Human Resource Management
Pre-Test Questions
Course Introduction
Human Resource Management is a comprehensive course that explores the fundamental principles and practices involved in managing people within organizations. The course covers key topics such as workforce planning, recruitment and selection, employee training and development, performance management, compensation and benefits, labor relations, and legal aspects of employment. Through theoretical frameworks and practical case studies, students will learn how to align human resource policies with organizational goals, enhance employee engagement, and navigate contemporary challenges in the field. By the end of the course, students will gain a well-rounded understanding of how effective human resource management contributes to organizational success and employee well-being.
Recommended Textbook
Management Leading and Collaborating in the Competitive World 9th Edition by
Available Study Resources on Quizplus 18 Chapters
2471 Verified Questions
2471 Flashcards
Source URL: https://quizplus.com/study-set/2481 Page 2
Thomas Bateman
Chapter 1: Managing
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/49319
Sample Questions
Q1) As a manager at Get-Rich-Quick Investments (GRQ),Claus Cloudy spends much of his time coaching young managers and making sure that needed information reaches the GRQ branches so they will be successful.Claus would best be described as a (an)
A)frontline manager.
B)tactical manager.
C)operational manager.
D)top-level manager.
E)institutional controller.
Answer: B
Q2) Using a particular software program at an expert level,compilation of an accounting statement,and writing advertising copy are all examples of which type of skill?
A)Technical
B)Professional
C)Conceptual
D)Interpersonal
E)Quantitative
Answer: A
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: The External Environment and Organizational Culture
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/49318
Sample Questions
Q1) Measures of various characteristics of the people who make up groups or other social units are called A)psychographics.
B)demographics.
C)social characteristics.
D)lifestyle analytics.
E)unit characterization.
Answer: B
Q2) The photo of the fire is an example of a(n) A)story.
B)value.
C)legend.
D)symbol.
E)rite.
Answer: D
Q3) Defenders are more likely to engage in strategic maneuvering than prospectors. A)True
B)False
Answer: False
Page 4
To view all questions and flashcards with answers, click on the resource link above.
Chapter 3: Managerial Decision Making
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/49317
Sample Questions
Q1) Two of your employees consistently disagree with each other to the point of developing anger and bitterness,which impacts the work group.This situation is best described as
A)cognitive conflict.
B)affective conflict.
C)dialectic conflict.
D)alliant conflict.
E)comprehensive conflict.
Answer: B
Q2) Suppose the owner tells you that the reason he makes every decision himself is because he believes that he can control what happens in the business.This unrealistic view is called
A)framing effects.
B)discounting the future.
C)time pressures.
D)the illusion of control.
E)disillusionment.
Answer: B
Q3) Describe the elements of an effective crisis management plan.
Answer: Answers will vary.
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Planning and Strategic Management
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/49316
Sample Questions
Q1) Operational planning identifies the specific procedures and processes required at lower levels of the organization.
A)True
B)False
Q2) Functional strategies are those
A)implemented by each functional area of the organization to support the business strategy.
B)utilized by top management in developing the corporate structure and resource allocation of the organization.
C)strategies voted on by the Board of Directors.
D)strategies that function as corporate benchmarks for evaluating corporate performance.
E)strategies used to evaluate competitors.
Q3) The first step in strategy implementation is
A)develop an implementation agenda
B)create an implementation plan
C)assess organizational capabilities
D)define strategic tasks
E)develop a mission statement
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Ethics and Corporate Responsibility
Available Study Resources on Quizplus for this Chatper
127 Verified Questions
127 Flashcards
Source URL: https://quizplus.com/quiz/49315
Sample Questions
Q1) Which of the following is described as a current ethical issue in the text?
A)CEO pay
B)Sweatshops
C)Urban sprawl
D)Commercialism in schools
E)All of the above are described as current ethical issues.
Q2) GE management sees environmentally friendly technologies as one of the global economy's most significant business opportunities.
