Human Resource Management
Question Bank
Course Introduction
Human Resource Management (HRM) explores the strategic and operational processes involved in managing people within organizations. This course covers key concepts such as talent acquisition, training and development, performance management, compensation and benefits, employee relations, and legal aspects of employment. Students will learn how effective HRM aligns with organizational goals, fosters a positive work environment, and supports employee growth and productivity. Emphasis is placed on real-world applications and current trends, including diversity and inclusion, technology in HR, and global workforce challenges.
Recommended Textbook
Organizational Behavior V 1.1 by Talya Bauer and Berrin Erdogan
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15 Chapters
2330 Verified Questions
2330 Flashcards
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Page 2
Chapter 1: Organizational Behavior
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144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/77847
Sample Questions
Q1) Discuss the kinds of questions researchers utilize on surveys.
Answer: Researchers use both open- and close-ended questions.Close-ended questions are those that have a series of responses supplied by the researcher.The study participant chooses the response that most closely matches his position. Open-ended questions have no responses offered,leaving it up to the survey participant to supply responses.
Q2) The ______ ________ is an organization comprised of one-third regular employees,one-third temporary employees and one-third consultants or contractors.
Answer: shamrock organization
Q3) Auditory learners
A) draw pictures to help them understand material.
B) take notes during lectures to force them to pay attention.
C) use charts to summarize the main points of class material.
D) record lectures to refer back to them later.
Answer: D
Q4) The triple bottom line refers to evaluating organizations against the three performance criteria of __________,___________,and ___________ viability.
Answer: economic,social and environmental
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Page 3
Chapter 2: Managing Demographic and Cultural Diversity
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168 Verified Questions
168 Flashcards
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Sample Questions
Q1) Research findings indicate which of the following statements about issues related to sexual orientation in the workplace is INCORRECT?
A)Whether they disclose their sexual orientation or not is the key to the work attitudes of lesbian,bisexual,gay and transgender individuals.
B)Fear of disclosing sexual orientation and its possible negative consequences leads to lower job satisfaction among lesbian,bisexual,gay and transgender individuals.
C)Respect for diversity in sexual orientation can be shown by written company policies prohibiting discrimination based upon sexual orientation.
D)In firms with benefits programs extended to lesbians,bisexuals,gays and transgender individuals,discrimination based on sexual orientation is less frequent and job satisfaction is higher.
Answer: A
Q2) Diversity in values,beliefs and attitudes is called _________ ____________ diversity.
Answer: deep-level
Q3) The values,beliefs and customs that exist in a society are the _________. Answer: culture
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Chapter 3: Understanding People at Work: Individual
Differences and Perception
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155 Verified Questions
155 Flashcards
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Sample Questions
Q1) Ned keeps saying to his coach,"I am really concerned that I won't be able to remember the plays when you put me in.Maybe you should play someone else." Ned seems to be demonstrating
A)low openness to experience.
B)low self-monitoring.
C)a proactive personality.
D)low self-efficacy.
Answer: D
Q2) When people believe that things that happen to them happen because of luck,other people or a higher being,they are classified as high in _________ ___________
____ ___________.
Answer: external locus of control
Q3) Individuals high in ___________ are nice,tolerant,kind and warm people who get along well with others and are valuable additions to any team. Answer: agreeableness
Q4) Individuals high in ____________ are often effective managers and tend to demonstrate inspirational leadership behaviors. Answer: extraversion
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Chapter 4: Individual Attitudes and Behaviors
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144 Verified Questions
144 Flashcards
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Sample Questions
Q1) Briefly discuss some of the reasons why SAS Institute is ranked on Fortune's "Best Places to Work" list.
Q2) ___________ ______________ and _____________ _____________ are two key attitudes that are the most relevant to important outcomes in the work environment.
Q3) ___________ is an employee leaving an organization.
Q4) ____ ___________ is the performance level on factors included in the job description.
Q5) Which of the following statements regarding absenteeism is INCORRECT?
A)Instituting organizational policies that penalize absenteeism are reasonable approaches to controlling the problem.
B)Wellness programs are a viable way to address employee absenteeism.
C)Flexibility in work scheduling addresses absenteeism concerns.
D)There is no consistent link between personality and absenteeism.
Q6) All of the following stressors lead to lower job satisfaction and organizational commitment EXCEPT:
A)role conflict.
B)high responsibility at work.
C)organizational politics.
D)job insecurity.
