Human Resource Management
Exam Materials
Course Introduction
Human Resource Management is a comprehensive course that explores the principles and practices involved in managing an organizations most valuable asset its people. The course covers key areas such as recruitment and selection, training and development, performance appraisal, compensation and benefits, labor relations, and legal and ethical issues in HRM. Students will gain an understanding of strategic human resource planning and the role HR plays in achieving organizational objectives, as well as how to foster a positive work environment, manage diversity, and adapt to changes in the workplace. The course combines theoretical concepts with practical case studies to prepare students for real-world HR challenges.
Recommended Textbook
Professionalism Skills for Workplace Success 3rd Edition by Lydia E. Anderson
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16 Chapters
1680 Verified Questions
1680 Flashcards
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Chapter 1: Your Attitude and Personality
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134 Verified Questions
134 Flashcards
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Sample Questions
Q1) Interactions that occur with and through people are called:
A) Working
B) Production
C) Human relations
D) All of the above
E) None of the above
Answer: C
Q2) ________ is how you view yourself.
Answer: Self-concept
Q3) If you are insecure, you will rely heavily on what others think of you.
A)True
B)False
Answer: True
Q4) People are drawn to individuals who display a good attitude, are confident, and are consistently positive.
A)True
B)False
Answer: True
Q5) ________ are ideas that are important to you as an individual.
Answer: Values
Page 3
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Chapter 2: Goal Setting and Life Management
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95 Verified Questions
95 Flashcards
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Sample Questions
Q1) Do not start a savings and investment plan until you get a good paying job.
A)True
B)False
Answer: False
Q2) ________ is the amount of money that is yours after paying off debt.
Answer: Net worth
Q3) Your goals are supported by your finances.
A)True
B)False
Answer: True
Q4) If you have a credit card:
A) Pay it off each month
B) Spend wisely
C) Use it as a tool to gain good credit
D) All of the above
E) None of the above
Answer: D
Q5) ________ is the process of controlling your income and expenses. Answer: Personal financial management
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Chapter 3: Personal Financial Management
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82 Verified Questions
82 Flashcards
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Sample Questions
Q1) In business:
A) Being unorganized and stressed is acceptable
B) Redoing a project a second time is acceptable
C) Time is money
D) All of the above
E) None of the above
Answer: C
Q2) Keeping extra supplies of commonly used items on hand will waste space.
A)True
B)False
Answer: False
Q3) The first step toward dealing with stress is recognizing how you are reacting to that stressor.
A)True
B)False
Answer: False
Q4) ________ can cause headaches, ulcers, heart disease, or mental disturbances.
Answer: Negative stress
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Page 5
Chapter 4: Time and Stress Managementorganizational Skills
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101 Verified Questions
101 Flashcards
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Sample Questions
Q1) Holding someone in high regard is defined as ________.
Q2) Describe several activities that exhibit good etiquette during a business lunch.
Q3) It is appropriate to use inoffensive emoticons in a business e-mail.
A)True
B)False
Q4) In a professional office environment:
A) Jewelry should not draw attention
B) Nose rings should not be worn
C) Body jewelry should not be visible
D) All of the above
E) None of the above
Q5) When you attend a social function:
A) Hold you plate with both hands at all times
B) Refrain or limit the consumption of alcohol
C) Fill up on hors d'oeuvres
D) All of the above
E) None of the above
Q6) Your work wardrobe should only consist of suits.
A)True
B)False Page 6
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Page 7
Chapter 5: Ethics, Politics, and Diversity
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170 Verified Questions
170 Flashcards
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Sample Questions
Q1) Issues such as policies and procedures at work should be kept confidential.
A)True
B)False
Q2) Most people harbor some type of prejudice.
A)True
B)False
Q3) ________ refers to a group of individuals with certain physical traits.
A) Education
B) Race
C) Culture
D) All of the above
E) None of the above
Q4) ________ is power that uses threats and punishment.
Q5) You are born with legitimate power.
A)True
B)False
Q6) ________ is the ability to influence someone with something of value.
Q7) Stereotyping can affect how you respond to a situation.
A)True
B)False
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Chapter 6: Etiquettedress
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93 Flashcards
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Sample Questions
Q1) The greatest amount of learning and success comes from:
A) The classroom
B) Experience and failure
C) Watching others
D) Workshops and conferences
Q2) A(n) ________ is someone who is constantly belittling or intimidating his or her employees.
Q3) The one common thread that binds most workplace friendships is the job itself.
A)True
B)False
Q4) If there is a common break room where coffee and snacks are served and the company does not pay for these items:
A) Ask others to take turns bringing in snacks
B) Contribute funds to pay for these items
C) Volunteer to seek donations for these items
D) Send a handwritten thank-you note to the employee who provides these items
Q5) Responsibility means employees report back to whoever empowered them.
A)True
B)False
Q6) ________ means to accept the power that is being given to you.
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Chapter 7: Customer Servicequality
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111 Verified Questions
111 Flashcards
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Sample Questions
Q1) A goal is always short-term and measurable.
A)True
B)False
Q2) If you have a problem in your department, you should discuss it with the president of the company.
A)True
B)False
Q3) The Finance and Accounting Department is responsible for production and distribution issues.
A)True
B)False
Q4) Most companies do not need to have a formal budget.
A)True
B)False
Q5) Output:
A) Adds value to a company
B) Must reflect both quality and ethics
C) Is productivity
D) All of the above
Q6) A company's ________ is the company's viable view of the future.
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Chapter 8: Human Resource Management
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94 Verified Questions
94 Flashcards
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Sample Questions
Q1) A ________ is a small percentage or fixed amount of a health care fee that many employees are required to pay.