A)True
B)False
Q3) Option 1 employs which ethical approach?
A)Universalism
B)Egoism
C)Utilitarianism
D)Relativism
E)Virtue ethics
Q4) Describe compliance-based ethics programs and integrity-based ethics programs.Explain the differences between them and the expected outcomes of each type of program.
Q5) Explain the risk society within which we live.
Page 7
To view all questions and flashcards with answers, click on the resource link above.
Chapter 6: International Management
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/49314
Sample Questions
Q1) One way to prevent failed global assignments is to create clear job objectives.
A)True
B)False
Q2) To be competitive in a global economy,Europeans must increase their level of
A)population density.
B)productivity.
C)espionage activity.
D)philanthropic contributions.
E)wealth.
Q3) Hershey uses __________ to participate in the global marketplace.
A)licensing
B)franchising
C)exporting
D)joint ventures
E)wholly owned subsidiaries
Q4) Discuss the four dimensions identified by Geert Hofstede.Choose a country and explain its classification according to Hofstede's model.
Q5) Summarize the skills and knowledge managers need to manage globally.
Q6) Explain the consequences of the increasing integration of the global economy.
Page 8
To view all questions and flashcards with answers, click on the resource link above.
Chapter 7: Entrepreneurship
Available Study Resources on Quizplus for this Chatper
124 Verified Questions
124 Flashcards
Source URL: https://quizplus.com/quiz/49313
Sample Questions
Q1) A competitive advantage from relationships with other people and the image other people have of you is known as
A)social capital.
B)venture capital.
C)legitimacy.
D)authenticity.
E)consistency.
Q2) Identify some of the events and trends currently unfolding in which individuals can potentially spot opportunities.Provide examples.
Q3) Entrepreneurial orientation is the tendency of an organization to identify and capitalize successfully on opportunities to launch new ventures by entering new or established markets with new or existing goods or services.
A)True
B)False
Q4) Describe the five tendencies of the entrepreneurial orientation that allows some organizations to be very successful launching new ventures.
Q5) Discuss the key planning elements used in developing the best business plans,and the importance of each.
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Organization Structure
Available Study Resources on Quizplus for this Chatper
144 Verified Questions
144 Flashcards
Source URL: https://quizplus.com/quiz/49312
Sample Questions
Q1) Which of the following statements about delegation is true?
A)Delegation is the assignment of a task that an employee is supposed to carry out.
B)It entails getting the maximum amount of work out of a subordinate.
C)Delegation helps develop effective subordinates.
D)It is easy for all managers to do comfortably because it reduces their workload.
E)As authority in organizations is spread out over various levels and spans of control the role of delegation is less important.
Q2) In the situation at Cookie Capers,the basic problem is that James has not supported your ___________ to carry out the ___________ you have been given.
A)responsibility,authority
B)authority,responsibility
C)accountability,authority
D)authority,accountability
E)knowledge,tasks
Q3) There are three coordination methods used for organizational integration.Describe and give examples of each.
Q4) Compare and contrast the matrix organization with the network organization.
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Organizational Agility
Available Study Resources on Quizplus for this Chatper
122 Verified Questions
122 Flashcards
Source URL: https://quizplus.com/quiz/49311
Sample Questions
Q1) The organic structure stands in stark contrast to the mechanistic organization.Do you agree or disagree? Explain.
Q2) A firm may try to be both "big" and "small" in order to capitalize on the advantages of each.
A)True
B)False
Q3) One of the most important contributors to total quality management has been the introduction of statistical tools to analyze the causes of product defects in an approach called
A)Six Sigma Quality.
B)Total Quality Integration.
C)ISO 9001.
D)Kaisan.
E)Kanban.
Q4) The planned elimination of positions or jobs is called A)reengineering.
B)self-direction.
C)downsizing.
D)span of control.
E)economies of scale.
Page 11
To view all questions and flashcards with answers, click on the resource link above.
