Human Resource Management Practice Exam
Course Introduction
Human Resource Management explores the strategies, practices, and functions involved in managing people within organizations. This course covers key topics such as recruitment, selection, training and development, performance appraisal, compensation, labor relations, and legal compliance. Students will examine the role of HR professionals in fostering organizational effectiveness, promoting employee engagement, and ensuring a productive, fair, and safe workplace. Through case studies and practical exercises, learners will develop the skills necessary to address current HR challenges and align human resource practices with organizational goals.
Recommended Textbook
Organizational Behavior and Management 11th Edition by Robert Konopaske
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17 Chapters
1700 Verified Questions
1700 Flashcards
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Page 2
Chapter 1: Effective Managers Understand Organizational Behavior
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) Taylor's major thesis was that maximum good for _________ can come only through the cooperation of management and labor in the application of scientific methods.
A) the organization
B) society
C) the shareholder
D) All of the choices are correct.
Answer: B
Q2) Japan and China are basically _________ societies in terms of race.
A) homogeneous
B) heterogeneous
C) diverse
D) transitioning
Answer: A
Q3) Which of the following countries is ranked highest on the Globalization Index?
A) United States
B) Singapore
C) United Kingdom
D) Norway
Answer: B
Page 3
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Chapter 2: International and Organizational Culture
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) An organization's culture can't be seen,sensed,or felt.
A)True
B)False
Answer: False
Q2) The socialization that occurs before someone enters an organization,or takes a different job within an organization,is the _______________ stage of socialization.
A) accommodation
B) anticipatory
C) role management
D) assessment
Answer: B
Q3) A person's feelings and perceptions are usually kept at the conscious level.
A)True
B)False
Answer: False
Q4) What is the best way to learn how to be a mentor?
Answer: The best way to learn how to be a mentor is to be mentored yourself.
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4
Chapter 3: Individual Differences at Work
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100 Verified Questions
100 Flashcards
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Sample Questions
Q1) _______________ is the automatic transfer of mood between persons.
A) mood or emotional contagion
B) mood but not emotional contagion
C) emotional osmosis
D) mood transference
Answer: A
Q2) The most important factor in the development of positive self-efficacy is:
A) Past experience
B) Managerial feedback
C) Job task repetition
D) Training
Answer: A
Q3) Generation Z is comprised of those born in the 1990s.
A)True
B)False
Answer: True
Q4) Personality is,to some degree,observable and measurable.
A)True
B)False
Answer: True
Page 5
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Chapter 4: Perceptions and Attributions
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Sample Questions
Q1) Which of the following represent the correct sequence of the Perception Process?
A) Stimuli, observation, selection, translation, response
B) Stimuli, selection, translation, observation, response
C) Stimuli, observation, translation, selection, response
D) Stimuli, translation, response
Q2) How are the terms stereotyping,prejudice and scapegoating related?
Q3) The press of time,the attitudes of the people you work with,and other situational factors all influence perceptual _______________.
A) accuracy
B) attitudes
C) reality
D) dissonance
Q4) According to attribution theory,it is the event itself,not the perceived cause of the event,that influences a person's behavior.
A)True
B)False
Q5) What "laws" help determine how information is perceived.
Q6) Describe the Pygmalion effect.
Q7) Can stereotypes and prejudice be helpful?
Page 6
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Chapter 5: Motivation
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Sample Questions
Q1) Is there a psychological contract between the students enrolled in this course and the instructor? What are some of the specifics of this contract? How was the contract determined?
Q2) Companies that engage in layoffs may find that many "survivors" of the layoffs end up voluntarily leaving the company as well.
A)True
B)False
Q3) Motivation is just one of several factors that influence productivity.What other factors were discussed in the text? What is the relationship between these factors and motivation?
Q4) Employees who experienced bullying and incivility at work were more likely to experience all of the following except:
A) Lower life satisfaction
B) Increased desire for informational justice
C) Lower organizational commitment
D) Conflict between work and family
Q5) It is important for any goal to be clear,meaningful,and unique.
A)True
B)False
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Chapter 6: Job Design and Performance
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101 Flashcards
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Sample Questions
Q1) Job enlargement is a necessary precondition for job enrichment.
A)True
B)False
Q2) The trade-offs between the gains in human terms from improved quality of work life and the gains in economic terms from revitalization aren't fully known.
