Human Resource Management
Final Exam
Course Introduction
Human Resource Management is a comprehensive study of the strategies, policies, and practices essential for effectively managing people within organizations. The course covers key topics such as recruitment and selection, employee development, performance management, compensation and benefits, labor relations, and legal aspects of employment. Emphasizing both theory and practical application, students will develop the skills necessary to foster a productive workforce, align HR functions with organizational goals, and navigate challenges in an evolving, diverse workplace. This course is vital for anyone aspiring to play a strategic role in organizational success through effective people management.
Recommended Textbook
Organizational Communication 1st Edition by
Dennis K. Mumby
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14 Chapters
560 Verified Questions
560 Flashcards
Source URL: https://quizplus.com/study-set/1835
Page 2
Chapter 1: Introducing Organizational Communication
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40 Verified Questions
40 Flashcards
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Sample Questions
Q1) Scientific management,bureaucracy,and human relations theory were all built on the principles of interpretivism.
A)True
B)False
Answer: False
Q2) Many functionalists argue that the symbolic world is the only world we can possibly know because the world around is always mediated by language,symbols,and communicative practices.
A)True
B)False
Answer: False
Q3) Goal orientation,as an essential feature of an organization,is complex because organizations often have multiple and competing goals.
A)True
B)False
Answer: True
Q4) _________________ is both a historical epoch and a way of thinking in which science,rationality,and progress are the dominant themes.
Answer: modernism
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Chapter 2: The Critical Approach
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Sample Questions
Q1) According to the critical perspective,organizations are:
A)Entities constructed by powerful capitalists in order to increase wealth
B)Political sites in which competing interests are equally represented
C)Institutions that are key in the development of our identities
D)Sites in which ethics are generally irrelevant
Answer: C
Q2) According to Marx,capitalism would naturally evolve into socialism.
A)True
B)False
Answer: True
Q3) The spread of corporate ideologies and discourses to every aspect of our lives,including who we are as human beings has been labeled
Answer: corporate colonization
Q4) In organizational decision making,the choice of one set of ethics over another is most often based on its ethical superiority.
A)True
B)False
Answer: False
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Chapter 3: Scientific Management, bureaucracy, and the
Emergence of the Modern Organization
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Sample Questions
Q1) The shift from task-time to clock-time was an important feature in the emergence of industrial capitalism because through this shift,time became a form of currency.
A)True
B)False
Answer: True
Q2) Which of the following is a basic principle of scientific management?
A)The work task is designed according to "rules of thumb"
B)Workers choose their own work and train themselves
C)Managers provide a supportive supervisory environment that provides workers with a sense of achievement
D)Workers are responsible for both the planning labor of work
Answer: C
Q3) No Child Left Behind (in which each student must meet government mandated standards)is an example of the education process as:
A)Departmentalized
B)Humanized
C)Corporatized
D)Rationalized
Answer: D
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Chapter 4: The Human Relations School
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Sample Questions
Q1) According to Douglas McGregor,the responsibility for ineffective organizational performance lies with the workers who do not place the organization's needs above their own.
A)True
B)False
Q2) As a pragmatist,Mary Parker Follett was most interested in which component of communication?
A)Environment in which communication takes place
B)Process of relating
C)Receiver
D)Sender
Q3) The group of early 20th century social thinkers who believed that organizations could be a force for good and positive change if they were made more democratic was called the _____________________.
Q4) The mantra for the human relations movement was:
A)"A fair day's wage for a fair day's work"
B)"Empowered employees are eager employees"
C)"A happy worker is a productive worker"
D)"One best way"
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Chapter 5: Organizations As Communication Systems
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Sample Questions
Q1) Retrospective sense-making is a helpful tool because it reminds us that:
A)Organizations act and then think.
B)Organizations are less rational than we imagine.
C)Organizing is relatively messy.
D)All of the above.
Q2) According to systems theory,corporations,families,non-profits,gangs,and sororities,prisons,schools,and knitting circles all have a lot in common.