Chapter 10: Human Resources Management
Available Study Resources on Quizplus for this Chatper
154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/49310
Sample Questions
Q1) Marcel applied for a part-time job at a shoe store in the mall.Following his interview he was asked to take a test on paper.One of the questions asked what he would do if he were to find a wallet full of money along a deserted highway.This type of test would be described as a(n)
A)personality test.
B)validity test.
C)morality test.
D)integrity test.
E)cognitive ability test.
Q2) Another term for human capital is intellectual capital.
A)True
B)False
Q3) In a union representation election,the union is considered to have won if a simple majority of those voting vote for the union.
A)True
B)False
Q4) Summarize how labor laws and unions influence human resources management.
Q5) Discuss management by objectives.How is it used? What are its advantages and disadvantages? Give an example of a good objective for this purpose.
To view all questions and flashcards with answers, click on the resource link above. Page 12
Chapter 11: Managing the Diverse Workforce
Available Study Resources on Quizplus for this Chatper
130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/49309
Sample Questions
Q1) Diversity training has two components: awareness building and skill building.
A)True
B)False
Q2) The manager's first question for you is "What law do I need to look at to make sure I am in compliance on this issue?" The correct answer to that question is
A)that there is no law in the United States that covers this issue.
B)the American Civil Liberties Act.
C)the Americans with Disabilities Act.
D)the Pregnancy Discrimination Act.
E)the sexual harassment policy.
Q3) Discuss the challenges of a diverse workforce.
Q4) "Hostile Environment" is a metaphor for an invisible barrier that makes it difficult for women and minorities to rise above a certain level in the organization.
A)True
B)False
Q5) Define workforce diversity.What does "managing diversity" mean?
Q6) How might an organization assess its practices that support or hinder diversity? What is the objective of this process?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Leadership
Available Study Resources on Quizplus for this Chatper
166 Verified Questions
166 Flashcards
Source URL: https://quizplus.com/quiz/49308
Sample Questions
Q1) Leadership motivation as an identified leadership trait suggests that great leaders
A)can motivate others to work hard.
B)can motivate others to become leaders.
C)can motivate others to join.
D)will follow words with action.
E)want to lead.
Q2) Legitimate power is described as power that exists through having
A)control over punishments.
B)control over rewards.
C)the authority to tell others what to do.
D)expertise.
E)appealing personal characteristics.
Q3) A leader with referent power has personal characteristics that appeal to others;and they comply because of admiration or a desire for approval.
A)True
B)False
Q4) Differentiate between a leader and a manager.
Q5) What do employees and organizations want from their leaders?
Q6) Compare transformational and transactional leadership.Provide examples of each.
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Motivating for Performance
Available Study Resources on Quizplus for this Chatper
145 Verified Questions
145 Flashcards
Source URL: https://quizplus.com/quiz/49307
Sample Questions
Q1) When managers think it is warranted or when they believe others expect them to,they use punishment.
A)True
B)False
Q2) Applying a consequence that decreases the likelihood that the person will repeat the behavior that led to it is referred to as extinction.
A)True
B)False
Q3) A conception of human needs organizing them into a hierarchy of five major types is
A)Maslow's need hierarchy.
B)ERG theory.
C)Herzberg's two-factory theory.
D)equity theory.
E)expectancy theory.
Q4) Punishing an employee is warranted if he or she tries a new thing and it doesn't work out.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 15
Chapter 14: Team-Work
Available Study Resources on Quizplus for this Chatper
142 Verified Questions
142 Flashcards
Source URL: https://quizplus.com/quiz/49306
Sample Questions
Q1) Group cohesiveness contributes to
A)member dissatisfaction.
B)performance of the group.
C)role definitions within the group.
D)social facilitation.
E)social loafing.
Q2) Group cohesiveness refers to
A)how attractive the group is to management.
B)how motivated members are to remain in the group.
