Human Resource Management
Practice Questions
Course Introduction
Human Resource Management examines the strategic and operational roles that human resource professionals play in organizations. The course explores the essential functions of HRM, including recruitment and selection, training and development, performance management, compensation and benefits, and employee relations. Students will analyze legal and ethical considerations, learn about workforce planning and diversity management, and develop skills necessary to support organizational goals through effective people management. Emphasis is placed on aligning HR practices with overall business strategy and fostering a positive work environment.
Recommended Textbook
Human Resource Management 14th Edition by Gary Dessler
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Page 2
Chapter 1: Introduction to Human Resource Management
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Sample Questions
Q1) Personnel activities associated with human resource management most likely include all of the following EXCEPT ________.
A) orienting and training new employees
B) appraising employee performance
C) building employee commitment
D) developing customer relationships
Answer: D
Q2) A key concept of the textbook is that effective human resource management practices add measurable value to an organization.
A)True
B)False
Answer: True
Q3) ________ refers to companies extending their sales,ownership,and/or manufacturing to new markets abroad.
A) Free trade areas
B) Globalization
C) Off-shoring
D) Regulations
Answer: B
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Page 3
Chapter 2: Equal Opportunity and the Law
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Sample Questions
Q1) Which of the following is responsible for implementing Executive Orders 11246 and 11375 that were issued by the Johnson administration?
A) Equal Employment Opportunity Commission
B) Pension Benefits Guarantee Corporation
C) Occupational Safety and Health Administration
D) Office of Federal Contract Compliance Programs
Answer: D
Q2) In which of the following situations does sexual harassment NOT violate Title VII?
A) if the conduct substantially interferes with a person's work performance
B) if the conduct creates an intimidating work environment
C) if the conduct is motivated by both age and gender
D) if the conduct creates an offensive work environment
Answer: C
Q3) The 13th Amendment to the U.S.Constitution addresses the subject of ________. A) due process
B) slavery
C) private property
D) trial by jury
Answer: B
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Page 4
Chapter 3: Human Resource Management Strategy and Analysis
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Sample Questions
Q1) The concise measurement system used by companies to show the quantitative standards the firm uses to measure HR activities,employee behaviors resulting from the activities,and the strategically relevant organizational outcomes of those employee behaviors is called a(n)________.
A) evaluation system
B) HR scorecard
C) appraisal system
D) evaluation benchmark
Answer: B
Q2) All of the following are roles that departmental managers would most likely have in the strategic planning process EXCEPT ________.
A) developing functional, departmental plans
B) assisting top managers in devising a strategic plan
C) deciding the businesses in which a firm will be involved
D) providing input to top management about industry trends
Answer: C
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Chapter 4: Job Analysis and the Talent Management Process
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Sample Questions
Q1) O*NET has become an increasingly popular Web tool for creating and distributing position analysis questionnaires to employees who are located throughout the world.
A)True
B)False
Q2) Which of the following is identified by the FLSA status section of a job description?
A) whether the employer is a non-profit organization
B) whether a job is exempt or nonexempt
C) whether the employer is a private or public firm
D) whether a job requires a college degree
Q3) Murray,Inc.emphasizes a desire for detail-oriented,motivated employees with strong social skills as indicated in the firm's job ________.
A) specifications
B) analysis
C) reports
D) descriptions
Q4) How does the ADA affect hiring practices? How does an HR manager determine whether or not a job description complies with the ADA?
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Chapter 5: Personnel Planning and Recruiting
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Q1) The ongoing process of systematically identifying,assessing,and developing organizational leadership to enhance performance is known as ________.
A) employee mentoring
B) succession planning
C) work sampling
D) employee recruiting
Q2) Which of the following factors plays the greatest role in determining the best medium for a job advertisement?
A) skills needed for the job
B) job compensation and salary
C) time allowed to fill the position
D) graphics used in the advertisement
Q3) Which of the following refers to company records showing present performance and promotability of inside candidates for a firm's top positions?
A) yield pyramids
B) trend analysis charts
C) succession planning tools
D) personnel replacement charts
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Chapter 6: Employee Testing and Selection
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Sample Questions
Q1) Most small businesses find it cost-effective to conduct validity studies of the selection tools they use.
A)True
B)False
Q2) The Federal Privacy Act allows federal employees to view their personnel files.
A)True
B)False
Q3) When repetitive questions appear on a questionnaire,which of the following is most likely being measured?
