Human Resource Development
Question Bank
Course Introduction
Human Resource Development explores the strategies and processes organizations use to enhance the skills, knowledge, and performance of their workforce. This course covers key concepts such as training and development, career planning, organizational learning, talent management, and employee motivation. Students will examine how effective HRD initiatives contribute to individual growth and organizational success, and will learn to assess training needs, design instructional programs, and evaluate development outcomes in diverse workplace settings. Emphasis is placed on both the theoretical foundations and practical applications of human resource development in todays dynamic business environments.
Recommended Textbook
Human Resource Management 12th Edition by Gary Dessler
Available Study Resources on Quizplus
18 Chapters
1980 Verified Questions
1980 Flashcards
Source URL: https://quizplus.com/study-set/483
Page 2
Chapter 1: Introduction to Human Resource Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8955
Sample Questions
Q1) How have technological trends changed the nature of businesses? In what way has technology changed human resources management?
Answer: Everyone knows that technology changed the nature of almost everything we do.We use PDAs to communicate with the office,and plan trips,manage money,and custom build new computers online.Similarly,technology changes what businesses do and how they do it.For example,Internet-based communications enables firms to offshore call center jobs to India,which has had a significant effect on HR management.Technological applications provide support to human resources.ASPs are used to process employment applications,Web portals are used to enable employees to manage their benefits packages,and data warehouses help HR managers monitor their HR systems.
Q2) Which basic function of management includes setting standards such as sales quotas and quality standards?
A) planning
B) organizing C) controlling D) leading
E) staffing
Answer: C
To view all questions and flashcards with answers, click on the resource link above.
3
Chapter 2: Equal Opportunity and the Law
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8965
Sample Questions
Q1) What were the three crucial guidelines affecting equal employment legislation that Chief Justice Burger identified in his written opinion on Griggs v.Duke Power Company?
Answer: First,discrimination by the employer need not be overt.The employer does not have to be shown to have intentionally discriminated against the employee or applicant.It need only show that discrimination did take place.Second,an employment practice must be job related if it has an unequal impact on members of a protected class.Third,the burden of proof is on the employer to show that the hiring practice is job related.
Q2) Which of the following is NOT a form of sexual harassment according to EEOC guidelines?
A) unwelcome sexual advances that create an intimidating work environment
B) requests for sexual favors made implicitly as a condition of employment
C) verbal conduct of a sexual nature that unreasonably interferes with work performance
D) physical conduct of a sexual nature that creates an offensive work environment
E) mutually consensual physical conduct of a sexual nature between co-workers
Answer: E
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: The Manager's Role in Strategic Human
Resource Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8966
Sample Questions
Q1) As with many failed mergers and acquisitions,the Bank of America acquisition of Merrill Lynch was unsuccessful because of problems with ________.
A) technology
B) financing
C) geography
D) personnel
E) stock prices
Answer: D
Q2) Which of the following is the final step in the strategic human resource management process?
A) formulating HR policies and practices
B) identifying a firm's workforce requirements
C) formulating an effective business strategy
D) developing detailed HR scorecard measures
E) testing current employees for skills and knowledge
Answer: D
Q3) Managers engage in three levels of strategic planning.
A)True
B)False
Answer: True
Page 5
To view all questions and flashcards with answers, click on the resource link above.
Chapter 4: Job Analysis
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8967
Sample Questions
Q1) Which of the following,if true,would best support the argument that the manager should use a position analysis questionnaire to collect job analysis information?
A) Compliance with EEO laws requires businesses to compile quantitative data.
B) Management wants to develop a pay scale for all employees at Purrfect Pets.
C) Purrfect Pets managers are unfamiliar with the typical routines of most employees.
D) Managers believe that some Purrfect Pets employees are overlooking important daily tasks.
E) The larger staff size now makes the business eligible for a cost effective health insurance plan.
Q2) Questionnaires developed for the purpose of job analysis are always structured in the form of checklists so that the information can easily be entered into a database.
A)True
B)False
Q3) What time-saving options are available to a busy manager who needs to conduct a job analysis and write job descriptions? Explain your answer in a brief essay.
Q4) In a brief essay,compare and contrast job descriptions and job specifications.
To view all questions and flashcards with answers, click on the resource link above.
Page 6
Chapter 5: Personnel Planning and Recruiting
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8968
Sample Questions
Q1) All of the following terms are used to describe the contingent workforce of an organization EXCEPT ________.
A) seasonal employees
B) part-time employees
C) collateral workers
D) temporary workers
E) just-in-time workers
Q2) In regards to on-campus recruiting,which of the following is most likely to help sell the employer to the interviewee?
A) recruiter's professional attire
B) sincerity of the recruiter
C) emphasis on the job location
D) well-written job descriptions
E) asking only a few questions
Q3) Which of the following motivates most employees over 65 to work?
A) overtime payments
B) promotion opportunities
C) schedule flexibility
D) supportive work environments
E) additional sick days
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Employee Testing and Selection
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8969
Sample Questions
Q1) Blue Bay Hotels is in the process of modifying the assessment methods the company uses to hire new employees.In the past,the hotel chain has been accused by minority organizations of violating EEO laws in its hiring practices.Which of the following applicant assessment methods would most likely have the LEAST adverse impact on minorities?
