Human Resource Management
Final Exam Questions
Course Introduction
Human Resource Management explores the strategies, practices, and roles involved in effectively recruiting, developing, motivating, and retaining employees within an organization. The course covers key topics such as workforce planning, talent acquisition, performance management, compensation and benefits, employee relations, training and development, and legal aspects of employment. Emphasizing both theory and practical application, students learn how human resource management contributes to organizational success by fostering a positive work environment, aligning HR practices with business objectives, and navigating challenges in a diverse and evolving workforce.
Recommended Textbook
Interviewing Principles and Practices 14th Edition by Charles J Stewart
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12 Chapters
784 Verified Questions
784 Flashcards
Source URL: https://quizplus.com/study-set/3181
Page 2
Chapter 1: An Introduction to Interviewing
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45 Verified Questions
45 Flashcards
Source URL: https://quizplus.com/quiz/63002
Sample Questions
Q1) If an interviewee has a personal or organization problem, which of the following types of interviews is appropriate to address the situation?
A)selection interview
B)persuasion interview
C)counseling interview
D)phone interview
Answer: C
Q2) What distinguishes an interview from social conversation?
A)interaction
B)asking and answering questions
C)exchanging information
D)predetermined and serious purpose
Answer: D
Q3) The word process denotes
A)a dramatic interchange.
B)a never-changing interaction.
C)a very high degree of system or structure.
D)an interaction that is not static.
Answer: D
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Page 3
Chapter 2: An Interpersonal Communication Process
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99 Verified Questions
99 Flashcards
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Sample Questions
Q1) It is usually wise to address difficult issues late in the work shift.
A)True
B)False
Answer: False
Q2) People with low self-esteem are so self-critical that they cannot interpret accurately the behavior and communication of others.
A)True
B)False
Answer: True
Q3) Nonverbal behaviors may _________ the verbal messages.
A)complement
B)reinforce
C)substitute for D)all of the above
Answer: D
Q4) Noise can be caused by coming to an interview overwhelmed with a personal problem.
A)True
B)False
Answer: True
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Chapter 3: Questions and Their Uses
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58 Verified Questions
58 Flashcards
Source URL: https://quizplus.com/quiz/62997
Sample Questions
Q1) Closed questions communicate interest and trust in the respondent.
A)True
B)False
Answer: False
Q2) When a sportscaster asks the obvious question, "Are you sorry your team lost?" they have committed what question pitfall?
A)guessing game
B)open to closed switch
C)yes (no) response
D)leading push
Answer: C
Q3) Which of the following people routinely use loaded questions?
A)recruiters
B)police officers
C)journalists
D)all of the above
Answer: D
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Page 5
Chapter 4: Structuring the Interview
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) When referring to the person who sent you to the interviewee, make sure that the interviewer knows, respects, and likes that person.
A)True
B)False
Q2) What question technique can serve as a closing?
A)nudging probe
B)informational probe
C)clearinghouse question
D)mirror probe
Q3) What type of inquiries are acceptable closing techniques?
A)personal
B)professional
C)both b and c
D)none of the above
Q4) Compare and contrast highly scheduled, and highly scheduled standardized, interviews.
Q5) Schedules may be a manuscript.
A)True
B)False
Q6) List five nonverbal closing actions.
Page 6
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Chapter 5: The Informational Interview
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65 Verified Questions
65 Flashcards
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Sample Questions
Q1) Men compared to women tend to talk less.
A)True
B)False
Q2) What is the fundamental purpose of an informational interview?
Q3) Journalist Pat Stith writes that, "some of the best stuff you're going to get will come in the last few minutes, when you're wrapping up the interview "
A)True
B)False
Q4) If you want the interview to be spontaneous, provide the questions to the interviewee prior to and interview broadcast.
A)True
B)False
Q5) What are the guidelines for recording interviews?
Q6) The interviewee needs to also do his/her homework. Which of the following is something your authors recommend to consider?
A)learn about the interviewer
B)check organizational policies
C)decide if someone else should be interviewed
D)all of the above
Page 7
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Chapter 6: The Survey Interview
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87 Verified Questions
87 Flashcards
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Sample
Questions
Q1) What are some factors to consider when deciding whether to use a survey?
Q2) Create a shuffle question strategy for an interview on voter intentions during a political campaign.
Q3) Which of the following is true about face-to-face interview?
A)Respondents are more likely to provide self-generated answers.
B)Interviewers are confined to asking simple questions.
C)Respondents are less inclined to participate in longer interviews.
D)Respondents tend to provide less truthful answers.
Q4) A survey interview guide requires
A)primary questions.
B)probing questions.
C)both a and b.
D)none of the above.
Q5) If your margin of error is within 5 percentage points, you have set your level of confidence at which of the following?