A) test validity
B) retest estimate
C) internal consistency
D) criterion validity
Q4) If a person scores a 78 on a test on one day and scores a 79 when retested on another day,you would most likely conclude that this test is ________.
A) valid
B) invalid
C) reliable
D) unreliable
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Chapter 7: Interviewing Candidates
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Q1) All of the following are common characteristics of computerized selection interviews
EXCEPT ________.
A) questions presented rapidly
B) response times measured for any delays
C) questions focused on experience and skills
D) essay questions based on hypothetical situations
Q2) Employers typically base decisions on false impressions and stereotypes when they fail to clarify in advance what traits and knowledge are necessary for a specific job.
A)True
B)False
Q3) How do nonverbal behaviors and impression management affect an interview?
Q4) In a ________ interview,a panel questions several candidates simultaneously.
A) formal
B) topical
C) panel
D) mass
Q5) In a brief essay,discuss the effect of modern communications technology on interviews.
Q6) What are profiles? What role do profiles play in the employee selection process?
Page 9
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Chapter 8: Training and Developing Employees
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Sample
Questions
Q1) Which of the following is most likely NOT one of the goals of a firm's employee orientation program?
A) making new employees feel like part of a team
B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm's history and strategies
E) providing basic information to new employees to help them work
Q2) Which of the following is the primary advantage of lecturing as a method of training?
A) motivational for employees
B) effective for informal learning
C) appropriate for large groups
D) requires limited preparation
Q3) According to Kurt Lewin,in order for organizational change to occur,which stage must occur first?
A) unfreezing
B) moving
C) refreezing
D) freezing
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Page 10
Chapter 9: Performance Management and Appraisal
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Sample Questions
Q1) Which of the following is a performance appraisal problem that occurs when a supervisor's rating of a subordinate on one trait biases the rating of that person on other traits?
A) recency effect
B) halo effect
C) central tendency
D) stereotyping
Q2) Which of the following would most likely result in a legally questionable appraisal process?
A) basing appraisals on subjective supervisory observations
B) administering and scoring appraisals in a standardized fashion
C) using job performance dimensions that are too clearly defined
D) assigning specific trait names when using graphic rating scales
Q3) Which performance appraisal technique lists traits and a range of performance values for each trait?
A) behaviorally anchored rating scale
B) graphic rating scale
C) forced distribution
D) critical incident
Q4) Describe the four basic types of appraisal interviews.
Page 11
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Chapter 10: Employee Retention, Engagement, and Careers
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Q1) In a career-oriented appraisal,a manager matches an employee's strengths and weaknesses with a feasible career path and developmental needs,but the employee is not rated for actual job performance.
A)True
B)False
Q2) Which of the following terms refers to educating,instructing,and training subordinates?
A) mentoring
B) coaching
C) appraising
D) grading
Q3) The best opportunity for discussing career-related issues with an employee is during the annual or semi-annual appraisal.
A)True
B)False
Q4) A focus on competitiveness and motivation suggests that a company should promote on the basis of seniority.
A)True
B)False
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Chapter 11: Establishing Strategic Pay Plans
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Q1) Which of the following terms refers to a series of steps or levels within a pay grade?
A) pay metric
B) pay range
C) wage class
D) wage curve
Q2) Which of the following terms refers to the ownership employees build up in their pension plans should their employment with a firm end prior to retirement?
A) portability
B) equity
C) vesting
D) shares
Q3) In most cases,which of the following occupations is NOT exempt from the overtime provisions of the Fair Labor Standards Act?
A) physicians
B) engineers
C) paralegals
D) teachers
Q4) Explain the equity theory of motivation.What are the four forms of equity?
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Chapter 12: Pay for Performance and Financial Incentives
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Q1) Vroom's expectancy theory observes that people will not pursue rewards that they find unattractive or where their chances of success are very low.
A)True
B)False
Q2) Herzberg's Hygiene-Motivator theory is based on a needs theory.
A)True
B)False
Q3) Which of the following found that extrinsic rewards could detract from an employee's intrinsic motivation?
A) Frederick Taylor
B) Frederick Herzberg
C) David McClelland
D) Edward Deci
Q4) Which of the following is the primary advantage of piecework plans?
A) powerful incentive to workers
B) workers earn efficiency bonuses
C) firms save on overtime wages
D) entices independent contractors
Q5) List the basic steps in implementing a gainsharing plan.