C)the degree to which management influences the group.
D)the quality of the group's performance.
E)how homogeneous group members are.
Q3) Groups that have no managerial responsibilities are known as
A)transnational teams.
B)autonomous work groups.
C)traditional work groups.
D)quality circles.
E)self-designing teams.
Q4) Discuss at least three reasons why groups fail.
Q5) Describe the process by which groups become real teams.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Communicating
Available Study Resources on Quizplus for this Chatper
140 Verified Questions
140 Flashcards
Source URL: https://quizplus.com/quiz/49305
Sample Questions
Q1) Written communication can be revised and provides a permanent record.
A)True
B)False
Q2) Which of the following suggestions can help a person send positive nonverbal signals?
A)Avoid keeping people waiting for you and minimize nonverbal signals sent
B)Avoid separation in the seating arrangement and maintain eye contact
C)Face other people directly and minimize gestures
D)Maintain eye contact and minimize gestures
E)Minimize the nonverbal signals sent and lean forward
Q3) One-way communication is a process in which information flows in only one direction-from the sender to the receiver,but there is a feedback loop.
A)True
B)False
Q4) Richer media are quicker and more personal,but allow less feedback.
A)True
B)False
Q5) Discuss at least five of the tactics that your text suggests for communicating effectively with someone who speaks a different language.
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Managerial Control
Available Study Resources on Quizplus for this Chatper
147 Verified Questions
147 Flashcards
Source URL: https://quizplus.com/quiz/49304
Sample Questions
Q1) Ideally the transfer price should reflect less than the price that the receiving business unit would have to pay for that product/service in the marketplace.
A)True
B)False
Q2) Provide an example of a way in which the employment relationship has changed.
Q3) Traditionally,boards have tried to control CEO performance mainly through A)salary schedules.
B)bonuses tied to productivity.
C)perks.
D)incentive pay.
E)bonuses tied to long-term profit targets.
Q4) Describe feed forward,feedback and concurrent control.Give an example of each.
Q5) When a control system prompts employees to do only tasks required in their formal job descriptions,it is causing A)excessive subordination.
B)tactical behaviors.
C)rigid bureaucratic behaviors.
D)resistance to supervision.
E)resistance to change.
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Technology and Innovation
Available Study Resources on Quizplus for this Chatper
118 Verified Questions
118 Flashcards
Source URL: https://quizplus.com/quiz/49303
Sample Questions
Q1) Discuss why economic viability must be considered when making technology decisions.Provide an example of a current idea or product and its economic viability.
Q2) Which of the following describes an executive champion?
A)has the status,authority and resources to support an innovation
B)promotes an idea throughout the organization
C)develops a new technology
D)coordinates the technological efforts of various business units
E)assesses technological implications
Q3) Seniority rewards in a traditional factory and skill-based pay rewards in integrated manufacturing are examples of _____ contingent compensation.
A)organization
B)job
C)person
D)culture
E)performance
Q4) Firms that are not technology-oriented must develop new competencies in order to survive.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Creating and Managing Change
Available Study Resources on Quizplus for this Chatper
114 Verified Questions
114 Flashcards
Source URL: https://quizplus.com/quiz/49302
Sample Questions
Q1) The belief that things must be either A or B and cannot be both and that only one goal and not another can be attained is referred to as
A)black or white.
B)tyranny of the "or."
C)pragmatic or idealistic.
D)genius of the "and."
E)management myopia.
Q2) __________ includes being willing to seek new challenges and to reflect honestly on successes and failures.
A)Personal reflection
B)Lifelong learning
C)Self-improvement
D)Self-management
E)Awareness
Q3) You are in charge of orientation for new employees who have just received their college degree.One of the agenda items is advice on how they should best shape their future.Explain what you would say.
Q4) According to a recent study explain the four key factors that lead to sustained,superior organizational performance.
To view all questions and flashcards with answers, click on the resource link above. Page 20