A)True
B)False
Q3) One of the earliest forms of alternative work arrangements was _______________.
A) flex-time
B) telecommuting
C) the compressed work week
D) job sharing
Q4) In a __________ arrangement,employees can determine,within some limits,when they work.
A) flex-time
B) telecommuting
C) compressed work week
D) job sharing
Q5) Management attempts to do two things when designing a job.What are they?
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Chapter 7: Evaluation and Rewards Influence Behavior
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99 Flashcards
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Sample Questions
Q1) Why are team-based reward systems becoming more widely used?
Q2) If high performance is the goal,and it is almost impossible to achieve that goal due to limited resources,then _______________ is not an appropriate way to administer rewards.
A) positive reinforcement
B) modeling and social imitation
C) expectancy theory
D) All of the choices are correct.
Q3) Why is line of sight important?
Q4) Which of the following is not one of the main objectives of reward program?
A) To attract qualified people to join the organization
B) To keep employees coming to work
C) To encourage employees to voluntarily leave the organization
D) To motivate employees to achieve high levels of performance
Q5) Which of the following statements about equitable pay treatment is false?
A) The younger a woman is, the less she makes relative to a man
B) Women with a college degree have seen their earnings grow at a faster rate than have men
C) Rewarding employees differently based solely on gender is illegal
D) Pay gaps between men and women exist in virtually every job category
Page 9
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Chapter 8: Managing Employee Behavior
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100 Flashcards
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Sample Questions
Q1) Three types of organizational sabotage targets exist.They include all of the following except:
A) People
B) Equipment
C) Data
D) The work setting
Q2) How can a manager recognize a behavior as sexual harassment?
Q3) Most employees who commit fraudulent activities are _______________.
A) women
B) first-time offenders
C) repeat offenders
D) new employees
Q4) Within the Vardi and Weitz model,instrumental force represents an individual's personal interests and beliefs.
A)True
B)False
Q5) Eliminating all opportunities for theft across the board increases perceptions of fairness.
A)True
B)False
Page 10
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Chapter 9: Managing Individual Stress
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Sample Questions
Q1) Polls indicate that over 40 percent of Japanese workers aged 30 to 60 believe they will die from the stress of overwork,what the Japanese call "corporate samurai."
A)True
B)False
Q2) Name four negative psychological consequences of stress.
Q3) What is the first step in any attempt to deal with stress?
A) Calming down
B) Identifying the source of the stress
C) Recognizing that stress exists
D) Removing the source of the stress
Q4) Provide an example of problem-focused coping.
Q5) _______________ refers to the extent that a person's knowledge,opinions,and ideas are included in the decision-making process.
A) Control
B) Integration
C) Participation
D) Pervasiveness
Q6) What is role conflict? Provide an example.
Q7) How does hardiness impact stress?
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Chapter 10: Groups and Teams
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Sample Questions
Q1) In many cases,groups form because individuals believe they can derive greater economic benefits from their jobs if they organize.
A)True
B)False
Q2) What is the impact of self-managed teams on the relative importance of leadership?
Q3) A(n)_______________ is specified by the organization chart and is made up of the subordinates who report directly to a given supervisor.
A) task group
B) interest group
C) command group
D) team
Q4) In some organizations,R&D teams have been set up to expedite innovation and creative new product design.Originally coined by a Lockheed engineer during World War II,such groups are referred to as:
A) Stinkworks
B) Skunkworks
C) Stenchworks
D) Scentworks
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Chapter 11: Managing Conflict and Negotiations
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Sample Questions
Q1) When a group is in conflict,it becomes less task-oriented.
A)True
B)False
Q2) Prior to an important decision,your team assigns you the role of critic with the job of uncovering all possible problems with a particular proposal.Your function may be termed as a(n)______.
A) angel
B) change advocate
C) devil's advocate
D) disturbance creator
Q3) What is a positive-sum situation?
A) One party gains more than the other
B) Each party gains something, without a corresponding loss for the other party
C) The losses of both parties result in a net gain for a third party
D) A positive result is possible, but negotiations have stalled
Q4) Think about the last time you had to negotiate something (e.g.,a higher grade,the purchase of a new or used car,etc.).Which negotiation tactic did you use and or the other party? Identify which tactic was introduced and explain how it was introduced.
Q5) What are the four elements that are typically part of all negotiations?