A)True
B)False
Q3) Systems theory is another attempt to control,predict,and conquer nature.
A)True
B)False
Q4) Luhmann's systems only exist insofar as they ______________;when they cannot produce new communication,they cease to exist.
Q5) Reducing work in organizations into their smallest known components is a key feature - and goal - of systems theory.
A)True
B)False
Q6) Groupthink is a negative effect of ___________________.
Page 7
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Chapter 6: Communication,culture and Organizing
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Sample Questions
Q1) Geertz's "webs of significance" best relates to:
A)Bureaucratic structures that keep organizational culture running correctly.
B)Ways in which people "spin" their cultures as they go about their daily lives.
C)Culture as a creative act (of people)and a constraining act (on people).
D)B & C
Q2) The pragmatist approach to organizational culture has a strong descriptive orientation.
A)True
B)False
Q3) For a researcher taking a purist approach to organizational culture,it becomes very important to maintain distance and separation from those who she researches.
A)True
B)False
Q4) ______________________ research is the term that organizational scholars use to describe the kinds of research they engage when studying culture.
Q5) Studying culture is an experimental science.
A)True
B)False
Q6) _____________________ metaphors provide powerful frames for organizational life.
Page 8
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Chapter 7: Power and Resistance at Work
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Sample Questions
Q1) Lori works in a busy advertising firm that places a high value on "going the extra mile." Like her coworkers,Lori chooses to take work home with her and do whatever is needed to get the job done.Which model of power best describes this situation?
A)One-dimensional model (Dahl)
B)Two-dimensional model (Bachrach and Baratz)
C)Three-dimensional model (Lukes)
D)None of the above
Q2) Looking at cultural differences (for example cultural differences between the U.S.and the U.K)can help us see more clearly what phenomena are not naturally occurring,but rather socially constructed.
A)True
B)False
Q3) In the community power debate,the ___________ argued that power was equitably distributed throughout society.
Q4) ___________ is not a thing that someone can possess,but rather is exercised through a dynamic process in which relations of interdependence exist between actors in organizational settings.
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Chapter 8: The Postmodern Workplace: Teams,
and No-Collar Work
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Sample Questions
Q1) Peter runs a non-profit educational organization with a small budget and very few full-time staff members.During the bulk of their programming in the summer,their staff swells to 35 or 40 part-time,temporary teachers.During the hiring process,Peter and the full-time staff carefully review the teachers' experience (from interviews and resumes)and use that information to put teachers into teams where they each bring something unique to the table.In these teams,teachers are in charge of planning all of their own activities,units,field trips,and lessons.They have to make proposals to the full-time staff for big trips,but otherwise,this frees up the full-time staff to trouble-shoot and deal with student issues.From a management perspective,which of the following benefits of work-teams is Peter maximizing?
A)Empowerment of workers by enabling them to play a more direct in organizational decision making.
B)Development of workforce that is multiskilled rather than deskilled.
C)Development of holistic team synergies that result in innovative decision making.
D)Functional autonomy,with little need for direct supervision.
Q2) In post-Fordist organizations,realms of employees' lives formerly deemed "______________," such as emotions,can come under corporate control.
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Page 10
Chapter 9: Communicating Gender at Work
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Sample Questions
Q1) Which of the following best explains the bigger reasons why a woman (in the United States)might choose not to participate in her company's parental-leave program?
A)She probably cares more about her job than her baby.
B)If she has a male partner,his company likely offers a better-paid paternity leave.
C)Her colleagues and superiors will likely consider her less serious about her career if she chooses to take the leave.
D)The cultures of most organizations are very supportive and familial,so she likely can integrate her baby into organizational life without taking a leave.
Q2) Social,economic,and labor upheaval around the end of the 19th century caused a broad-scale middle-class redefinition of what it meant to "be a man."
A)True
B)False
Q3) ___________________ feminism is "woman centered."
