Human Resource Management Exam Preparation Guide
Course Introduction
Human Resource Management is a critical business discipline focused on recruiting, developing, and retaining the talent necessary for organizational success. This course explores core HR functions such as job analysis, workforce planning, recruitment and selection, training and development, performance management, compensation and benefits, employee relations, and compliance with labor laws. Emphasizing both strategic and operational perspectives, students will learn how effective human resource practices contribute to organizational objectives, foster positive workplace culture, and respond to current trends including diversity, globalization, and technological change.
Recommended Textbook Human Relations for Career and Personal Success 4th Canadian Edition by Andrew
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J. DuBrin
Chapter 1: Human Relations and Yourself
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Q1) What the person may actually be is reflected in the:
A) private self.
B) psychological self.
C) public self.
D) confident self.
Answer: A
Q2) The field of human relations if based mostly on the judgments of public figures who have met with substantial success in influencing others.
A)True
B)False
Answer: False
Q3) Workers with high self-esteem are typically average performers because they divide their interests between work and personal life.
A)True
B)False
Answer: False
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Chapter 2: Self-Motivation and Goal Setting
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Q1) Setting goals is one of the most effective ways to increase motivation.
A)True
B)False
Answer: True
Q2) An appropriate (or key) objective in a work setting specifies:
A) the steps necessary to accomplish a goal.
B) satisfaction levels for employees.
C) outcomes of what the department was created to produce.
D) process goals such as "teamwork" and "improve morale."
Answer: C
Q3) Effective goals state what you will be doing when you achieve your goal.
A)True
B)False
Answer: True
Q4) A problem with goals is that they often interfere with relaxation. A)True
B)False
Answer: True
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Chapter 3: Problem Solving and Creativity
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Q1) The forced-association technique includes selecting a word at random from a textbook or dictionary as a starting point for making associations.
A)True
B)False
Answer: True
Q2) The lawyer role in the technique "Play the roles of explorer, artist, judge, and lawyer" involves:
A) collecting as much evidence as you can before offering a suggestion.
B) judging whether an idea has merit.
C) getting your creative idea implemented.
D) searching through documents for a good idea.
Answer: C
Q3) The practical jokes and other forms of playfulness engaged in by creative people are related to:
A) analysis paralysis.
B) a need to conform.
C) traditional thinking.
D) mental flexibility.
Answer: D
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Page 5
Chapter 4: Achieving Wellness and Managing Stress
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Q1) A major reason that low self-esteem causes stress is that it leads to:
A) bad moods, which lead to stress.
B) work overload.
C) overcompensation for feelings of inadequacy.
D) a sick sense of humour.
Q2) A significant job stressor is the combination of a heavy workload and:
A) low control over key features of the job.
B) high control over key features of the job.
C) a large number of external motivators.
D) a large number of internal motivators.
Q3) Burnout is likely to come about in response to:
A) long-term job stressors.
B) short-term, intensive stress.
C) facing several everyday annoyances at once.
D) facing challenges every day.
Q4) The relaxation response is designed to counteract:
A) a slow respiration rate.
B) visualization.
C) the fight-or-flight response.
D) rehearsing a stressful situation.
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Chapter 5: Dealing With Life Changes and Personal Problems
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Q1) Life satisfaction tends to ________ throughout adulthood, partially because many of the major challenges in life are met as one reaches one's 50s and 60s.
A) change
B) decrease
C) stay the same
D) increase
Q2) The leading cause of employee discipline is:
A) absenteeism and tardiness.
B) drug abuse.
C) alcohol abuse.
D) sexual harassment.
Q3) The flurry of activity characteristic of people with an attention deficit disorder is often wasted effort.
A)True
B)False
Q4) The smallest decline in job satisfaction took place among workers 65 and older.
A)True
B)False
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Chapter 6: Finding Happiness and Enhancing Your Personal Life
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Q1) Romantic love plays the biggest role in:
A) sustaining a relationship.
B) launching a relationship.
C) attracting a wealthy partner.
D) finding a compatible mate.
Q2) Self-esteem contributes to happiness because:
A) self-confident people have the most fun.
B) people have to love you before you can love them.
C) you need to be boastful to be happy.
D) self-love must precede love for others.
Q3) An important contributor to happiness is to:
A) live with what you cannot change.
B) change yourself to meet society's aesthetic standards.
C) establish goals for changing conditions that are difficult to change.
D) avoid vigorous physical exercise.
Q4) Problem-solving skills are too rigid to be applied to improving personal life.
A)True
B)False
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Chapter 7: Communicating With People
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Q1) Empathy involves understanding another person's point of view.
A)True
B)False
Q2) When you neatly organize your work area to appear efficient, you are using the form of nonverbal communication called:
A) personal space.
B) public distance.
C) environment or setting.
D) work signals.
Q3) Which one of the following communication barriers best explains why it is difficult to communicate with an angry person?
A) distortion of information.
B) emotions and attitudes.
C) false assumptions about the receiver.
D) limited understanding of people.
Q4) The way something is said fits into the category of nonverbal communication of:
A) tone of voice.
B) gestures.
C) posture.
D) verbal cues.
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Chapter 8: Developing Intercultural Competence
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Q1) One of the strategies and tactics to help overcome cross-cultural communication barriers is to be diverted by style, accent, grammar, or personal appearance.
A)True
B)False
Q2) Men and women interrupt others for different reasons.
