Human Resource Management Exam Practice Tests
Course Introduction
Human Resource Management explores the strategies, policies, and practices organizations use to attract, develop, motivate, and retain a productive workforce. The course examines key functions such as recruitment and selection, training and development, performance management, compensation and benefits, and employee relations. It emphasizes the importance of aligning human resource practices with organizational goals, considers the impact of legal and ethical issues, and provides insights into managing diversity and fostering an inclusive workplace. Through case studies and real-world examples, students develop the knowledge and skills necessary to address contemporary challenges in managing people effectively within a dynamic business environment.
Recommended Textbook
Organizational Behavior An Evidence Based Approach 12th Edition by Fred Luthans
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Page 2
Chapter 1: Introduction to Organizational Behavior: an
Evidence-Based
Approach
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Sample Questions
Q1) Among the following,identify which is NOT part of high performance work practices?
A) Job security
B) Self-managed teams
C) Pay for performance
D) Multi-source feedback system
Answer: A
Q2) Define organizational behavior.
Answer: Organizational behavior can be defined as the understanding,prediction,and management of human behavior in organizations.
Q3) The movement to not only recognize,but also do something about the "Knowing-Doing Gap" is the movement towards evidence-based management.
A)True
B)False
Answer: True
Q4) Behavioral science is almost as old as the physical and biological sciences.
A)True
B)False
Answer: False
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Chapter 2: Environmental Context: Globalization, diversity, and Ethics
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Sample Questions
Q1) The foundation and point of departure for creating and effectively managing diversity is the development of a truly multicultural organization.
A)True
B)False
Answer: True
Q2) While diversity may add value,it does not really contribute to the firm's competitive advantage.
A)True
B)False
Answer: False
Q3) Ethics needs theory-building and basic research in the study of organizational behavior.
A)True
B)False
Answer: True
Q4) Cultural diversity is a natural by-product for firms going international.
A)True
B)False
Answer: True
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Chapter 3: Organizational Context: Design and Culture
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Sample Questions
Q1) How do you describe organizational climate as a characteristic of organizational culture?
Answer: Organizational climate is an overall "feeling" that is conveyed by the physical layout,the way participants interact,and the way members of the organization conduct themselves with customers or other outsiders.
Q2) Subcultures do not weaken or undermine an organization even when they are in conflict with the dominant culture and/or the overall objectives.
A)True
B)False
Answer: False
Q3) In network redesign,established companies return to a previously successful design by eliminating unproductive structural additions and modifications.
A)True
B)False
Answer: False
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Chapter 4: Organizational Context: Reward Systems
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Sample Questions
Q1) As organizations seek to determine the effectiveness of pay on performance,the huge pay package most CEO's of large firms received is justified with the performance of their firms.
A)True
B)False
Q2) Life-cycle benefits are based on a person's stage of life and include things such as child care and elder care.
A)True
B)False
Q3) List and describe five of the new pay approaches discussed in the text.
Q4) A growing number of firms that have implemented a well-structured,formal recognition system have experienced a dramatic improvement in the _____ of their best employees.
A) productivity
B) ethical behavior
C) feedback
D) retention
Q5) What are employee assistance programs? Explain their purpose.
Q6) List the important symbolic attributes associated with money.
Q7) Describe agency theory.How is it significant?
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Chapter 5: Personality,perception,and Employee Attitudes
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Sample Questions
Q1) Organizational commitment is an attitude reflecting employees' loyalty to their organization and is an ongoing process through which organizational participants express their concern for the organization and its continued success and well-being.
A)True
B)False
Q2) Briefly describe the positive impact of conscientiousness.
Q3) List the personality dimensions or traits of the Myers-Briggs Type Indicator.
Q4) There are many well known stage theories of personality development,and there is wide-spread agreement about the exact stages.
A)True
B)False
Q5) Leon is well known in the office as a guy with the sweet smile.Which of the following best describes this tendency?
A) Halo effect
B) Demagogy
C) Archetype
D) Stereotype
Q6) List the steps that can lead to successful organizational socialization.
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Chapter 6: Motivational Needs,processes,and Applications
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Sample Questions
Q1) Intrinsic motives include the drive to avoid punishment,such as termination or being transferred.
A)True
B)False
Q2) Which of the following is a characteristic of the need for achievement?
A) Doing better than competitors
B) Defeating an opponent or enemy
C) Participating in pleasant social activities
D) Being protected against loss of income or economic disaster
Q3) According to the equity theory of work motivation,when does inequity and equity occur?
Q4) An individual who believes in the statement,"Your fate was decided the day you were born," is said to have which of the following attribution?
A) External locus of control
B) Internal locus of control
C) High consensus
D) Low distinctiveness
Q5) Differentiate between intrinsic and extrinsic motives.
Q6) Define stretch targets.How do they work?
8
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Chapter 7: Positive Organizational Behavior and Psychological Capital
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Sample Questions
Q1) Which of the following statements is true regarding PsyCap?
A) It focuses on human capital i.e.knowledge,skills,abilities,and experience.
B) It is a first-order core construct.
C) It was found to be positively related to desired organizational citizenship behaviors.
D) It was found to be more stable than recognized personality traits.
Q2) What is meant by the term explanatory style? What are the explanatory styles of optimists and pessimists?
Q3) Briefly explain Goleman's dimensions of emotional intelligence
Q4) Positive psychological theory and research prefers to use the more precise and operationally defined term subjective well-being,or SWB,instead of happiness.
A)True
B)False
Q5) What is the difference between self-efficacy and self-esteem?