Q4) Feminist approaches to the study of organizations have encouraged scholars to examine the ways in which gender is a _____________________ feature of the organizing process.
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Page 11
Chapter 10: Communicating Difference at Work
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Sample Questions
Q1) Whose standpoint does Jablin's stages of socialization most frequently represent?
A)Women of color
B)White men
C)White women
D)Men of color
Q2) Which of the following is a communicative element of "passing?"
A)Hyper-attentive listening
B)Redirecting conversations away from "dangerous" topics
C)Relying on others' words to make sense of oneself
D)All of the above
Q3) Managing diversity most often refers to:
A)The process of making sure organizational diversity does not distract from work.
B)Effectively implementing affirmative action.
C)Building workplaces that reflect the demography of the population.
D)Studying the links between power,management,and race.
Q4) From the 1950s to the 1980s,corporations and organizations were relatively _________________________ about sexual expression.
Q5) Organizations try to exploit human sexuality to increase _____________.
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Chapter 11: Leadership Communication in the New Workplace
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Q1) A _____________________ perspective on leadership is less interested in heroic leaders than the way in which leadership is distributed throughout the organization.
Q2) An "alienated follower" tend to adapt themselves to the prevailing conditions of the organization,without claiming any real opinions or stakes in how things unfold. A)True B)False
Q3) The _______________________________________ is a phrase used to describe the additional forms of discrimination women may face once they've broken through the glass ceiling,because women are often set up to fail.
Q4) People who score low on Fiedler's "Least Preferred Coworker" scale can actually highly ________________________ leaders.
Q5) The ______________________ leadership approach utilizes a psychological understanding of leadership.
Q6) Women are _________________ likely than men to be appointed as CEOS when things are running smoothly in companies.
Q7) More of us are _______________ than leaders.
Page 13
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Chapter 12: Branding and Consumption
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Q1) When consumers purchase a particular brand they are engaging in an act of identity construction.
A)True
B)False
Q2) The goal of branding is to get us to respond in emotional rather than rational ways to products.
A)True B)False
Q3) The use of field research by marketers to investigate how consumers interact with brands in the course of their everyday lives is called
Q4) It is important to understand branding primarily in order to:
A)Identify the unique selling proposition of a product.
B)Identify best practices for promoting ourselves as we engage in the discourse of enterprise.
C)Become immune to the siren call of advertising messages.
D)Be more reflective about our relationship to a world of images,symbols,and meanings mediated by corporate interests.
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Page 14
Chapter 13: Organizational Communication, globalization, and Democracy
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Sample Questions
Q1) Which of the following is not a dimension of measurement in Mason's theory of workplace democracy:
A)Intensity
B)Agency
C)Extensity
D)Quality
Q2) Which of the following is a product of globalization?
A)Increasing consciousness of the world as a whole
B)Increasing interdependence between nation-states
C)Increase in fundamentalism
D)All of the above
Q3) Cities such as New York,London,Paris,Tokyo,Amsterdam,Hong Kong,Zurich,and Sao Paulo have become the primary players in the global economy,eclipsing nation-states as the new dominant financial centers that coordinate the flow of money and knowledge.
A)True
B)False
Q4) George Ritzer has labeled the intersection of local cultures and the globalization processes,which results in "something" as ____________________.
Page 15
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Chapter 14: Communication, meaningful Work, and Personal Identity
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Q1) The short-term thinking and constant change that pervade modern capitalism bring about what Richard Sennett (1998)calls a ________________________________ of character.
Q2) Light modernity favors those who move,and who can move quickly.
A)True
B)False
Q3) Since Scientific Management's heyday,corporations have shifted from behavioral forms of control to control processes that focus much more on workers'
A)Bodies
B)Communities
C)Movement
D)Souls
Q4) Writing about the "creative class," Richard Florida argues that the age of the organization is over.What does he name as the new organizing factor shaping people's lives?
A)Technology
B)Talent
C)Proximity
D)Place
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