Human Relations
Test Preparation
Course Introduction
Human Relations explores the dynamics of interpersonal relationships within diverse settings, focusing on principles of communication, motivation, teamwork, and conflict resolution. The course examines psychological, social, and cultural factors that influence human interaction, both personally and professionally. Through case studies, interactive activities, and group discussions, students develop skills to foster positive relationships, address misunderstandings, and contribute to effective group dynamics. Emphasis is placed on self-awareness, empathy, and ethical considerations to enhance collaboration and leadership in various environments.
Recommended Textbook
Interpersonal Conflict 10th Edition by Joyce
L. Hocker
Available Study Resources on Quizplus
10 Chapters
218 Verified Questions
218 Flashcards
Source URL: https://quizplus.com/study-set/3168
Page 2
Chapter 1: The Nature of Conflict
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62712
Sample Questions
Q1) Adam was taking a public speaking class and was angry with his instructor.All of his friends were getting good grades except him,but they all told him that he made the best presentations.The instructor's evaluations of his presentations all stated that his presentations were amusing.Adam asked his instructor why all his classmates,most of whom happen to be females,were getting better grades than he was.Adam thought he was learning to be a better speaker and that the instructor was biased toward females,being one herself.However,Adam did not realize that there were other males as well in the class who were getting good grades.This conflict escalated because of:
A)incompatible goals.
B)scarce resources.
C)the perception of interference.
D)an expressed struggle.
E)None of the answers is correct.
Answer: C
Q2) A gridlocked conflict arises when a conflict makes a person feel wanted by his or her partner.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above.
Page 3
Chapter 2: Perspectives on Conflict
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15 Verified Questions
15 Flashcards
Source URL: https://quizplus.com/quiz/62711
Sample Questions
Q1) In individualistic cultures,people are more likely to resolve conflict through competition and collaboration.
A)True
B)False
Answer: True
Q2) Which of the following is one of the distinctive rules for handling conflict in an aggressive system?
A)Snide comments are acceptable.
B)If someone has a concern,don't respond to it.
C)Strong feelings are seen as normal and are allowed.
D)Have an audience present when you engage someone.
E)Deal with people directly.
Answer: D
Q3) Game metaphors reflect danger for men and opportunities for women.
A)True
B)False
Answer: False
To view all questions and flashcards with answers, click on the resource link above. Page 4
Chapter 3: Interests and Goals
Available Study Resources on Quizplus for this Chatper
24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62710
Sample Questions
Q1) What type of goal does the statement "Well,you don't have to be so nasty about it" most likely reflect?
A)Relational
B)Prospective
C)Retrospective
D)Identity
E)Transactive
Answer: D
Q2) To be truly collaborative,conflict goals must be behaviorally specific.
A)True
B)False
Answer: True
Q3) The goals one has for the outcome of a conflict prior to actively engaging in it are called "prospective" goals.
A)True
B)False Answer: True
To view all questions and flashcards with answers, click on the resource link above. Page 5
Chapter 4: Power: The Structure of Conflict
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23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62709
Sample Questions
Q1) Latisha appreciates the fact that she has been trained in the art of public speaking because she finds that in many situations she can employ her _____ as a power currency.
A)interpersonal linkages
B)resource control
C)expertise
D)communication skills
E)responsibility
Q2) "I don't remember saying that" is an example of power denial.
A)True
B)False
Q3) Collaboration depends on a model of shared power.
A)True
B)False
Q4) Most people in Western culture dislike exercising social power.
A)True
B)False
Q5) Both/and power remains the model of choice for many women in Western culture.
A)True
B)False
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To view all questions and flashcards with answers, click on the resource link above.
Chapter 5: Conflict Styles
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62708
Sample Questions
Q1) In a conflict situation,if you try to use your authority to make a decision in your favor,you are using which conflict style?
A)Avoidance
B)Dominating
C)Compromising
D)Obliging
E)Integrating
Q2) Rahim identified five conflict styles that individuals use in a variety of conflict situations.The number 3 in the grid above corresponds with which of the following styles?
