Human Resource Management
Final Test Solutions
Course Introduction
Human Resource Management is a comprehensive course that explores the strategies, processes, and practices involved in effectively managing people within organizations. The course covers core topics such as recruitment and selection, employee development, performance management, compensation and benefits, labor relations, and legal and ethical considerations in the workplace. Students will learn how to align human resource functions with organizational goals, foster a positive work environment, and address contemporary HR challenges like diversity, technology, and globalization. Through case studies and real-world examples, participants will develop practical skills essential for supporting workforce productivity and organizational success.
Recommended Textbook
Effective Leadership International 5th Edition by Christopher F. Achua
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13 Chapters
2079 Verified Questions
2079 Flashcards
Source URL: https://quizplus.com/study-set/270
Page 2
Chapter 1: Who Is a Leader?
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134 Verified Questions
134 Flashcards
Source URL: https://quizplus.com/quiz/131722
Sample Questions
Q1) The leader-follower relationship represents the influence:
A) of the leader on the follower.
B) of the follower on the leader.
C) of the leader on the group.
D) between the leader and the follower.
Answer: D
Q2) Individual and group performance are based on organizational performance.
A)True
B)False
Answer: False
Q3) Mintzberg's ten managerial roles is an example of:
A) group level of analysis.
B) organizational level of analysis.
C) behavioral leadership theory.
D) a leadership paradigm.
Answer: C
Q4) Time management priorities are the responsibility of a monitor.
A)True
B)False
Answer: False
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Chapter 2: Leadership Ethics and Traits
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185 Verified Questions
185 Flashcards
Source URL: https://quizplus.com/quiz/131723
Sample Questions
Q1) The Leader Motive Profile (LMP) includes a:
A) high need for achievement.
B) moderate need for power.
C) low need for achievement.
D) high need for power.
Answer: D
Q2) An employee came to the manager and suggested a different way for the department to process the work. The manager has the employees using the new process to see if it works. This behavior is characteristic of which of the Big Five personality dimensions?
A) surgency
B) agreeableness
C) adjustment
D) conscientiousness
E) openness to experience
Answer: E
Q3) What does intelligence have to do with leadership?
Answer: Intelligence refers to cognitive ability to think critically, to solve problems, and to make decisions. It is the best predictor of job performance, and the manager's job calls for a high degree of intelligence.
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Chapter 3: Leadership Motivation and Behavior
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154 Verified Questions
154 Flashcards
Source URL: https://quizplus.com/quiz/131724
Sample Questions
Q1) Giving Praise. You are the owner of a small retail clothes store. You are in the middle of working on a new display when Chris, a salesperson, comes over to you and suggests how to rearrange the sweaters so that the display is more colorful and appealing to the eye. You decided to give Chris praise for a good idea.
Answer: Step 1. Tell the employee exactly what was done correctly. Chris, your rearrangement of the sweater idea is excellent. Step 2. Tell the employee why the behavior is important. How appealing the display is will have an impact on how many sweaters we sell. Step 3. Stop for a moment of silence. Step 4. Encourage repeat performance. Thanks, and please continue to give me your ideas.
Q2) What are the University of Iowa leadership styles?
Answer: The University of Iowa leadership styles are autocratic and democratic.
Q3) Based on Maslow's Hierarchy of Needs, a major recommendation to leaders is to meet employees' higher level needs first.
A)True
B)False
Answer: False
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Chapter 4: Contingency Theories in Leadership
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/4437
Sample Questions
Q1) Is Theory Z still relevant today?
Q2) Actual managers' complaints that the normative leadership model is too cumbersome with all of its questions:
A) is not supported by research.
B) has some merit, but it is suggested that the model can be learned well enough so that managers can better mentally judge the most appropriate style for the situation without the model.
C) has been reinforced by the academic community.
D) none of the answers are correct
Q3) Using the leadership continuum model (Exhibit 5.5), identify your manager's most commonly used leadership style by number and description. Would you say this is the most appropriate leadership style based on the leader, the followers, and the situation? Explain.
Q4) List which leadership models are prescriptive and descriptive, and explain why they are classified as such.
Q5) Path-goal leadership theory is based on motivation theories of goal setting and expectancy theory.
A)True
B)False
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Chapter 5: Influencing: Politics, Power, Negotiation, and Networking
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168 Verified Questions
168 Flashcards
Source URL: https://quizplus.com/quiz/131725
Sample Questions
Q1) Because, as a manager, you can decide who receives what pay raises, bonuses, and promotions, you are using ____ power.
A) Reward
B) Position
C) Referent
D) a and b
Q2) Politics is the process of gaining and using power.
A)True
B)False
Q3) Negotiation skills can be developed.
A)True
B)False
Q4) Money and power have a similar use in that both are used:
A) to obtain desires.
B) as a medium of exchange.
C) to accomplish objectives.
D) to exert control.
Q5) Networking is a learned skill.
A)True
B)False
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Chapter 6: Coaching, Communication, and Conflict Skills
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190 Verified Questions
190 Flashcards
Source URL: https://quizplus.com/quiz/131762
Sample Questions
Q1) The message-receiving process includes listening, analyzing, and checking understanding.
A)True
B)False
Q2) The 1-5-15 rule states that you should limit each paragraph to a single topic with an average of five sentences that have an average of 15 words.
A)True
B)False
Q3) What is the difference between a mediator and an arbitrator?
Q4) List the steps in the oral message-sending process.
Q5) If Chris has an intense desire and is well trained, she may still lack ____.
