Human Resource Management
Final Exam Questions
Course Introduction
Human Resource Management is a comprehensive course that explores the fundamental principles and practices involved in effectively managing people within organizations. The course covers key topics including recruitment and selection, employee training and development, performance appraisal, compensation and benefits, labor relations, and legal and ethical issues in HRM. Students will learn how strategic human resource management contributes to organizational success, gain practical skills in addressing workforce challenges, and examine contemporary trends such as diversity, technology in HR, and global workforce management. Through case studies and real-world examples, the course prepares students to make informed HR decisions in dynamic business environments.
Recommended Textbook
Essentials of Managing Human Resources 5th Canadian Edition by Eileen Stewart
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1857 Verified Questions
1857 Flashcards
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Page 2
Chapter 1: The Challenges of Hrm
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173 Verified Questions
173 Flashcards
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Sample Questions
Q1) What does HRM refer to?
A)techniques and processes for organizing people and work activities
B)management techniques for controlling people at work
C)an integrated set of processes focusing on effective employee deployment and development
D)all management activities
Answer: C
Q2) Due to increases in education,the gap between the educated and non-educated is decreasing.
A)True
B)False
Answer: False
Q3) Which is the best example of HRM responding to the challenge of technology?
A)identifying technically skilled workers
B)containing costs
C)redesigning jobs and the ways in which people work
D)developing privacy and code of conduct policies
Answer: C
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3
Chapter 2: The Legal Framework of Hrm
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Sample Questions
Q1) What is an example of the impact of legislation on managers and HRMs?
A)the need to establish certain maximum employment conditions
B)the need to stay informed of laws and their interpretations
C)the need to provide pay equity
D)the mandatory requirement to improve management practices
Answer: B
Q2) What is an example of an effective non-discriminatory practice?
A)internal job postings
B)outreach recruiting that reaches minority communities
C)promoting employees based on seniority
D)word-of-mouth recruitment
Answer: B
Q3) What are the two legislations that define workplace harassment?
A)human rights and privacy
B)employment equity,and health and safety
C)human rights,and health and safety
D)pay equity and employment equity
Answer: C
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Chapter 3: Defining and Designing the Work
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Sample Questions
Q1) Please refer to Scenario 3.1.What is the best method for collecting the initial job information on the childcare leader roles at H2O?
A)prior written job descriptions
B)NOC and career profiles
C)interview job incumbents
D)develop a job analysis questionnaire
Answer: B
Q2) What is the section of a job description known as that describes the knowledge and skills required to perform the job?
A)job title
B)job summary
C)job specifications
D)job duties and responsibilities
Answer: C
Q3) Selection is one of the major HR activities which does not use the output of job analysis.
A)True
B)False
Answer: False
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Page 5
Chapter 4: Human Resource Planning, recruitment, and Selection
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Sample Questions
Q1) In what type of organizations does HR planning happen more systematically?
A)small organizations
B)entrepreneurial organizations
C)organizations with rapidly changing environments
D)large organizations
Q2) What does recruiting from within enable the organization to do?
A)locate and encourage all potential job applicants
B)simplify the application of its HR practices and policies
C)capitalize on the investment it has made in recruiting,training,and development
D)broaden the pool of qualified applicants
Q3) Agencies that provide temporary employees are one of the fastest-growing recruitment sources.
A)True
B)False
Q4) HR planning is the process of setting major operational objectives for an organization and developing comprehensive plans to achieve those objectives.
A)True
B)False
Page 6
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Chapter 5: Orientation, training, and Development
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Sample Questions
Q1) Please refer to Scenario 5.3.After discussions with the social media interns,Kyleen discovers that the interns did not remember a significant amount of the information covered in the orientation training.What would be the best step Kyleen could take to improve the interns' orientation?
A)provide a backup DVD on the two hour orientation workshop
B)focus the orientation on specific job skill training
C)ensure that the orientation is an ongoing process
D)ensure the orientation includes all the policies and procedures
Q2) The manager of Southside Dairy Queen received an excessive number of customer complaints about the slow service of a few of their Drive Thru Counter Crew.How might the manager gather a more complete picture of the potential training needs?
A)conduct organization,task,and job analyses
B)conduct a needs analysis by meeting with all of the counter crew employees
C)design and evaluate a customer service training program
D)establish customer service training objectives
Q3) Positive reactions to the training experience are no guarantee that the training has been successful.
A)True
B)False
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Page 7
Chapter 6: Managing Performance
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Sample Questions
Q1) One major advantage of a behaviourally anchored rating scale is that it is possible to use a scale developed for one job to appraise individuals in another,unrelated job.
A)True
B)False
Q2) Self-appraisal or review works well when supervisors and subordinates jointly establish future performance goals or employee development plans.
A)True
B)False
Q3) The diagnosis of poor employee performance should focus on which three interactive elements?