Page 6
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Chapter 5: Theories of Motivation
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) Research on procedural justice suggests
A)it is best to exclude employees from commenting on potential changes in company procedures like performance appraisals because they do not understand the decision-making process anyway.
B)it is best to unexpectedly announce department-wide layoffs because when employees suspect changes in their job status are upcoming,they tend to become much less productive.
C)it is best to be consistent in the manner in which employees are disciplined for violating company policy for situations like cell phone usage.
D)it is best to send an announcement of changes to the company benefit package for the next fiscal year without providing explanatory details because employees do not understand the financial implications anyway.
Q2) Which of the following is a process based theory of motivation?
A)Alderfer's ERG theory.
B)Herzberg's two-factor theory.
C)Skinner's reinforcement theory.
D)McClelland's acquired needs theory.
Q3) Describe how research suggests an employee achieves procedural justice.
Q4) Describe how motivation determines employee performance.
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Chapter 6: Designing a Motivating Work Environment
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156 Verified Questions
156 Flashcards
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Sample Questions
Q1) Attractive women are rated lower if they are employed in nonmanagement jobs and higher if they are in management jobs.
A)True
B)False
Q2) Which of the following is NOT a core job characteristic in the Hackman and Oldham job characteristics model?
A)skill variety
B)task significance
C)feedback
D)pay
Q3) Which of the following statements is true regarding cultural aspects of motivation in a work environment?
A)Mexican employees work very effectively in self-managed teams.
B)Indian employees are very satisfied when they are empowered.
C)Chinese employees are very motivated when goals are very difficult.
D)Peer appraisals are very effective in collectivism cultures.
Q4) ___-_________ _______________ is the process where supervisors,peers,subordinates,and sometimes even customers provide feedback in a confidential manner to later share with the employee for developmental purposes.
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Chapter 7: Managing Stress and Emotions
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) Research on stress in the workplace indicates all of the following EXCEPT
A)stress is related to higher turnover.
B)stress is related to decreased job performance.
C)stress is related to lower job commitment.
D)stress is related to higher organizational citizenship behaviors.
Q2) The General Adaptation Syndrome looks at how events on the job cause different kinds of people to feel different kinds of emotions.
A)True
B)False
Q3) The customer service representative at the department store who keeps smiling as she listens to the customer bitterly complain about her newly purchased product is engaging in deep acting.
A)True
B)False
Q4) Which of the following is NOT a building block of emotional intelligence?
A)self-awareness
B)business management
C)relationship management
D)self-management
Q5) Name two life stressors and give examples of each.
Page 9
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Chapter 8: Communication
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) What has research shown to be true about nonverbal communication?
A)Nonverbal cues are only minimally important.
B)Our gestures and other nonverbal movements are largely habitual and really do not convey much to your audience.
C)When individuals are lying,they blink more frequently,shift their feet,and shrug more often.
D)Only 7% of our message is conveyed through nonverbal communication while 55% is conveyed through the actual words of the message.
Q2) The EEOC is an acronym for the Equal Employment Opportunity Commission in the Human Resource area.
A)True
B)False
Q3) Communication fulfills all of the following organizational functions EXCEPT
A)transmitting information.
B)sharing emotions.
C)control.
D)coordination.
Q4) Compare and contrast the uses for written and oral communication.
Q5) Communication media include spoken words,written words,or signs.
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Chapter 9: Managing Groups and Teams
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162 Verified Questions
162 Flashcards
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Sample Questions
Q1) A group's perception of its ability to successfully perform well is _________
Q2) Tuckman's five stage group evolution model asks which of the following questions in the performing stage?
A)Are we using appropriate information on this task?
B)Will I be accepted?
C)Why do I have to listen to you?
D)Can you help me plan this project?
Q3) Which of the following is a social role?
A)consul.
B)coordinator.
C)calibrator.
D)contractor.
Q4) Norms are
A)agreements on established ground rules,goals and roles.
B)shared expectations about how things operate within a group or team.
C)formal approaches to decision making in the group or team.
D)measures of camaraderie in the group or team.
Q5) Team tasks include __________ tasks,________ __________ tasks and _____________ tasks.
11
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Chapter 10: Conflict and Negotiations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) Mediation is
A)the process of bringing in a third party who has the authority to act as a judge and will make a binding decision.
B)the process where a third party enters the situation with the goal of assisting the parties to reach an agreement.
C)the process whereby two or more parties work toward an agreement.
D)the process that involves people disagreeing.