A)Obliging
B)Dominating
C)Avoidance
D)Compromising
E)Integration
Q3) In marriages,avoidance of conflict relates to higher satisfaction in general.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above. Page 7
Chapter 6: Emotions in Conflict
Available Study Resources on Quizplus for this Chatper
23 Verified Questions
23 Flashcards
Source URL: https://quizplus.com/quiz/62707
Sample Questions
Q1) "When you tease me in front of our friends,I feel embarrassed" is an example of:
A)a dysfunctional expression of emotion.
B)venting.
C)attacking your conflict partner.
D)an X-Y-Z statement.
E)a TRIP metaphor.
Q2) Relationships are defined by the kind of emotion expressed.
A)True
B)False
Q3) Which emotion has been termed the "moral" emotion?
A)Anger
B)Sadness
C)Fear
D)Revenge
E)Contempt
Q4) Your authors contend that conflict always occurs on the emotional dimension.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 8
Chapter 7: Analyzing Conflicts
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22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62706
Sample Questions
Q1) If a conflict progresses to Stage IV,as described in the book,the authors suggest that a neutral third party become involved to help.
A)True
B)False
Q2) According to the Conflict Assessment Guide,the question "What attitudes toward conflict do participants seem to hold?" helps clarify which of the following components?
A)Orientation to the conflict
B)Nature of the conflict
C)Interests
D)Styles
E)Personal intervention
Q3) Although forming coalitions often happens naturally,they can become toxic if the groups begin to engage in destructive conflict.
A)True
B)False
Q4) All short interactions are considered microevents.
A)True
B)False
To view all questions and flashcards with answers, click on the resource link above.
Page 9
Chapter 8: Interpersonal Negotiation
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21 Verified Questions
21 Flashcards
Source URL: https://quizplus.com/quiz/62705
Sample Questions
Q1) Your sweater company is having an unusually large amount of business due to an extremely cold winter.Your boss expects you to keep up with your work,but won't allow overtime because of cost cutting throughout the company.You suggest that they hire another person,although you realize the large volume of business is temporary.When you discuss this with your boss,you both decide that your boss can help you temporarily,thus finding an inexpensive solution to your problem.This is an example of which communication pattern?
A)Logrolling
B)Cost cutting
C)Bridging
D)Compromising
E)Competing
Q2) Why is "expanding the pie" an effective way of negotiating collaboratively?
A)It threatens both parties into giving up their piece of the pie.
B)Someone is always "hungrier."
C)It attempts to expand scarce resources available by altering the conflict structure.
D)People become more entrenched in their "positions."
E)The playing field is "leveled."
To view all questions and flashcards with answers, click on the resource link above. Page 10
Chapter 9: Third-Party Intervention
Available Study Resources on Quizplus for this Chatper
22 Verified Questions
22 Flashcards
Source URL: https://quizplus.com/quiz/62704
Sample Questions
Q1) According to the text,"informal mediation" isn't effective; conflicting parties should always hire a trained professional.
A)True
B)False
Q2) Mediators control the "process" of communication,not the outcomes of the mediation.
A)True
B)False
Q3) One risk of informal intervention is "becoming the enemy."
A)True
B)False
Q4) Which of the following is not a limitation of mediation?
A)Some people are not willing to work collaboratively with their "enemy."
B)It requires the parties to be involved in their own decision-making process.
C)Parties have to be committed to working on the conflict.
D)If physical abuse has been present in the relationship,it may be difficult to deal with the power imbalance.
E)Small disputes are not worth the effort.
To view all questions and flashcards with answers, click on the resource link above.
11
Chapter 10: The Practice of Forgiveness and Reconciliation
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24 Verified Questions
24 Flashcards
Source URL: https://quizplus.com/quiz/62703
Sample Questions
Q1) When Lisa says to her husband,"You'd make a lousy father," she is communicating which type of hurtful message?
A)Accusation
B)Advice
C)Evaluation
D)Threat
E)Desire
Q2) Part of the process of forgiving someone is to face the anger you feel.
A)True
B)False
Q3) Sarah has recently been robbed and is leery of leaving her apartment if unnecessary.According to Layton's forgiveness process,Sarah is in the midst of which of the following steps?
A)Injured innocence
B)Obsession
C)Fear
D)Transformation
E)Transcendence
To view all questions and flashcards with answers, click on the resource link above.
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