A) aptitude tests
B) situational judgment tests
C) cognitive ability tests
D) work sampling technique
E) job knowledge tests
Q2) How can employers protect themselves against negligent hiring? How can employers protect themselves against defamation?
Q3) The Big Five personality dimensions include all of the following EXCEPT ________.
A) neuroticism
B) optimism
C) extroversion
D) conscientiousness
E) agreeableness
Q4) What is test validity? How are selection tests validated?
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Interviewing Candidates
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8970
Sample Questions
Q1) An employer can most likely increase the reliability of a panel interview by
A) using an unstructured interview format
B) asking all candidates different puzzle questions
C) interviewing multiple candidates simultaneously
D) providing interviewers with scoring sheets and sample answers
E) requiring candidates to participate in work sampling techniques
Q2) A series of job-relevant questions with predetermined answers that interviewers ask of all applicants for a job is known as a ________.
A) directive behavioral interview
B) nondirective situational interview
C) structured behavioral interview
D) nondirective behavioral interview
E) structured situational interview
Q3) What is the second step of the streamlined interview process?
A) writing a job description
B) conducting the interview
C) conducting a job analysis
D) developing interview questions
E) matching the candidate to the job
To view all questions and flashcards with answers, click on the resource link above. Page 9
Chapter 8: Training and Developing Employees
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8971
Sample Questions
Q1) Research suggests that most firms evaluate their training programs by measuring the reactions of participants.
A)True
B)False
Q2) Eric is in a group with five other management trainees at Coca-Cola.Eric's group is competing against other management trainees at the firm in a simulated marketplace.Each group must decide how much to spend on advertising and how many products to manufacture over the next three years.In which of the following activities is Eric most likely participating?
A) on-demand learning
B) vestibule training
C) apprenticeship training
D) management games
E) behavior modeling
Q3) The American Society for Training and Development estimates that approximately 20% of what employees learn on the job is learned through informal means while the rest is learned through formal training programs.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 10
Chapter 9: Performance Management and Appraisal
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8972
Sample Questions
Q1) Which of the following is LEAST likely to cause a supervisor's performance appraisal of a subordinate to be biased?
A) purpose of the appraisal
B) personality of the supervisor
C) location and time of the appraisal
D) personal characteristics of the subordinate
E) relationship between supervisor and subordinate
Q2) Based on corporate surveys,which of the following is a true statement?
A) Very few employers require any type of performance appraisal.
B) Very few employers conduct performance appraisals on an annual basis.
C) Most employers require a review and feedback session during the appraisal process.
D) Most employers use behaviorally anchored rating scales for performance appraisals.
E) Most employers link performance appraisals to employee pay raises and bonuses.
Q3) Describe the four basic types of appraisal interviews.
Q4) What are the four job-relevant dimensions that can be measured by the graphic-rating scale method of performance appraisal? What problems are associated with graphic-rating scales?
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: Coaching, Careers, and Talent Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8956
Sample Questions
Q1) Which of the following has been the driving force behind the increasing interest in talent management?
A) increasing retiree rates
B) corporate globalization
C) limited employee skills
D) specialized software programs
E) falling employee retention rates
Q2) Michele's firm does not have a formal mentoring program.However,entry-level employees,such as Michele,are encouraged to form relationships with experienced workers.Michele wants to make sure that she has an effective mentor relationship.Which of the following mentor relationship guidelines would NOT be recommended to Michele?
A) Respect the mentor's time by focusing on work issues.
B) Clarify in advance how often you want to meet.
C) Use an agenda to guide discussion topics.
D) Clarify what you expect in terms of advice.
E) Select a direct supervisor as a mentor.
Q3) What methods are available to firms who want to support employees' career development needs? Provide at least one example of a career development program implemented by a corporation.
To view all questions and flashcards with answers, click on the resource link above.
Page 12
Chapter 11: Establishing Strategic Pay Plans
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8957
Sample Questions
Q1) Advocates of competency-based pay assert that the system encourages employees to develop the knowledge,skills,and behaviors a firm needs to achieve its strategic goals.
A)True
B)False
Q2) All of the following issues are addressed by the Fair Labor Standards Act EXCEPT
A) minimum wage
B) record-keeping
C) overtime pay
D) child labor
E) termination
Q3) Financial benefits like employer-paid insurance and vacations are not a part of employee compensation.
A)True
B)False
Q4) What are the five main elements of a competency-based pay plan?
Q5) What are your compensation options if you are an employer who needs to transfer an employee from a low cost-of-living area to a high cost-of-living area?
To view all questions and flashcards with answers, click on the resource link above. Page 13
Chapter 12: Pay for Performance and Financial Incentives
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8958
Sample Questions
Q1) With which type of gainsharing plan bases employee bonuses on the difference between the number of labor hours a firm should have used with the number of labor hours actually used during a specific period?
A) Lincoln
B) Rucker
C) Improshare
D) Scanlon
E) Vroom
Q2) What type of pay plan is being used when workers are paid a sum for each unit they produce?