Q2) An individual who deals with conflict by saying,"Maybe we can both agree to give in a little," has an accommodating conflict handling style.
A)True
B)False
Q3) It is a perfectly acceptable business practice to attempt to negotiate a higher salary with your boss.
A)True
B)False
Q4) Antonio is preparing to negotiate his individual contract with a financial services firm.He is very nervous and does not want to shortchange himself.Provide him some advice for being successful at negotiations.
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Chapter 11: Making Decisions
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154 Flashcards
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Sample Questions
Q1) When the goal is to gain support for a particular idea or plan of action,the _______ form of decision should be used as it is inclusive,participatory,cooperative and democratic in nature.
Q2) Which is the first step in the rational decision-making model?
A)Establish decision criteria.
B)Identify the problem.
C)Weigh decision criteria.
D)Generate alternatives.
Q3) Give an example of a strategic decision and indicate who usually makes it.
Q4) Antonio,Alpha Company's marketing manager,will be listening to the advertising pitches from the final four firms today as he chooses the television ad campaign for his product for the fall season.Antonio is making a(n)
A)programmed decision.
B)strategic decision.
C)tactical decision.
D)operational decision.
Q5) Programmed decisions are unique,creative decisions.
A)True
B)False
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Chapter 12: Leading People Within Organizations
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154 Verified Questions
154 Flashcards
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Sample Questions
Q1) People-oriented behaviors are also called
A)initiating structure.
B)consideration.
C)laissez-faire.
D)authoritarian.
Q2) A ______ ______ score from Fiedler's contingency theory means that an individual has a people-oriented personality and can separate his liking of a person from his ability to work with that person.
Q3) In democratic decision making
A)leaders leave employees alone to make decisions.
B)the leader provides minimum guidance and involvement in the decision.
C)leaders make the decision alone without necessarily involving employees in the decision making process.
D)employees participate in the making of the decision.
Q4) ____________ may explain the relationship between being tall and being viewed as a leader.
Q5) Under what conditions would a task-oriented manager be most successful?
Q6) Describe the ties between each of the Big 5 personality traits and leadership.
Q7) What is servant leadership?
Q8) In what context might a servant leader be successful?
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Chapter 13: Power and Politics
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164 Verified Questions
164 Flashcards
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Sample Questions
Q1) The organizational behavior course has a project as a key requirement in the course.As part of the course's evaluation,students must indicate which group member is the most valuable to the group.The designated individual will receive bonus points.Nick is the only one in his course project group who can create effective PowerPoint presentations.As the group's presentation must feature a visual aid,Nick is very confident he will be chosen as the most valuable group member.Elizabeth just arrived at the group meeting with ideas for depicting colorful poster boards with the same information.The group was very enthusiastic about her novel ideas.This scenario demonstrates the impact ___________ has on the level of power one has.
A)importance
B)dependency
C)scarcity
D)substitutability
Q2) The most commonly used influence technique is personal appeal.
A)True
B)False
Q3) The more that a party is dependent upon you,the less power you have.
A)True
B)False
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Page 15
Chapter 14: Organizational Structure and Change
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147 Verified Questions
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Sample Questions
Q1) Describe some forms that organizational change takes.
Q2) Organic structures are highly formalized and centralized. A)True
B)False
Q3) Toyota uses a system of continuous improvement and learning. A)True
B)False
Q4) What impact does organizational structure have on ethics?
Q5) Resistance to change is never a positive force for an organization.
A)True
B)False
Q6) All of the following are external forces that are creating change for organizations EXCEPT A)technology.
B)workforce demographics.
C)market conditions.
D)growth of unions.
Q7) Functional structures are most effective for companies with large product lines. A)True B)False
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Chapter 15: Organizational Culture
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151 Verified Questions
151 Flashcards
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Sample Questions
Q1) The culture of Altmira Corporation is characterized by participative decision making,innovation and openness.The accounting department,however,is run using authoritarian decision making to ensure efficiency and effectiveness.Accounting manager Gordon Paul believes in tight control to prevent errors.The accounting department's culture could be classified as a A)strong culture. B)weak culture.
C)subculture.
D)counterculture.
Q2) Culture is generally resistant to change efforts.
A)True
B)False
Q3) You are applying for a job at a variety of different companies.How will you determine whether you will be a good fit at those firms?
Q4) The attraction-selection-attrition process is an example of a method that maintains a certain level of homogeneity in personalities and values within an organization. A)True
B)False
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