A)98%
B)95%
C)85%
D)100%
Q6) How do interviewers avoid order bias in a survey?
Page 8
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Chapter 7: The Recruiting Interview
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73 Verified Questions
73 Flashcards
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Sample Questions
Q1) What does the Civil Rights Act of 1964 prohibit in recruiting interviews?
Q2) What type of interview technique uses highly structured questions and evaluates applicants on behaviorally defined dimensions?
A)honesty tests
B)behavior-based selection
C)chain strategy
D)quintamensional design
Q3) What are two transition questions interviewers should ask prior to giving information?
Q4) Recruiters should use a
A)nonscheduled or moderately scheduled interview.
B)moderately scheduled or highly scheduled interview.
C)highly scheduled or highly scheduled standardized interview.
D)moderately scheduled or highly scheduled standardized interview.
Q5) Applicants today are more interested in strong reputations than in brand name.
A)True
B)False
Q6) Asking questions about a person's spouse during an interview is unlawful.
A)True
B)False
Page 9
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Chapter 8: The Employment Interview
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78 Verified Questions
78 Flashcards
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Sample Questions
Q1) Passive verbs should be used in your resume.
A)True
B)False
Q2) The interview is over before the interviewer walks you to the elevator or out to the door.
A)True
B)False
Q3) Unlawful questions are often asked during lunch or dinner.
A)True
B)False
Q4) In percentage agencies, the employer pays a fee to find them applicants.
A)True
B)False
Q5) List five common questions to expect to be asked during employment interviews.
Q6) Most organizations reject candidates that have less than 50% of the required skills.
A)True
B)False
Q7) List five questions that are effective for an applicant to ask.
Page 10
Q8) Compose four unlawful questions and how you would respond to each of them.
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Chapter 9: The Performance Interview
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9 Verified Questions
9 Flashcards
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Sample Questions
Q1) How should interviewers open performance interviews?
Q2) How can an interviewer develop a supportive climate for a performance interview?
Q3) What are the fundamental principles of a universal performance model?
Q4) How can interviewers keep themselves under control during disciplinary interviews?
Q5) How should an employee prepare for a performance interview?
Q6) If as an interviewee you are confronted with a serious problem during a performance interview, what would you do?
Q7) Explain why the "central tendency" of an interviewer can ruin a performance review.
Q8) Explain the differences between an "appraisal perspective" and a "developmental perspective" for performance reviews.
Q9) Explain "catalytic coaching" as part of the performance review process.
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11
Chapter 10: The Persuasive Interview
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) Surveys have indicated that we perceive people like car salespersons as least trustworthy. This relates to which concept that affects all forms of interviewing?
A)defenses
B)clients
C)credentials
D)credibility
Q2) When we use jargon, we substitute peculiar words for common words.
A)True
B)False
Q3) Discuss four of the closing techniques appropriate for the contract/agreement stage of the persuasive interview.
Q4) The majority of persuasive interactions fail
A)in the last few seconds.
B)during the attention step in the opening.
C)during the closing.
D)due to poor first impressions.
Q5) Thin entering wedge is also known as slippery slope.
A)True
B)False
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Chapter 11: The Counseling Interview
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39 Verified Questions
39 Flashcards
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Sample Questions
Q1) Which of the following is a factor to consider in the setting of the counseling interview?
A)tone
B)location
C)climate
D)all of the above
Q2) What behaviors enable interviewers to communicate willingness to listen to interviewees?
Q3) It is not acceptable to combine approaches during a counseling interview.
A)True
B)False
Q4) Under what circumstances would a counselor choose to use a directive approach?
Q5) What types of information does the client-centered approach to counseling gather?
Q6) A common mistake in a counseling interview is asking too few questions.
A)True
B)False
Q7) What are the ingredients of an effective closing for counseling interviews?
Q8) Provide examples of highly nondirective, nondirective, directive, and highly directive interviewer responses.
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Chapter 12: The Health Care Intervie
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47 Verified Questions
47 Flashcards
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Sample Questions
Q1) Studies reveal that
A)men spend more time with health care providers and are more active communicators.
B)older patients are more likely to challenge the authority of physicians.
C)patients from Asia are more assertive.
D)women's concerns are taken less seriously by health care providers.
Q2) In what ways can a physician maintain too much control during a health care interview?
Q3) Empathy increases patient satisfaction and reduces time and expense.
A)True
B)False
Q4) How can differences in the cultures of the interview parties affect the health care interview?
Q5) Humor is inappropriate when a patient's health, perhaps even life, is at stake. A)True B)False
Q6) Discuss tactics health care interviewers may employ to encourage patients to talk.
Q7) When should a health care provider use an inverted funnel question sequence with caution?
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