A) ability
B) motivation
C) resources
D) goals
Q6) If Chris has resources and is well trained, she may still lack ____.
A) ability
B) motivation
C) resources
D) goals
Page 8
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Chapter 7: Followership and Leader-Member Exchange
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180 Verified Questions
180 Flashcards
Source URL: https://quizplus.com/quiz/131763
Sample Questions
Q1) The out-group includes followers with strong social ties to their leader in a supportive relationship characterized by high mutual trust, respect, loyalty, and influence.
A)True
B)False
Q2) As Jim's leader, you have noticed that he is low on involvement and high on critical thinking, and you have concluded that Jim is a(n) ____ follower.
A) alienated
B) conformist
C) passive
D) pragmatic
Q3) Kelley groups followers into five categories based on two types of behavior, independent critical thinking, and level of involvement.
A)True
B)False
Q4) How do quality leader-member exchange relationships influence follower behavior?
Q5) List five things a leader should delegate.
Q6) Discuss the three follower influencing characteristics.
Q7) What are some of the things that a leader should not delegate?
Page 9
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Chapter 8: Self-Managed Teams and Team Leadership
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188 Verified Questions
188 Flashcards
Source URL: https://quizplus.com/quiz/131764
Sample Questions
Q1) One of the disadvantages of teamwork is that:
A) cohesiveness is created.
B) groupthink is discouraged.
C) situations can occur in which individuals perceive that the team impinges on their autonomy.
D) teams become autonomous.
Q2) Describe the challenges of implementing effective self-managed teams.
Q3) What are the benefits of using cross-functional teams?
Q4) All groups are teams, but not all teams are groups.
A)True
B)False
Q5) Social loafing in a team is likely to occur when each team member's effort is recognized and assessed.
A)True
B)False
Q6) Recall a meeting you attended. Did you receive an agenda prior to the meeting? How well did the leader conduct the meeting? Give ideas on how the meeting could have been improved. Did the group have any problem members? How well did the leader handle them?
Q7) How can virtual teams work well together from far apart?
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Chapter 9: Transformational and Charismatic Leadership
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158 Verified Questions
158 Flashcards
Source URL: https://quizplus.com/quiz/131765
Sample Questions
Q1) Describe four key behaviors characteristic of transformational leaders.
Q2) Between the socialized charismatic leader (SCL) and the personalized charismatic leader (PCL), the PCL uses charisma for the benefit of others.
A)True
B)False
Q3) Why is the theory of charisma described as a double-edge sword?
Q4) Bass and Avilio have proposed that transformational leadership is composed of four behavior dimensions, the 4 "I"s of idealized influence, inspirational motivation, individual consideration, and intellectual stimulation.
A)True
B)False
Q5) Suggested strategies for acquiring charismatic qualities are to develop visionary skills in college courses and to practice being candid and forthright.
A)True
B)False
Q6) Transactional leaders challenge followers to think "outside of the box."
A)True
B)False
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Chapter 10: Leadership of Ethics, Diversity, and Culture
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151 Verified Questions
151 Flashcards
Source URL: https://quizplus.com/quiz/131766
Sample Questions
Q1) Which of the following is (are) true about the relationship between leadership and culture.
A) The fit between an organization's current or desired culture and CEO traits and values are important.
B) The fit between an organization's current or desired culture and CEO traits and values are unimportant.
C) Matching CEO traits and values to the organization's values enhances successful outcomes.
D) A and c
Q2) A strong culture is one that offers a flexible values system that encourages employees' freedom of expression through a variety of behaviors.
A)True
B)False
Q3) The role of leadership in creating an ethical work environment applies primarily to larger corporations.
A)True
B)False
Q4) Describe the characteristics of low- and high-performance cultures.
Q5) How does a code of ethics help enforce ethical behavior in an organization?
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Chapter 11: Change Management and Strategic Leadership
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156 Verified Questions
156 Flashcards
Source URL: https://quizplus.com/quiz/131767
Sample Questions
Q1) Explain the relationship between corporate goals and strategies.
Q2) A foreign company has just bought your company. As the news spreads concerning the buyout, employees are wondering why the decision to sell and what is known about the foreign buyer. You, as CEO, are trying to address these questions with little success. The employees' resistance is because of which of the following?
A) threat to one's self interest
B) uncertainty
C) lack of confidence that change will succeed
D) lack of conviction that change is necessary
E) distrust of leadership
F) threat to personal values
G) fear of being manipulated
Q3) Strategic ____ is the process of providing the direction and inspiration necessary to create and implement a firm's vision, mission, and strategies to achieve organizational objectives.
A) management
B) leadership
C) necessity
D) vision
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Page 13
Chapter 12: The Learning Organization and Crisis Leadership
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130 Verified Questions
130 Flashcards
Source URL: https://quizplus.com/quiz/131768
Sample Questions
Q1) One way to encourage experimentation is to create a sense of urgency in the organization.
A)True
B)False
Q2) One of the short-term benefits of developing an effective crisis communication system with employees is that the organization will have won over the confidence, loyalty, and commitment of the employees, who appreciate being involved and listened to during a crisis.
A)True
B)False
Q3) The primary duties of the crisis leader may include activities such as:
A) coordinating the activities of the crisis management team to ensure that the members work well together.
B) requiring individuals or departments to keep logs of complaints or incidents.
C) monitoring customer and employee complaints and behavior.
D) all of the answers are correct
Q4) Using your college or university as a reference, identify five risk areas that could result in crisis if nothing is done now. Recommend a risk reduction plan or strategy that can help your school avert or deal with a crisis for one of these risk areas.
Page 14
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