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Chapter 12: Power and Politics
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Sample Questions
Q1) ____________ is defined as a conclusion or analysis derived from data and information.
A) Data leveraging
B) Information application
C) K2
D) Knowledge
Q2) Resources in organizations are typically allocated _______________,along the lines of authority.
A) horizontally
B) diagonally
C) upward
D) downward
Q3) _________ zero centrality.
A) Staff subunits have
B) The least information providing subunits have
C) The most geographically separated subunits have
D) No subunit has
Q4) Legitimate power is also called authority or position power.
A)True
B)False
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Chapter 13: Communicating Effectively
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Sample Questions
Q1) Filtering of information is likely to occur when employees are communicating information to an _______________ superior.
A) impatient
B) aggressive
C) intimidating
D) All of the choices are correct.
Q2) Value judgments are made by the receiver _______________.
A) in communication situations prior to the establishment of trust
B) in communication situations between parties of different backgrounds
C) in most communication situation
D) in every communication situation
Q3) Managers from monochromic cultures tend to do all of the following except:
A) Take time commitments seriously
B) Adhere to plans
C) Handle multiple tasks simultaneously
D) Emphasize promptness
Q4) Messages are more likely to be misunderstood when they are competing with other messages.
A)True
B)False
Page 15
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Chapter 14: Decision Making
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Sample Questions
Q1) Every decision is the outcome of a static process.
A)True
B)False
Q2) In _______________,it is necessary to make value judgments regarding the selection of opportunities and the assignment of priorities.
A) establishing objectives
B) developing alternatives
C) choosing an alternative
D) the evaluation and control phase
Q3) The nominal group technique employs all of the following except:
A) A structured group meeting
B) Verbal brainstorming
C) One person who acts as the recorder
D) Group voting on or ranking of ideas
Q4) Describe the influence of values on the decision-making process.
Q5) Compare individual and group decision making.What are some of the positives and negatives of each approach?
Q6) When does an uncertain situation exist?
Q7) Explain the role of behavioral influences on decision making.
Page 16
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Chapter 15: Leadership
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Sample Questions
Q1) Behavior that is helpful or even essential in some situations can be detrimental in others.
A)True
B)False
Q2) What leadership theory uses the expectancy motivation theory as its foundation?
Q3) Describe two major behavior approaches to leadership.
Q4) Leadership style can measured using the Least-Preferred Coworker Scale (LPC),an instrument developed by Fiedler.What do high and low scores on the LPC suggest?
Q5) Based upon your performance in this class you have been recruited to be VP of organizational development at MajorGlobal Industries! Your CEO is a firm believer in participative leadership and pronounces it should be rolled out to all global subsidiaries "with due haste." Turning to you the CEO asks "Do you see any issues?" How do you respond regarding the potential of participative management working equally well around the world?
Q6) The participative management approaches that are highly recommended by many American researchers can be counterproductive in many cultures.
A)True
B)False
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Chapter 16: Organizational Structure and Design
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Sample Questions
Q1) Define what is meant by the term division of labor.
Q2) Functional departments are made up of jobs with great differences.
A)True
B)False
Q3) Why should management be concerned with the concept of span of control?
Q4) The _______ the specialization of labor,the _________ the complexity.
A) greater; greater
B) greater; less
C) less; greater
D) None of the above; the two constructs are not related.
Q5) Organizations that decentralize (delegate)authority enable managers to:
A) Make significant decisions
B) Gain skills
C) Advance in the company
D) All of the choices are correct
Q6) The greater the use of the _______________ basis,the greater the complexity.
A) geographic
B) customer
C) product
D) All of the choices are correct.
Page 18
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Chapter 17: Managing Organizational Change
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Sample Questions
Q1) If an organization is considering task and technological approaches to organizational change,what types of changes are they likely to make?
Q2) Using the terms of the general model for organizational change,it is during the _______ stage that employees are encouraged to acquire new behaviors and attitudes that support the new direction of the organization.
A) learning
B) practice
C) moving
D) selling
Q3) Identify at least two general environmental forces that can trigger change.Are these forces sufficient to initiate change?
Q4) _______________ breaks a core process into segments to eliminate waste,delays,and slow response time.
A) Streamlining
B) Automating
C) Integrating
D) Transforming
Q5) What happens in Lewin's moving stage?
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