A) base pay
B) competency-based pay
C) job-based pay
D) piecework
E) bonus
Q3) Employers may award merit pay as traditional merit increases that increase an employee's base pay or as a lump sum merit raise.Explain the pros and cons of these two choices.
Q4) List the basic steps in implementing a gainsharing plan.
Q5) Explain the advantages and disadvantages of using piecework as a pay plan?
Page 14
To view all questions and flashcards with answers, click on the resource link above.
Chapter 13: Benefits and Services
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8959
Sample Questions
Q1) Taxes on employee wages are shared equally by employees and employers and apply to all earnings up to ________.
A) $46,500
B) $63,700
C) $87,900
D) $106,800
E) $124,300
Q2) The more flexible a work schedule,the greater the effectiveness of the program.
A)True
B)False
Q3) As an HR manager,you need to control costs associated with unemployment insurance.What are some steps you can take to protect your employer from paying unemployment claims for employees who were dismissed for inadequate performance?
Q4) There is no limit to the amount an employee can contribute pre-tax into a 401(k)plan each year.
A)True
B)False
Q5) Why are family-friendly benefits and flexible benefits increasingly popular? Provide examples of both types of programs.
To view all questions and flashcards with answers, click on the resource link above. Page 15
Chapter 14: Ethics, Justice, and Fair Treatment in HR Management
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8960
Sample Questions
Q1) As a manager,all of the following are methods that you should use to shape the ethical behavior of subordinates EXCEPT ________.
A) clarifying expectations
B) serving as a role model
C) rewarding honest work
D) taking credit for others' work
E) penalizing workers' wrongdoings
Q2) When a company rewards employees who behave ethically using the firm's incentive plan and appraisal system,they are ________ to encourage ethical behavior.
A) providing physical support
B) using stories
C) organizing ceremonies
D) clarifying expectations
E) using symbols
Q3) Distributive justice refers to the manner in which managers conduct their interpersonal dealings with employees.
A)True
B)False
Q4) Explain the meaning of the Evil Woman Thesis and its implications for managers.
To view all questions and flashcards with answers, click on the resource link above. Page 16
Chapter 15: Labor Relations and Collective Bargaining
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8961
Sample Questions
Q1) Which of the following situations would most likely improve a union's chances of winning a certification election at your firm?
A) geographic area with low percentage of union workers
B) high unemployment in the geographic area
C) affiliation with the Teamsters union
D) small bargaining units
E) a large portion of workers voting
Q2) One party can compel the other party to negotiate over permissible items if the employees agree to it.
A)True
B)False
Q3) Employers can replace strikers permanently unless the strike is based on unfair labor practices.
A)True
B)False
Q4) During an NLRB election,HR managers should help their firm by becoming closely involved in the details of the election.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 17
Chapter 16: Employee Safety and Health
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8962
Sample Questions
Q1) The U.S.Department of Transportation requires ________ testing for safety-sensitive employees in the transportation industry.
A) preemployment
B) post-accident
C) reasonable suspicion
D) return-to-duty
E) all of the above
Q2) In most large facilities,who is responsible for reducing unsafe working conditions and reducing unsafe acts by employees?
A) CEO
B) chief safety officer
C) OSHA representative
D) HR supervisor
E) line manager
Q3) Safety training should be bilingual in situations where employees speak English as a second language or are not fluent in English.
A)True
B)False
Q4) What steps are involved in a basic industrial hygiene program?
To view all questions and flashcards with answers, click on the resource link above. Page 18
Chapter 17: Managing Global Human Resources
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8963
Sample Questions
Q1) Which of the following terms refers to citizens of the country in which the multinational company has its headquarters?
A) expatriates
B) third-country nationals
C) home-country nationals
D) locals
E) multi-nationals
Q2) What staffing options do multinational firms have when filling positions in foreign subsidiaries?
Q3) Mercedes sent a team of executives from Germany to oversee the start-up of its U.S.operations.Which of the following terms best describes the values of Mercedes' top executives?
A) polycentric
B) monocentric
C) ethnocentric
D) francocentric
E) geocentric
Q4) What are the HR challenges of conducting business on a global scale? How can firms effectively implement global HR management programs?
To view all questions and flashcards with answers, click on the resource link above. Page 19
Chapter 18: Managing Human Resources in Entrepreneurial Firms
Available Study Resources on Quizplus for this Chatper
110 Verified Questions
110 Flashcards
Source URL: https://quizplus.com/quiz/8964
Sample Questions
Q1) Most small businesses begin computerizing HR management tasks when they have at least ________ employees.
A) 10
B) 30
C) 50
D) 70
E) 100
Q2) Which of the following is NOT one of the primary reasons that small businesses use PEOs?
A) managing overwhelming personnel-related paperwork
B) fulfilling personnel-related legal responsibilities
C) supporting the HR department temporarily
D) acquiring affordable insurance and benefits
E) increasing firm's professionalism and performance
Q3) Research indicates that entrepreneurs tend to need control as well as applause.
A)True
B)False
Q4) Small businesses frequently use PEOs because they lack dedicated HR managers.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 20