking for."
C)"You need to work on your attitude."
D)"Your teammates are expressing concern that you don't handle conflict well."
Q3) Studies have found that people make fewer mental errors when experiencing positive relationships.
A)True
B)False
Q4) Whereas coaching focuses on attitudes,counseling concentrates on abilities.
A)True
B)False
Q5) If you were Ron,what would you do in your follow-up meeting with Mike?
Q6) Briefly explain the eight principles of supportive communication.
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Chapter 5: Gaining Power and Influence
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97 Verified Questions
97 Flashcards
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Sample Questions
Q1) The ability to transform power into influence hinges on securing the consent of others in ways that engender support and commitment instead of resistance and resentment.
A)True
B)False
Q2) Which of the following characteristics is not an important source of personal power?
A)Flexibility
B)Effort
C)Personal attraction
D)Expertise
E)Legitimacy
Q3) Disadvantage(s)to using reciprocity are (1)considerable time required to build trust, (2)engenders resentment,and (3)encourages people to feel the terms of assignments are open for negotiation.Which statements are correct?
A)All three statements are correct.
B)Only statement 3 is correct.
C)Statements 2 and 3 are correct.
D)Statements 1 and 3 are correct.
E)Only statement 1 is correct.
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Chapter 6: Motivating Others
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102 Verified Questions
102 Flashcards
Source URL: https://quizplus.com/quiz/44528
Sample Questions
Q1) The level of involvement a manager utilizes should depend on the nature of the work and the ability and experience of the employee.
A)True
B)False
Q2) An example of a well-stated goal is "to reduce the average shipment period from five days to two days by the end of the year."
A)True
B)False
Q3) What is a possible response of a manager to behaviors exhibited by employees?
A)Ignoring
B)Removing
C)Satisfying
D)Pleasing
Q4) Using the behavioral guidelines and Figure 5 as diagnostic aids,what are the strengths and weaknesses of Electro Logic (EL)from a motivational perspective?
Q5) Effective goal programs are specific,consistent,and provide feedback.
A)True
B)False
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Chapter 7: Managing Conflict
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95 Verified Questions
95 Flashcards
Source URL: https://quizplus.com/quiz/44529
Sample Questions
Q1) Explain the four types of interpersonal conflicts and provide an appropriate workplace example for each.
Q2) Your boss is very upset with you.She screams at you and calls you all kinds of names.What should you do?
A)Take it,it's not like you haven't heard the names before B)Discuss this problem with your boss's manager
C)Calmly inform her that you don't have to listen to this and leave
D)Tell her you do not have to tolerate personal attacks and when she calms down,you'll be happy to talk about the problem without the emotions
Q3) What approaches to conflict management are used by the actors in this situation? How effective was each?
Q4) Participants become conditioned to seek expedient,rather than effective,solutions.You are probably using which approach to resolve conflict?
A)Forcing
B)Avoiding
C)Compromising
D)Accommodating
E)Collaborating
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Chapter 8: Empowering and Delegating
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98 Verified Questions
98 Flashcards
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Sample Questions
Q1) People that take the initiative and like to try out new ideas would probably score high on the self-determination dimension of empowerment.
A)True
B)False
Q2) You are the CEO of Sugar Land Light & Power.In reading the Wall Street Journal,you notice the editors have forecasted an unstable and unpredictable environment for the utility industry for the next 10 years.You also suspect a lot of change.What should you do?
A)Empower your employees,arrange for more self-managing work teams,and broaden participation and accountability
B)Maintain control and issue top-down mandates regarding strategy and direction
C)Revisit company policies with both management and employees
D)Do nothing;wait until problems surface
Q3) You see changes on the horizon for your company.You're the type of person who is flexible,autonomous,and forward thinking.Most of your co-workers will react to the upcoming change by becoming flexible in their work and demanding more autonomy.
A)True
B)False
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Chapter 9: Building Effective Teams and Teamwork
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98 Verified Questions
98 Flashcards
Source URL: https://quizplus.com/quiz/44531
Sample Questions
Q1) You should tell subordinates how to carry out a specific goal because it increases innovation and decreases the potential for suboptimization of resources.
A)True
B)False
Q2) How do you explain the team's reaching a high-performance condition? What were the major predictive factors?
Q3) Two key skills associated with team membership are playing advantageous roles and providing helpful feedback to build relationships with other team members.
A)True
B)False
Q4) Explain briefly the relationship-building roles that can enhance team performance.
Q5) At what stage would these behaviors be exhibited: ignoring disagreements,cooperativeness,and conformity to standards and expectations?
A)Forming
B)Norming
C)Storming
D)Performing
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11
Chapter 10: Leading Positive Change
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94 Verified Questions
94 Flashcards
Source URL: https://quizplus.com/quiz/44532
Sample Questions
Q1) Forming discussion groups so that others can refine and clarify a vision is an example of how to ensure public exposure.
A)True
B)False
Q2) A manager in an organization has four team members on the team she manages.Jill is her strongest performer on the team and Allen,Suzette,and Bill are the weakest performers on the team.To improve productivity,the manager spends most of her time with Jill.What is the most likely outcome of this management decision?
A)Productivity will stay the same.
B)Productivity will decrease.
C)Productivity will double.
D)Productivity will increase slightly.
Q3) To establish a climate of positivity requires attention to weaknesses and that which brings out the worst in others.
A)True
B)False
Q4) Explain how effective managers can foster positive energy in people.Define from your own experience something a manager did to create positive energy within you.
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