A)skill,internal motivation,external conditions
B)skill,internal motivation,attitude
C)skill,external conditions,effort
D)skill,internal motivation,effort
Q4) Most performance management systems include an annual formal review of the employee's overall performance.
A)True
B)False
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Chapter 7: Recognizing and Rewarding Employees
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Sample Questions
Q1) Retirement benefits,disability benefits,and survivor's benefits are the three major benefits that the contributions to the Canada and Quebec pension plans provide.
A)True
B)False
Q2) Wellness programs,employee assistance programs,educational assistance plans,and child and eldercare are some of the new types of services that organizations may offer to their employees.
A)True
B)False
Q3) Briefly describe the major government-sponsored employee benefits in Canada.
Q4) Broad banding refers to collapsing many traditional salary grades into a few wide salary bands.
A)True
B)False
Q5) How are wellness programs intended to benefit employees?
A)they help employees to manage their stress levels
B)they provide diagnosis,limited counselling and referral services
C)they provide subsidies for professional development
D)they compensate employees during periods of illness
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Chapter 8: A Part 1creating a Safe and Healthy Work Environment
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Sample Questions
Q1) Please refer to Scenario 8.3.On two recent occasions,an emergency room clerk showed up for her late night 12 hour shift under the influence of alcohol and was sent home even though a staff replacement could not be found and patients were already waiting for over three hours.What legislation would guide your immediate decision on how to handle the emergency room clerk who came to work under the influence of alcohol?
A)Human Rights
B)Privacy
C)Employment Standards
D)Health and Safety
Q2) What is one of the minimum legal elements of an organization's health and safety program?
A)statement of aims and responsibilities
B)lists of all physical hazards
C)ensure that there are NO unsafe acts or conditions
D)control all hazards
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Page 10
Chapter 8: B Part 2creating a Safe and Healthy Work Environment
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Sample Questions
Q1) Employers are required by law to keep certain records and to compile and post an annual summary of work-related injuries and illnesses.
A)True
B)False
Q2) The demand on the physical or emotional self that requires you to cope with that demand is called stress.
A)True
B)False
Q3) The most prevalent problems among employees are personal crises involving marriage,family,financial,and legal matters.
A)True
B)False
Q4) Safety training programs include first aid,accident prevention,and hazardous materials.
A)True
B)False
Q5) In most firms today,there is a full-time health and safety officer.
A)True
B)False
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Chapter 9: Management Rights, employee Rights, and Discipline
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Sample Questions
Q1) In the text,which employee protection rights include legal considerations?
A)statutory rights and basic human rights
B)freedom of expression and religious freedom
C)contractual rights,statutory rights,and due process
D)right to make reasonable mistakes
Q2) Which a employee search actions and surveillance are allowable?
A)random searches of employee vehicles while parked on workplace property
B)monitoring of private telephone conversations on personal cell phones while in the workplace
C)requiring employees to undergo a medical exam if a supervisor removes an employee from the worksite due to suspected impairment
D)random searches of employer-owned toolboxes and desks
Q3) What is the least important consideration for disciplinary investigations?
A)Is the employee showing any signs of remorse?
B)Is the offence related to the workplace?
C)Has the rule been uniformly and consistently enforced?
D)What rules or provisions have been violated?
Q4) Organizations are required by law to comply with ethical guidelines.
A)True
B)False
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Chapter 10: Labour Relations and Collective Bargaining
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Sample Questions
Q1) Explain two ways unions have an impact on managers.
Q2) Closed shop is a provision of the collective agreement that requires employers to hire only union members.
A)True
B)False
Q3) The right of management to select production equipment and procedures is an example of defined right.
A)True
B)False
Q4) Because governments must continue to operate,and since there are generally no alternatives for their services,public unions are very reluctant to press for financial benefits that must be paid for by the public.
A)True
B)False
Q5) What is subcontracting and transferring work to other locations called?
A)production continuation
B)outsourcing
C)work transfer
D)production shifting
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Chapter 11: International Human Resources Management
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Sample Questions
Q1) Which term refers to the representation of labour on the board of directors of a company?
A)union/management relations
B)codetermination
C)co-management
D)participative unionism
Q2) Please refer to Scenario 11.1.When Doug arrives,he finds that the ABC managers who were of Italian origin used a set of factors as a basis for hiring that are different than Canadian-born managers do.What factors did he observe them using?
A)family ties;merit;social status
B)social status;common origin;family ties
C)merit;family ties;social status
D)common origin;family ties;merit
Q3) Which four factors did a recent study suggest should be the focus for organizations in attracting and retaining talent in new countries?
A)costs;ability;brand;strategy
B)purpose;opportunity;brand;culture
C)opportunity;purpose;capability;culture
D)purpose;strategy;brand;opportunity
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Page 14