Q6) In order to be included in positive organizational behavior,a construct must:
A) be atheoretical.
B) have reliable and valid measures.
C) be traitlike.
D) be a physiological resource capacity.
Page 9
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Chapter 8: Communication and Decision Making
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Sample Questions
Q1) Which among the following fosters the use of participative decision-making?
A) Hierarchical superior-subordinate relationships
B) Teams with limited experience
C) Boundary-spanning information technologies
D) Vertical structures
Q2) In innovative observation:
A) the questions that are asked can bias the responses.
B) people's routines are often interrupted.
C) people make unsolicited comments.
D) people are unable to recall how they feel about a particular product or service.
Q3) What are some of the schemes or rules that can be used to predict the final outcome of group decision making?
Q4) According to Mintzberg's phases of decision-making,the choice of a solution is made in the selection phase.How is this done?
Q5) A person with the director style of communication likes to know the whole picture and thrives on details.
A)True
B)False
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Chapter 9: Stress and Conflict
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Sample Questions
Q1) Mike wants to attend his boss's annual charity function as it will give him the opportunity to network with the senior executives of several multinational firms.However,his daughter's ballet recital is on the same day.This is an example of:
A) approach-approach conflict.
B) approach-avoidance conflict.
C) avoidance-negation conflict.
D) avoidance-avoidance conflict.
Q2) The approach-approach form of goal conflict is most relevant to the analysis of conflict.
A)True
B)False
Q3) What is the difference between tense energy and calm energy?
Q4) Disagreements stemming from _____ often become highly emotional and take on moral overtones.
A) personal differences
B) environmental stress
C) role incompatibility
D) information deficiency
Q5) According to Seligman,when are people most apt to experience helplessness?
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Chapter 10: Power and Politics
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Sample Questions
Q1) What is referent power? How is it used by advertisers?
Q2) In a scenario where a target cannot escape a relationship or values the agent's rewards as unique,influenceability of the target increase due to this variable.
A) Personality
B) Age
C) Culture
D) Dependency
Q3) Walter Nord suggests all these postulates of power in organizations that help focus on political realities,EXCEPT:
A) various coalitions will seek to protect their interests and positions of influence.
B) the unequal distribution of power itself has dehumanizing effects.
C) the exercise of power within an organization is one very crucial aspect of the exercise of power within the larger social system.
D) organizations compete with one another for resources,influence,and energy.
Q4) Power needs to be legitimate for it to be effective.
A)True
B)False
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Chapter 11: Groups and Teams
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Sample Questions
Q1) A boundary spanner:
A) promotes and tells others how successful and important the group is to outsiders.
B) is empowered by the group to act on its behalf to get resources and make deals.
C) acts as a facilitator and bridge between units which would not otherwise interact.
D) protects and filters negative news that might cause group members to be upset and cause morale to suffer.
Q2) To improve coordination among the cross-functional teams,organizations can carry out all of the following steps except:
A) choose the members carefully.
B) clearly establish the purpose of the teams.
C) ensure that specific members especially understand how the group functions.
D) achieve noticeable results so that morale remains high and the members can see the impact of their efforts.
Q3) Explain the propinquity theory of group formation with an example.What is its drawback?
Q4) Discuss the comprehensive definition of a group that exists in an organization.
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Page 13
Chapter 12: Behavioral Performance Management
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Sample Questions
Q1) Skinner felt that most human behavior affects,or operates on,the environment to receive a desirable consequence.This type of behavior is learned through _____ conditioning.
A) operant
B) achieved
C) respondent
D) perceived
Q2) One law states that if the behavior is followed by no consequence (neither a positive nor a negative contingent consequence)the behavior will extinguish over time.Identify the law.
A) Extinction principle or law
B) Receding principle or law
C) Law of precedence
D) Law of withdrawal
Q3) How can social recognition and attention be used to improve employee performance?
Q4) Reaction evaluations are helpful because they can provide useful comparative data between units,and across cultures.
A)True
B)False
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Chapter 13: Effective Leadership Processes
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Sample Questions
Q1) Identify the specific characteristic of a manager as compared to a leader.
A) A manager does things right
B) A manager is an original
C) A manager focuses on people
D) A manager innovates
Q2) The trait approach is concerned mainly with identifying the personality traits of the leader.
A)True
B)False
Q3) What are the important contributions of Fiedler's contingency model of leadership effectiveness?
Q4) Describe the authentic leadership development process and product.
Q5) In a major study at a manufacturing organization,it was found that this style of leadership was the most effective on associates where they were involved in nonrepetitive,ego-involving tasks.
A) Supportive leadership
B) Directive leadership
C) Participative leadership
D) Achievement-oriented leadership
Q6) What are some of the competencies that are related to leadership effectiveness?
Page 15
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Chapter 14: Great Leaders: an Evidenced-Based Approach
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Sample Questions
Q1) Discuss Nadler and Tushman's charismatic leadership styles with examples.
Q2) What are the guidelines Avolio and Luthans provide for leaders to be authentic and effective?
Q3) This refers to the linkage of individual and leader interpretive orientations such that some set of followers' interests,values,and beliefs,as well as the leader's activities,goals,and ideology,becomes congruent and complementary.
A) Frame alignment
B) External representation
C) Image building
D) Selective motive arousal
Q4) Studies show that human resource management activities had a strong relationship to effectiveness (second only to human-oriented communication activities)but had the weakest relative relationship to success.
A)True
B)False
Q5) Briefly summarize Luthans' conceptual categories of Real Managers' activities.
Q6) There is clear evidence that a leader's style can make a difference.
A)True
B)False
Page 16
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