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Chapter 13: Benefits and Services
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Q1) All of the following are health care cost-control methods used by employers EXCEPT
A) requiring employees to pay high premiums
B) auditing medical claims for errors
C) requiring disability insurance
D) encouraging medical tourism
Q2) ________ provide services like financial counseling,child care referrals,elder care referrals,adoption assistance,mental health counseling,and life event planning.
A) Pension plans
B) Employee assistance programs
C) Family-friendly benefits
D) Benefit management systems
Q3) Which of the following provides pay to an employee when he or she is temporarily out of work because of illness?
A) sick leave
B) severance pay
C) supplemental pay
D) workers' compensation
Q4) What are the three types of benefits provided by Social Security?
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Chapter 14: Ethics and Employee Rights and Discipline
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Q1) All of the following are reasonable grounds for dismissal EXCEPT ________.
A) misconduct
B) whistle blowing
C) lack of job qualifications
D) changed job requirements
Q2) All of the following are examples of insubordination EXCEPT ________.
A) publicly criticizing a supervisor
B) disregarding the chain of command
C) repeatedly failing to perform tasks
D) deliberately defying company rules
Q3) As a manager,all of the following would most likely encourage ethical behavior among subordinates EXCEPT ________.
A) clarifying expectations
B) serving as a role model
C) rewarding honest work
D) taking credit for others' work
Q4) What are the main characteristics of workplace bullying? How can employers and their HR departments reduce bullying incidents in the workplace?
Q5) What can you do as an HR manager to ensure that you hire ethical employees?
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Chapter 15: Labor Relations and Collective Bargaining
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Q1) Mediation guarantees a solution to any impasse that may occur during collective bargaining negotiations.
A)True
B)False
Q2) Smithson management has refused to provide union workers with work shifts as a result in reaching an impasse during collective bargaining.Which of the following best describes Smithson's actions?
A) lockout
B) inside games
C) illegal negotiation
D) corporate campaign
Q3) All of the following are examples of mandatory bargaining items EXCEPT ________.
A) employee security
B) profit-sharing plans
C) indemnity bonds
D) employee drug testing
Q4) You are a supervisor at a large manufacturing firm.What should and shouldn't you do during organizing and preelection campaigns? What should and shouldn't you do when faced with employee grievances?
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Chapter 16: Employee Safety and Health
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Sample Questions
Q1) All of the following personality traits are associated with people who file vehicular insurance claims EXCEPT ________.
A) impatience
B) entitlement
C) clumsiness
D) aggressiveness
Q2) Which of the following would most likely occur with an evidence-based management approach to workplace safety?
A) providing employee orientation
B) monitoring hazardous tools
C) analyzing accident rates
D) writing a safety policy
Q3) Investigating employee complaints of alleged violation standards is considered the highest priority for OSHA.
A)True
B)False
Q4) What is the supervisor's role in workplace safety? What actions can supervisors take to reduce the number of unsafe acts by subordinates?
Q5) What steps are involved in a basic industrial hygiene program?
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Chapter 17: Managing Global Human Resources
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Q1) What is the primary problem associated with virtual teams at international firms?
A) scheduling meetings
B) agreeing on important issues
C) facilitating group communication
D) building trust among team members
Q2) With a geocentric staffing policy,a firm is most likely able to ________.
A) provide effective training
B) recruit recent college graduates
C) use its human resources efficiently
D) strengthen its image within a local community
Q3) What is the first step in establishing a global pay system?
A) adapting pay policies
B) developing strategic goals
C) identifying crucial executive behaviors
D) establishing a global philosophy framework
Q4) Codetermination means that employees have a legal right to voice opinions and preferences in setting company policies.
A)True
B)False
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Chapter 18: Managing Human Resources in Entrepreneurial
Firms
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Q1) All of the following are characteristics of work sampling tests EXCEPT ________.
A) simple to administer
B) informal procedures
C) easy to create
D) valid results
Q2) When using the four-step training process,the first step involves developing a task analysis record form.
A)True
B)False
Q3) All of the following are simple communication programs recommended to small businesses EXCEPT ________.
A) quick, scheduled meetings
B) updated employer Web sites
C) scheduled employee retreats
D) regular employee newsletters
Q4) A small business employer who is unsure what to do when faced with a discrimination charge would most likely find useful information on the EEOC Web site.
A)True
B)False
Page 20
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