A) Co-op payment
B) Co-percentage
C) Co-payment
D) None of the above
Q2) If you have medical benefits from work, they automatically apply to your spouse and children.
A)True
B)False
Q3) Employee medical information is legally required to be:
A) Kept in your supervisor's office for immediate reference
B) Kept in your personnel file
C) Restricted to those that are administering health benefits
D) All of the above
Q4) If you are having a problem with your supervisor, contact your shop steward or union representative.
A)True B)False
11
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Chapter 9: Communication
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106 Verified Questions
106 Flashcards
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Sample Questions
Q1) A thank-you note can help build relationships.
A)True
B)False
Q2) When writing correspondence that is communicating negative information:
A) Make sure the correspondence expresses your frustration and anger
B) Make the negative information addressed to the person, not the situation
C) Have a coworker proofread the correspondence to ensure your frustration is clearly expressed
D) Make your correspondence is free from emotion
Q3) A barrier to effective communication is called:
A)Feedback
B) Re-sending
C) Rewinding
D) Noise
Q4) A memo should include all of the following EXCEPT:
A) Sender's name
B) Date
C) Receiver's address
D) Subject
Q5) ________ is when the receiver interprets a message.
Page 12
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Chapter 10: Accountability and Workplace Relationships
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94 Flashcards
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Sample Questions
Q1) When making a phone call you should identify yourself to the speaker.
A)True
B)False
Q2) When texting for business purposes, proper spelling is not necessary.
A)True
B)False
Q3) Most people in today's workplace are:
A) Connected electronically
B) Not knowledgeable of today's technology
C) Rarely utilize technology
D) Both b & c
Q4) A proper business e-mail subject line should not be formatted the same as a hard-copy memo subject line.
A)True
B)False
Q5) Which of the following is not an appropriate e-mail subject line?
A) Hello
B) Important
C) Urgent
D) All of the above
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Chapter 11: Teamwork, Motivation, and Leadership
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123 Verified Questions
123 Flashcards
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Sample Questions
Q1) Key elements to serving on a team include:
A) Accountability
B) Communication
C) Participation and sharing
D) All of the above
Q2) Effective teamwork is based on trust.
A)True
B)False
Q3) The final stage of team performance is the adjourning stage.
A)True
B)False
Q4) ________ is the extra excitement that occurs when people are truly working together as a team.
A) Leadership
B) Synergy
C) Spark
D) None of the above
Q5) Job burnout can be caused by working too long on a high-synergy team.
A)True
B)False
Page 14
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Chapter 12: Conflict and Negotiation
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112 Flashcards
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Sample Questions
Q1) Good communication skills are essential in the negotiation process.
A)True
B)False
Q2) The forcing conflict-management style is when the conflict is dealt with in a head-on manner.
A)True
B)False
Q3) The Equal Employment Opportunity Commission exists to prevent workplace discrimination and harassment.
A)True
B)False
Q4) A(n) ________ is a neutral third party whose objective is to assist two feuding parties in coming to a mutually agreeable solution.
Q5) To address the growing problem of workplace bullying, companies should have a policy regarding:
A) Workplace safety
B) Professional behavior
C) Quality control
D) All of the above
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Chapter 13: Job Search Skills
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Sample Questions
Q1) An informational interview will help you find out about a company or specific career field.
A)True
B)False
Q2) Personal references should:
A) Be included on a résumé and cover letter
B) Not be included on a résumé or cover letter
C) Only be listed on your résumé
D) Only be listed on your cover letter
Q3) Maintaining your network list:
A) Is not necessary once someone has assisted you
B) Should only be done through e-mail
C) Involves providing key contacts with periodic updates of your progress
D) Involves calling your network contact every day until you find a job
Q4) A(n) ________ is a collection of paperwork used for job searches and interviews.
Q5) Include your reference list, résumé, and cover letter in your job search portfolio.
A)True
B)False
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Chapter 14: Resume Package
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74 Flashcards
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Sample Questions
Q1) A(n) ________ resume layout should be used if you have work experience related to your career.
Q2) A chronological résumé will usually:
A) Be one or more pages long
B) Be brief
C) Only be one page long
D) None of the above
Q3) The two types of résumé layout mentioned in the text are: functional and chronological.
A)True
B)False
Q4) Soft skills refer to people skills.
A)True
B)False
Q5) A cover letter is used to point out how you can meet the employer's needs.
A)True
B)False
Q6) A reference list should always be sent with your résumé.
A)True
B)False
Page 17
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Chapter 15: Interview Techniques
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109 Verified Questions
109 Flashcards
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Sample Questions
Q1) When a company calls for a phone interview, no matter what you are doing, stop and do the interview.
A)True
B)False
Q2) Provide examples of your experiences when answering interview questions.
A)True
B)False
Q3) A personal commercial should include:
A) Related job skills
B) Career goals and education
C) Education and qualifications
D) All of the above
Q4) The three types of interview questions are:
A) Structured, destructured, and behavioral
B) Open, closed, and structured
C) Structured, unstructured, and behavioral
D) Open, unstructured, and behavioral
Q5) If you are given a choice of times to interview, the best time is to schedule it in the
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Chapter 16: Career and Life Changes
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103 Verified Questions
103 Flashcards
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Sample Questions
Q1) Retirement is voluntary.
A)True
B)False
Q2) When you are fired, you will immediately receive your final paycheck, which should include your accrued vacation.
A)True
B)False
Q3) Formal learning includes:
A) Taking classes online
B) Attending a professional conference
C) Attending college
D) All of the above
Q4) You should start planning for retirement as soon as you begin working.
A)True
B)False
Q5) Why is it important to continue learning new skills?
Q6) While it is tempting to provide negative information during an exit interview, remain positive and professional.
A)True
B)False
Page 19
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