A)True
B)False
Q3) Another complexity about understanding cultural differences is that many people have multicultural identities because they identify with both their primary culture and another culture or cultures.
A)True
B)False
Q4) Group norms are written out for all members.
A)True
B)False
Q5) Stating that you feel all children should have toys at Christmas would demonstrate ethnocentrism.
A)True
B)False
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Chapter 9: Handling Conflict and Being Assertive
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Q1) In a conflict, never appeal to a third party as you may appear weak and incapable of managing the conflict.
A)True
B)False
Q2) A _____________is a small, semiconscious message we send with a powerful impact on the receiver.
A) microinequity
B) macroimnquity
C) mezzoinequity
D) exoinequity
Q3) Conflict occurs whenever:
A) you secretly dislike another person.
B) two sets of demands are incompatible.
C) you deal with co-workers.
D) your job is demanding.
Q4) The best mediator is one who understands your position and will work hard to see that you get what you want in spite of what the other party has to say.
A)True
B)False
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Chapter 10: Getting Along With Your Manager or Team Leader
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Q1) A micromanager is a manager who:
A) carefully monitors the work of group members.
B) has responsibility for small computers in the office.
C) enjoys punishing group members for small mistakes.
D) gives group members too much freedom.
Q2) A surgical nurse brings her complaint directly to the top administrator of the hospital. She is, therefore, violating the tactic called:
A) learn from your boss's mistakes.
B) stay in touch.
C) recognize that your boss has problems too.
D) avoid running around your boss.
Q3) Dislike of the task is thought to demonstrate a strong work ethic because it shows that you are suffering.
A)True
B)False
Q4) When faced with competing demands from two managers, it is best to ignore the demands of the manager with the smaller job.
A)True
B)False
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Chapter 11: Getting Along With Co-Workers and Customers
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Q1) A major reason that being civil is a noticeable characteristic in the workplace is that:
A) crude, rude, and obnoxious behaviour has become a major problem.
B) having civil workers is usually a top-management goal.
C) it usually reflects high intelligence on your part.
D) aside from sales representatives, few workers engage in civil behaviour.
Q2) The tactic "use appropriate compliments" is based on the concept of positive reinforcement.
A)True
B)False
Q3) How much effort you invest in satisfying customers should be related to the company's customer satisfaction goals.
A)True
B)False
Q4) Being civil is a tactic to make others dependent on you so you can get them to act on your behalf when you need a favour.
A)True
B)False
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Chapter 12: Developing Self-Confidence and Leadership Skills
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Q1) Ethics deals essentially with doing things which are morally right.
A)True
B)False
Q2) A team leader functions primarily as a(n):
A) implementer of orders from above.
B) enforcer of organizational rules.
C) facilitator and guide.
D) cheerleader and motivator.
Q3) Expanding your knowledge base in your field will usually improve your self-confidence.
A)True
B)False
Q4) Effective leaders erect frustrating barriers for group members in order to keep them properly motivated.
A)True
B)False
Q5) Almost any program of career training or education can be considered a program of leadership development.
A)True
B)False
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Chapter 13: Choosing a Career and Developing a Portfolio Career
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Q1) Investigating, researching, and systematizing are included in __________ skills.
A) office
B) sales
C) scientific
D) management
Q2) People who are high scorers on the realistic theme on the Strong Interest Inventory tend to be physically strong and frequently aggressive in outlook.
A)True
B)False
Q3) A major reason why employees consider a new career is that they crave:
A) more money.
B)greater security.
C) greater independence.
D) more time off.
Q4) Your preferred lifestyle can serve as a useful guide to choosing a good career for yourself.
A)True
B)False
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Chapter 14: Conducting a Job Search
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Q1) A key part of the unsolicited letter campaign method is that it:
A) gives you the element of surprise.
B) is the most efficient job-finding method.
C) makes writing a cover letter important.
D) helps get you into the insider system.
Q2) Aptitude tests measure a person's current job knowledge and skills.
A)True
B)False
Q3) Which of the following is the qualification least likely to be sought by prospective employers?
A) communication and other interpersonal skills.
B) judgment and common sense.
C) computer skills.
D) experience on an athletic team.
Q4) One of the major benefits of networking is that it helps place you in the internal job market.
A)True
B)False
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Chapter 15: Developing Good Work Habits
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Q1) A non-productive attitude to maintain is that overwork can be counterproductive and lead to negative stress and burnout.
A)True
B)False
Q2) A major reason that good work habits improve personal life is that they help prevent a person from being preoccupied with unfinished tasks.
A)True
B)False
Q3) You are better off getting your work day off to a slow start because this gives you a relaxed, fresh approach.
A)True
B)False
Q4) A recommended approach to taking care of items in the in-basket is to handle each request or piece of correspondence in the order in which it was received.
A)True
B)False
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Chapter 16: Getting Ahead in Your Career
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Q1) A horizontal career path requires that the individual stay with one firm for at least ten years.
A)True
B)False
Q2) Which one of the following is the least characteristic of the new model of career advancement?
A) more emphasis on temporary leadership assignments.
B) more emphasis on horizontal growth.
C) continuous learning.
D) being promoted because of learning ability.
Q3) If your first impression is unfavourable, you will often be invited back by an internal or external customer.
A)True
B)False
Q4) To effectively implement networking, it is recommended that you keep a list of at least 25 people whom you contact at least once a month.
A)True
B)False
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